For information on entrance restrictions and health and security advisories for international destinations, please visit travel.gc.ca.
Travel advisory: Forest fire - Fort McMurray, Alta.
A forest fire warning has been announced for:
- Fort McMurray, Alta.
The city has been evacuated and the airport is closed to commercial flights. Our flights to and from Fort McMurray are cancelled at this time. Additional updates will be posted as they are available.
We advise all guests travelling to or from this city to check the status of their flights prior to leaving for the airport.
WestJet (air only) guests who wish to make alternate flight arrangements may do so without penalty (no change/cancellation fee or charge for difference in fare) for flights booked on or before May 20, 2016 for travel through July 31, 2016. Guests can make changes by calling 1-888-937-8538 (1-888-WESTJET).
WestJet Vacations guests who wish to make alternate travel arrangements should be directed to contact WestJet Vacations by calling 1-877-737-7001.
When commercial flights resume to Fort McMurray, Alta.:
Once regular operations resume, all baggage fees will be waived up until June 30, 2016 for Fort McMurray residents returning home. However, regular baggage limits apply.
Transport Canada has granted a relaxation of the requirement to present government-issued ID for guests affected by the evacuation when returning to Fort McMurray. You will be able to travel from any domestic airport to Fort McMurray without proper identification; however, please be advised that you may experience a longer screening process at the airport, and should leave sufficient time for clearing security.
If you're travelling in or out of Fort McMurray, fees will be waived for your pet until June 30, 2016. However, for the safety of our guests and furry friends, all pets travelling in the cabin of the aircraft must be in kennels that meet the size requirements as stated on westjet.com. Also, there are limits in place for the number of kennels – both in cabin and checked – that we can allow in our aircraft. And these limits vary by aircraft type. If you are looking to purchase or obtain a kennel, please visit a nearby pet store or local support agency for assistance.
Travel advisory: Allergy notification for all WestJet flights on our Boeing 767-series aircraft
We kindly ask that any guest allergic to nuts or peanuts, nut products or tree nuts, self identifies at the time of booking, at check-in and notifies inflight crew upon boarding any of our aircraft. WestJet cannot guarantee an allergen-free environment. Currently, some of our food service providers for our 767 aircraft process food in a facility that also processes nuts or peanuts, nut products or tree nuts.
Travel advisory: Security screening delays when flying out of a U.S. airport
If you’re flying out of a U.S. airport, from now until the end of the summer, we strongly encourage you to arrive at the airport a minimum of two hours prior to your scheduled departure, to ensure that you do not miss your flight. Due to a higher than expected volume of guests travelling, and current U.S. Transportation Security Agency (TSA) staffing, excessive security wait times are expected.
Travel Advisory - Cancun International Airport - WestJet moving to Terminal 3 on May 2, 2016
Please note, WestJet will be moving to Terminal 3 from Terminal 2 at the Cancun International Airport. This transition should not impact your travel day. Our new location in terminal 3 is only a few minutes' walk from terminal 2. Check-in counters are located on the ground floor, with departure gates on the second floor. Terminal 3 also gives WestJet guests access to 70 self-serve kiosks.
Travel advisory: Travel to Canada – Electronic Travel Authorization (eTA)
Canada has introduced a new entry requirement, known as an Electronic Travel Authorization (eTA). If you are a foreign traveller who used to travel to Canada without a visa, you are now expected to apply online for an eTA prior to travelling to Canada by air. Exceptions include U.S. citizens and any travellers who currently hold a valid visa.
The application process is affordable, doesn’t take long to complete, and in most cases the eTA will be granted within minutes of applying. Until the end of September 2016, if you require, but do not have an eTA, you will still be able to board a flight to Canada as long as you are holding valid travel documents, such as a passport. To apply and find out more, visit Canada.ca/eTA.
WestJet travel advisory – Zika virus
The Public Health Agency of Canada has recently confirmed travel-related cases of Zika virus in some WestJet destinations.
Canadians visiting affected areas should protect themselves against Zika by taking protective measures to prevent mosquito bites. It is recommended that women who are pregnant or who may become pregnant discuss their travel plans with their health care provider.
WestJet recognizes that some guests who are pregnant or may become pregnant may wish to adjust their travel plans. The travel advisory below is designed to offer these guests flexibility in any upcoming trip.
Please consult the World Health Organization’s website to see if your destination is affected. This flexible change and cancellation promise applies only to bookings travelling to the affected countries.
This flexible change and cancellation promise applies only to departures up to and including June 30, 2016, for bookings made on or before January 28, 2016.
Groups of nine or more travellers will have very specific needs. Please contact your travel agent directly or for bookings made through WestJet Groups can call 1-844-213-5230.
For air-only bookings made with WestJet:
WestJet is temporarily waiving the change and cancellation fee for air-only bookings to Zika-affected countries. You may:
- Change your destination – just pay any difference in fare. If your new itinerary costs less, we'll give you a travel bank credit for the difference. Changes must be made more than two hours before departure.
- Cancel your reservation – we'll transfer the full amount paid into a travel bank credit valid for one year. Cancellations must be made more than two hours before departure.
Please call WestJet at 1-888-WESTJET to complete these changes.
Guests who have made air-only package bookings through a travel agent should contact their travel agent directly.
For WestJet Vacations bookings made with WestJet Vacations:
WestJet Vacations is temporarily narrowing the change and cancellation promise for guests traveling to Zika-affected countries. You may:
- Change your destination – guests will pay the difference in package price. If your new package costs less, the difference will be given to you as WestJet dollars (valid for one year). Changes must be made more than seven days before departure; some restrictions apply.
- Cancel your reservation – we'll transfer the value of your Vacations package into WestJet dollars (valid for one year). Cancellations must be made more than seven days before departure; some restrictions apply.
Please call WestJet Vacations at 1-877-737-7001.
Guests who have made WestJet Vacations package bookings through a travel agent should contact their travel agent directly.
Travel advisory instructions for travel agents
If your client needs to change their flight as the result of a WestJet travel advisory:
- Enter "TRVL ADV DDMMMYY"** into the endorsement field if completing an exchange. No waiver code is required.
- The penalties, restrictions and fare difference applicable are determined by the specific travel advisory.
- Unless otherwise specified in the travel advisory, if no penalties or fare difference apply, travel must be completed within seven days of the travel advisory date.
- **DDMMMYY is the travel date your client was impacted on**
- If the ticket remains open for future use and the exchange is completed outside the travel advisory specified date range, regular fees will apply.
General advisory: ID requirements for travel within Canada
You must have valid (not expired) identification to take any flight within Canada. Adhering to the Secure Air Travel Regulations, WestJet will not allow you to fly if you do not have proper, valid ID. In addition, the name on your identification must match the name on your airline reservation or boarding pass. Public Safety Canada has information available on its Documents Needed for Air Travel webpage. For more information on all ID requirements please visit WestJet.
Travelling with portable self-balancing recreational scooters (lithium battery powered) is prohibited
Please be advised that due to safety concerns; hoverboards, powerboards, airwheels and other self-balancing lithium battery powered scooters are forbidden from transport on any WestJet or WestJet Encore flight, in carry-on, checked baggage or cargo. The safety and comfort of our guests is a top priority and this rule will stand until further notice.
Travel Advisory - Honolulu International Airport - WestJet moving to Lobby 6 on November 1, 2015
Please note, WestJet will be moving to Lobby 6 from Lobby 4 at the Honolulu International Airport. This transition should not impact your travel day. Our new location in Lobby 6 is next to Virgin America.
General advisory: Victoria - Baggage area renovation September 21, 2015 to October 2016
Please allow extra time when departing from Victoria International Airport, as its baggage screening system undergoes improvements. A temporary handling facility has been established at the east end of the terminal building where guests can drop off their tagged baggage. We encourage you to arrive with enough time to drop off your bags, as flights will depart at their regularly scheduled times. This renovation takes place through the period of September 21, 2015 to October 2016. The Victoria International Airport has more information available on their website.
Phone scam alert
Telephone scammers are impersonating WestJet in an attempt to steal your personal information. WestJet does not use telemarketers or share guests' personal information. If you receive a call indicating that you've won "WestJet points/miles" or are a "preferred customer" please contact the RCMP Canadian Anti-Fraud Centre at 1-888-495-8501 or visit their website. For more information about possible scams related to WestJet, please visit our email and telephone scams page.
Online survey scam alert
Internet marketers are falsely claiming to represent WestJet Airlines Limited using online pop-up surveys. The scam offers discounts or products in exchange for answering a questionnaire. We are always happy to hear how your experience with us was, but we do not use pop-ups or offer non-WestJet products as an incentive. For more information about possible scams related to WestJet, please visit our email and telephone scams page.