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Construction on going in many areas of the main hotel and pool.
Date of stay: August 2012
Trip type: Family
I would not go to Blau Costa Verde until all construction is finished. There is machinery on the path to the beach and lobby area and pool area. Very dangerous and noisy. There was 1 bar open with very ...
I would not go to Blau Costa Verde until all construction is finished. There is machinery on the path to the beach and lobby area and pool area. Very dangerous and noisy. There was 1 bar open with very little to offer. The buffet was moved the the beach area. It is a total mess right now and really should not be open.
Swim with the dolphins
Date of stay: April 2011
Trip type: Couple
We took a side trip to Swim with the Dolphins. You go by boat to this secluded inlet/cove that is closed off and have dolphins, seals, etc. living in their natural environment. To swim with the dolphins was ...
We took a side trip to Swim with the Dolphins. You go by boat to this secluded inlet/cove that is closed off and have dolphins, seals, etc. living in their natural environment. To swim with the dolphins was truly amazing and something I will always remember.
Date of stay: October 2010
Trip type: Couple
Tres belle endroit pour de la plongé en ...
Tres belle endroit pour de la plongé en hapné.
Awesome Family Vacation Spot
Date of stay: February 2010
Trip type: Family
Holguin was a very awesome place to go...We loved it and we would go back in a heart beat. It is very family friendly and the kids always had a little kids club that they could do at night. ...
Holguin was a very awesome place to go...We loved it and we would go back in a heart beat. It is very family friendly and the kids always had a little kids club that they could do at night. They had a little market that you can go to by shuttle that was very cool also..Eating wise it was just the ala cartes, They were excellant expecially the italian one with the pizza it was awesome...definetly i would go back
What to expect (based on 2473 reviews):
5 most recent TripAdvisor reviews:
Worst hotel ever
If u could rate lower than a one i would. This hotel is by far the worse...to begin the trip a off the hotel gave my friends a room with mold where they got sick...n to make matters worse when they...
If u could rate lower than a one i would. This hotel is by far the worse...to begin the trip a off the hotel gave my friends a room with mold where they got sick...n to make matters worse when they gave them a new room they gave that same room to another family with kids...it disgusted me to say the least that they didn't just fix this problem....the public relations doesn't solve problems that you bring to them n they don't even say sorry to try to amend the situation....the food was basically left overs from what they gave you from either lunch or breakfast n it wasn't even hot...the lady Barbra who did my hair one of the worst styles given then went to complain n the problem was not resolved...they didnt even offer to fix my hair...to make matters worse it was my birthday. I would never stay at this hotel again nor recommend it for anyone else...I have been to cuba n by far this is not a 4 star hotel...n the wifi u have to pay for it....n meeting people along the way made my holiday alot better but told me that they had bad experiences in that hotel as well. I love to travel n never had such a bad experience.
Never again in September.
Second time in this year we went to same hotel, but this time we got very bad experience, we share hotel with local Cuban people , so many ,like never seen before (400-500),so 4 days first week it...
Second time in this year we went to same hotel, but this time we got very bad experience, we share hotel with local Cuban people , so many ,like never seen before (400-500),so 4 days first week it was terrible,haos and crazy, people who never see so much food,drink and all facilities for free, behaving like wild .So much food were waisted, they put all in there suitcases .All the bars were full with children, adult swimming pool full with toddler,you can't get to the bar, locals set hours ,so imagine, how clean was the water and around the pool.Never ever again we go to Cuba in September and October, because weekend the hotel fill up with locals.
Stayed at this hotel before in October 2009 had a lovely holiday which is why we decided to return. However hotel is now much bigger so on arrival decided to upgrade to vip. Balcony door did not lock...
Stayed at this hotel before in October 2009 had a lovely holiday which is why we decided to return. However hotel is now much bigger so on arrival decided to upgrade to vip. Balcony door did not lock and despite telling reception 6 times and talking to the Thomas cook rep the issue had still not been resolved by the time we left as we were on the ground floor I found this a security issue Be aware that standard guess turn bands round and able to get into vip areas with staff turning a blind eye Also the large pool at the vip area is for adults only however children were in it Spoke to reception life guard came around asked them to use child pool 5 mins later they are back in it and no sign of the life guard this was small local children who's parents were telling them to go back in Makes a mockery of paying for the upgrade. Be aware Of the locals using the hotel at the weekends as the food quickly runs out especially at breakfast After he had left they were back in it again this was small local children who's parents were with them telling them to use it makes a mockery of paying the extra to upgrade T T
Don't be put off by the room blocks.Although they are quite basic upgrading to the plus means you are away from the main complex noise and also gives access to a separate swim up pool bar entrance to...
Don't be put off by the room blocks.Although they are quite basic upgrading to the plus means you are away from the main complex noise and also gives access to a separate swim up pool bar entrance to the a la carte restaurants including Cuban French Spanish and Italian.The food is excellent in all of these restaurants and well worth the upgrade.You also have access to the VIP cocktail lounge which is excellent and Eduardo will see you your every need!We had a room in block 37 on the third floor giving a lovely ocean view but unfortunately there was no lift.The fridge is stocked each day with water beer and Coke/Sprite.Bedrooms are cleaned everyday to a high standard with the added touches of towel art!Beach is amazing with snorkelling and free use of the boats.Beach restaurant does lovely lunches and the Italian excellent pizzas at lunchtime.Dont miss Swimming with Dolphin trip -it's a must.Staff were lovely and very hard working.Wi if is available but only in the lobby after purchasing a 1hr token for 2cuc and we had no problems with the connection in the lobby area.
BCV - SHAME ON YOU
As repeat visitors to BCV, we often travel in off season to enjoy the tranquility of the resorts at that time. We, and another couple to whom we had sung the praises of the Cuban people, stayed...
As repeat visitors to BCV, we often travel in off season to enjoy the tranquility of the resorts at that time. We, and another couple to whom we had sung the praises of the Cuban people, stayed during the week of Sept 13-20, 2015. We paid extra for the Plus side, in advance. If you think you're going to be assured a quiet, relaxed vacation, in off season, think again. You are playing Russian Roulette with your hard-earned holiday money. While the first few days of our holiday were pleasant and we were able to enjoy both pools and bar areas, restaurants etc. with a variety of locals, British and Canadian guests, things rapidly changed towards the end of the week. By Friday, the resort was overcome with hundreds of local, new guests and their children and our holiday was ruined. It seems that the addition of the extra rooms at BCV is not working out so well for them and they have many empty rooms during low season, which they rent, at highly subsidized rates, to Cubans and their families. Facts: - The locals were often served first at most bars and did not hesitate to push you out of the way to get whatever service, food or drink they wanted. -Diapers being changed in the pool area -Garbage and plastic glasses everywhere with nobody picking them up -Buffet at lunch and dinner a zoo-with platters of food quickly depleted and no more arriving. -Children kicking crabs, throwing them onto the pavement, smashing them with rocks and kicking them along the pathways -Both pools were so crowded, we could not enjoy them -Filthy bathrooms-the smell at the pool bar emanated into the bar area. Husband sick to his stomach entering it -Lighting on the Plus side is nearly non-existent and pathways are dangerous, particularly around the VIP bar and specialty. Lots of Guests were using their phones to light up the walkway to avoid falling. -Children running around the VIP bar -VIP bar only opens at 6 pm so if you have an early a la carte scheduled, you cannot have a pre-dinner drink -Dress code now non-existent at the Blau –baseball hats, wife beater shirts, rubber flip flops and short sported by many non local guests. If you aren’t going to enforce the dress code don’t bother posting one for the a la cartes. -Staff seemed overwhelmed -Management basically trying to ignore the problem Observations Reported by Others: Children defecating beside the pool Stealing plates, cutlery and food Lack of concern by Management Management denying that they knew this influx of guests was arriving Some staff at Plus side suggesting that locals turn their bracelet inside out so that it looked the same as PLUS guest bracelets-a pale creamy colour Overall: Although the beach, food, and employees are some of the best we have encountered, we will not be back and will not recommend this resort to anyone. BCV management, you are aware of a similar problem that happened a couple of years ago at the Playa Costa Verde Resort, and yet you chose to let it happen at your resort. Shame on you!If Management doesn't care about the reputation of its resort or the comfort of its guests it sends a clear message that we aren't worth the effort and, perhaps, are not wanted there anymore. We'll spend our tourist dollars elsewhere in the future.
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