‘‘
We make it easy for guests
to do business with us.
’’

Expanding our reach is about building on what we already offer and making it easier for our guests to do business with us. In 2011, we launched website improvements, made WestJet dollars redeemable online and expanded our self-serve bag tagging to seven additional Canadian airports. We also started accepting new forms of payment including Visa Debit and the Universal Air Travel Plan, which is a corporate travel payment network used by airlines and travel agencies around the world.

In our call centre, we introduced interactive voice response technology so guests have the option of changing a reservation, confirming flight details, selecting a seat, and even obtaining pricing for flights, all using voice prompts. We are committed to continually improving our self-service, online and mobile options to give guests the choices they now expect.

Self Service
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Rod

Team Lead, Maintenance Planning

"It is exciting to help build an airline and watch it succeed, knowing you contributed to that success. I started working at WestJet when we only had seven planes and now we just ended 2011 with 97 aircraft! There are countless things that keep me at WestJet including the people, a renowned culture, our growth prospects, and the opportunity to make a difference."

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Joelle

Customer Service Agent

"Working at WestJet allows me to provide individuals with friendly and affordable air travel. I enjoy helping people reunite with loved ones and bringing smiles to guests heading off on much-needed vacations. The genuine caring nature of WestJetters helps build loyalty and I always make sure to thank guests for choosing to fly with us and tell them I'll see them when they return."

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