Guest Profiles

1. Signing up for a WestJet Rewards account

What is a WestJet Rewards account?

A WestJet Rewards account provides you with the ability to manage your bookings online, subscribe to email communications and earn WestJet dollars through WestJet Rewards. An account is also required in order to be issued or use WestJet Travel Bank credits. A WestJet Rewards account is either created by you, or by our Service and Sales Centre on your behalf.

How do I sign up?

Select the Join link from the top menu and follow the prompts. You will be asked to enter some basic information about yourself and to choose a password. Upon the successful creation of your account you will be assigned a 9-digit WestJet Rewards ID.

Is my information secure?

The security and privacy of your information is a top priority. We are proud to have a secure system that safeguards all the information stored in your account. WestJet will not use any of the information stored in your account for any business reason other than to assist you with your online bookings and for related account benefits, such as your participation in WestJet Rewards.

2. WestJet Rewards ID and password

How do I change my password?

Sign in to your WestJet Rewards account and select Account info. Then select the Change password link from the sub-menu. You will be asked to enter your old password, new password and then retype your new password. Once you have filled these fields, click on the 'Change password' button. If entered correctly, you'll have successfully changed your password and will receive a confirmation email.

I forgot my password. How can I retrieve it?

Select the Sign in link from the top menu. When you reach the sign-in page, click on the Forgot ID or password link. Enter your email address in the field and click 'Reset password'. You will receive an email requesting that you change your password. Click on the link in the email and complete the change password process.

Why can't I sign into my WestJet Rewards account using my email address?

This option is only available if your email address is linked to a single WestJet Rewards account. If your email address has been used for more than one account (eg. family members sharing a single email address or you have more than one WestJet Rewards ID), you'll need to sign in using your 9-digit WestJet Rewards ID. To enable email address sign-in functionality, sign in to your account with your WestJet Rewards ID and change the email address to one that is unique for your account.

I have more than one WestJet Rewards ID. What should I do?

If you have more than one WestJet Rewards ID, please contact us by email with all of your WestJet Rewards IDs. We will assist by consolidating your information into one account for you. You may not receive an immediate response to this email - don't worry, we'll respond as soon as we can.

3. Using my WestJet Rewards ID to make a booking

How do I make a booking using my WestJet Rewards ID?

You will be asked to sign in with a WestJet Rewards ID or email address on the Guest details page when making your reservation. If you decide not to sign in you will still be able to complete your booking, but it will not be connected to your WestJet Rewards account; therefore you will not be able to view this itinerary when signed into your account.

How do I make a booking using my WestJet dollars?

On the Book a flight search tool on the home page of, click on the "Book using WestJet dollars" link. You will be taken to the WestJet dollars redemption site where you will be prompted to sign in with your WestJet Rewards ID and password. Alternatively you can visit the site directly at

4. Managing trips

What is Manage trips?

Manage trips is a feature of your WestJet Rewards account that allows you to view, change and refund the bookings made with your WestJet Rewards ID.

Why can't I see all my bookings?

You will only see bookings created using your WestJet Rewards ID, and only those bookings created through You will not be able to see bookings made through a travel agent or by someone else on your behalf.

Can other guests on my itinerary see the bookings I've made for them?

Your WestJet Rewards ID is limited to your individual use, and we suggest that you do not share your login information with anyone else. If you wish to send itineraries to other travel companions, you will receive an email with guest and itinerary information that you can forward.

Can I view changes that a WestJet agent has made on my behalf?

If the booking was originally made using a WestJet Rewards ID, changes made by a WestJet agent will be visible in the Manage bookings section.

5. Changing or cancelling bookings

How can I change or cancel my WestJet flight online?

To change a booking made with a WestJet Rewards ID, follow these steps:

  1. Sign in to your WestJet Rewards account with your WestJet Rewards ID or email address and password
  2. Click on Manage your booking or Manage trips from the main menu
  3. Click on the Manage bookings button and select the booking you wish to change

To change a booking made without a WestJet Rewards ID, please follow these steps:

  1. Go to Manage trips
  2. Enter your reservation code and last name. If you do not know your reservation code, you can find it here
  3. Click on the Manage trips button

Please contact us at 1-888-937-8538 to:

  • change a reservation made online within the last 24 hours
  • change or cancel a reservation made over the phone
  • change or cancel a reservation where WestJet dollars were used as a form of payment

Please note: If you booked through a travel agent, third party, or AIR MILES® you must contact them directly for assistance in changing or cancelling your itinerary.

If you would like to change or cancel a WestJet Vacations package, please contact us at 1-877-737-7001.

What are WestJet's regular fare change policies?

Please visit our fares page for our most up-to-date information on fare changes.
For details about our change and cancel fees, please visit our service fees page.

6. Travel Bank credits

How are WestJet travel bank credits stored?

WestJet credits are stored in a tool called a Travel Bank. Any credit received from WestJet will be stored in a Travel Bank account associated with your WestJet Rewards account, and can be redeemed when booking at or by calling us at 1-888-937-8538. To see all the details of our Travel Bank tool, visit WestJet travel bank credits.

Can I see my Travel Bank credits?

Yes, your travel bank balance can be viewed online through your WestJet Rewards account. To access, select the Sign in link from the top menu and sign in with your WestJet Rewards ID or email address and password.

How do I use my Travel Bank credit for an online booking?

To use your Travel Bank credits to pay for your online booking, you will need to sign in to your WestJet Rewards account to make your initial booking and use Travel Bank as your form of payment.

How do I know my credit balance?

When you sign into your WestJet Rewards account, your Travel Bank credit balance will be displayed. If your balance isn't shown, you may still be shown a status notification of active, suspended or closed.

Can I use my Travel Bank credits to pay for travel for another guest?

At this time, you can only use your Travel Bank credit for your travel when booking online or through our Service and Sales Centre. If you wish to make a booking for another guest or travel companion using your Travel Bank credit, you will need to contact us at 1-888-937-8538. For more details on how to use Travel Bank, please visit WestJet travel bank credits.