Travel advisories

For information on entrance restrictions and health and security advisories for international destinations, please visit travel.gc.ca.


Travel advisory: Flight 4819 SJD-MZT-YYC - Cabo San Lucas, Mexico

WestJet will be operating a flight from Los Cabos on September 18. This flight will be departing Los Cabos at 14:30 on 18SEP14 to assist in returning any WestJet guests and remaining Canadians who are still in the Los Cabos area.

For any guests who have been evacuated by the Mexican authorities and are in other areas of Mexico, please contact WestJet (011-800-514-7228) so we are able to assist you in getting back to Canada.

All regular scheduled flights travelling to or from Los Cabos between September 17 and September 21 have been cancelled. Alternate flight and travel arrangements can be made without penalty.

WestJet (air only) guests who wish to make alternate flight arrangements up to and including October 31, 2014 may do so without penalty (based on availability) by calling 1-888-937-8538 (1-888-WESTJET).

WestJet Vacations guests who wish to make alternate travel arrangements up to and including October 31, 2014, should be directed to contact WestJet Vacations by calling 1-877-737-7001.


Travel advisory: Tropical storm Polo - Puerto Vallarta, Mexico

A tropical storm warning has been announced for:

- Puerto Vallarta, Mexico

This may cause delays or cancellations.

We advise all guests travelling to or from this city on September 19, 2014 to check the status of their flights prior to leaving for the airport.

Additional updates will be posted as they are available.

WestJet (air only) guests who wish to make alternate flight arrangements may do so without penalty (based on availability) by calling 1-888-937-8538 (1-888-WESTJET).

WestJet Vacations guests who wish to make alternate travel arrangements should be directed to contact WestJet Vacations by calling 1-877-737-7001.


Travel advisory: Hurricane Odile damage

Los Cabos is currently experiencing severe hurricane damage and the airport is closed until further notice.

This may cause the delay or cancellation of WestJet flights to and from this area.

We advise all guests travelling to or from Los Cabos between September 15 between September 30 to check the status of their flights prior to leaving for the airport.

Additional updates will be posted as they are available.

WestJet (air only) guests who wish to make alternate flight arrangements may do so without penalty (based on availability) by calling 1-888-937-8538 (1-888-WESTJET).

WestJet Vacations guests who wish to make alternate travel arrangements should be directed to contact WestJet Vacations by calling 1-877-737-7001.


Travel advisory: LaGuardia Terminal Change

Effective September 21, 2014 WestJet will be operations at LaGuardia Airport in New York will change from Terminal C to Terminal D.


Travel advisory: Calgary International Airport Renumbers Facilities

This advisory can be found on the Calgary International Airport website by clicking the following link: www.yyc.com


Phone scam alert

Telephone scammers are impersonating WestJet in an attempt to steal your personal information. WestJet does not use telemarketers or share guests' personal information. If you receive a call indicating that you've won "WestJet points/miles" or are a "preferred customer" please contact the RCMP Canadian Anti-Fraud Centre at 1-888-495-8501, info@antifraudcentre.ca, or visit their website. For more information about possible scams related to WestJet, please visit our email and telephone scams page.