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Construction on going in many areas of the main hotel and pool.
Date of stay: August 2012
Trip type: Family
I would not go to Blau Costa Verde until all construction is finished. There is machinery on the path to the beach and lobby area and pool area. Very dangerous and noisy. There was 1 bar open with very ...
I would not go to Blau Costa Verde until all construction is finished. There is machinery on the path to the beach and lobby area and pool area. Very dangerous and noisy. There was 1 bar open with very little to offer. The buffet was moved the the beach area. It is a total mess right now and really should not be open.
Swim with the dolphins
Date of stay: April 2011
Trip type: Couple
We took a side trip to Swim with the Dolphins. You go by boat to this secluded inlet/cove that is closed off and have dolphins, seals, etc. living in their natural environment. To swim with the dolphins was ...
We took a side trip to Swim with the Dolphins. You go by boat to this secluded inlet/cove that is closed off and have dolphins, seals, etc. living in their natural environment. To swim with the dolphins was truly amazing and something I will always remember.
Date of stay: October 2010
Trip type: Couple
Tres belle endroit pour de la plongé en ...
Tres belle endroit pour de la plongé en hapné.
Awesome Family Vacation Spot
Date of stay: February 2010
Trip type: Family
Holguin was a very awesome place to go...We loved it and we would go back in a heart beat. It is very family friendly and the kids always had a little kids club that they could do at night. ...
Holguin was a very awesome place to go...We loved it and we would go back in a heart beat. It is very family friendly and the kids always had a little kids club that they could do at night. They had a little market that you can go to by shuttle that was very cool also..Eating wise it was just the ala cartes, They were excellant expecially the italian one with the pizza it was awesome...definetly i would go back
What to expect (based on 2058 reviews):
5 most recent TripAdvisor reviews:
A Little Bit of Paradise
I went to Cuba (for the first time) with my two daugters aged 15 and 20.As soon as we got to reception with our cases we were offered refreshing drinks. We were quickly checked in and our cases were...
I went to Cuba (for the first time) with my two daugters aged 15 and 20.As soon as we got to reception with our cases we were offered refreshing drinks. We were quickly checked in and our cases were delivered to our room. The room was clean and comfortable but not luxurious. We could have up-graded but decided not to as we didn't expect to spend a lot of time in there. We made the right decision as we were literally only there to sleep and get ready. The maid cleaned nearly every day and the mini-bar always got topped up. I have been on several all inclusive holidays and this was by far the best. We loved the food, freshly cooked omelettes in the morning and a chef to cook meat and poultry to your taste at lunch and dinner. If the restaurant was closed the bar served the best fries, burgers and club sandwiches. Its worth taking the open top bus (about £3.20) return to the market which is on every day. Fantastic hand crafted ornaments and souvenirs. Wait until you get to the Airport to buy your cigars they are far cheaper than the Hotel (we paid about £5 for 5.) All I can say is we loved it all, the people treated us with respect and we can't wait to go back again.
Bit of a shock to the system!!!!
We travelled to Cuba for our honeymoon on the 6th May, it was our wedding gift from the in laws so I wasn’t sure what to expect and didn’t get to look up the reviews beforehand. We arrived at the...
We travelled to Cuba for our honeymoon on the 6th May, it was our wedding gift from the in laws so I wasn’t sure what to expect and didn’t get to look up the reviews beforehand. We arrived at the hotel two hours later than planned due to a delay at Gatwick, check in was very fast and all arriving guests were given a fruit juice welcome drink. Whilst checking in we were told as it was our honeymoon we would be entitled to a romantic meal with sparkling wine which we could book for any evening of our two week stay. We were also told we had one of the nicest rooms in the hotel. All excited, we went to find our room. Walking up the stairs to the room set a few alarm bells off for me, there were huge chunks of tiles missing from the floor and dirt everywhere as well as an arm chair with no cushions on the landing, just the base! We then found our room, it was above the indoor entertainment stage, as I walked in I just couldn’t believe what I was seeing, the wall where the air-con unit was, was BLACK, the walls were painted different colours where they had run out of paint, the ceiling tiles in the bathroom were hanging off the ceiling, there were huge smudged handprints all over our balcony doors, the balcony doors lock was broken and the bedding looked filthy. The bell boy came to drop off our suitcases; I then decided to have a quick shower (which you have to stand in the bath tub to use) so I could freshen up in hope it picked up my mood. But no, it was made worse when I realised the floor in the hallway and bathroom were crawling with insects!! By this point I couldn’t fake smile any longer and just burst into tears, this is not how I expected to spend my honeymoon. My husband was also very disappointed with the room and took photos so we could write to Thomas Cook when we got back. We decided to ask to change rooms for the night then change hotels the next morning. So we went down to reception where they gave us the room above the one we were already in. This was a lot cleaner but still a disappointment, so we decided to get an early night’s sleep (good luck with that by the way if you are in this block as it is right by all the entertainment and bars) then ask to move hotels at our welcome meeting the following day. We went to breakfast which is a help yourself buffet, it served cereals, cheeses, cold meats, breads, biscuits, hot things such and bacon, sausage, scrambled eggs and then an omelette station. We found it very strange to what we have experienced at other hotels, normally as soon as you sit down a waiter or waitress comes with drinks, don’t expect that here!! If you want a tea or coffee you could be waiting DAYS! Even if you tip. Luckily at breakfast there are a selection of fruit juices which we ended up heavily relying on. We then decided to find a spot by the main pool, there were plenty of sunbeds so it was nice to not have to have gotten up at the crack of dawn to get one. After a few hours relaxing we decided to get some money changed up at reception, it was there we noticed there were upgrade rooms available, so we enquired. We were given a room key and told we could look around before deciding if we wanted to go ahead with the upgrade which we thought was fantastic. The new rooms were a little out of the way which we loved as it was very quiet. Although the new blocks were opened in November 2013 again it was a bit of a state, floor tiles missing, paint splattered all over the floors and the garden sections by the stairs full of litter. But once we got inside the room we were blown away!!! Even though the room is just a standard looking room and the type you see on every holiday we were thrilled that it was clean, tidy and bug free!! In the room you get tea and coffee making facilities (with no instructions so we couldn’t use it) an iron and ironing board, safe, tv, much nicer bathroom with a proper shower cubicle and of course the mini bar. No matter what room you are in you are each provided with a beach towel, do not leave behind or lose otherwise you have to pay for a new one. You can change these for clean ones in the hut by the beach. You also get access to the second pool, VIP bar and the French and Spanish restaurants. We went straight back to reception and paid the £150 for the upgrade and had the bell boys bring our cases over to our new room (we hadn’t unpacked.) By this point it was time for the welcome meeting, we were told all about the island and the excursions we could do and when the rep would be available at our hotel. Once the meeting was over we wanted to speak to the rep so held back, whilst waiting we heard a couple complain about the state of the hotel and also a gentleman complain about his room. Thankfully we were not alone with our opinions then! We told the rep how disappointed we were and it wasn’t right that we had to pay £150 extra just to have a clean room! He clearly hears this a lot as he kept apologising. **After upgrading we had to go to reception every time we wanted to get into our room as we had a faulty door and had to have a technician use some sort of machine to let us in, some days we would be waiting up to an hour just to be let into our room! On one occasion when I went to reception to ask for the technician I was told to come back in an hour when someone else was back on the desk as he did not understand me!! So over all on that occasion including the hour wait for a receptionist who understood me, we waited 2 and a half hours just be able to get back into our room!!!!! After a week or complaining they finally replaced the door lock and gave us new key cards. Because the door was faulty the mini bar drinks were left outside our room and being taken by other guests. So we missed out on a whole weeks’ worth of drinks. After a day or so we began to settle in, we spent most of our time at the upgraded pool as it was pretty dead so it was nice and quiet. The pool itself was beautiful and big with a swim up bar, you should try the selection of rum they have!! Pineapple and lemonade was amazing!! The beach is stunning, one of the best I have seen. You can do all sorts of activities such as sailing, snorkelling, and windsurfing, you can borrow snorkels from the beach towel hut man. You get to see some amazing fish so would highly recommend!! For lunch we would either go to the main buffet which served a mixture of different foods such as freshly cooked pasta, freshly cooked burgers or hotdogs, salads, cold meats, cheeses, breads and a few bits of hot food like rice, vegetables, pizza (some things were served four days in a row.) The 24/7 snack bar (which didn’t serve between 12-3???) here you could get cheese burgers and chips, hot dogs and chips, club sandwiches or tuna sandwiches. The Cuban restaurant serves freshly cooked meals such as pork chop and chips and has a salad bar also. The Italian restaurant also serves at lunch time but we didn’t go. For dinners we only used the main buffet a few times as we found it was similar to the day time foods, we went to all the restaurants on offer. All were a set menu but every one we went to were fantastic. The Cuban we went to twice, I would recommend the prawn cocktail starter, the pork chops in pineapple sauce for main followed by the bananas and ice cream. The Italian is where we had our romantic meal and we also got to eat there again another evening, I would recommend the beef Carpaccio for starter, beef steak for main followed by the fruit cocktail. The French was also brilliant, the Spanish being my least favourite, but was still good. We also got to experience the lobster gala, my husband didn’t seem keen so had the chicken option which was nice that he could have something other than the lobster. We found out we could buy bottles of wine whilst having this dinner so went for a nice merlot and charged it to our room. It made a nice change to have room temperature red wine rather than the ice cold one they served at the bars!!! We found that the wait staff in the restaurants were by far the nicest, most friendliest at the hotel. They took the time to talk to you and were so so lovely, unlike the reception and buffet restaurant and bar staff which we didn’t really find to be helpful or particularly pleasant to us. We tipped very generously to most but just felt the real stars of the hotel were those in the speciality restaurants (and the lady in the VIP bar!!) We decided to do two excursions on this holiday – swimming with dolphins and the safari 4x4. Both were out of this world. The dolphin excursion was a half day trip, we got a coach to the location where we then boarded a boat over to the dolphin enclosures in the sea, when we arrived we were shown to the bar and then ushered to a seated arena where we watched a sea lion show. Once the show was finished we were split into groups and sent to different enclosures. We were provided with life jackets and then allowed to get into the sea with our dolphin. It was amazing, we were able to stroke her and have photos taken and watch her perform tricks. Once this experience was over we went back to the bar to watch a live band perform, then were ushered to another arena to watch a dolphin show. It really was well worth every penny and was one of the best experiences of my life. The safari 4x4 was a full day trip and we were collected from the lobby of the hotel by our very own tour guide. We were driven to meet others doing this excursion then conveyed through villages to reach a beautiful mountain where we stopped to have photos taken at the top. The drive was approximately 2hours and during this time our guide told us everything and anything we needed/ wanted to know about the island. It was very eye opening!! We were then driven to a local farmer’s house where we could look around his home and see his way of life. He and his family prepared some food for us such as sugar canes, a type of local biscuit and even a pig on a spit!!!! We were then whisked off again, this time to a beautiful location where a native dance was performed; there was a bar which included one free drink. We were then taken to a horse ranch where we were all given a horse to ride, I have never ridden a horse before, but enjoyed every second of it, we all followed a leader who took us to the hill top restaurant we would be eating at. The sights were beautiful, miles and miles of clear blue sea. We could choose from a selection of meals (this was all included in the price) and we got to talk to the others on the excursion. Once lunch was over we were then taken to my least favourite part of the trip …the speedboats!! As there was a Canadian television crew on the excursion filming for a tourism show, to my horror we had an hour and a half on the boats rather than the normal half an hour!! My husband loved every second whereas I was scared for my life haha. All in all this was a holiday like no other, I hold very fond memories of this trip and love the friends we made and the things we did, it’s just unfortunate this hotel let us down. Just a little heads up, this is one of the only hotels in the area that allow prostitutes to stay. You will find weekends especially is FULL of young woman with older guys….
Not impressed 3rd time around
This was my third time at this hotel in the last 9 months and I have to say I was so disappointed. The first 2 times the food was good, service was fine and the VIP rooms were clean. I thought being...
This was my third time at this hotel in the last 9 months and I have to say I was so disappointed. The first 2 times the food was good, service was fine and the VIP rooms were clean. I thought being a return visitor and a good customer we would be treated better, but it seems like most of the staff at the Blau chose to ignore the tourists and focus on the Cubans. Now since it is the low season many Cubans spend a couple of days at the resort, which I do not have a problem with.... I actually enjoy spending time talking to them, except when they chose to bud in the line at the front desk, bars and the buffet and shout throughout the resort. What is more disappointing is the BLAU staff allows it and actually caters to them, ignoring the tourists that have spent a good amount of money to stay at the hotel. I am not a rude person, I tip all the time, I smile and am not picky. I know what to expect in Cuba.... but the treatment this time was awful. The Cuban visitors at the hotel are rude to all the tourists, they order a ton of food and leave half of it to be thrown out, they don't know how to say please, excuse me or thank you.... and I notice they never tip, but seem to get great service from all the waiters. I went into town several times and the Cubans that lived there were so friendly and polite so I don't know why the Cubans at the hotel were so rude. I spoke to other Canadians that said they were ignored at the bars, never got coffee at breakfast unless they begged and the front desk was not very helpful when they complained about having towels covered in blood in their rooms. This time as the food was mediocre. I went in November 2013 and April 2014 and the food was so much better. Usually I am happy with a salad and grilled meat or fish, but most of the food seemed like leftovers. The only restaurant I could recommend is the restaurant by the beach at lunchtime. There is a small buffet area for salad and fruit and they serve burgers, hotdogs, fried chicken and fish. The staff here was AMAZING and so polite. The rest of the wait staff at the Blau could learn from this group. The waiters at the VIP pool are also amazing, but I noticed they allowed some Cubans into the upgraded pool area that had purple bracelets, but did not allow any tourists if they did not have the gold VIP bracelet. Not sure how that worked, but it was clearly unfair. I also have to give credit to the bar/restaurant managers (Yelvis). I did address my issues with him, but he can only do so much. He can't watch everyone all the time. What made me what to write this review the most was a situation that occurred one afternoon when I was smoking in the Pool Bar and was told by a waiter that I was not allowed to smoke there. I pointed out the table behind me and in front of me (both Cubans) were both smoking and he just mumbled, grabbed my ashtray and walked away and didn't say anything to anyone else.HOW RUDE!!!! Sorry to say I always have loved the Blau but will never return. If you have the extra money, upgrade to another hotel that will appreciate your business. Its really sad, since I spoke so highly of this hotel before and love Holguin and all the the friends I have made there, but the Cuban tourists were rude and cocky. Do not go when it is low season.... you will be ignored and mis-treated. Spend the extra money and go to Playa Costa Verde!
Having read lots of negative reviews, and also not fans of all inclusive, we had lowered our expectations accordingly. We upgraded to Blau Plus on arrival, as it was very cheap, and we were very...
Having read lots of negative reviews, and also not fans of all inclusive, we had lowered our expectations accordingly. We upgraded to Blau Plus on arrival, as it was very cheap, and we were very pleased with what we got extra. Allowing us the various options of dining and the VIP bar were worth it on their own. The food and drink was good, and reasonable choice as well. Entertainment was superb on a night time, with the very talented local singers, dancers, magicians etc. The beach was nice, and plenty of space to sunbathe without the crowds. Snorkeling was also much better than expected, and perfect for novices, although it is better if you wear water shoes, as a few small rocks around. I was able to video an octopus for 20 minutes, and a very large barracuda. Both were not in deep water. We took local taxis to visit different places, and these can be found at the hotel entrance. It was great to be driven around in 1950's chevy's which were well looked after. All in all a great time, and surprisingly we would return even though as I mentioned, we don't normally like all inclusives.
Nice resort in Holguin
My family and i travelled in the last week in May and this resort was a nice quiet place to stay with family. Our rooms were newer in the VIP section on the ground floor which was a relief because...
My family and i travelled in the last week in May and this resort was a nice quiet place to stay with family. Our rooms were newer in the VIP section on the ground floor which was a relief because there are no elevators to take you to the 3rd floor if your rooms are there. We asked for adjoining rooms and that was provided with additional beds which were nice for our children. The resort is about an hour away from the airport so its a bit of a drive but very scenic. No issues with check in but the hotel was not busy at all. Unfortunately the resort was pretty much dead for end of May which was too bad. Food was ok - again since the resort was half filled it was disappointing there weren't any choices other than the one buffet. We soon liked eating fish at the beach restaurant and french fries at the 24 hour bar. The beach is not as nice as in varaderro - very rocky and you need to have water shoes. Quite a few cuts and scrapes on our feet as its hard to get out into the ocean to where its smooth but great for snorkelling. The resort has sail boats, paddle boats which was nice to use again the resort was not busy so we had free range of use which was nice. I have to say i didnt find the staff as friendly as other places in Cuba which was unfortunate but there were a few gems that made our trip pleasant. Not too many places to go off site we did a road trip to a small village which was nice but most of the excursions are pretty expensive for a family. Be aware there are crabs absolutely everywhere and i mean everywhere including the swimming pools so my kids were caught off guard a few times. i was so surprised by the numbers but oddly enough no lizards which is common on other resorts. The grounds were not very nice. No fault to the resort its just a very rocky barren area so some areas looked very depressing. Lots of chairs to sit at the beach probably not enough shade but it was fine. Restaurants we tried was the lobster service was nice food was good. Italian was great. one day outdoor buffet food was average and set up was a bit chaotic. No ice cream stand which is too bad in the afternoon heat and not much variety to get snacks at the gift shop. we upgraded to VIP but probably not worth it if the resort is not busy. Cleaning of the rooms was a little hit and miss schedule was different every day. Just a note - no kleenex in the rooms and not enough towels you have to ask for extras. Pliiows were actually ok in our room and bed was not too hard so that was nice. Our room was stocked each day with water, pop and beer which was also nice. Games room was depressing - broken ping pong table, broken pool table. supplies closes at 5pm and staff not always there to help you so that was depressing. My kids did not see any events for kids so that was a bit boring. Again maybe it was because it was empty the resort. Its a shame i do think its an nice resort and but under serviced. Food is wasted everyday which is too bad if nice things were made i dont think so much would be wasted. It was nice to try to this resort but i not sure if this was my favourite. Oh note; airport no toilet paper in the washrooms and your bus takes you early so make sure you have some with you. The exchange rate at the hotel was actually better on site than off site.
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