• Baggage Information
• Security Screening
• Scheduled Flights
• Special items

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Scheduled Flights

* Please note - Guests traveling to Montego Bay are only permitted one carry on item between June 29, 2009 and September 7, 2009.

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* Baggage over 45 kgs (100lbs) - Please contact ELS Marketing at 1-866-WJCARGO (952-2746) or info@elsmarketing.com to arrange shipping using cargo services

**Checking in oversize items - please arrive at the airport no later than 60 minutes prior to your flight in order to allow enough time for your oversize item to be screened before proceeding through security.

Tips on preparing your checked baggage:

• Please pack fragile items carefully to prevent damage.
• Make sure each piece of baggage is clearly marked with your name, address and phone number (including your work address and phone number is also a good idea). You should put a copy of this information inside your baggage as well. We have nametags available at the airport.
• Keep all loose handles, hooks and straps closed securely if you can, or remove them. These can catch on conveyors and belt loaders and cause damage to your baggage or other guests' baggage.
• Do not lock your baggage.  All bags must be accessible for inspection.
• Never leave your baggage unattended at the airport - it could be subject to tampering and/or theft. Protect your baggage and personal belongings at all times.
• Make a list of items you have packed and their estimated value, and keep your list in a safe place.

Sporting Equipment

• The following items may be accepted by WestJet if the item meets the requirements for air travel: Bikes, bow and quiver, bowling equipment, fishing equipment, game balls, javelins, river kayaks, rodeo equipment, skateboards, scooters, sports racquets, surfboards, waterskis and skis with equipment and surf/windsurfing boards.
• The maximum length accepted is 9.8 feet.
• Sporting equipment is subject to all applicable excess baggage fee (extra piece, overweight or oversize) unless otherwise stated.
• For specific packing instructions, restrictions or other information related to sporting equipment, please contact WestJet at: 1-888-WESTJET (937-8538).

Skis, Snowboards, Fishing rods and Golf clubs.

• One set will be accepted per guest, and the oversized fee will be waived, however the overweight or extra piece fee will be charged if applicable.
• A set is considered to be:
  • Skis, boots and poles, or
  • Snowboards and boots, or
  • Water skis (up to two) or
  • One fishing rod and a tackle box or
  • One golf bag, holding clubs, shoes and balls.
• Fishing rods must be encased in a hard shell cylinder fishing rod container.
• Golf bags
  • Must be sturdy enough to provide adequate protection to the contents.
  • Must have an attached hood to protect club heads.
  • Golf clubs, balls and shoes are to be packed in a suitable golf bag.
  • Please note: Golf clubs packed in golf bags not offering sufficient protection to the contents and golf bags which don't have an attached hood will require a Limited Liability Release Form to be completed and signed by the guest.
  • Golf bags with built in tripods will require the legs to be taped or secured to the bag and a Limited Liability Release Form to be completed and signed by the guest.

Football and hockey equipment

• The oversized fee will be waived, and if the football or hockey bag's primary use is to transport equipment then the overweight fee will also be waived (up to 100 lbs). The excess piece fee will be charged if applicable.
• One helmet, a football/puck, a set of pads, and a pair of cleats or skates are included as part of one accepted set.
• Any loose sticks not packed inside a hockey bag should be taped together and tagged with a separate baggage tag. A Limited Liability Release Form must be completed for the loose sticks.

Bicycles

• Each guest is permitted to bring one bicycle, but all applicable excess fee will be charged per bike per direction (extra piece, overweight or oversize).
• The guest must provide a box or bike bag, and pack the bicycle by turning the handle bars, partially deflating the tires and removing the pedals.
• Any bicycle containing hydraulic fluid or mineral must be packed to prevent leakage.

Skateboards and scooters

• Skateboards and fold-up scooters (non-motorized) are accepted, but they must be packed to prevent any damage.

Scuba Gear

• Restricted conditions apply.
• One set of scuba gear is accepted but all applicable excess fees will be charged per set per direction (extra piece, overweight or oversize).
• Cylinders containing compressed air or a special gas mixture are prohibited.
• WestJet only accepts empty/emptied cylinders (pressure gauge must read zero).
• Tank valve must be open.
• Diving lamps must be disconnected, with the terminals taped over to prevent accidental functioning during transport.

Sports racquets

• Sports racquets are permitted in carry on baggage when they are within the sizing restrictions, however they must be properly packaged to prevent damage.

Surfboards & Windsurfer boards

• Will be accepted in checked baggage when under 3 metres long (9.8 feet).
• All boards must have the skeg / fin must removed, be padded and packed properly to prevent damage to the board, sail and other baggage.

Firearms

• While WestJet accepts firearms for scheduled flights within Canada, to/from the United States, and to/from international destinations, guests are responsible to ensure that all necessary permissions, documentation and other requirements have been obtained or satisfied prior to traveling.
• WestJet can offer no guidance on the rules around a country's acceptance policy, and accepts no liability in the event a guests' weapon is not allowed entry, or is confiscated upon entry.
• Each firearm item will be considered a piece of a guests checked baggage allowance.
• Guests checking baggage and firearms over the permitted amount will be subject to applicable excess baggage fees.

Acceptance criteria

• Firearms are permitted ONLY in checked baggage, and ONLY if the firearm is:
  • Unloaded (declaration must be signed).
  • Packaged in a locked heavy duty container or hard sided (opaque) gun case.
• WestJet will accept the following types of firearms:
  • shotguns,
  • handguns,
  • paintball guns,
  • bb guns,
  • starter pistols,
  • rifles,
  • air pistols,
  • paintball guns (please note: carbon dioxide cartridges/tanks for paintball guns will only be accepted if empty with the valve secured in the open position. Please see Restricted Items information for more details.)
• Ammunition must be:
  • securely packaged and packed separately from the firearm.
  • carried in sturdy baggage not weighing more than 5kg (11lb) gross weight per person (excluding ammunition with explosive or incendiary projectiles).
  • packaged in the manufacturer's original container or an equivalent sturdy, durable container that provides sufficient cartridge separation.
• Prohibited
  • Tazers and stun guns are not accepted for transport.

Interline transfer of baggage

WestJet does not participate in any interline agreements with other airlines. If you are using WestJet as part of your flight plans and another airline to continue or complete your journey, you will need to collect your baggage and check it in for your connecting flight.

Delayed or Damaged Baggage

WestJet successfully carries baggage for thousands of guests' each and every day and has one of the lowest mishandled baggage ratios when compared to North American carriers. Sometimes though, despite our best efforts, baggage may be delayed or damaged. Please read below for information on the steps we will take with you to make things right.

WestJet's Delayed Baggage Promise:

• Delayed baggage must be reported to a WestJet Customer Service Agent within one hour of arriving for domestic flights, and 24 hrs for international flights.
• Our agent will create a Delayed Baggage Report for you. You'll be asked for contact information, and a description of your baggage and contents to assist in the search.
• Most delayed baggage arrives within 24 hours but if you have reached your destination, and your baggage has not been recovered within 24 hours, you will be authorized to spend up to $25 a day for 3 days to help cover the cost of incidental expenses while we continue to search.
• During the first 3 days, our Airport agents will search for your baggage, and after the 3rd day, the search will be taken over by our Central Baggage Services Team Team.
• A member of the Central Baggage Services Team will contact you to collect more detailed information to assist them with an intensive secondary search.
• In rare cases where the bag is not recovered within 30 days, the Central Baggage Service Team will settle your claim up to WestJet's maximum liability of $250, excluding interim expenses of up to $75 (for flights within Canada) and up to 1,000 Special Drawing Rights, including incidental expenses, for international flights.
• If the value of your bag contents exceeds WestJet's liability, you may wish to consider purchasing baggage insurance through your own insurance company, prior to travel.

WestJet's Damaged Baggage Promise

WestJet does everything possible to ensure careful baggage handling, but occasionally baggage or contents can be damaged during the sorting and loading processes.

• Damage to baggage or contents must be reported to a WestJet Customer Service Agent within 24 hours of your arrival for domestic flights or 7 days for international flights.
• Our agent will ask you to fill out some documentation and report the problem immediately.
• When damage is reported and deemed the result of negligence or accident on part of WestJet or its representatives, you'll be offered either immediate settlement with a Future Travel Credit equal to the cost of repair, or we'll arrange to have your baggage repaired at our cost.
• Guests reporting damage at a Charter destination will have a damage report taken and asked to check with a Customer Service Agent when they return to Canada.
• Please ensure items are securely packed to avoid damage, breakage or spillage.

Please note: For domestic travel, WestJet's maximum liability for lost or damaged baggage and lost contents as a result of damage is $250.00 per person, per incident. For international travel, WestJet's liability will be limited by either the Montréal or the Warsaw Convention, as applicable. In most cases, the limitation amount will be 1,000 Special Drawing Rights. WestJet assumes no liability for (but not limited to) fragile, valuable, or perishable articles including money, jewellery, cameras, video and electronic equipment, silverware, negotiable instruments, business documents, samples, antiques, paintings, furs, manuscripts, or similar items. WestJet does not compensate for zippers, scruffs, scratches, nicks, dents, missing straps, feet, clips and wheels, exterior tube handles or similar damage attributable to normal wear and tear.

Lost and Found Items:

• Although WestJet is not responsible for lost or misplaced items, we'll do our best to assist. Here is what you can expect from us:
  • If we locate your item, we will keep it the WestJet Baggage Services Office at the airport where it was found for 7 days.
  • If you are trying to locate a lost item, call WestJet at 1-888-WESTJET (937-8538) to speak to an agent who will try to assist you in locating your item by searching our found items database. Please have your confirmation number handy so that we can better determine where you may have left the item.
  • If your lost item has been found, you will be instructed to call WestJet at the local airport to arrange to pick it up or have a courier pick it up at your expense.

Any items that are unclaimed after seven days are disposed of by the local airport.

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