Other Special Needs
- More assistance: Please let us know if WestJet can assist in any way to make your experience as comfortable as possible, such as requiring pre-boarding and deplaning assistance (e.g. first-time flyers or people unfamiliar with air travel).
- Pregnant guests: A woman in any stage of pregnancy is welcome to fly. Women past 32 weeks must consult a physician and obtain a written confirmation stating they are acceptable for travel and to mitigate the chance that the seatbelt will compromise the pregnancy.
- Guests bringing medications onboard: Guests should take any prescribed medication onboard with them. WestJetters are not permitted to administer or give out any type of medication. Guests who may require medication during flight and are unable to administer it themselves will be required to travel with an attendant.
- Syringes: Guests who require syringes for medical circumstances and will be transporting these items in their carry-on baggage are recommended to also bring the medication which needs to be administered by a syringe. The medication needs to be in a container with the name of the medication and the name of either the pharmacy which dispensed the medication, or the manufacturer of the medication.
- Service animals will be carried in the cabin of the aircraft, free of charge, when on duty. The animal will be required to travel at the guest's feet. Guest's travelling with service animals should carry service animal support documentation for presentation to any enquiring authority at any point of their trip. Guests travelling to Hawaii are encouraged to contact http://hawaii.gov/hdoa for entrance and quarantine requirements.
Guests with any service requests not previously mentioned: Please contact our Call Centre toll-free at: 1-888-WESTJET (937-8538) for assistance and additional information on the range of services provided to our guests with varying abilities.