Your WestJet travel credits

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Travel credits from non-refundable ticket changes, refunds or service credits are kept in a WestJet travel bank account until they are needed as a form of payment for future travel. Read on for more information on how to use travel credits.

  1. What is travel bank?
  2. When is a travel bank created?
  3. Why do I need a profile for travel bank?
  4. How will I know if I have a travel bank?
  5. How do I use my travel bank credits?
  6. Where can I see my travel bank?
  7. What will I see in my travel bank?
  8. When do my travel bank credits expire?
  9. My travel bank credits are about to expire. Am I able to extend them?
  10. When can I use my travel bank credits?
  11. How can I transfer my travel bank credits?
  12. Can I use my travel bank credits to pay for travel for another guest?
  13. What currency is used in travel bank?
  14. How is my travel bank protected?

 

Please read our warning about fraudulent transactions involving travel bank credits for sale.


    1. What is travel bank?

Travel bank is an easy-to-use account where we put all your travel credits from non-refundable ticket changes, cancellations or service credits. These travel credits are kept in your travel bank until you use them to pay for future travel.

    1. When is a travel bank account created?

Travel bank accounts are created when you change or cancel your flight (with the exception of “Pro” fare types) and it is outside of the 24 hour period of time where we offer a full refund to your original form of payment. Please see our service fees  page for specific information about change and cancel fees. As travel bank accounts require a WestJet ID, if you do not have an existing profile, one will be created for you.

    1. Why do I need a profile for travel bank?

A travel bank requires a WestJet profile in order to be linked to you — the travel bank owner. If your flight was not booked using a WestJet profile, you will need to contact our Sales Super Centre to make any changes or cancel your flight. If you cancel your flight, the Sales Super Agent will then create a WestJet profile for you and process your refund to your travel bank.

    1. How will I know if I have a travel bank?

We will send an email to the address you provided when your WestJet profile was created. This email will let you know a travel bank account has been created and travel credits have been added to it. The email will include a WestJet ID, which you'll need to access your travel bank online.

    1. How do I use my travel bank credit?

To use your travel bank, you must be logged into your WestJet profile. When purchasing your flight(s) online, you will be given the option to use your travel bank credits or another form of payment. To use your travel credits for reservations made through our Sales Super Centre, just provide your WestJet ID or your first and last name when booking. If you don't have your travel bank information available at the time of booking, you may request to use your travel credits by calling our Sales Super Centre within 24 hours of making the booking. Changes to the form of payment after 24 hours are not permitted.

    1. Where can I see my travel bank?

You can view your travel bank through your WestJet profile when you log in.

    1. What will I see in my travel bank?

You'll see any travel credits relating to a changed or cancelled flight, as well as service credits distributed by WestJet.

    1. When do my travel bank credits expire?

Service credits and travel credits from flight refunds and/or changes expire 12 months from the date they're issued.

    1. My travel bank credit is about to expire. Am I able to extend it?

Yes. For a fee, WestJet will allow you a one-time, one-year extension on any unexpired travel bank credit of $100 or more. Travel bank credits issued for a cancelled or delayed flight, baggage or any other type of compensation may not be extended.

    1. When can I use my travel bank credits?

You can use your travel credits for payment on the base fare and taxes of any WestJet flight. Currently, travel credits cannot be used through a travel agency, for WestJet Vacations or for service fees (like kennels, seat selection, excess baggage or change fees).

    1. How can I transfer my travel bank credits?

Transferring your travel bank credits can be done, but only through our Sales Super Centre. Please contact us at 1-800-581-9499. We'd be happy to help.

    1. Can I use my travel credits to pay for travel for another guest?

At this time, travel credit redemption is limited to the profile owner. If you need to make a booking online for another guest or to travel with another guest using your travel credits, you'll need to contact our Sales Super Centre at 1-800-581-9499 to complete this booking.

    1. What currency is used in travel bank?

Credits in your travel bank are based on the country you have listed in your WestJet profile.

    1. How is my travel bank protected?

Your travel bank can only be accessed by using your WestJet ID. Make sure you keep it confidential. Any fraudulent use of your travel bank will be investigated; however, WestJet is not liable for any unauthorized use of your WestJet ID, password, travel bank credits or your payment card information.

 

Warning about fraudulent transactions involving travel bank credits for sale

WestJet travel bank credits posted for sale on any online classified website may not be valid or may become invalid at a later date. WestJet is only able to verify if a travel bank credit is currently available. Flight bookings and travel bank credit purchased with a stolen card or in some other unauthorized fashion will be revoked or cancelled immediately without notice or reimbursement.

WestJet is not involved in any private transaction resulting from an advertisement on an online classified web site. WestJet does not handle the payment, guarantee transactions, offer buyer protection or seller certification for these advertisements. WestJet will not be liable for the loss of funds resulting from a fraudulent transaction.


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Currently, travel credits cannot be used for WestJet Vacations packages.