How do I sign up?

Under the My WestJet heading, select Sign up now from the drop-down menu and follow the prompts. You will be asked to enter some basic information about yourself and choose a password. Upon the successful creation of your profile, you will be assigned a 9-digit WestJet ID.

Is my information secure?

The security and privacy of your information is a top priority. We are proud to have a secure system that safeguards all the information stored in your profile. WestJet will not use any of the information stored in your profile for any other business reason other than to assist you with your online bookings and for related guest-profile benefits.

How do I change my password?

Sign in to your profile and select the Update profile link from the menu on the right. We recommend that you take a moment to review your guest profile information and once you are confident your information is accurate and up to date, click on the ‘Update member profile’ button.

I forgot my password. How can I retrieve it?

Under the My WestJet drop-down menu, click on the SIGN IN button. In the 'Already have a WestJet ID?' section, enter your WestJet ID and click on the 'Forgot your WestJet ID or Password?' link. This page will prompt you to have your password sent to the email address stored in your profile or allow you to access your account by answering your security question.

I have more than one WestJet ID. What should I do?

If you have more than one WestJet ID, please send an email with all of your WestJet IDs to accounthelp@westjet.com. We will assist by consolidating them into one ID for you.

How do I make a booking using my WestJet ID?

Making a booking using your WestJet ID is the same as making any booking on westjet.com, with just one quick extra step. After selecting your flight(s) you will be asked to review your itinerary. Below your itinerary you will be prompted to log in to your profile. Enter your WestJet ID and password and select login to complete your booking. If you decide not to log in and select “Continue as Guest” you will still be able to complete your booking, but it will not be connected to your WestJet ID or profile and you will not be able to view this itinerary or edit it under your WestJet ID.

What is My Reservations?

My Reservations is a feature of your WestJet profile that allows you to view, change and refund the bookings made with your profile.

Why can't I see all my bookings?

You will only see bookings created using your WestJet ID, and only those bookings created through westjet.com or our Sales Super Centre. You will not be able to see bookings made through a travel agent or by someone else on your behalf.

Can other travellers on my itinerary see the bookings I've made for them?

Your guest profile is limited to your individual use, and we suggest that you do not share your login information with anyone else. If you wish to send itineraries to other travel partners, you can send them via email using our Sabre Virtually There feature. See our Sabre Virtually There FAQs for details.

Can I view changes I've made through the Sales Super Centre on My Reservations?

If the booking was originally made using a WestJet ID, changes made by an agent in our Sales Super Centre will be visible in My Reservations.

Please note: if your flight was booked through a Travel Agent, you will need to contact your Travel Agent to make a change to your itinerary.

What are WestJet's regular fare change policies?

Please visit our fare policies page for our most up-to-date information on fare changes.

How are WestJet credits stored?

WestJet credits are stored in a tool called a Travel Bank. Any credit received from WestJet will be stored in a Travel Bank account associated with your profile, and can be redeemed online or through our Sales Super Centre. To see all the details of our Travel Bank tool, visit Your WestJet credits.

Can I see my Travel Bank credits?

Yes, credits can be viewed online through your WestJet profile.

How do I use my Travel Bank credit for profile bookings?

To use your WestJet Travel Bank credit to pay for your online booking, you will need to sign in to your WestJet profile to make your initial booking and use Travel Bank as your form of payment.

How do I know my credit balance?

When you log into your WestJet profile, your Travel Bank credit balance will be displayed. You can also see details on your credit, such as when your credit will expire.

Can I use my Travel Bank credit to pay for travel for another guest?

At this time, you can only use your Travel Bank credit for your travel when booking online or through our Sales Super Centre. If you wish to make a booking for another guest or travel companion using your Travel Bank credit, you will need to contact our Sales Super Centre at 1-800-581-9499. For more details on how to use Travel Bank, please visit Your WestJet credits.