WestJet Rewards

  1. Enrolling in WestJet Rewards
  2. Earning WestJet dollars
  3. Earning WestJet dollars with a WestJet RBC MasterCard
  4. Redeeming WestJet dollars
  5. Information about my account
  6. Companion flight redemption
  7. Flight benefit redemption

  1. Enrolling in WestJet Rewards

    How do I enrol?

    It's simple and free to join. Just create a WestJet account and you'll be a member. Please note that you will be automatically enrolled in WestJet Rewards if you apply, and are approved for, a WestJet RBC MasterCard or WestJet RBC World Elite MasterCard.

    Why is an email address required to enrol?

    All communication about the program and your account will be sent to you via email. To update your email address and communication preferences, please sign in to your account and use the Personal info tab to update your information.

    Can I enrol on behalf of my children?

    Yes. You may enrol on behalf of your children, as long as a valid email address belonging to a parent of the child is provided at the time of enrolment.

    I have just enrolled in WestJet Rewards and have upcoming flights booked. Can I add my WestJet ID for these flights?

    Yes. You can add your WestJet ID to your flight during the self-serve check-in process. Alternatively, you may call us at 1-888-937-8538 (1-888-WESTJET).

    Can I receive credit for flights I've taken before enrolling in WestJet Rewards?

    No. You must be enrolled in WestJet Rewards at the time of the departure.


  2. Earning WestJet dollars

    How do I earn WestJet dollars?

    To earn WestJet dollars, you will need to join the program and provide your WestJet ID when you book WestJet flights, WestJet Vacations packages, or book car rentals and hotels online at westjet.com. For full details, including earning rates, click here.

    When will my WestJet dollars appear in my account?

    WestJet dollars will appear in your account within 30 days of completion of travel.

    What does annual qualifying flight spend mean?

    Annual qualifying flight spend is the amount spent on published base fares for WestJet-marketed flights flown during a 12-month period, known as your qualifying year. WestJet Vacations spend, partner-marketed flights, partner bookings made on westjet.com, taxes, fees, charges and any portion of the base fare paid with WestJet dollars are excluded from annual qualifying flight spend.

    What is my qualifying year?

    Your qualifying year is a 12-month period based on your date of enrolment. Your first qualifying year begins on the date that you enrol and ends on the last day of the month, one year from the date that you enrolled. For example, if you enrol on November 15, 2014, your first qualifying year will be November 15, 2014 to November 30, 2015. Each subsequent qualifying year will then be a 12-month period, i.e., December 1 to November 30.

    Is the tracking of my annual qualifying flight spend based on the date of purchase or the date of the flight?

    Annual qualifying flight spend is based on the dates your flights are flown. For example, if your qualifying year is the 12-month period of December 1 to November 30, your qualifying flight spend will be tracked based on flights flown during that period.

    How do I make a booking using my WestJet ID?

    When booking a flight on westjet.com select 'Sign up/Sign in' located at the top of the page and sign into your WestJet account using your 9-digit WestJet ID or email address and password, then select 'Book a flight'. With this one quick extra step our system will auto-populate your guest details, including your WestJet ID, into the booking. If you have not signed in, you will need to manually add your WestJet ID to the member number field to earn WestJet dollars once your flight has been flown. When booking a WestJet Vacations package, enter your 9-digit WestJet ID in the member number field, found on the Payment screen.

    How much is a WestJet dollar worth?

    One WestJet dollar is equivalent to one Canadian dollar towards travel with WestJet. You can use WestJet dollars towards the payment of a WestJet-marketed flight or a WestJet Vacations package (excluding taxes, fees and charges) just as you would with Canadian dollars. A minimum of $25 WestJet dollars is required to redeem; this requirement is waived if you are a WestJet RBC MasterCard cardholder.

    What qualifies as a WestJet-marketed flight?

    A WestJet-marketed flight is any flight that has a WS carrier code preceding the flight number (eg. WS 656, WS 3109, WS 5010). The flight may be operated by WestJet, WestJet Encore or a partner airline. Regardless of which carrier operates it, if the flight number starts with WS you are eligible to earn WestJet dollars on that flight.

    Do WestJet dollars expire?

    WestJet dollars that are earned but not used during your qualifying year will be banked into your WestJet dollars account for future use. These dollars expire after a period of five (5) years. The expiry date is set to coincide with the end date of your qualifying year. For example, if you earned WestJet dollars in your qualifying year of November 1, 2014 – October 31, 2015, those WestJet dollars will expire on October 31, 2020. You can choose to extend the expiration date of your WestJet dollars for one year for a fee of $20-$23. WestJet dollars awarded in connection with a contest or promotion may have expiry dates that vary from the above. Any such information will be specified as part of the contest or promotion rules.

    What can I earn each year when I fly with WestJet?

    On the first $1,499 in qualifying flight spend during your qualifying year, you will earn WestJet dollars at a rate of 1 per cent back on WestJet flights and 0.5 per cent back on WestJet Vacations packages.

    Once you reach $1,500 in qualifying flight spend, you will start to earn at a rate of 3 per cent back on WestJet flights and 1 per cent back on WestJet Vacation packages, and will also receive your first milestone award of $35 WestJet dollars.

    At $4,000 in qualifying flight spend, your earn rate on WestJet flights will increase to 5 per cent for the rest of your qualifying year, and you will receive your second milestone award of a companion flight anywhere we fly in Canada. At the same time your tier will also be upgraded to Silver and you'll receive a great set of flight benefits, including four airport lounge vouchers, four advance seat selection vouchers and your first checked bag free.

    At $6,000 in qualifying flight spend, you'll receive another milestone award, this time a companion flight anywhere we fly in North America, the Caribbean, Central America or Europe. Your tier will be upgraded to Gold and you'll receive Gold flight benefits, which includes ten airport lounge vouchers, four advance seat selection vouchers, your first and second checked bags free, as well as no fee to change to an earlier or later flight on the same day of travel, priority security screening (at select airports) and advance boarding.

    Additional milestone awards of companion flights anywhere we fly are awarded for qualifying flight spend above $6,000 in your qualifying year, including one at $10,000 and each $5,000 in flight spend thereafter.

    More information on WestJet Rewards tiers, including a list of frequently asked questions on the new tiers, can be found here. For specific details on each of the milestone awards and flight benefits, click here.

    Can I earn WestJet dollars on flights and vacation packages booked online at westjet.com as well as through WestJet's contact centre?

    Yes. WestJet makes it easy for you to earn WestJet dollars on your flights and vacation packages, regardless of how you book. You can earn WestJet dollars on new reservations made on our website at westjet.com or by calling us at 1-888-937-8538 (1-888-WESTJET). You can also earn WestJet dollars on reservations made by a travel agent. Some fare restrictions apply; please see published fares mentioned below.

    What is a published fare, and can I earn WestJet dollars on all fares?

    A published fare is one that is publicly available at westjet.com or given by calling us. The vast majority of fares are eligible. Certain fares, such as unpublished contracted fares made available to online travel agencies, for example, may not be eligible for earning.

    Do I need to purchase my flights and vacations directly from WestJet in order to earn WestJet dollars?

    No. You are eligible to earn WestJet dollars as long as your 9-digit WestJet ID (also known as your Frequent Flyer Number) has been added to your booking prior to departure. This includes bookings made through a travel agent or through a Global Distribution System (GDS). As long as you are purchasing a published fare that is also available through WestJet's channels, you will earn WestJet dollars. You will not earn WestJet dollars on unpublished fares (ie. contracted fares not publicly available at westjet.com).

    How do I earn on WestJet Vacations packages?

    It's simple. Just add your 9-digit WestJet ID to the member number field when booking a WestJet Vacations package on westjet.com, or provide it to a vacations specialist or travel agent to add to your booking. WestJet Vacations spend will be awarded to your account at the rate of 0.5 per cent of your individual portion of the eligible spend of the package (or 1 per cent if you've reached $1,500 in annual qualifying spend on WestJet flights in your current qualifying year). Eligible spend on a WestJet Vacations package includes base airfare, hotel, attractions, transfers and/or meal plans, but excludes all taxes, fees and other charges. WestJet dollars are not awarded on WestJet Vacations group bookings.

    Who is eligible to earn WestJet dollars on WestJet Vacations packages?

    Effective for bookings made on or after July 29, 2014, each member on the booking may earn WestJet dollars on their individual portion of the eligible spend of the package. For WestJet Vacations package bookings made prior to July 29, 2014, WestJet dollars will be awarded to the account of the member who booked the vacation (the primary traveller) based on the total eligible spend of the package. The eligible spend for bookings made prior to July 29, 2014 cannot be divided between multiple WestJet Rewards members.

    Can I earn WestJet dollars on flights that I have booked for others?

    No. WestJet Rewards is an individual traveller program. Eligible spend will only be applied to the account belonging to the person whose name and WestJet ID matches those appearing on the booking. This also applies for bookings made for children. To earn WestJet dollars, each individual traveller must join WestJet Rewards and have their own WestJet ID.

    Are there any other ways that I can earn WestJet dollars?

    Yes. WestJet dollars can also be earned through the WestJet RBC® MasterCard‡. This is a great way for anyone to earn WestJet dollars, regardless of how often they fly with WestJet. If you are a WestJet Rewards member, you can accelerate your earning through everyday spending on the WestJet RBC MasterCard. For more information visit westjet.com/creditcard. Additionally, you can also earn WestJet dollars on car rentals and hotel stays booked at westjet.com and through our partner airlines. For more information visit our partners.

    I am a WestJet Rewards member and forgot to enter my WestJet ID. Can I still get WestJet dollar credit after the flight has been flown?

    Yes. You are eligible to receive credit as long as you were a member at the time the flight was flown and you submit the request within 12 months of your flight date. All requests for credit must be submitted using the online form, located in the Requests section when you sign into your account. When submitting the form please be sure to complete all fields, including the airline ticket number. Please allow up to 30 days for processing. It is highly recommended that you keep your boarding passes, as they are the best source for the information you'll need to submit a retro credit request.

    Can I earn WestJet dollars with other airlines?

    Yes. As WestJet continues to expand its interline and code-share partnerships, reciprocal frequent flyer agreements with select airlines will be introduced. These partnerships give WestJet Rewards members greater opportunity to earn WestJet dollars, particularly on routes that WestJet does not operate. To view our current airline partners, along with details on how to earn WestJet dollars, please see Our partners.

    If I purchase flights marketed by a partner airline, will they count towards my annual qualifying flight spend?

    No. Only flights marketed by WestJet are eligible. Partner-marketed flights do not count towards your annual qualifying flight spend, however, they provide you with a great way to add more WestJet dollars to your account, particularly when your travel plans take you outside WestJet's network. WestJet dollars awarded on partner-marketed flights are based on distance flown, instead of amount spent, plus class of services bonuses, when applicable. To learn more about earning WestJet dollars with our airline partners, please see Our partners.

    Are there any other ways to increase my WestJet dollars?

    Yes. If you are a member of the RBC Rewards program or are an eligible RBC banking account holder who earns RBC Rewards points you can convert your points to WestJet dollars. Visit rbcrewards.com to learn more.


  3. Earning WestJet dollars with a WestJet RBC MasterCard

    How can I earn WestJet dollars through use of a credit card?

    WestJet offers two credit card options for earning WestJet dollars: the WestJet RBC® MasterCard‡ and the WestJet RBC® World Elite MasterCard‡. Both card options give cardholders the opportunity to earn WestJet dollars on everyday purchases and use them towards the future purchase of a WestJet flight or WestJet Vacations package. WestJet dollars earned on credit card spend are in addition to any WestJet dollars earned through flying with WestJet.

    What is the difference between the WestJet RBC MasterCard and the WestJet RBC World Elite MasterCard?

    You earn WestJet dollars with both cards. The difference is that with the WestJet RBC World Elite MasterCard you earn WestJet dollars faster - 1.5 per cent back in WestJet dollars on everyday purchases and 2 per cent back in WestJet dollars on WestJet flights or WestJet Vacations packages when you pay with your credit card. Plus, as the primary cardholder, you receive a higher welcome bonus, an annual round-trip companion flight for $99 (excluding taxes, fees and charges) for travel anywhere in Canada and the continental U.S., your first checked bag free (for you and up to eight additional guests on the same reservation), enhanced travel insurance coverage including Out of Province/Country Emergency Medical and automatic access to MasterCard Experiences and Offers.

    With the WestJet RBC MasterCard, you earn 1 per cent back in WestJet dollars on everyday purchases and 1.5 per cent back in WestJet dollars on WestJet flights or WestJet Vacations packages when you pay with your credit card. Plus, you receive a welcome bonus and Auto Rental Collision/Loss Damage Insurance.

    How do I apply?

    To apply, click here.

    When and how will I know if I am approved?

    RBC Royal Bank will contact you to confirm the status of your application.

    What is the annual fee and interest rate?

    Please visit rbc.com/westjetcard for complete details.

    Can residents of countries other than Canada apply for the WestJet RBC MasterCard or WestJet RBC World Elite MasterCard?

    No. The credit cards are available to Canadian residents only.

    Will I earn WestJet dollars on all of my purchases?

    Yes. Every purchase made with your WestJet RBC MasterCard or WestJet RBC World Elite MasterCard will earn WestJet dollars. They are not earned on cash advances (including credit card cheques and balance transfers), interest charges or fees. Credits for returns and adjustments will reduce or cancel the dollars earned by the amounts originally charged.

    When will I start earning?

    You will be eligible to start earning as soon as you receive and activate your credit card. Every purchase you make using your WestJet RBC MasterCard or WestJet RBC World Elite MasterCard will earn WestJet dollars.

    Can I confirm the WestJet dollars balance on my credit card statement?

    No. Your credit card statement will only provide the number of WestJet dollars earned through use of your WestJet RBC MasterCard during the current statement period. You may obtain your current balance and more info on WestJet dollars earned and redeemed by signing into your WestJet account.

    Will I earn WestJet dollars on my full WestJet or WestJet Vacations purchase when I pay with my WestJet RBC MasterCard or WestJet RBC World Elite MasterCard?

    Yes. You will earn on the full amount paid (including taxes) when you pay for your WestJet or WestJet Vacations purchase with either of the WestJet RBC MasterCard cards. Plus, as a WestJet Rewards member you can add your WestJet ID to the booking and double dip to earn even more.

    Can I earn the extra 0.5 per cent back in WestJet dollars when I book WestJet flights or vacation packages through a travel agent?

    Yes. Please ensure that you provide your travel agent with your WestJet RBC MasterCard or WestJet RBC World Elite MasterCard number to process payment for your WestJet flight or WestJet Vacations package. Payment must be made directly to WestJet, with WestJet appearing as the merchant on your credit card statement, in order for you to receive WestJet dollars on the transaction.

    Do WestJet dollars expire?

    Yes. WestJet dollars expire after a period of five (5) years. All WestJet dollars earned, but not used in the year that you earned them will be banked in your WestJet dollars account for future use. You can choose to extend the expiration date of your WestJet dollars for one year for a fee of $20-23. WestJet dollars awarded in connection with a contest or promotion may have expiry dates that vary from the above. Any such information will be specified as part of the contest or promotion rules.

    Why do I require a WestJet ID?

    A WestJet ID is required to create a WestJet Rewards account. If you do not already have a WestJet ID, one will be created for you upon approval of your credit card application and you will also be automatically enrolled in WestJet Rewards, giving you the option to also earn WestJet dollars when you fly with WestJet. You can use your WestJet ID to sign in to your WestJet Rewards account to earn and keep track of your accumulated WestJet dollars. You will also need to use it on our website or provide it when you call us to redeem your WestJet dollars. To earn WestJet dollars when you fly with WestJet, be sure to select WestJet as your loyalty program and input your WestJet ID in the member number field when booking flights on westjet.com or provide it to us when you call, or ask your travel agent to include your WestJet ID on your reservation.

    How can I access my WestJet dollars balance and other account information?

    Once you've been approved for your WestJet RBC MasterCard or WestJet RBC World Elite MasterCard, WestJet will email you a WestJet ID and temporary password (if you do not already have a WestJet ID), along with instructions on how to sign in and change your password. Simply enter your WestJet ID and password here to access your account and view your WestJet dollars balance.


  4. Redeeming WestJet dollars

    What can I use my WestJet dollars towards?

    WestJet dollars can be used like cash to pay for all or part of a published fare of a WestJet-marketed flight or a WestJet Vacations package. WestJet dollars cannot be applied against taxes, fees or charges and can only be used for new bookings. A minimum redemption amount of $25 WestJet dollars applies; this requirement is waived if you are a WestJet RBC MasterCard cardholder.

    Can I redeem my WestJet dollars for flights during peak times and holidays on WestJet or WestJet Vacations?

    Yes. You can redeem part or all of your WestJet dollars toward any WestJet-marketed flight or any WestJet Vacations package, on any date, with no blackouts or travel restrictions.

    Can I use my WestJet dollars towards taxes, fees and charges?

    No. WestJet dollars can only be used towards the base fare or base package price, before taxes, at the initial time of booking of your WestJet flight or WestJet Vacations package. Taxes, fees and charges must be paid for with a credit card at the time of booking.

    Can I use WestJet dollars to book flights on other airlines or with hotel or car rental company partners?

    Certain flights marketed by WestJet and operated by our partners, American Airlines and Delta Air Lines, are available for redemption through WestJet Rewards. Members may redeem WestJet dollars on any flight marketed by WestJet, including code-share flights operated by American or Delta. To book a flight to one of more than 60 code-share destinations offered by WestJet, visit westjet.com/redeem-rewards or contact us at 1-888-937-8538. Redemptions on hotels and car rentals are not available at this time.

    Can I use my WestJet dollars to book a flight or vacation package for someone else?

    Yes. To ensure security of your WestJet dollars account, a booking made using your WestJet dollars must be made by you and directly with WestJet.

    Can I transfer my WestJet dollars to another person who holds a WestJet Rewards account?

    Yes. You are allowed to transfer WestJet dollars of any amount to another account holder for a fee of $20-$23 per transfer. The fee must be paid with a credit card at the time of transfer. To request a transfer of WestJet dollars, please contact us by email and an agent will contact you to confirm the details and obtain your payment information (for security reasons, please do not send credit card information by email). Please allow up to four to six weeks for your transfer to be processed.

    How do I make a booking using my WestJet dollars?

    To book a WestJet flight and redeem your WestJet dollars, you can either book online at westjet.com/redeem-rewards or call us at 1-888-937-8538 (1-888-WESTJET). To book a WestJet Vacations package and redeem your WestJet dollars, call WestJet Vacations at 1-877-737-7001.

    When I make a change to a reservation, and WestJet dollars were used toward the original payment, can I use WestJet dollars to pay for the upgrade in fare, if there is an increase?

    No. WestJet dollars may be used on a new reservation only. All changes after the original booking date that result in an amount owing, including fare or fees, must be paid for with another form of payment.

    Can I use my WestJet dollars and my Travel Bank to pay for a flight?

    Yes, this is possible but you must call us to redeem. Once your WestJet dollars have been used, your Travel Bank must cover the remaining amount of the total amount due. Some special circumstances may apply. Please contact us at 1-888-937-8538 (1-888-WESTJET) for further assistance.

    Can I redeem online at westjet.com or westjetvacations.com?

    You can redeem for WestJet flights online at westjet.com/redeem-rewards; however, you cannot redeem for WestJet Vacations packages online. For vacation packages please call 1-877-737-7001.

    Can I redeem my WestJet dollars through my travel agent?

    No. WestJet dollar redemptions can only be processed directly by WestJet or WestJet Vacations.

    Can I redeem my WestJet dollars on a group booking?

    WestJet dollars are redeemable towards published fares for group bookings with WestJet; however, WestJet dollars cannot be applied towards WestJet Vacations group bookings.

    What if I need to change or cancel my flight?

    Please contact us at 1-888-937-8538 to change or cancel your reservation. Change or cancellation fees may apply. If you cancel your flight any WestJet dollars redeemed towards that reservation will be returned to your account. The original expiration date associated with those WestJet dollars will continue to apply.


  5. Information about my account

    Where can I access my WestJet dollars balance and transactions?

    You can easily access this information by signing into your account using your WestJet ID and password. If you have subscribed to account updates, you will also receive a monthly update by email.

    Why can't I sign into my account using my email address?

    This option is only available if your email address is linked to a single account. If your email address has been used for more than one account (eg. family members sharing a single email address or you have more than one WestJet ID), you'll need to sign in using your 9-digit WestJet ID. To enable email address sign in functionality, sign in to your account with your WestJet ID and change the email address to one that is unique for your account.

    I have more than one WestJet ID. What should I do?

    If you have more than one WestJet ID, please contact us by email with all of your WestJet IDs. We will assist by consolidating them into one ID for you. You may not receive an immediate response to this email - don't worry, we'll respond as soon as we can.

    How can I update my email address or other contact information with WestJet?

    Having your correct email address is extremely important, as it is our primary means of communicating with you about your account. To update your email address and other contact information, or your communication preferences, please sign into your account and use the Personal info tab to update your information.

    I currently do not receive account statements and special offers but would like to. How do I request them?

    To update your communications preferences, please sign into your account using your 9-digit WestJet ID and password and visit the Communications page under the Personal info tab. Please also confirm that the email address listed is correct as all communications will be sent via email.


  6. Companion flight redemption

    What is a companion flight?

    Companion flights are milestone awards you will receive when you reach certain qualifying flight spend milestones on WestJet flights flown during your annual qualifying year. At $4,000 in qualifying flight spend you'll receive a companion flight valid for round-trip travel for you and the companion of your choice anywhere WestJet flies within Canada. At $6,000 in qualifying flight spend, you'll receive a companion flight valid for round-trip travel anywhere in WestJet's world (excluding flights operated by partner airlines). Companion flights issued as milestone awards allow you, the member, to take anyone with you on the same itinerary for no additional cost, other than taxes, fees and charges. The base fare for the companion flight will be waived, regardless of the amount. For terms and conditions for companion flights issued as a milestone awards, please click here. If your companion flight was issued prior to October 29, 2014 as part of a Canadian or International Jet-Away, full terms and conditions can be found here.

    What is a $99 companion flight?

    A $99 round-trip companion flight is part of the welcome bonus and annual renewal award available to new and existing WestJet RBC World Elite MasterCard cardholders. This offer allows you, the primary cardholder, to take anyone on a round trip with you, on the same itinerary, for $99 (excluding taxes, fees and charges) on any WestJet-marketed and operated flight (including WestJet Encore) anywhere in Canada or the continental U.S. (excludes Hawaii and Puerto Rico). Click here to see full terms and conditions.

    What is a WestJet-marketed and operated flight?

    A WestJet-marketed and operated flight is one that has a WS carrier code preceding the flight number and is operated by either WestJet or WestJet Encore.

    How long are companion flight vouchers issued as milestone awards valid for?

    Companion flights issued as milestone awards have a one-year expiry from date of issue. Companion flights awarded prior to October 29, 2014 as part of a Canadian or International Jet-Away are valid for two years from date of issue. Bookings must be made prior to the expiry date; travel may occur after the expiry date subject to flight schedule availability at the time of booking. Information on the status of vouchers issued to you can be found under My Available Vouchers when you sign into your account.

    How long are my $99 companion flight vouchers valid for?

    $99 companion flight vouchers issued to the primary cardholder of a WestJet RBC World Elite MasterCard are valid for one year from date of issue. Bookings must be made prior to the expiry date; travel may occur after the expiry date subject to flight schedule availability at the time of booking. Information on the status of vouchers issued to you can be found under Vouchers when you sign into your account.

    How do I book a companion flight?

    To book a companion flight, call us at 1-888-937-8538 (1-888-WESTJET).

    How will I know when I've earned a companion flight?

    You will receive all program information, including companion flight notifications, by email. You must be opted in to receive account updates to receive these emails. To keep your account current, sign in using your 9-digit WestJet ID and password, and visit the Communications page under the Personal info tab. Please also confirm that the email address listed is correct.


  7. Flight benefit redemption

    What are flight benefits?

    Flight benefits are a set of travel privileges awarded to you as a result of achieving the $4,000 (Silver) or $6,000 (Gold) qualifying flight spend milestones on WestJet flights flown in your qualifying year. Flight benefits vary by tier and may include the waiving of fees for products and services, such as checked baggage and advance seat selection, and access to airport conveniences, such as priority security screening and advance boarding, when travelling on WestJet-marketed and operated flights. Full details, including terms and conditions for use of flight benefits, can be found here.

    If I achieve Silver or Gold, how long do I get to keep my flight benefits?

    Once you achieve Silver or Gold, you'll get to keep your flight benefits for the remainder of your qualifying year until the end of your next qualifying year. The ability to keep your Silver or Gold tier and benefits in future years is based on your total qualifying flight spend in the second year and each year following. Exceptions to the validity period may apply when flight benefits are awarded on a promotional basis.

    How do I access and use my Silver or Gold flight benefits?

    Full details, including terms and conditions for use of the individual benefits, can be found here.