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    It was OK, but I will try elsewhere in future.

    Not recommended

    Reviewed by Barbara on May 14, 2014

    Date of stay: February 2014

    Trip type: Friends

    I have been to Cuba many times and always enjoy the people, the weather, the peacefulness. Of the various resorts I have been to, this one was in the middle. Things are, unfortunately, changing in Cuba. On various past trips ...

    I have been to Cuba many times and always enjoy the people, the weather, the peacefulness. Of the various resorts I have been to, this one was in the middle. Things are, unfortunately, changing in Cuba. On various past trips to Cayo Coco I have gone on local birdwatching trips for a very reasonable price. No such trip was listed in the excursions this time and my inquiry at the so-called "customer service" met with a blank look. The excursions that were listed were much more expensive than in the past. A massage was offered for a price I did not find reasonable.. WARNING: Watch your money. The first time I exchanged money at the hotel desk the woman shortchanged me. When I asked about the amount, it was corrected quickly. I suggest you specify you want a receipt at the beginning, might avoid this problem. I bought a carton of local cigarettes, handed the woman a 20 peso note, she gave me 2 pesos change. Again, I questioned this and she quickly corrected the change to 5 pesos. Too bad....

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    My family is already planning on returning for next March Break!

    Would recommend

    Reviewed by Elva on Mar 09, 2014

    Date of stay: March 2014

    Trip type: Family

    Thank you Iberostar Mohjito for giving our girls, aged 7 and 4 such a perfect vacation! 8th time for myself in Cuba and my husband and I thought we would need to bring the hot sauce with us based ...

    Thank you Iberostar Mohjito for giving our girls, aged 7 and 4 such a perfect vacation! 8th time for myself in Cuba and my husband and I thought we would need to bring the hot sauce with us based on previous exprerience, however not needed for this resort! The staff were so friendly at the buffet (special thanks to Juan Carlos) and reception and the nightly entertainment dazzled our girls. It was very nice how they involved the girls and other kids stayng at the resort. we just went as we knew the beach was excellent based on staying at other resorts in Cayo coco and Cayo Guillermo however the food at this resort exceeded our expectations. Although we brought soy milk packs for the kids (and nutella for toast) as they can be fussy with different tastes there were lots of choices for them. Although the ambiance was great at the Italian restaurant (and service) we actually preferred the guy making the fresh pasta at the buffet restaurant! Definately want to return! We stayed on site at Disney for the past 2 years and my girls had just as much fun playing on the beautiful beach, enjoying the clean pool and again the great nightly enterainment, that before kids, my hubby and I usually passed on. I was dissapointed about the trip cost to Moron and would have went as it would have been a great experience for the girls but thought it was a bit high. Other than that a wonderful experence for all! Thanks again!

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    Our stay was OK and it was an affordable family vacation though we will not be returning to Cuba.

    Not recommended

    Reviewed by Traveller on Sep 07, 2013

    Date of stay: August 2013

    Trip type: Family

    Great Beach. Rooms need to be upgraded. Resort staff were quite friendly. Housekeeping staff especially and did a great job each day cleaning and preparing the room. Food was passable in the Buffet. A la carte restaurant ...

    Great Beach. Rooms need to be upgraded. Resort staff were quite friendly. Housekeeping staff especially and did a great job each day cleaning and preparing the room. Food was passable in the Buffet. A la carte restaurant was pretty good except for the mosquitos (it is located in a saltwater marsh). Table service in the Lobby Bar left a lot to be desired. Cuban guests at the resort were quite rude and often horded food. Not much in activities for our teenage daughter. Nightly shows at the amphitheatre were pretty good.

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    Fantastic

    Would recommend

    Reviewed by Lascelles on Jul 14, 2013

    Date of stay: July 2013

    Trip type: Couple

    Fantastic vacation! Will definitely return next year with family! The food, service and people were awesome! My only gripe was that it took a long time for them to clean our room some days but it really didn't bother ...

    Fantastic vacation! Will definitely return next year with family! The food, service and people were awesome! My only gripe was that it took a long time for them to clean our room some days but it really didn't bother me that much.

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    Overall great place and wonderful service.

    Would recommend

    Reviewed by Cohiba Fan on Jun 25, 2013

    Date of stay: February 2013

    Trip type: Family

    The location, employees, beach, and overall service were excellent. The only draw-back were some rude Quebecers that were loud, obnoxious, and treated the employees poorly. Some of the pool staff were a little too involved with female customers during the ...

    The location, employees, beach, and overall service were excellent. The only draw-back were some rude Quebecers that were loud, obnoxious, and treated the employees poorly. Some of the pool staff were a little too involved with female customers during the day when families like ours were trying to enjoy the pool. Not a thing you want to explain to the kids. This was our second stay here and third time to Cuba. We would stay again but would really like to see the behaviour of both customers and employees monitored better.

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    I absolutely loved my stay! The resort was exceptionally clean and the staff were great!

    Would recommend

    Reviewed by Cathy on Jun 13, 2013

    Date of stay: June 2013

    Trip type: Single

    I vacationed at the Iberostar Mojito in the first week of June 2013 and I would definitely return in the future. The entire resort was exceptionally clean, including my room, the pools and the beach. The buffet had a wide ...

    I vacationed at the Iberostar Mojito in the first week of June 2013 and I would definitely return in the future. The entire resort was exceptionally clean, including my room, the pools and the beach. The buffet had a wide variety and everything was delicious especially the seafood! The beach is absolutely beautiful, you can walk for miles on silky white sand. I cannot say enough about the staff at the Iberostar Mojito, they were always very attentive and friendly and ensured your needs were met so that you would have the best possible vacation. My one and only complaint would be the mosquitos in the late afternoon and evening, however that is not the fault of the resort, just ensure you bring a good bug repellant. This vacation was one of the best and I would go back!!

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    Great Vacation!

    Would recommend

    Reviewed by Michelle on May 28, 2013

    Date of stay: May 2013

    Trip type: Large group

    Resort and Beach were beautiful! Staff were friendly, rooms were clean and great entertainment for adults and kids. We would definitely go ...

    Resort and Beach were beautiful! Staff were friendly, rooms were clean and great entertainment for adults and kids. We would definitely go back.

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    great vacation...would definitely recommend this resort.

    Would recommend

    Reviewed by lucy on Apr 18, 2013

    Date of stay: April 2013

    Trip type: Couple

    This hotel appeared to be going through some overhaul when we arrived. Over the course of our vacation, the grounds were being worked on, and they installed a washroom closer to the beach. There is too little ...

    This hotel appeared to be going through some overhaul when we arrived. Over the course of our vacation, the grounds were being worked on, and they installed a washroom closer to the beach. There is too little shade at the beach for the size of this resort. You need to get to the beach between 6 and 6:30 am to get shade. The beach is absolutely gorgeous. There is a bar at the beach. No food is offered. The beach is quite a walk from the resort. With the washroom being opened up nearby, the walk became less of an issue. The choices of food at this resort was not as plentiful as you would see in the Dominican or Mexico but what was offered was delicious and we had no complaints about the quality at all. The nightly entertainment was the best that we have seen during our various resort vacations. Lastly the staff at this resort were courteous and friendly. We would definitely recommend this resort.

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    totally destressed this is the resort to go too

    Would recommend

    Reviewed by Bal on Apr 15, 2013

    Date of stay: April 2013

    Trip type: Friends

    had a wonderful relaxing time the ocean water was warm and crystal clear beach was clean no litter any where the staff at the hotel are amazing and very helpful when ever you needed anything. the food was very good had some ...

    had a wonderful relaxing time the ocean water was warm and crystal clear beach was clean no litter any where the staff at the hotel are amazing and very helpful when ever you needed anything. the food was very good had some flavor to it not as bland as people talk about food in Cuban resorts. bedrooms very clean and bright excellent maid service. nightly entertainment was very good always different shows happening night club is very big but hardly any body went to it. overall i had a very nice relaxing experience and would recommend this resort cant wait to back soon

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    Better then expected (including the food).

    Would recommend

    Reviewed by Darvill on Apr 01, 2013

    Date of stay: April 2013

    Trip type: Couple

    My husband and I loved this hotel. It was exactly what we were looking for. We came from Vancouver, so it was more expensive then if you came from another city that flies their direct. We had lowered our expectations ...

    My husband and I loved this hotel. It was exactly what we were looking for. We came from Vancouver, so it was more expensive then if you came from another city that flies their direct. We had lowered our expectations after reading about Cuba, but we still wanted to go and we were very happy when it was better then what we expected. We changed our room to 2125. It was the top floor, bright corner unit, view of the trees and slight view of the ocean, close to the adult pool, so it was quiet and had a separate walk way to the beach away from the main area. The food was way better then expected. NO, you are not going to find the same quality as back home as Vancouver has some of the best food in the world, but it was good. There is a pasta bar, a salad and fruit bar, the usual buffet section of foods in steamer trays, something different every night at the carving table and a fresh grill (which we preferred). At the fresh grill they had different fish and meats that you could have grilled in front of you. I wouldn't suggest the beef as it is tough, but the pork chops are great. Every 2 weeks they have 1 lobster night and that was definately the highlight. The entertainment was amazing and we made sure not to miss it. Still not sure how those dancers can move the way they do. I think they are double jointed. The beach is stunning. Water that is the same as a pool.If you venture outside the hotel to the real Cuba you will see the people have VERY LITTLE, so you are living in a bubble at the resort and should be thankful for the amount that is offered. Tip for what to bring. In our Country we give away without a thought what someone in Cuba may treasure for a lifetime. The people in the resorts have the most money, but still they can't buy some things because they just don't exist there or they are extremely hard to find. If you have some room to back tools you would be very popular. We had packed used clothes and toiletries and gave them away on our day trip to Trinidad.

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    The great staff and the beach made our week in Cuba a wonderful holiday!!

    Would recommend

    Reviewed by KW on Mar 14, 2013

    Date of stay: March 2013

    Trip type: Couple

    We just returned from a very enjoyable week in Cuba. The beach in front of this hotel is the best in the area. It is cleaned and there are always lounging chairs and shade available. A beach ...

    We just returned from a very enjoyable week in Cuba. The beach in front of this hotel is the best in the area. It is cleaned and there are always lounging chairs and shade available. A beach bar and activities complete the picture perfect water. The rooms are simple but clean and they have an in-room safe and lots of hot running water. Now the staff... they are unbelievable. They are friendly, efficient and treat you like a real guest. A peso tip is always appreciated but never expected. We never had a problem getting a seat in any of the bars or restaurants and the line in the buffet was never too long. The evening shows were great. There was lots of choices of drink and the bartenders were not shy with the servings. The food was good and there was always lots to choose from. My husbands favourite meal was the red snapper served in the Italian a la carte restaurant which is one of three on the premises. I enjoyed the fact that there was always lots of vegetables and fruit and the fresh cheeses were amazing. There is not much to see in the area but if you are wanting a week of sun and the beach, this would be a good choice.

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    A beautiful pool, with lots of water

    Would recommend

    Reviewed by James on Mar 14, 2013

    Date of stay: March 2013

    Trip type: Friends

    The weather, beach, the people were great; the complaint we have is flushing the toliet with a bucket, however I guess it made the vacation one to remember. We were happy the pool was ...

    The weather, beach, the people were great; the complaint we have is flushing the toliet with a bucket, however I guess it made the vacation one to remember. We were happy the pool was close.

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    Great resort with friendly staff-beach is absolutely fantastic-we will return!!!!

    Would recommend

    Reviewed by Chadwick on Feb 23, 2013

    Date of stay: February 2013

    Trip type: Couple

    Arrived in Cayo Coco at the Mojito on 13FEB13. Upon landing, friendly Westjet reps met with us and assisted loading luggage and personally insured that we were on the right bus to our resort!! Upon arrival at the resort ...

    Arrived in Cayo Coco at the Mojito on 13FEB13. Upon landing, friendly Westjet reps met with us and assisted loading luggage and personally insured that we were on the right bus to our resort!! Upon arrival at the resort we were greeted with welcome cocktails and shown to our room. Resort is large, very clean and has extremely friendly staff! Beach is fabulous white sand lined with a fish filled coral reef several hundred meters off shore. Food at all the restaurants was great-and the buffet was surprisingly good as well (lots of fresh salad stuff for healthier eating!!) Alcoholic beverages are served STRONG-so you may have to request a little extra mix/juice!! Shows put on by the resort were well done and were put on at the outdoor theatre as long as the weather was good Great resort!!

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    wonderful, fantastic beach, great people. Very relaxing. Looking forward to returning.

    Would recommend

    Reviewed by Koester on Feb 18, 2013

    Date of stay: February 2013

    Trip type: Couple

    We will definatly return to this resort when we choose Cayo Coco. We loved the beautiful beach and the friendly staff. The food was delicious. At first impressions we felt the resort was a three, that was only because our ...

    We will definatly return to this resort when we choose Cayo Coco. We loved the beautiful beach and the friendly staff. The food was delicious. At first impressions we felt the resort was a three, that was only because our rooms appeared to be a little I need of an upgrade. It is a little bit of a walk to the beach, but it is the most beautiful beach we have ever been on. Great service, clean rooms, very good bar service, ample space at the pool, good evening shows, wonderful staff. There is an awesome lobster restaurant with a fantastic atmosphere just a few kilometres from the resort. It's called Playa Prohibida. very resonable for two people including beer Highly suggest checking it out.. This is our first holiday with West Jet Vacations and it will not be our last. From leaving Calgary till returning, every west jet employee was helpful, humorous, personal, efficient, and most of all seemed very happy to make our experience flying with them a great one. Thank you Westjet !!!!!

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    "We enjoyed our vacation! Dedicated staff is what makes this resort so very special"

    Would recommend

    Reviewed by S, I/S on Feb 17, 2013

    Date of stay: February 2013

    Trip type: Couple

    Enjoyed the very short bus drive from the airport to the resort. On arrival, the Iberostar Mojito reception staff handled everything quickly and efficiently. Our room, closets, mirror dresser and bathroom were good size and clean. Bedspreads and curtains need replacing, they are ...

    Enjoyed the very short bus drive from the airport to the resort. On arrival, the Iberostar Mojito reception staff handled everything quickly and efficiently. Our room, closets, mirror dresser and bathroom were good size and clean. Bedspreads and curtains need replacing, they are worn out. Had wonderful sunny weather the whole 11 days, however wind made it impossible to swim in the ocean...red flag for 7 days during our stay. Once wind subsided, we enjoyed swimming in the ocean, it was so warm and wavy. Beach is very beautiful...resort staff cleaned it up once wind subsided. Water is so many shades of green and blue, sky clear blue with occasional white fluffy clouds...a pleasure to walk and enjoy. All pools were very clean, water very cold on most days. Towel service very good, no delays when exchanging on daily basis. Food very good at the Sirena pool bar and the buffet....we always ate freshly grilled fish and meat. Good selection of yummy salads, vegetables, side dishes, fresh fruit, deserts. Bread is the best!!! All kinds, all so very good. Bacon is very good too. We also enjoyed many international drinks! Bar staff were accommodating to mix requested drinks. Cappuccino was great too!! We didn't go to any ala-cart dinners by choice All staff very much enjoy and appreciate receiving tips and presents. We went to yoga and aqua fit...both were fun. They also have many games and dancing troughout the day on the beach and by the pool. Cayo Coco was our 3rd Cuban destination (Varadero, Santa Maria). We love Cuban people, they are so warm and loving and happy...it is a pleasure to be with them for a while. We go to a different location each winter, this is the only reason we will most likely not go back. S, I / S Lethbridge, Alberta, Canada

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    Fabulous

    Would recommend

    Reviewed by Garry & Frances Ezinga on Oct 11, 2012

    Date of stay: January 2012

    Trip type: Couple

    Best vacation ever. Was there for 2 weeks in January with my wife. Loved it so much that I went back in April with my grandaughters age 12 & 13. Staff were wonderful. Have already booked another return trip ...

    Best vacation ever. Was there for 2 weeks in January with my wife. Loved it so much that I went back in April with my grandaughters age 12 & 13. Staff were wonderful. Have already booked another return trip for January 2013.

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    Fantastic vacation

    Would recommend

    Reviewed by Carlos Y Rosie on Feb 25, 2012

    Date of stay: February 2012

    Trip type: Couple

    The best place that I have been,the staff,food,rooms and the entertainment number one.I will come back again,again. Five star hotel and the people 7 ...

    The best place that I have been,the staff,food,rooms and the entertainment number one.I will come back again,again. Five star hotel and the people 7 start.

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    Almost Perfect! Staff is what make this resort so good

    Would recommend

    Reviewed by michelle on Feb 03, 2012

    Date of stay: February 2012

    Trip type: Couple

    We stayed Jan 25- Feb 1,2012. This hotel is in the process of new management with Iberostar. The Emperador side is closed under renovations, they plan on being open sometime between May and August. We can certainly understand why there ...

    We stayed Jan 25- Feb 1,2012. This hotel is in the process of new management with Iberostar. The Emperador side is closed under renovations, they plan on being open sometime between May and August. We can certainly understand why there are so many repeat guests as we are planning on returning in April this year. Check In/ Reception Very smooth. Staff very friendly and helpful. We stayed in building 17 and my husbands parents in block 22. There is a money exchange here, but the exchange rate at the airport is much better. You have to buy an internet card which is $6 CUC for 1 hour. There was only 1 working computer and extremely slow. No Wifi. Rooms Our room was kept spotless by Yaquelin. We were on the 3rd floor and had an oceanview. The rooms on the upper floors do not have balconies, but the windows open wide. There is 2 double beds pushed together. Safe is included with the room so no need to purchase the safety deposit box. The villas section 22 and 23 have balconies. Restaurants There is 1 buffet and 3 a la cartes at the present time. There is only 1 specialty restaurant open per day at the moment while things are slow. The food was quite decent for Cuba. I have celiac and always found something. The specialty restaurants always had a choice as well and were very accommodating. The Cuban was our favorite. I also had the lobster dinner which was very good, and nothing like our Atlantic PEI lobster at the Seafood restaurant. The service was top notch. All nonsmoking Beach Beautiful, only a 3-5 minute walk from main resort. lots of loungers. there are sand fleas so bring some repellent. Had an amazing time, if we were to change just 1 thing would be to have no smoking in the disco bar if you are allergic or sensitive stay away. The staff are awesome and are the real jewel of this hotel.

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    A five star experience.

    Would recommend

    Reviewed by Kaye and Rick Easton on Jan 09, 2012

    Date of stay: December 2011

    Trip type: Couple

    This was our first visit to this resort and we can not wait to go back. The resort was fantastic, the staff was so accommodating. It was very clean, very friendly. The staff bent over backwards to help in any ...

    This was our first visit to this resort and we can not wait to go back. The resort was fantastic, the staff was so accommodating. It was very clean, very friendly. The staff bent over backwards to help in any way they could. I can not say enough good things about the resort except do yourself a favor and try this place for yourself. The beaches, the rooms,the food, everything was 5 star all the way.

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      TripAdvisor

      What to expect (based on 3006 reviews):

      • Cleanliness
      • Location
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      • Value

        5 most recent TripAdvisor reviews:

        2nd great stay

        Reviewed by innsbruck76(Port Colborne, Canada) on Jun 27, 2015

        I think it says a lot about a resort when everyone you talk to while you are there are repeat visitors. This has been our experience at Iberostar Mojito. It was our 2nd stay but met wonderful new...

        I think it says a lot about a resort when everyone you talk to while you are there are repeat visitors. This has been our experience at Iberostar Mojito. It was our 2nd stay but met wonderful new friends who have made it there go to resort up to 37 times. Both of our trips have been in June when the resort occupancy is very low. This has both a positive and negative impact. It means reduced facilities; only 1 specialty restaurant open although it does rotate it's menu over 3 nights. Tahiti, the great band in the Cigar Lounge, only performed a couple times because there was no one there to perform to. It means reduced staffing; for us the only negative in that is that some of our favourite staff members from the previous visit were on hiatus while we were there this time. And there was a somewhat limited menu in La Sirena and only about half the Buffet was open (however they still provided all the stations; grill, pasta, paella and carving; just in a smaller space). We don't necessarily see those things as negatives however some might. The positives are remarkable. I emailed ahead and requested a specific building and got what I believe is the best room in that exact building. Check in was a breeze. Most complain about the availability of shaded loungers; we had our choice at any pool and the beach. At times the lower main pool was our private oasis. The service was impeccable and the attention we received from the already amazing staff was above and beyond. Which brings me to what you read in almost every review for Mojito; the staff are the best I have ever met. Adrian is beyond brilliant. We love that man. Along with him on the Animation team are Liz, Jamila, Lei, Roberto, Rodolfo. And Cesar, Emma, Lexander, Freddy, Noel, Yokiday, Cowboy and our room service provider Jacqueline. So many more that I can't remember all the names but these are our friends and they remember you when you return. We were welcomed by name, smiles and hugs even though it was 2 years since we made our first trip. In all truth the rooms could use some updating but if you like to be outside you're not in the room very much anyway and the main things, imacculately cleaned, great AC, lots of hot water and good water pressure, a limitedly stocked mini bar (new since we were there 2 years ago), some toiletries, a working safe and towel animals on the bed every night; are all there. The grounds are groomed and maintained spectacularly. The pools sparkle. The beach is gorgeous and the attendant will get you loungers, there is the beach grill and bar, and there are new washrooms near the beach. The food, although repetitious, has good things every night; pasta station, grilling station for chicken, fish, beef or pork, paella, a carving station plus soup kettle every lunch and dinner plus omelettes and eggs any way and pancakes and french toast in the morning. Yum. There are mosquitos, mainly at dawn and dusk. Cayo Coco is really just a sand bar with lagoons and swamps and the mosquitos are everywhere not just at Mojito; so be warned and bring spray with deet and you will be fine So go and have a great time. The price is fantastic and it is worth every penny. We plan on returning in Sept; still low season so we will have the place to ourselves again and I love it. I have been to 5 star resorts in Cabo and the Mayan Riviera and have slipped on marble floors and had AC go out and had water all over the bathroom floor from walk in showers and for that I paid a lot of money. Mojito may be only 3 - 31/2 stars but I have made dear and lasting friends and have had the time of my life. I love the staff and I love the resort. Ignore the negative reviews; some people cannot be pleased at any price; and give it a try. Be friendly and outgoing and the staff will react in kind.

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        Repeat visitors

        Reviewed by Darryl D() on Jun 18, 2015

        This was our 3rd visit to the resort. The staff are very good to the people. Treat us like family. Yokady, Aliety, Guillermo, Adrian, Jamella, Joanne, Joe, Tamera, and their manager Cesar all went...

        This was our 3rd visit to the resort. The staff are very good to the people. Treat us like family. Yokady, Aliety, Guillermo, Adrian, Jamella, Joanne, Joe, Tamera, and their manager Cesar all went out of their way to make us all feel comfortable. The resort is always clean and the food is plentiful with of course some things lots of different choices. The grill cook always makes our breakfast with a smile and he always treats everyone like family. I've seen many repeat visitors and they too love this resort. Everything works in the resort and the entertainment is also fun to watch. They have activities for kids of all ages as well. This year we went to the Cigar Lounge and enjoyed some amazing entertaining from a band called Tahiti. I highly recommend that you watch this band. The lead guitar player is as good as any rock star guitar player. We will return there again and again. Thank you to all the staff for treating us like family. See you in April or May 2016. Hugs n kisses to you all

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            Relaxing in the Sun

            Reviewed by Gina G(BRANTFORD) on Jun 14, 2015

            May 4-11, 2015....Resort is compact with short walks to the beach, cigar lounge, and to the lounge for cocktails....We stayed in building 18, perfect building and close to everything....food was very...

            May 4-11, 2015....Resort is compact with short walks to the beach, cigar lounge, and to the lounge for cocktails....We stayed in building 18, perfect building and close to everything....food was very good and yes repetitive...Our room was very big and clean, bigger than the superior rooms...Glass bottom boat is a must, it was awesome swimming at the reef and seeing all the different fish out there....since at the beach there wasn't much coral or fishes to see....beach is very beautiful and very clean....the chair guys were very friendly and never asked for tips like others imply...we only did 1 al la carte...gourmet which we paid the 20 peso for lobster....much better than the Rancho on the beach.....we did the city excursion to Moron, alligator farm, and speed boat ride....fun but not worth the $$....The resort itself is very clean and well managed, staff are very friendly and helpful never had any problem there....very seculed from the real world no locals selling anything except for the small market down the way....the whole cuban feel just wasn't there without the locals being around....nice quiet and relaxing place and I will go back again if I really need a place of serenity

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            Holiday In Hell !

            Reviewed by Peter W() on Jun 14, 2015

            Trip from Hell !! Booked because of rave reviews and Sunwing Brochure. Arrived to find resort practically deserted Requested non-smoking ocean view superior room, None was delivered . Door was warped...

            Trip from Hell !! Booked because of rave reviews and Sunwing Brochure. Arrived to find resort practically deserted Requested non-smoking ocean view superior room, None was delivered . Door was warped couldn't lock it. Felted very insequre. TV wouldn't work properly. I am a senior and 86 years old. walked to beach in the morning ;following bellboy's instructions. Took me nearly 40 minutes to reach beach ! Complained to front desk and asked for a different room. No availability. Why not ? Where is everybody ? Low Season was the answer. Sunwing rep was helpful, but didn't produce any results. Service in dining room was terrible, probably because I was travelling solo. Food was poor. Complained to Sunwing rep again, no results. Day 3 of my one week's vacation, I demanded to be put on next flight home to Toronto. Not Possible as my contract was for one week After much discusion, rep offered me a flight home for Cdn $ 300. Flew home the next morning . Written complaint to Sunwing and travel agent who booked the trip . Sunwing hasn't even had the decency to acknowledge my complaint to date Will never fly Sunwing nor use the travel agency again !. Request for compensation has been ignorged by Sunwing. Travel agent says, "Don't hold your breath !!"

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            Best Vacation Ever!

            Reviewed by TouristLady(Niagara Region) on Jun 13, 2015

            The hotel is rated 3.5 stars but should really be rated 4 stars. It should be noted I went in low season so there were 120 people in a hotel that normally serves 700. This helped make the vacation...

            The hotel is rated 3.5 stars but should really be rated 4 stars. It should be noted I went in low season so there were 120 people in a hotel that normally serves 700. This helped make the vacation so much better as there weren't crowds, the service was excellent, and we got to talk to and make friends with the other guests. The food was very good. In the morning they made eggs, french toast, and pancakes to order. I will say that I am glad I brought my own tea bags as I don't care for the tea they serve there. The evenings had great food in the a la cartes. Due to it being low season, we never had to make a la carte reservations, we just showed up at the time we preferred. It did rain a lot but we still had fun meeting people. The animation team even did some games in the lobby bar during the rain. The service was very good. Acxel and Alexander at the pool bar were fantastic. I can't remember his name, but the fellow at the information desk where you'd book an la carte was incredibly helpful and had a great attitude. The rooms were very clean, and even being in a ground floor room, we never saw any bugs. We didn't use the little patio due to the rain, but we would have otherwise. The beach is very nice. There are coral formations which I'm told are great for snorkeling but can also have some jellyfish. I swam and stayed clear of the coral and was fine. Since the 25 CUC exit fee is no longer being collected, we used that money to do the VIP lounge at the airport. We will gladly do that again. You avoid the lineups and relax in comfortable chairs and enjoy food (the ubiquitous ham and cheese sandwiches) and drink. One of the ladies I met has been to that resort 15 times. I know why she keeps going back. I will gladly go back there again.

            Individual ratings:

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