General advisory: ID requirements for travel within Canada
You must have valid (not expired) identification to take any flight within Canada. Adhering to the Secure Air Travel Regulations, WestJet will not allow you to fly if you do not have proper, valid ID. In addition, the name on your identification must match the name on your airline reservation or boarding pass. Public Safety Canada has information available on its Documents Needed for Air Travel webpage. For more information on all ID requirements please visit WestJet.
Travel Advisory - Honolulu International Airport - WestJet moving to Lobby 6 on November 1, 2015
Please note, WestJet will be moving to Lobby 6 from Lobby 4 at the Honolulu International Airport. This transition should not impact your travel day. Our new location in Lobby 6 is next to Virgin America.
General advisory: Victoria - Baggage area renovation September 21, 2015 to October 2016
Please allow extra time when departing from Victoria International Airport, as its baggage screening system undergoes improvements. A temporary handling facility has been established at the east end of the terminal building where guests can drop off their tagged baggage. We encourage you to arrive with enough time to drop off your bags, as flights will depart at their regularly scheduled times. This renovation takes place through the period of September 21, 2015 to October 2016. The Victoria International Airport has more information available on their website.
General advisory: Kamloops - Overlanders bridge rehabilitation April 20 to October 31, 2015
Please allow extra time to get to and from the Kamloops airport as delays and detours may hinder your drive. The main connecting bridge between south and north Kamloops (where the airport is located) is undergoing a significant rehabilitation project. There will be closures and delays through the period of April 20 to October 31, 2015. The City of Kamloops has more information available on their website and Twitter (#kammute).
Phone scam alert
Telephone scammers are impersonating WestJet in an attempt to steal your personal information. WestJet does not use telemarketers or share guests' personal information. If you receive a call indicating that you've won "WestJet points/miles" or are a "preferred customer" please contact the RCMP Canadian Anti-Fraud Centre at 1-888-495-8501 or visit their website. For more information about possible scams related to WestJet, please visit our email and telephone scams page.
Online survey scam alert
Internet marketers are falsely claiming to represent WestJet Airlines Limited using online pop-up surveys. The scam offers discounts or products in exchange for answering a questionnaire. We are always happy to hear how your experience with us was, but we do not use pop-ups or offer non-WestJet products as an incentive. For more information about possible scams related to WestJet, please visit our email and telephone scams page.