For information on entrance restrictions and health and security advisories for international destinations, please visit travel.gc.ca.
Travel advisory: Chicago – Air Traffic Control
Chicago, ORD Is currently experiencing Air Traffic Control delays. This may cause the delay or cancellation of WestJet flights to and from Chicago. We advise all guests travelling to or from Chicago between September 26, 2014 between October 13, 2014 to check the status of their flights prior to leaving for the airport.
Additional updates will be posted as they are available.
WestJet.com (air only) guests who wish to make alternate flight arrangements may do so without penalty, based on availability, by calling 1-800-538-5696.
WestJet Vacations guests who wish to make alternate travel arrangements should be directed to contact WestJet Vacations by calling 1-877-737-7001.
Travel advisory: Hurricane Odile damage – Cabo San Lucas, Mexico
Los Cabos has experienced severe hurricane damage and the airport is closed until further notice.
All regular scheduled flights travelling to and from Los Cabos between September 17 and October 25 have been cancelled. Alternate flight and travel arrangements can be made without penalty. After October 26 WestJet will resume limited service based on airport repairs and hurricane recovery efforts in Los Cabos.
For any guests who have been evacuated by the Mexican Authorities and are in other areas of Mexico, please contact WestJet (001-800-514-7228) so we are able to assist you in getting back to Canada.
WestJet.com (air only) guests who wish to make alternate flight arrangements up to and including October 31, may do so without penalty, based on availability, by calling 1-800-538-5696.
WestJet Vacations guests who wish to make alternate travel arrangements up to and including October 31, should be directed to contact WestJet Vacations by calling 1-877-737-7001.
Travel advisory: LaGuardia terminal change
Starting September 21, 2014 WestJet operations at LaGuardia Airport, in New York, will change from Terminal C to Terminal D.
Travel advisory: Calgary International Airport Renumbers Facilities
This advisory can be found on the Calgary International Airport website by clicking the following link: www.yyc.com
Phone scam alert
Telephone scammers are impersonating WestJet in an attempt to steal your personal information. WestJet does not use telemarketers or share guests' personal information. If you receive a call indicating that you've won "WestJet points/miles" or are a "preferred customer" please contact the RCMP Canadian Anti-Fraud Centre at 1-888-495-8501, firstname.lastname@example.org, or visit their website. For more information about possible scams related to WestJet, please visit our email and telephone scams page.
Travel advisory instructions for travel agents
If your client needs to change their flight as the result of a WestJet travel advisory:
- Enter "TRVL ADV DDMMMYY"** into the endorsement field if completing an exchange.
- No penalties or fare difference will apply if the exchange is completed within the travel advisory specified date range.
- **DDMMMYY is the travel date your client was impacted**
- If the ticket remains open for future use and the exchange is completed outside the travel advisory specified date range, regular fees will apply.