On-time service promise form

You will automatically receive WestJet dollars compensation within 30 days of travel if:


Please fill out the form below if:

  • You have not received this compensation 30 days after your flight was flown or;
  • your WestJet Rewards ID was not on your booking.

1) Contact Information

*Required fields

2) Flight Information


By providing my flight information and WestJet Rewards ID, I acknowledge that I am a member of WestJet Rewards and am eligible for this compensation.

This promise is valid for flights booked between Toronto and Montreal, Ottawa or New York (LaGuardia) only.

Program terms and conditions



Thank you! If eligible, you will receive your WestJet dollars compensation within ten business days. We will send you an email confirming the credit has been posted to your WestJet Rewards account.

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