Other Special Needs
More assistance: Please let us know if WestJet can assist in any way to make your experience as comfortable as possible, such as requiring pre-boarding and deplaning assistance (e.g., first-time flyers or people unfamiliar with air travel).
Pregnant guests: A woman in any stage of pregnancy is welcome to fly. Women past 32 weeks must consult a physician and obtain a written confirmation stating they are acceptable for travel and to mitigate the chance that the seat belt will compromise the pregnancy.
Guests bringing medications onboard: Guests should take any prescribed medication onboard with them. WestJetters are not permitted to administer or give out any type of medication. Guests who may require medication during flight and are unable to administer it themselves will be required to travel with an attendant.
- Syringes: Guests who require syringes for medical circumstances and will be transporting these items in their carry-on baggage are recommended to also bring the medication that needs to be administered by a syringe. The medication needs to be in a container with the name of the medication and the name of either the pharmacy which dispensed the medication or the manufacturer of the medication.
Service animals
WestJet allows service animals in the cabin of the aircraft, free of charge, when on duty. The animal will be required to travel at the guest's feet, and will be provided with enough floor space for the service animal to lie down. Service animals are defined as animals required by a person with a disability for assistance. Service animals must be certified, in writing, as having been trained to assist a person with a disability by a professional service animal institution.
Guest's travelling with service animals should:
- Notify WestJet that they will be traveling with a service animal a minimum of 48 hours prior to flight departure to allow for adequate time to assign seating with sufficient floor space. WestJet will make a best effort to provide this service for reservation requests received with less than 48 hours notice.
- Ensure the animal is properly harnessed in accordance with standards established by a professional service animal institution.
- Carry service animal support documentation for presentation to any enquiring authority at any point of their trip. The following are examples of written documentation:
- Registered Certificate Identification card
- A letter from the professional training institute.
- Trainers/Search & Rescue officials may provide documentation identifying themselves as a trainer or Search & Rescue official.
- Guests travelling to Hawaii are encouraged to contact http://hawaii.gov/hdoa for entrance and quarantine requirements.
Guests with any service requests not previously mentioned: Please contact our Sales Super Centre toll-free at: 1-888-WESTJET (937-8538) for assistance and additional information on the range of services provided to our guests with varying abilities.
