Web Check-in FAQs
Can I use a dial-up Internet connection to access WestJet's Web check-in program?
Yes, guests with a dial-up Internet connection may attempt to use Web check-in. Unfortunately, this on-line service may not work or be extremely slow. We apologize for any inconvenience. You may also try mobile.westjet.com (our Mobile check in application) to select your seat and check in, as it requires less download time.
Can I use Web check in if I am traveling with baggage?
Yes. Simply choose the number of bags you wish to check in and complete the Web check-in process. Please arrive no later than 60 minutes* prior to your domestic flight and 90 minutes prior to your transborder or international flight and proceed to the WestJet Self-serve check-in Baggage drop. There you will be able to check your bags with one of WestJet´s friendly Customer Service Agents
*Baggage check is allowed a maximum of 3 hours prior to your scheduled flight departure.Can I check baggage if I have already completed Web check in?
Yes. Please proceed to the WestJet Self-serve check-in Baggage drop with your boarding pass and inform the WestJet Customer Service Agent that you have bags to check.
When can I use Web check in?
WestJet guests may check in for their flight using Web check in between 1 and 24 hours prior to the scheduled departure time.
What happens when I use Web check in and cannot make my flight?
You must contact WestJet at 1-888-WESTJET (937-8538) 2 hours prior to the flight departure. Applicable fees may apply.
Can I use Web check in if I have a Macintosh computer?
Yes, Web check in is compatible with Macintosh browsers - Safari and Mac IE.
What should I do if I am unable to print my boarding pass?
If you cannot successfully print your boarding pass, still complete the check-in process and visit one of WestJet's Self-serve check-in kiosks* or see a WestJet Customer Service Agent for assistance upon arrival at the airport.
*WestJet Self-serve check-in kiosks are available in Abbotsford, Calgary, Edmonton, Fort McMurray, Halifax, Hamilton, Kelowna, Las Vegas, Montego Bay, Montréal, Ottawa, Orlando, Quebec City, Regina, Saskatoon, Thunder Bay, Toronto, St. John's, Vancouver, Victoria and Winnipeg.
What should I do if I lose my boarding pass?
If you lose your boarding pass you may print a duplicate boarding pass by; re-entering Web check in, visiting one of WestJet's Self-serve check-in kiosks*, or seeing a WestJet Customer Service Agent for assistance upon arrival at the airport.
*WestJet Self-serve check-in kiosks are available in Abbotsford, Calgary, Edmonton, Fort McMurray, Halifax, Hamilton, Kelowna, Las Vegas, Montego Bay, Montréal, Ottawa, Orlando, Quebec City, Regina, Saskatoon, Thunder Bay, Toronto, St. John's, Vancouver, Victoria and Winnipeg.
What documents do I require at the airport?
Please ensure you have your Web check in boarding pass and photo identification with you at the airport. Click here for identification requirements.
Do all members on my reservation have to check in together using Web check in?
No. Each guest can check in separately when and where they wish.
Can I make any changes to my reservation while using Web check in?
No, Web check in is for checking in for your flight only.
What paper should I use to print the boarding pass?
The boarding pass is intended to fit on one sheet of 8.5" x 11".
Can I check in for my same day return flight using Web check in?
You may check in for your flights within 24 hours using Web check in.
Can I change my seat after I have checked in using Web check in?
No, please see a WestJet Customer Service Agent at the airport to change your seat assignment after you have checked in.
Can I make any special requests for my flight using Web check in?
No. All special requests, such as wheelchair assistance can be made by contacting WestJet at 1-888-WESTJET (937-8538) or by seeing a WestJet Customer Service Agent at the airport.
Once I have checked in using Web check in, how can I find out if my flight is on time?
To inquire about the on time status of your flight, please visit our Flight Status Tool found at westjet.com.
Can I call someone to check me in if I am not able to do so online?
No, check-in is only available online or at the airport.
Can I use Web check in if I use accents in the spelling of my name?
At this time, Web check in cannot decipher accents used in the name field. Please call our Sales Super Centre at 1-888-WESTJET (937-8538) and we will remove these characters from the spelling in your name to enable this check-in process. We hope to have this problem rectified soon and apologize for any inconvenience this may cause you.
Please ensure that you do not use accents when entering your name to check in.