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    Highly recommend the beach and the people but resort is in major disrepair

    Not recommended

    Reviewed by Lana on Feb 19, 2015

    Date of stay: January 2015

    Trip type: Couple

    I wanted to write to you to provide some feedback on this facility which is billed as a 4 star resort through your website. I am not privy to how the star rating system works, however, this resort didn’t seem ...

    I wanted to write to you to provide some feedback on this facility which is billed as a 4 star resort through your website. I am not privy to how the star rating system works, however, this resort didn’t seem to fit the bill. We purchased the VIP package to take advantage of the extra benefits as we feel our vacations are very important and we want to ensure satisfaction. I’m not sure where to start with the description of what we experienced so I will put it in point form. -The room had mold in the bathroom -There was also mold and mildew on the lamp shade -The electrical outlets were coming out of the wall – some had no face plates and my husband had to hold the cord just so for me to use the blow dryer – also a disturbing and potential dangerous hazard -The fridge had rust on the door -Hot water was sporadic in the shower and all over the resort as we learned -The shower didn’t work when we first checked in however after bringing this to their attention, they fixed that issue -The door to the room didn’t seal properly which resulted in insects throughout the night -Rusty balcony railings and light fixtures coming out of the wall on the balcony -Finish was coming off the inside of the bath tub -Pieces of wood was missing from doorframes and door jams would not seal well -The room was noisy and often we were kept awake by the noise of the entertainment and music. The VIP package was supposed to include a quieter room -We found inconsistencies in the amenities that were in our 3 rooms. For example: Our brother and his wife had a room non VIP privileges that seemed to have a bit of a ‘refresh’ with some paint on the furniture. They also had a bath mat and mats beside their beds. We had none of that and called down for the bath mat -Our furniture showed wear with paint peeling off -All linens – including bath towels had rust stains and beach towels were worn with dark stains -Fire extinguishers were not provided for all floors

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    TRYP Cayo Coco, where you want to stay (single, couples, families) for your TRIP.

    Would recommend

    Reviewed by Jenny Pelley on Nov 14, 2013

    Date of stay: April 2013

    Trip type: Family

    Everyone who vacations should see Cayo Coco. The TRYP resort is one of the top 3 on Cayo Coco. I only go to TRYP. I take my (now) teenage son, daughter, their repsective friends, my 85 year ...

    Everyone who vacations should see Cayo Coco. The TRYP resort is one of the top 3 on Cayo Coco. I only go to TRYP. I take my (now) teenage son, daughter, their repsective friends, my 85 year old DAD! The employees of this resort are exceptional people. When I got off the bus at the lobby, I was greeted by my first name by Eduardo! How is that for SERVICE! You can go fishing, snorkeling, diving, kayaking. There's a beach bar and beach restaurant. If you like wine with your meal, you do not have to ask at the main restaurant. The servers are astute and they bring you the wine you prefer (red or white). You can visit the town, Moron, and there are great art works to be had there....wood carvings, paintings, purses...and all the old vechicles to be seen as nowhere else in the world! You must go and see for yourself.

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    An Ocean Park. One wonderful day followed by more wonder, the beach is Amazing!

    Would recommend

    Reviewed by AlbertaBucanero on Sep 15, 2013

    Date of stay: September 2013

    Trip type: Couple

    From the moment we arrived at the TRYP to our departure we received high quality, friendly service from all of the staff members. Buffet and a la carte (International & Oriental) dining was a pure pleasure. With all aspects of ...

    From the moment we arrived at the TRYP to our departure we received high quality, friendly service from all of the staff members. Buffet and a la carte (International & Oriental) dining was a pure pleasure. With all aspects of service provided by staff, the efforts were quick as well accommodating. Service alone rates a five star. The menu’s in both a la carte’s was very close to that in many similar type and style restaurants here in Canada (some of my favorites: Earls, Tony Roma, Joey’s and The Keg). There is great food selection as well as a number of choices that will accommodate many. The meals at this resort were a dining pleasure. Best of all, plentiful, great tasting, the variety and selection was just amazing, no person should ever go hungry or thirsty unless by personal choice! Our room was ideally located for us (1036), a small view of the ocean as well very quiet. While the amenities of the room are showing their age, they were working well. In general the resort has a tired aged appearance. It needs a patch & repair program followed by a detailed painters brush. The beach is one reason for my visit alone. Just amazing!

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    Heaven in Disguise

    Would recommend

    Reviewed by Heaven in Disguise on Sep 09, 2013

    Date of stay: September 2013

    Trip type: Couple

    This was our second visit to the TRYP, some of the buildings have become very tired and could use some repairs and a lick of paint, we return for the stunning beach and the amazing, friendly Staff who are very ...

    This was our second visit to the TRYP, some of the buildings have become very tired and could use some repairs and a lick of paint, we return for the stunning beach and the amazing, friendly Staff who are very service orientated. Upon arrival to our room we really appreciated the bottle of rum and flowers, what a nice touch. Block 10 is close to the quiet pool and hot tub and also has its own mini bar; this is great if you are a pool person and want some peace and quiet. The beach area between the dive center and Iberostar Mojito hotel is quiet; unfortunately we kept getting whiffs of gasoline fumes every time the glass bottom boat and motor boat carrying scuba divers went by. The Pizza joint was shut down due to low season,that area of the beach was quiet and private. The weather was fantastic during our stay, there was the odd rain shower and a wee bit of thunder and lightning, but nothing to deter from beach time. I would recommend bringing a yoga mat for your comfort, because most of the blue fabric beach loungers are gone. The temperature of the turquoise ocean was like warm bath water, sometimes the ocean was smooth like glass or, had gentle waves, I really recommend bringing a floatie or, air mattress; so much fun and really enjoyable. Our room always had a nice smell from our aromatherapy diffuser and oils. My Husband lit mosquito repelling coils outside of our room door and sealed the gap under our door with duct tape so no bugs could get in; worked like a charm. The food was absolutely delicious and can accommodate any palate unless of course you are used to eating at McDonalds or, have Gordon Ramsey as your personal Chef. There is an old goat that provides rides; that poor animal was hauling, over 400 lbs. At the TRYP you can get involved in the many activities or, rest and relax; something for everyone. The Taxi to and from the airport is 15 CUC’s, but some drivers will try to get 20 CUC's, so make sure your price is set.

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    Best vacation EVER! Will go back without hesitation!

    Would recommend

    Reviewed by Sandi on Aug 27, 2013

    Date of stay: August 2013

    Trip type: Friends

    This hotel and staff were absolutely fabulous! We had an incident with our room and the staff dealt with the situation with speed, and they upgraded our room, moved us and were so apologetic! They handled it with ...

    This hotel and staff were absolutely fabulous! We had an incident with our room and the staff dealt with the situation with speed, and they upgraded our room, moved us and were so apologetic! They handled it with class! The beach was incredible, water was clean and warm. Sand was silky between your toes. Oh...just describing this makes me want to go right back again! I would recommend this resort to anyone who is looking for a family, quiet, positively comfortable vacation. Any staff you saw, no matter where on the resort, were smiling, greeted you with "Ola" and waved. What a welcoming environment. I talked to many visitors from all over the world at this resort and asked why they picked this resort, and Cuba in general, over other choices and their response was the complete package, sand, sun, staff and resort. Many come to this resort repeatedly and I can see why. I would go back there in a heartbeat!

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    Great location, Rooms are dated. Not a four star resort. Still a pretty good value.

    Would recommend

    Reviewed by Laurie on Jul 01, 2013

    Date of stay: June 2013

    Trip type: Family

    Used to be a four star resort but the rooms are degrading over the years with little in the way of upgrades or maintenance. Our toilet would not flush the paper away, and the tank took more than five ...

    Used to be a four star resort but the rooms are degrading over the years with little in the way of upgrades or maintenance. Our toilet would not flush the paper away, and the tank took more than five minutes to refill. The air conditioning didn't work for 3 of our 7 nights making for uncomfortable sleeps. Most of the staff was friendly and accommodating. Rooms were very clean and the food was great with lots of variety. The weight room is cramped and the equipment is dated, but most of it is functional. Pools and the beach are fantastic.

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    Beautiful beach, pleasant people, good food, unbearably HARD beds!

    Not recommended

    Reviewed by Smith & McSmith on Apr 14, 2013

    Date of stay: April 2013

    Trip type: Couple

    The location was great. Liked the fact that it was a 15 minute ride from the aeroport. Checkin was quick. Room was ready shortly after we arrived. We ate most of our meals at the buffet. Food ...

    The location was great. Liked the fact that it was a 15 minute ride from the aeroport. Checkin was quick. Room was ready shortly after we arrived. We ate most of our meals at the buffet. Food was good with lots of variety. Crepes with bananas and cinnamon are a great way to start the day! Staff were always friendly and helpful. The pool was very nice, lots of shade or sun if you wanted. The beach is the star of this resort. Miles of beautiful white sand, lots of chairs. Rooms are out of date. They haven't changed since Beds were extremely hard (didn't sleep well all week) and apparently this is a uniform throughout the resort, not just our room. There is a natural lagoon close to the beach that is very malodorous (smells like a garbage dump). It is located beside/under La Barcaza restaurant and was behind our room (817) so it was unbearable for us to sit outside. An occasional waft of noxious odour would reach where we sat near the pool. The obvious solution to this is to aerate the lagoon. If you go off the resort to Pilar Beach, you will pass a lot of areas with lagoons and the smell is the same so the odour on the resort is not garbage but natural decay in the water. Would I go back? In a heartbeat if they replaced the beds.

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    Service was great but resort needs major renovations

    Not recommended

    Reviewed by Rob on Mar 19, 2013

    Date of stay: March 2013

    Trip type: Couple

    This was out 8th trip to Cuba and based on previous visits we would rate this resort as a 3 star at best. We purchased the VIP Package which guaranteed a superior oceanview room, 6 restaurant reservations, a private ...

    This was out 8th trip to Cuba and based on previous visits we would rate this resort as a 3 star at best. We purchased the VIP Package which guaranteed a superior oceanview room, 6 restaurant reservations, a private check in, a bottle of rum and a private lobster dinner. Well, we did get a private check in but then had to wait more than an hour for our room to be ready. When we arrived at the room we found someone fixing the AC as well as some ceiling lights. If this room was a 'superior' room I hate to see a standard room. The floor tiles were covered in paint drippings, the tub was rusty, the chrome on the faucets was worn off, the painted vanity was peeling and the furniture had seen better days. The room had 2 double beds, each with one 50" long pillow. As it is difficult to share a pillow, my wife and I slept in different beds. To top off our start, we found that there was no hot water. When we called customer service we were told that more than half of the resort was out of hot water due to a broken pipe. Well it took more than a day to finally get hot water. The view from the room was great and we did get our bottle of rum as well as reservations to the 6 restaurants. On our second day we had our lobster dinner. It consisted of a very large lobster tail with the meat covered in a very salty brown sauce which looked like a beef gravey. The sauce was so salty as to make the meal almost inedible. Meals at the oriental and Italian restaurant were very good. Breakfasts and lunches in the buffet restaurant were also good. After having seafood at the beach BBQ I did get an upset stomach and had to stay close to a washroom. As for the grounds, they have seen better days except for the flower beds at the front entrance. The pathways are falling aparts with many holes. Ladies, if you come to this resort do not wear high heels. Also be prepared to be going up and down steps everywhere. Main pool is very noisy but there is a quiet pool.

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    Home~Away~From~Home

    Would recommend

    Reviewed by Brooksy on Feb 05, 2013

    Date of stay: February 2013

    Trip type: Single

    The staff is wonderful and the food is delicious. Most of the rooms are older, but very clean. Looking forward to booking my 15th trip to Tryp Cayo Coco. January is always expensive, especially with the single supplement ...

    The staff is wonderful and the food is delicious. Most of the rooms are older, but very clean. Looking forward to booking my 15th trip to Tryp Cayo Coco. January is always expensive, especially with the single supplement fee.

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    Staff is always amazing

    Would recommend

    Reviewed by Brooksy on Feb 04, 2013

    Date of stay: January 2013

    Trip type: Single

    I have been to Tryp many times. I love the hotel, the food and the staff. The one downfall was the ignorance of the new general manager. It's sad that he doesn't care (and makes it known) ...

    I have been to Tryp many times. I love the hotel, the food and the staff. The one downfall was the ignorance of the new general manager. It's sad that he doesn't care (and makes it known) about repeat clients. I go to this hotel approximately 5 weeks throughout the year, this is the first time I didn't get my regular room. He has no personality and should not be in the hospitality business. Please bring back a manager like Vito or Alberto! The beach - crystal clear water, white powder sand The food - tasty and fresh, large assortment The staff - amazing and welcoming It's sad that one man can go in and upset so many people!

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    Will go back!

    Would recommend

    Reviewed by Marjolijn on Jan 30, 2013

    Date of stay: January 2013

    Trip type: Couple

    Had never been to Cuba before and was pleasantly surprised. The manager and staff did their utmost to accommodate guests. The resort is a bit dated and starting to get run-down, but every item or defect we asked about was ...

    Had never been to Cuba before and was pleasantly surprised. The manager and staff did their utmost to accommodate guests. The resort is a bit dated and starting to get run-down, but every item or defect we asked about was fixed within a very reasonable time. No complaints about the food, lots to choose from. Will definitely go back.

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    Enjoyed our stay.

    Not recommended

    Reviewed by Ross on Jan 27, 2013

    Date of stay: January 2013

    Trip type: Couple

    Third vacation at this resort, starting off on the wrong foot, when the hotel said they had no record of wanting rooms close to our travelling companions despite requesting at time of booking and sending a seperate direct email one ...

    Third vacation at this resort, starting off on the wrong foot, when the hotel said they had no record of wanting rooms close to our travelling companions despite requesting at time of booking and sending a seperate direct email one month before travelling. We were assigned to building 4 and our friends to building 12. Had to wait in the lobby till 4:30 pm before our room ready! Variety of food at Main Buffet, not as good as we had remembered. Service at main bar not as good as we remembered. Nightly stage entertainment very basic and repetetive of years gone by and not quite so professional. Our compliments to the biggest percentage of staff whose cheerfull disposition and service made our stay most welcome. Great location! Hotel trying to be something for everyone, students, young couples, young families, mature couples and the mix didn't always work. Would we return ????????????????

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    Cubans are very warm and accomodating people

    Would recommend

    Reviewed by Anna on Jan 21, 2013

    Date of stay: January 2013

    Trip type: Friends

    IT is a wonderful hotel, the beach is fantastic, where you are not bothered by any vendors. I would go back at a later date for the ocean. Only problem is during certain times of the year, there are to many ...

    IT is a wonderful hotel, the beach is fantastic, where you are not bothered by any vendors. I would go back at a later date for the ocean. Only problem is during certain times of the year, there are to many young people who's only purpose is to take advantege of the free booze which has unpleasant consequences for the rest of us.

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    Overall a nice trip & Resort

    Would recommend

    Reviewed by Bill W on Jan 13, 2013

    Date of stay: January 2013

    Trip type: Couple

    Nice resort, very clean & staff will go out of their way to appease you. Beach was a little dirty ( seaweed ) but what to expect for winter. Rooms leave a little to be desired as for amenities, booked ...

    Nice resort, very clean & staff will go out of their way to appease you. Beach was a little dirty ( seaweed ) but what to expect for winter. Rooms leave a little to be desired as for amenities, booked a king size bed got 2 doubles ( slept on the floor due to floor was softer ) Booked a room with AC, no AC ( go figure ) Rooms are nothing like shown in the advertisement ( old ) I would go back, but maybe to a new resort and ensure I get what I paid for.

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    We are in no hurry to return to Cuba. Cayo Coco is Ok but mainland is sketchy. Felt a bit confined to the hotel.

    Not recommended

    Reviewed by Murman on Jan 11, 2013

    Date of stay: January 2013

    Trip type: Family

    The location is fantastic. The staff was good. The hotel facilities, pools,restaurants etc were good.The room while very clean was pretty run down. eg. We didn't have a toilet seat on our room for 2 days of our stay and ...

    The location is fantastic. The staff was good. The hotel facilities, pools,restaurants etc were good.The room while very clean was pretty run down. eg. We didn't have a toilet seat on our room for 2 days of our stay and when they finally got us one it didn't fit properly. Other rooms in the facility looked better. Food was better than expected. Didn't expect to be tipping as much as we did. The pan handlers on the mainland were the most agressive I have experienced in my travels. We finally just stayed in Cayo Coco as it was pretty uncomfortable off the resort.

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    We loved our stay in Cayo CoCo!

    Would recommend

    Reviewed by Cat on Dec 16, 2012

    Date of stay: August 2012

    Trip type: Family

    We took our family to Tryp in Cayo Coco and we had a wonderful time. The people here were all so nice. The food not so great for our standards, but we came to have a vacation and relax and ...

    We took our family to Tryp in Cayo Coco and we had a wonderful time. The people here were all so nice. The food not so great for our standards, but we came to have a vacation and relax and not to overeat, so it was perfect. The bread, cheese and salami and the chicken were delicious. The beaches are the nicest I have ever seen. There is lot to do. We took snorkeling and other trips and had a lot of fun.

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    Love Cayo Coco

    Would recommend

    Reviewed by JoJo on Dec 13, 2012

    Date of stay: December 2012

    Trip type: Single

    I've been 12 times to Tryp Cayo Coco & the service is always top notch. I was disappointed in the condition this time. Public toilets were broken, the steps from the Picua to the beach still weren't repaired, ...

    I've been 12 times to Tryp Cayo Coco & the service is always top notch. I was disappointed in the condition this time. Public toilets were broken, the steps from the Picua to the beach still weren't repaired, just felt a little neglected. The staff was amazing and welcoming as usual. The food was delicious and there is always a large variety to satisfy any taste bud. I'm already looking for my next date, but to be honest may consider Cayo Guillermo.

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    We've been there each of the last three years and love it!

    Would recommend

    Reviewed by Bobbi Cosby on Dec 13, 2012

    Date of stay: November 2012

    Trip type: Couple

    We love Tryp Cayo Coco and have gone each November for the past three years. The staff is wonderful, very friendly and accomodating. The rooms could use some updating but, that said, they are still comfortable and contain ...

    We love Tryp Cayo Coco and have gone each November for the past three years. The staff is wonderful, very friendly and accomodating. The rooms could use some updating but, that said, they are still comfortable and contain everything you really need. The food is very good, especially in the a la carte restaurants and the beach restaurant. The breakfast buffet could use a bit of an upgrade; there was bacon on only two mornings of our seven mornings there. On several mornings they were serving cut up hotdogs in a sauce. All in all, we love the hotel and the energy of the place, and would definitely go again!

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    Really a nice place.

    Would recommend

    Reviewed by Just a getaway for us. on Nov 29, 2012

    Date of stay: November 2012

    Trip type: Couple

    We found the hotel very suitable to our needs. The service was great and the people very friendly.Some parts of the hotel were in need of repair but Hurricane Sandy had done some damage. The food was quite good but some ...

    We found the hotel very suitable to our needs. The service was great and the people very friendly.Some parts of the hotel were in need of repair but Hurricane Sandy had done some damage. The food was quite good but some was over cooked. We would go back again and would recommend it to friends and family.

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    Amazing value, staff are wonderful

    Would recommend

    Reviewed by Eva on Nov 23, 2012

    Date of stay: October 2012

    Trip type: Friends

    The Tryp is amazing value, and the staff are wonderful. The grounds are quite extensive so I'd recommend trying to get a room near the main pool area - otherwise you'll do a lot of walking! When I was there, ...

    The Tryp is amazing value, and the staff are wonderful. The grounds are quite extensive so I'd recommend trying to get a room near the main pool area - otherwise you'll do a lot of walking! When I was there, the beach had been "reduced" a bit by Hurricane Sandy, but it was still beautiful - plus you can walk to either of the Tryp's "sister" hotels and use their facilities too! The food, for Cuba, was AMAZING - go for the fish station in the buffet, where the cook the fresh fish right in front of you. Best of all about the Tryp is the staff - they are truly warm and friendly. I would definitely go back here.

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    Home~Sweet~Home

    Would recommend

    Reviewed by Brooksy99 on Nov 15, 2012

    Date of stay: October 2012

    Trip type: Single

    I've been to Tryp many times. This time, unfortunately after the tropical store "hurricane sandy". The tide was high, so there was no beach. Unfortunately there was damage to stairs, limiting access to the beach. Normally ...

    I've been to Tryp many times. This time, unfortunately after the tropical store "hurricane sandy". The tide was high, so there was no beach. Unfortunately there was damage to stairs, limiting access to the beach. Normally the beach is AMAZING! Service is always great. Food is delicious, full of variety. Hotel room is nice, older. They are renovating alot of guest rooms. With prices the same (or higher) than brand new hotels on the island, Tryp will need to keep renovating guest rooms! Beautiful, safe hotel when travelling with kids or alone. Tryp is my home~away~from~home and I can't wait to return!

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    Good family vacation spot

    Not recommended

    Reviewed by Juliette on Nov 10, 2012

    Date of stay: October 2012

    Trip type: Friends

    Oh Romeo, where are you? Just kidding. I do agree with you about the French Canadians. Seemed to me the Hotel catered more to them, than to anyone else. Kinda frustrating. Overall, had a good time. Most of the staff ...

    Oh Romeo, where are you? Just kidding. I do agree with you about the French Canadians. Seemed to me the Hotel catered more to them, than to anyone else. Kinda frustrating. Overall, had a good time. Most of the staff were friendly, some not so much, but what can you do? The grounds were very nice and also clean. Noticed a lot of gardeners working hard everyday. My departure flight was also cancelled and had to spend the night at the Colonial Blau. Very nice rooms! The staff were more than friendly and the food was on par with the Tryp. Not planning to head back to Cuba anytime soon but when I do I hope the Colonial Blau is still there, that's where I'll stay. Hats off to Ivan with WestJet in Cayo Coco! Great representative!!! He has a hard job. Unfortunately, most of the people who gave him grief from my cancelled flight, where english speaking Canadians.

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    Hope it helps!

    Would recommend

    Reviewed by Romeo on Nov 05, 2012

    Date of stay: October 2012

    Trip type: Single

    This past October was the second time at Tryp for 2 weeks. I was surprised at how much the beach washed away over the years but is still nice. Everything was clean but "dated" and was fine by me...after all ...

    This past October was the second time at Tryp for 2 weeks. I was surprised at how much the beach washed away over the years but is still nice. Everything was clean but "dated" and was fine by me...after all you are on vacation and want to feel away. Most of the staff were great...a few a the front desk could be a little more friendly. I enjoyed the food. The only thing that may stop me from going back is there were a LOT of French Canadians at the hotel and I think there was more French spoken at the resort than English and Spanish...a few of the staff greeted me in French...would much rather Spanish or English (they do know how to speak Spanish or English and it is Cuba). My flight home was canceled...so I was moved over to the hotel next door (Hotel Colonial). There are poor past reviews...but they were probably in the middle of the owner/management change as the new team seems to care about there guest and want your stay to be the best it could be. The resort is much nicer from the outside to the inside. It was very quiet and clean the 2 days I got to stay there. Not many guest (I'm sure once people see the new management it will liven up)and not as lively but perfect to relax...Found a new hotel for me! Felt in Cuba! Very pleased I was able to stay there!...just not long enough! Tryp is a nice hotel too and I recommend only because of some of the staff.

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    Worse Cuban vacation ever

    Not recommended

    Reviewed by SM on Sep 24, 2012

    Date of stay: September 2012

    Trip type: Couple

    One of our worse vacations. We are frequent travellers to Cuba but this was by far our worse vacation. The room was atrocious. Huge cockroaches in the bathroom every night, stained bed covers and bedsheets, the fridge was rusty and ...

    One of our worse vacations. We are frequent travellers to Cuba but this was by far our worse vacation. The room was atrocious. Huge cockroaches in the bathroom every night, stained bed covers and bedsheets, the fridge was rusty and the furniture really worn out. The toilet would not flush on the first try (we had to flush it 3 times) and the towels were always stained. The door would not close properly and creatures would crawl in the room. We had a crab crawling over us in bed and that freaked us out. The food was OK so no complaint there. We could not book the Ala Carte restaurants we wanted because they were either fully booked or not functional. The beach is one of the worse. Very narrow and completely covered by water for half day. The restaurant staff was mostly interested in getting tipped so if you didn't, they would completely ignore you. The cooks and the bar staff were OK. Entertainment team was OK. Many rooms in the resort are closed for renovation so there was a lot of banging noise. Nobody notified us about these issues so our vacation turned out to be not that great. By far the worse Cuban experience. Will never go back. We were a bit upset that the WestJet agents were not able to notify us about the construction that was going on, the outdated rooms and the cockroach infestation which is a real health hazard. We have booked most our prior vacations with Air Canada Vacations and Transat Holidays and they were always telling us what to expect.

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    We love it at the Tryp

    Would recommend

    Reviewed by Pat on Mar 01, 2012

    Date of stay: March 2011

    Trip type: Couple

    We have been at the Tryp two times and are returning again this March, It is a great place to go, the beach is great, hotel is nice and the people are very friendly. Tryp will be our ...

    We have been at the Tryp two times and are returning again this March, It is a great place to go, the beach is great, hotel is nice and the people are very friendly. Tryp will be our vacation destination for years to come.

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    we loved it so much we have been there 5 times and looking forward to number 6.

    Would recommend

    Reviewed by Dimitrios Tsambasis on Feb 19, 2012

    Date of stay: October 2010

    Trip type: Couple

    I have been there five times and will go back again, the staff is fantastic and the service is excellent . The food is very good, they even have putsin for the people that like that. All the staff are ...

    I have been there five times and will go back again, the staff is fantastic and the service is excellent . The food is very good, they even have putsin for the people that like that. All the staff are always smiling and ready to serve you in a kind and curtious way.

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    Bed Bugs

    Not recommended

    Reviewed by MARKin Van on Nov 27, 2011

    Date of stay: November 2011

    Trip type: Couple

    It is sad to go on holiday and to stay in a Hotel only to be eaten by Bed bugs and to have to deal with the stress and worry about them coming home with you. Our lowest ever ...

    It is sad to go on holiday and to stay in a Hotel only to be eaten by Bed bugs and to have to deal with the stress and worry about them coming home with you. Our lowest ever vacation.

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    beautiful hotel, nice people, lots to do, great staff

    Would recommend

    Reviewed by roxy on Nov 22, 2011

    Date of stay: November 2011

    Trip type: Large group

    -travelled nov 9th to 16th -beautiful hotel, ocean view, clean, well looked after -pools were great, clean and sparkling -beach not so good, lots of seaweed but we still used it and had good time -staff were great, nice, and friendly especially Yosie, Julio ...

    -travelled nov 9th to 16th -beautiful hotel, ocean view, clean, well looked after -pools were great, clean and sparkling -beach not so good, lots of seaweed but we still used it and had good time -staff were great, nice, and friendly especially Yosie, Julio and Saul, very nice people -food ok you wouldn't starve- good breakfast smorg., and pool side pizza and hamburgers -everything you needed was nearby: bank, first-aid, internet access, 24 hour bar -lots of daily activities, travelled with 4 children ages from 3 to 8 they were treated great and there was enough things to keep them occupied for the week Koodos to Sol Cayo Coco and its staff

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    we were very disappointed

    Not recommended

    Reviewed by George on Nov 17, 2011

    Date of stay: October 2011

    Trip type: Couple

    I would never go back to the Tryp again.They were always running out of beer and wine or the bar was closed even in the afternoon. Sorry no propane to cook a hamburger or we are out of hamburgers that ...

    I would never go back to the Tryp again.They were always running out of beer and wine or the bar was closed even in the afternoon. Sorry no propane to cook a hamburger or we are out of hamburgers that was the story there. The food at the buffet was the same everyday they never changed it. thumbs down to that place.

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    Trip Cayo Coco

    Would recommend

    Reviewed by Gilbert on Sep 14, 2011

    Date of stay: March 2011

    Trip type: Couple

    Super belle plage aussi un endroit pour se baigner avec les poissons autour de nous belle variété endroit tranquille pour se reposer mais pas de contact avec les habitants de la ...

    Super belle plage aussi un endroit pour se baigner avec les poissons autour de nous belle variété endroit tranquille pour se reposer mais pas de contact avec les habitants de la région

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        ivan

        Would recommend

        Reviewed by justin on Aug 30, 2011

        Date of stay: June 2011

        Trip type: Couple

        we had a great time. Our West Jet representive Ivan, informed us of all the daily activities that we had so much fun on, from katermeran to city tours ...

        we had a great time. Our West Jet representive Ivan, informed us of all the daily activities that we had so much fun on, from katermeran to city tours ect.

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        Family to Cayo Coco.

        Would recommend

        Reviewed by Nicole on Aug 16, 2011

        Date of stay: December 2010

        Trip type: Family

        We took our 5 year old and 22 month old sons to Cuba in Dec with Westjet. Our stroller was gate checked and didn't arrive with us at the destination until a few days later. We paid to ...

        We took our 5 year old and 22 month old sons to Cuba in Dec with Westjet. Our stroller was gate checked and didn't arrive with us at the destination until a few days later. We paid to upgrade to a suite at the hotel, which was well worth the small amount that we paid. The views were awesome, we had a great balcony and a separate room for the kids and a gigantic bathroom with a jacuzzi tub big enough for all 4 of us! The food there was OK, our little guy ended up being sick after a week, some severe gastrointestinal illness that carried on for about a month after our trip. Other than that, the vacation was a dream. The beach is absolutely gorgeous, the staff were very friendly. Any concerns were dealt with courteously and quickly. We had a great time, and once we had all of our stuff packed up and headed down to the beach, my husband and I could truly relax and just watch the kids play in the sand and the shallow water. My one major tip for the way home - pay the $20 and do the VIP lounge at the airport! We had real VIP service and felt like royalty! Thanks to westjet for having the personal tv's so my kids could be entertained on the 2 - leg journey to and from Edmonton AB. We are planning another trip back to Cayo Coco very soon!

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        SECRET PARADISE

        Would recommend

        Reviewed by YASMIN on Aug 09, 2011

        Date of stay: January 2011

        Trip type: Family

        NOT ALL TOURISTY, THE FIRST TRIP EVER FOR MY SON & ...

        NOT ALL TOURISTY, THE FIRST TRIP EVER FOR MY SON & MYSELF!!

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        Amazing place - would go back in a heartbeat!!!

        Would recommend

        Reviewed by Jennifer on Aug 09, 2011

        Date of stay: June 2011

        Trip type: Family

        Wow this resort surpassed all our expectations and we had an amazing time!!! We are a family of 3 ? DH (37), myself (36) and dd (8) travelled to the Tryp Cayo Coco from Saskatoon via Toronto using Westjet Vacations. ...

        Wow this resort surpassed all our expectations and we had an amazing time!!! We are a family of 3 ? DH (37), myself (36) and dd (8) travelled to the Tryp Cayo Coco from Saskatoon via Toronto using Westjet Vacations. The Room We were in Room 534, which was a perfect location on the 2nd floor. The AC worked great, the room was always clean, an abundance of fresh towels. The Pool & Beach Hands down one of the most beautiful beaches we have ever been to. For sure the nicest one we ever experienced in Cuba. Tons of chairs, soft warm sand, gorgeous water. The pool was huge, clean, tons of chairs ? and good lounge chairs. The Food We ate at almost all of the a la cartes. The International (loma azul) was very good. I especially enjoyed the BBQ and the Asian restaurants. The snack bar & pizza hut were our favorite lunch go tos. The pizza was phenomenal and so extra fun eating on our lounge chair on the beach. As well there is a grill next to the Cuban lunch a la carte that grilled fab burgers and hot dogs. Overall thoughts & a few tips The lobby bar is a great evening hang out place and the chairs can fill up but we were always able to eventually get a spot but if it is a high season time you may have greater difficulty. The drink service in the lobby varied. The kids mini disco that was put on each night at 8:30 was a huge hit for our DD.

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        Best Trip Ever

        Would recommend

        Reviewed by  on Aug 04, 2011

        Date of stay: February 2011

        Trip type: Couple

        Hello Boyfried and I went in to Tryp in Cayo CoCo Cuba. Never being away before this weas our first trip togethter. It was so great to do some little day trips, like to Pillar Beach which is a great little ...

        Hello Boyfried and I went in to Tryp in Cayo CoCo Cuba. Never being away before this weas our first trip togethter. It was so great to do some little day trips, like to Pillar Beach which is a great little getaway spot. Would recommend the place to anyone, Thanks

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        great spot

        Would recommend

        Reviewed by Eric on Aug 04, 2011

        Date of stay: April 2010

        Trip type: Family

        Got a bit reswtless staying at the resort all the time. Need to have more trips to the ...

        Got a bit reswtless staying at the resort all the time. Need to have more trips to the mainland

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        Last minute vacation

        Would recommend

        Reviewed by Chantal on Aug 03, 2011

        Date of stay: June 2011

        Trip type: Couple

        To relax at the beach, it's the place to go. White sand, turquois water, nice sun and don't forget the coconut water to hydrate ...

        To relax at the beach, it's the place to go. White sand, turquois water, nice sun and don't forget the coconut water to hydrate yourself...Hmmm!

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        Try Cayo Coco

        Would recommend

        Reviewed by Sam on Jul 25, 2011

        Date of stay: June 2011

        Trip type: Friends

        The staff were friendly,caring and so helpful. The beach was beautiful and very well kept. The sunset was breathtaking. Made some amazing friends that i look forward to seeing soon in their hometowns. It was a wonderful time and ...

        The staff were friendly,caring and so helpful. The beach was beautiful and very well kept. The sunset was breathtaking. Made some amazing friends that i look forward to seeing soon in their hometowns. It was a wonderful time and experience.

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        Amazing people @ Tryp!

        Not recommended

        Reviewed by Leigh on Jul 22, 2011

        Date of stay: January 2011

        Trip type: Family

        An amazing time. Disregard the negative reviews and go have fun! Rooms are dated but clean. All issues were resolved quickly ad professionaly. Go say hi to Luis at the Pizza bar and tell him "99 zero!". You will get a ...

        An amazing time. Disregard the negative reviews and go have fun! Rooms are dated but clean. All issues were resolved quickly ad professionaly. Go say hi to Luis at the Pizza bar and tell him "99 zero!". You will get a nice suprise. I can't wait to go back to Tryp. Maybe if I win, I can!!

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          TripAdvisor

          What to expect (based on 4571 reviews):

          • Cleanliness
          • Location
          • Rooms
          • Service
          • Value

            5 most recent TripAdvisor reviews:

            A GOOD TIME BUT THE ROOMS NEED MECHANICAL WORK!

            Reviewed by Motormaid125(Halifax, nova scotia) on Mar 23, 2015

            This was my third stay at Tryp Cayo Coco. I have to say the beach was just FABULOUS, the staff were great, the food is as good as it gets in Cuba but my oh my the rooms need so much mechanical work...

            This was my third stay at Tryp Cayo Coco. I have to say the beach was just FABULOUS, the staff were great, the food is as good as it gets in Cuba but my oh my the rooms need so much mechanical work! Not a thing has been done in the way of mechanical improvements since my last stay a couple of years ago. I was disappointed. If the shower doesn't work, then the AC doesn't work, or so it seemed. Or no hot water. Or just a scalding trickle. Our fridge had just a broken end for a plug and the socket was hanging right out of the wall. So no fridge and no shower. The AC was a bit sketchy and my roomie got an awful lung infection, maybe because of mold? There was definitely mold on the walls in that room, yikes! However, the cleaning ladies were amazing, just a spotless job was done daily! :) We requested another room and the next one we were shown was even worse. The AC didn't even work at all. The next one was a ground floor level one by the quiet pool, which has supposedly been renovated. It was okay and at least the shower worked perfectly. Moving rooms after a couple of days really SUCKS when the sun is beckoning you to that gorgeous beach! The "stink ramp" you must walk over to get to the dining room still reeks but they have filled some of that nasty swamp in so some improvement has been made there. All in all we had a great time playing on that fantastic beach but seriously the rooms need MAJOR mechanical upgrades. Cracked floors, tiles, showers and toilets and AC just not working properly. And we were not the only ones moving rooms. So Tryp, FIX these rooms! I won't be back until they are. Great staff, food and beach, though! :) One more thing, what's with the "60 minute" internet cards that only have 20 minutes max? A very common complaint from everyone. You need to sort that one out. Overall we enjoyed ourselves, however, but rooms that work would have made a difference.

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            The WORST Hotel I have ever visited !! Stay away please !! :(

            Reviewed by madeperez2003(London, United Kingdom) on Mar 23, 2015

            Hi everybody , please read this review carefully before staying in this HORRIBLE Hotel !!! WE arrived in Cuba for our wedding and part of our honey moon , after a long travelling day we finally...

            Hi everybody , please read this review carefully before staying in this HORRIBLE Hotel !!! WE arrived in Cuba for our wedding and part of our honey moon , after a long travelling day we finally reach this so called 4* hotel Tryp cayo coco , which in my opinion should be given -1* , the conditions of this hotel are DEPRESSING !! The main entrance looked old and tired , so did the lobby , the staff couldn't find our reference numbers / bookings - Thankfully we had it all printed with us , but still didn't work !! WE booked a room with sea view about 3 to 4 months before our holidays , They didn't have our sea view room available for us , despite the fact we paid extra for it , after like 1h in reception we were taken to our new allocated rooms in Bloque B10 -- and What A Disaster !! As we arrived to the building there were massive paddles of water everywhere due to poor drainage , missing tiles on the floor which were a tripping hazard - the hand rails on the stairs offered not help or support as they were all lose , when we opened the door the cigarette smell was unbearable - we are none smokers and so was our room .. but it seems that people there don't respect this rules !! The overall condition of the room was BAD , the décor was a mismatch of old Spanish styles , light bulbs were missing here and there , the lamp shades were in shame , dirty and with rusty stains , the bathroom tiles were old and dirty , the shower curtain rail was hanging from the walls very loosely with missing screws , The hot water is another dilemma , we were informed that most of the time - there is no hot water in shower and taps !! Towels I can only guess were white once in their life - not anymore they were yellowish and with stains !! Inside the fitted wardrobes were massive gaps between the panels , we could see some left over building materials like cables etc , the damp smell was really bad too !! The air conditioner was working but dripping water in front of the main entrance door - not Fire / emergency escape map behind the door , which to me is really important as part of SAFETY when someone arrives to a new place !! We were really disappointed with this room !! The pictures on the Hotel tryp website are very OLD & MISSLEADING !! this hotel is probably 20 years old and needs a full refurbishment but the managers which are aware of the situation do NOTHING about it !! We went to have dinner as we were hungry ( food is another topic coming in my next review - and not a better experience I am afraid ) The next morning we thought things will look a bit better - but folks -- THEY DIDN'T :( On the day light we appreciated how the ceilings were rotten in the corridors , showing the sewage pipes , electric cables etc. (pictures to prove it which will be posted soon ) PRETTY DISGUSTING to be honest ! the wooden panels doors for electric cabinets were rotten and mouldy ... Safety isn't in nobody's interest in this HOTEL !!! We decided to leave the next morning after having enough of this FAULTY TAWELS hotel , nothing seamed to work here !! The reception staff were quite surprised that we were so upset and checked out , our intentions were to talk to the managers of this -1* accommodation , but they were not available as it was a Sunday . We only wanted a refund and moved to a proper decent hotel about 1 mille from this hellish place !! we were told that the managers will get in contact with us - but they NEVER DID !!! My overall experience in this place from hell was terrible , we only stayed one night and that was enough to NEVER EVER return again !! I work in the airline industry and have travelled allot , I will not recommend this hotel to anybody as in my opinion is not safe to stay here and is the worst hotel I have ever encountered !! Depending in your economic situation please try to book another accommodation , there are plenty in Cayo coco and Guillermo , but do not stay here !! There are people saying this hotel was great for them - different people have different standards , some people are happy with next to nothing as long as it has not snow !! I wasn't looking for a super 5 star Hotel , I was looking for the 4 star accommodation that was presented to us in their website --- but for our misfortune we found this poor, falling apart place !!! I have only be honest , and if after reading this review and seeing the pictures you decide to give it a go - please try to stay safe and good luck , because you will need it !!!

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            Awesome Resort!!!

            Reviewed by Madison H() on Mar 21, 2015

            This is my favourite resort so far. This was my third time coming to Cuba. Yes, it's outdated a little, but they are working on renovations now! The beach at this resort is the best I've seen in my...

            This is my favourite resort so far. This was my third time coming to Cuba. Yes, it's outdated a little, but they are working on renovations now! The beach at this resort is the best I've seen in my whole life. It's gorgeous. You can walk for miles and see the other resorts. The food is okay for Cuba, there is a lot of variety. A lot of people complain about the state of the hotel rooms but how long are you actually going to spend in them? I love the party atmosphere of this resort. The entertainers are so fun and organize a lot of fun events. Zumba in the pool everyday is fun if you want to stay fit while on vacation. There are many return visitors because of the STAFF! The staff are amazing! I got flowers made for me, many drinks delivered to me on the beach with out asking, many kisses on the cheek, etc... (Roberto from the lobby bar was very sweet to me (: )I am coming back in a little less than two years. I love this resort, give it a try!

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                would probably stay somewhere else next time

                Reviewed by ashley h(Calgary, Canada) on Mar 20, 2015

                We stayed at the Tryp from March 11-18 This was my fourth time in Cuba and second time at the tryp. The towels and bed sheets are as horrible as everyone says and the lack of toilet paper is real ( I...

                We stayed at the Tryp from March 11-18 This was my fourth time in Cuba and second time at the tryp. The towels and bed sheets are as horrible as everyone says and the lack of toilet paper is real ( I really wonder if staff are hoarding it for personal use) one day I used a cloth napkin from the beach restaurant after asking every bathroom attendant for replacement toilet paper. Most of the staff were efficient but not very friendly like they have been at other resorts. The student who was in charge of the mini club Lindy would leave children as young as 3 swimming and run to the bar or would openly kiss her boyfriend in front of children or would ask other hotel guests to watch kids while she ran to do something. she was more interested in hanging out with all the animation staff and would tell parents to come back earlier then the posted time. This was a huge disappointment as one of the reasons I chose this hotel was for the mini club. The food was pretty typical for Cuba which isn't saying much I hope I never have to eat canned vegetables ever again... The food went downhill considerably since I was here last year. A waiter in the Italian restaurant named Jaun Ceaser was very rude and had no customer service skills what so ever and I witnessed a waiter in the steak house yell at a customer and that was very uncomfortable ( my female waitress was great) Most of the other staff were nice and do there jobs. I frequently saw the manager and it appeared as if he was taking an active role in managing the resort. They also value repeat guests so that's a nice touch. I did find 2 cock roaches in my bed but a nice maintence man helped me kill a huge one I didn't see hardly any other bugs they must fumigate often but I'm sure the old wicker headboard is a great hiding place for bugs. My biggest complaint about this resort is the noise!!! Seriously from 10 am until 2am they use loud amplifiers and you can't even have a conversation in the lobby bar around dinner time, my ears rang after attempting to watch the night theatre and some days the pool bar you couldn't talk to somebody standing right beside you ( a man asked them to turn it down a notch and they did a tiny bit) I like a party atmosphere but come on it was nerve racking!! If they supplied more toilet paper, a safer mini club, more fresh vegetable and updated there rooms I probably would go back a third time as they have a great beach

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                    Super service

                    Reviewed by Silvia H(Calgary, Alberta, Canada) on Mar 20, 2015

                    We were happy with all the warm and very friendly Cuban service. They offer activities for all ages the whole day, contest, clases, and at the end if the day they give awards. Variety at the buffet...

                    We were happy with all the warm and very friendly Cuban service. They offer activities for all ages the whole day, contest, clases, and at the end if the day they give awards. Variety at the buffet menu. We didn't try the 'a la carta' restaurants. If you want to have a break from Internet, that's the place (or you can buy a card). Lovely beach.

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