On-time service promise form

You will automatically receive WestJet dollars compensation within 30 days of travel if:


Please fill out the form below if:

  • You have not received this compensation 30 days after your flight was flown or;
  • your WestJet ID (Rewards member number) was not on your booking.

1) Contact Information

*Required fields

2) Flight Information


By providing my flight information and WestJet ID, I acknowledge that I am a member of WestJet Rewards and am eligible for this compensation. If it is determined that I have a valid WestJet ID but am not enrolled in WestJet Rewards, WestJet will enrol me in the program on my behalf.

This promise is valid for flights booked between Toronto and Montreal, Ottawa and New York (LaGuardia) only.

Program terms and conditions



Thank you! If eligible, you will receive your WestJet dollars compensation within ten business days. We will send you an email confirming the credit has been posted to your WestJet Rewards account.

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