Our commitment to you. We call it the WestJet Care-antee.
We will work hard to remain Canada’s Preferred Airline.
We have been successful because of our guests’ support. We will never forget that and will keep our promises to you, our guests, so that we continue to be Canada’s Preferred Airline.
We will continue to offer low prices with no hidden fees to great destinations.
With destinations in Canada, the U.S., Mexico and the Caribbean to choose from, we promise to offer great fares on WestJet flights and affordable prices for customized WestJet Vacations packages. And what you see is what you pay – we don’t add any hidden fees.
We will keep our company financially strong.
WestJet has a superb leadership team at the helm of the company. Our long-term strategic plan they follow is built on our people and culture, guest experience, a consistent revenue and growth rate and sustainable cost control.
We will publish our on-time, delayed baggage and cancellation rates.
We try hard to be on time, get your bags to you and fly the schedule we said we would. See for yourself, here are the numbers:
- On-time performance is the percentage of flights that arrive within 15 minutes of scheduled arrival time.
Click here to see how we are doing. - Baggage ratio is the number of bags per 1,000 that also made it on time. The most recent WestJet baggage ratio is 995.77
- The completion rate is the percentage of flights that actually flew (as opposed to ones we cancelled) The most recent WestJet domestic completion rate is 98.6%
We will not charge you to change or cancel your flight for 24 hours after you book.
We want you to book your flights with confidence, knowing that if life throws you a curve ball and you need to change or cancel within 24 hours, it’s not going to be a problem.
We will have the lowest change, cancel and seat selection fees in Canada.
We double checked and yep, our fees are the lowest.
We will not charge you for call centre bookings.
WestJet has never charged guests for calling into our Sales Super Centre to book a flight. So, if chatting with one of our friendly agents works better for you - give us a call at 1-888-WESTJET (937-8538).
We will offer free online check-in and seat selection 24 hours before departure.
Prefer window or an aisle seat? You can choose with our free online seat selection 24 hours before departure.
We will not charge you for two checked bags.
At WestJet we think it's reasonable to bring two checked bags. Just make sure they're within our size and weight limits. For details check out our baggage info page.
We will not overbook your flight.
Although it's common practice in the airline industry for more seats to be sold on a flight than actually exist, we promise that if you buy a seat on a flight - that seat is yours.
We will fly you in one of the youngest all-jet fleets in North America.
WestJet flies a modern fleet of fuel-efficient Boeing Next-Generation 737 aircraft that includes the 737-600, 737-700 and 737-800. Perfect for those who love that “new plane smell”.
We will give you ample legroom and overhead bin space.
And by ample we mean 32 inches of leg room. We have lots of overhead storage space. Oh, and your little carry-on suitcase will most likely fit in the overhead bin (just make sure it weights less than 10 kg or 22 lb.) Don't worry, there's lots of room for everyone's stuff.
We will provide you free snacks and refreshments on your flight.
We want to make sure you arrive hydrated and refreshed no matter where you’re going.
We will accommodate you if your flight is delayed - even if it's Mother Nature's fault.
Our job is to get you where you are going. Even if that means buying you lunch or putting you up for the night.
We will always get you home.
Or wherever you are trying to get to. You can count on us to re-accommodate you on another flight if the schedule changes or your flight is cancelled.
We will always include smiles and thank yous. Always.
Don't worry, they're free.
And most importantly: We'll always care. Because that's what owners do. Care-anteed.
Fine Print
This is the spot where you normally find all the rules and conditions. But let's face it; stuff happens and things change. What we can promise is that we'll do our best and do it with a smile.
