WestJet allows emotional support dogs in the cabin of the aircraft, free of charge, when performing a required support service.

Please note that the policies for the acceptance of service and specialty dogs of our partner airlines may be different from ours.

Emotional support dogs are defined as dogs that provide support for an emotional disability and are required as an accommodation for air travel or for activities at the guest's destination. Only one emotional support dog will be permitted per guest, and may travel in a kennel, or if properly harnessed they may travel at your feet.

Booking your flight

For travel with an emotional support dog, you must fax a signed letter, dated no more than one year prior to travel, from your licensed mental health professional (for example, a psychiatrist, psychologist, licensed clinical social worker) to WestJet at 1-855-648-8166 a minimum of 48 hours prior to flight departure for air only bookings, and a minimum of seven days prior for WestJet Vacations package bookings. This will allow adequate time to assign seating on the aircraft, and for WestJet Vacations package bookings to arrange suitable accommodations, transfers, car rental or other services in addition to air travel. This letter must be on your attending mental health professional's letterhead, and must state:

• You have a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders -Fourth Edition (DSM IV)
• You require the emotional support dog as an accommodation for air travel and/or for an activity at your intended destination
• The type of license held by your mental health professional and the jurisdiction in which it was issued

Entrance requirements

Ensure your dog meets all entrance and quarantine requirements for the destination you're travelling to. This avoids a situation where your animal will be denied entry. Emotional support dogs are not accepted on flights to or from Bridgetown, Barbados and Montego Bay, Jamaica due to entrance and quarantine regulations.

Due to strict quarantine regulations to Hawaii, the Cayman Islands and St. Lucia prior to travel please contact:

• Hawaii - Department of Agriculture
• The Cayman Islands - Department of Agriculture 345-947-3090.
• St. Lucia - Ministry of Agriculture, Forestry and Fisheries