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My happy place in the sun. Friendly people, great activities and forget about time.
Date of stay: November 2013
Trip type: Couple
I will return for my tenth stay at CSA this December. The location and beach are beautiful. The grounds are covered with palms and the serpentine pathways through the greenery belies the fact that there are a lot of people on ...
I will return for my tenth stay at CSA this December. The location and beach are beautiful. The grounds are covered with palms and the serpentine pathways through the greenery belies the fact that there are a lot of people on the site. Staff are friendly and helpful. I always look forward to meeting staff members who have been at CSA since my first visit. They still remember me. I enjoy the whole experience from socializing over a breakfast of whatever I feel like eating, to the scuba diving on a beautiful new boat. The dive staff is experienced and makes every dive fun and safe for beginners as well as interesting for experienced divers. I enjoy the casual luxury of the place, with no need to dress up in the evenings and the staff being friendly and helpful while not intruding on the experience. The weight room is first class and accommodates the casual work out to some very heavy lifting. Donovan, the supervisor, is a knowledgeable quiet man who can give every assistance with your workout or answer any questions you may have about your fitness plan. Donovan, thanks for helping me to my heaviest lifts while working with you in Jamaica. I enjoy the wide variety of food and have never gone hungry at CSA !!! The tennis courts are well kept and tennis is part of what makes CSA a destination resort. Night life is as varied as the menu, from piano bar to the house band led by the talented Lincon, to visiting singers and performers. Every night different and enjoyable. The rooms are simple, clean spacious. Hats off to Couples Swept Away, my happy place.
A Perfect Honeymoon!
Date of stay: September 2013
Trip type: Honeymoon
We took our Honeymoon at Couples Swept Away in Negril Jamaica and it was a week to remember. The facility offered everything from health and fitness, luxury spa, night life, entertainment, water and beach activities, excursions, and relaxation. ...
We took our Honeymoon at Couples Swept Away in Negril Jamaica and it was a week to remember. The facility offered everything from health and fitness, luxury spa, night life, entertainment, water and beach activities, excursions, and relaxation. It was a wonderful mix of romance, fun and socializing. The age groups was from 20's to 50's and all guests we met were enjoying their stay. We never heard a single couple with a complaint about the facility. The beach is clean, well groomed and warm as a bath tub. There is drink service to the beach and lots of lounge chairs and floaters for the ocean. If you are looking for a tan there's tons of room but lots of shade for those who prefer to read or just relax. The many restaurants offered wonderful flavours and variety every day. You were never tired of the large buffet but you still had great options for al a cart with the other restaurants. There are two finer dining al a cart restaurants so bring at least two nice outfits so you can celebrate in style. There is limited beef choices but tons of chicken, fish, seafood, pork and vegetarian options. We also participated in the private dinner on the beach (for an additional fee) and loved the evening would recommend to all. The staff were amazing and the hospitality flowed as well as the free drinks. There was never a request they didn't try to accommodate and they never met you without a smile. We met many guests that were return visitors and we will definitely join the group of repeaters. A Honeymoon to remember. Thank you to Couples Swept Away and Westjet Vacations!
An amazing staff, paradise setting, 5 star food and excellent amenities: a dream vacation!!
Date of stay: December 2012
Trip type: Couple
An extraordinary staff, always eager and well disposed to help. The sports and spa facilities are excellent and the best in Jamaica. For an all inclusive, it is very satisfying that they don't cut corners, the food is ...
An extraordinary staff, always eager and well disposed to help. The sports and spa facilities are excellent and the best in Jamaica. For an all inclusive, it is very satisfying that they don't cut corners, the food is 5 star, excellent quality liquor, bar service, even on the beach!! The long beach and the crystal clear water was a perfect scene. Great entertainment, morning and evening at the Palms, great effort put out by the entire staff to stage the Friday night Beach party. Even at 98% capacity, the layout and facilities are such that you never feel crowded, never fighting for a good spot on the beach. Was our second time back, going back next year with friends. Thank you swept away for another wonderful experience. Anthony and Mary
Perfect honeymoon! Had to ignore the sewer smell though
Date of stay: November 2012
Trip type: Honeymoon
Couples Swept Away was a perfect honeymoon! It was exactly what we were looking for. Lots of pools to find a quite spot, wasn't too big of a resort, not too busy, no big party groups there, activities ...
Couples Swept Away was a perfect honeymoon! It was exactly what we were looking for. Lots of pools to find a quite spot, wasn't too big of a resort, not too busy, no big party groups there, activities aimed at couples & honeymooners were a lot of fun. Location was good - 1.5hrs away from airport. Most off resort activities required a little drive - horseback riding only 20mins away. Zipline, however, was about a 2hr drive. Downtown shopping area only a 10min drive if you wanted to buy coffee or booze off resort (we did, big savings). Staff very laid back and easy going. It's a no-tipping, no-cash resort, which is nice, but takes the bartering out of the equation if you're into that. We would go back, for sure. There was an issue to sewer smells on the resort throughout our stay. Might of been related to Hurricane Sandy that was the week before. There was also 2 male bathrooms I noted to have their floor drains back up. Might be an issue that's resolved now, but the smell wasn't pleasant.
We loved it and are already planning our return!!
Date of stay: March 2012
Trip type: Couple
We have travelled for years and have stayed at numerous all inclusives in Mexico as well as the Dominican Republic and Cuba. We have also tried top notch cruises and have found Couples Swept away by far ...
We have travelled for years and have stayed at numerous all inclusives in Mexico as well as the Dominican Republic and Cuba. We have also tried top notch cruises and have found Couples Swept away by far the best. First of all the beach - the beach is amazing and goes on for miles. Than there is the staff - who were all extremely welcoming. As to the food, it was very good and the selection of liquors varied and top notch. The exercise facility alone is worth the trip with a lap pool, tennis courts as well as tennis clinics, yoga, pilates, jogging track, basketball court and on and on it goes. All activities are included - water skiing, a sunset cruise, snorkelling in either day light or at night. You can't fit it all in in just a short week. We have already decided to return. Next year we will forgo the beach front verandah suite- as all the rooms are nice -and spend the money on a longer stay.
wonderful couple's getaway
Date of stay: August 2011
Trip type: Couple
My wife & I spent two amazing weeks at Couples Swept Away in Negril in Aug 2011. We have never seen a beach so beautiful or water so crystal blue in our lives. The staff at CSA were truly ...
My wife & I spent two amazing weeks at Couples Swept Away in Negril in Aug 2011. We have never seen a beach so beautiful or water so crystal blue in our lives. The staff at CSA were truly amazing, always smiling & always willing to offer advice or assistance if needed. The Hotel grounds were great, very tropical & lush, the work out facilities were by far the best we?ve ever experienced at a hotel. The restaurants were very good & offered a wide variety of dining options. If I had to pick one thing that put Couples Swept Away above any other hotel we stayed at in the past it would have to be all the inclusions. Everything from catamaran cruises & scuba diving to the strict no tipping policy truly helped make our holiday one of the most relaxing getaways we?ve ever been on!
Yea mon, it's amazing!!
Date of stay: August 2011
Trip type: Couple
Negril was a trip that we will not forget! The people, the beaches, the water, the SMILES!! They have a way of life that we all should consider in the way that they are so relaxed and are ...
Negril was a trip that we will not forget! The people, the beaches, the water, the SMILES!! They have a way of life that we all should consider in the way that they are so relaxed and are so happy!! The beaches and water were like those that you see in the corona commercials!! The red stripe cold and always ready for you!! We fell in love with the jerk chicken so much that when we got home... We went and bought a smoker to make our own little piece of JAMAICA!! We will be back... Oh yea mon!!!
What to expect (based on 3750 reviews):
5 most recent TripAdvisor reviews:
Greatest vacation every!
Our first trip to jamaica and an all inclusive resort. Could not be happier with our choice and will judge all others to this experience. Excellent,top quilality food and drink. Happy and kind staff...
Our first trip to jamaica and an all inclusive resort. Could not be happier with our choice and will judge all others to this experience. Excellent,top quilality food and drink. Happy and kind staff, beautiful beach with a very relaxing atmosphere. A must for all traveling to jamaica.
Still one of our favourites
We were at CSA from Jan 3 - Jan 8th for what is probably our 15th visit after a 2 year hiatus and we still loved the place. We stayed in a PBFS as we usually do and loved the room for it's size and...
We were at CSA from Jan 3 - Jan 8th for what is probably our 15th visit after a 2 year hiatus and we still loved the place. We stayed in a PBFS as we usually do and loved the room for it's size and location on the beach. Only down side was that this room has the air conditioners for all 3 of the rooms in the unit on the wall right outside of where our bed and sitting area are located. This meant listening to motors hum whenever other rooms put on their air conditioning which was most of the time given we had fabulous weather this year. Having said that it probably bothered us more than others because we like to sleep without the air conditioner and just enjoy the cross breeze and ceiling fan. We asked to have the air conditioners looked at a few time to see if the noise could be resolved or at least reduced but there was no change while we were there. Still loved the room though. The food and service was excellent this year. No waiting for coffee in the morning or a drink with meals. All the staff in the Palms were friendly and helpful. Probably the best service we've ever had there. We really like the Palms because of the open air dining so eat most of our meals there. This is the first time we tried the Italian and Mediterranean buffets. I have to admit they were my least favourite meals. Didn't have a lot of selection but I was able to find something to eat - lol. We're not big buffet fans but to put this in perspective we had just spent 5 days at the RPTB and their buffets were excellent. Again, not a big deal but liked it better when there were less buffet night at the Palms. For us the outstanding feature at CSA is their dive team. Out of all of the places we've been over the years CSA's dive team is the best. This alone will keep us coming back to CSA. Everyone is professional and safety is their top priority. The dives are beautiful and the dive masters are knowledgeable. Such a pleasure diving with this group. Our dives are fun and relaxing because we know we can trust this team. We'll be back! Thanks to all the CSA staff for a great vacation. KK
The Most Amazing stay ever!!!
My wife and I stayed at Couples swept away just this last 2 weeks! This place has it all. It has the beach for you beach bums, and it has all sorts of activities for the water sports folks and...
My wife and I stayed at Couples swept away just this last 2 weeks! This place has it all. It has the beach for you beach bums, and it has all sorts of activities for the water sports folks and amazing night life for the party goers, you name it, they have it. Their entertainment staff they have there is simply amazing, they truly made our stay so much more enjoyable, not that it already wasn't but it was just an added bonus. The food was amazing as well. I can not honestly find a negative thing to say about this place, every thought and feeling I have is 120% Positive. We will definitely be returning multiple times!
Enjoyable stay but not as good as before.
We've just returned from a Christmas break at Couples and feel that it wasn't as good as the year before. We got married there in Dec 2013 and booked to come back for Christmas 2014 as we were so...
We've just returned from a Christmas break at Couples and feel that it wasn't as good as the year before. We got married there in Dec 2013 and booked to come back for Christmas 2014 as we were so happy and impressed with the food, professionalism and service. Sadly we both feel that the service has gone down hill since we last visited. The first few days seemed OK then as Christmas got closer things started going downhill. First off our room bar wasn't re-stocked on one of the days and when I rang up the man I spoke to on the phone was rude and abrupt, saying we must have had DO NOT DISTURB UP or not put the card out in time etc etc but I explained that even the basics had not been refilled and we never had an sign up apart from the bar list from the day before! I never spoke to him badly nor raised my voice yet he had a right attitude and put the phone down on me! I was made to feel like I was scamming some freebies. He turned up 30 mins later and did restock it though so all OK in the end but a bit of a pain. Our maid(s) and room service were very good but the sugar was only replaced once, yes once in 14 days! We have tea every morning and they know this as they have to clear up the cups yet they never replaced the sugar. It wasn't the end of the world and I didn't complain as we just got some sugar from the Palms during the day but again a pain. The vanity pack in the bathroom was only replaced once. The matches were not replaced at all. We ate in the Patois several times and each time I had soup it was cold or slightly warm at best. Once however it was hot and perfect though. My wife had a steak and it was possibly the worst piece ever and uneditable. Again we didn't complain but when the waiter asked why she had left it, we explained it was too tough he said OH WELL **** HAPPENS! We were left sat there with mouths wide open in shock. The steak being tough was not a problem and probably not the chefs fault but being told **** HAPPENS is not what you expect from any restaurant let alone an expensive 5 star hotel! I won't name names but a female member of staff within 5 minutes of meeting her was asking us where her Christmas present was! I see staff spitting when they thought no one was watching, including women! A guy at one of food stations on Christmas day morning (again I won't name names) was so out of it that he didn't know what he was doing and then apologised saying that he had been up all night getting stoned and drinking Red Bull without any sleep. My wife and the American standing next to her just looked at each other in disbelief! I don't drink wine but my wife does and says that the new Italian wine is poor and the Frontera from last year was much better but you probably have others saying vice versa? We asked for Frontera and after a few grunts and moans someone managed to find some for her but again it was a pain. Several times we had finished our meals before our drinks had even arrived... Several times they come to take food orders before a drinks order... Several times it was a mission just to get someone to take our drinks order in the first place yet as soon as the water is finished it's immediately topped up.... Staff were standing at their stations talking and looking at their watches... We ate in Patois one evening and sat there for 30 mins before our drinks order was taken and when they did arrive they were wrong. I went to the bar myself in the end... 30 mins later our food arrived and mine was missing potatoes! On Christmas day in the Patois a couple of the staff were so miserable and grumpy and moaning that they had to work Christmas day, although saying that though the waitress who served us a couple of times was very nice and happy happy happy. New years eve in the Patois was a total mess up! We was one of the first in the restaurant, and no sooner than we sat down our food started to arrive. We had not even looked at the set menu when the food started to be put down on our tables. Once the fish cake starter was taken away we looked what was for the main course and noticed that they never even gave us the first course of Sashimi yet all the other tables around us were given it so it was clearly forgotten in the rush. Trying to get a drink was also a nightmare but we just went direct to the bar as by this time we had given up. I said to the waiter you've not asked how I want my steak cooked and he said they're all coming out the same... well cooked, when mine arrived it was medium rare with blood running out of it :-( The lobster was like rubber. All in all the food courses were served and finished in less than an hour! I could understand the rush if there was 2 sittings but there was only 1. I guess everyone wanted to go home as it was new years eve? We was in the gift shop buying souvenirs and my wife picked up a fridge magnet, the lady on the till pointed out that it was damaged and to choose another, when she picked up a replacement another one had been stuck to it and fell on the floor breaking. My wife said I'm really sorry, it wasn't my fault, it was stuck to the other by whoever put it on there last. The lady came over and moaned at her, picked it up and went off to the office to talk to someone. She then come back and said that she had to pay for it! Even though we had $70 worth of goods on the counter and it wasn't her fault. How pathetic trying to charge us for a couple of $$ fridge magnet when it wasn't really her fault in the first place. If we had dropped a bottle or something else and it been a genuine accident then I would have gladly paid but over something so small as a fridge magnet I can't believe we were made to stand there while she went off to report it to someone. I lost the head and said that there's no way I'm paying for it, we've spent $20'000 coming to couples in the last 13 months and it's not on. Please go and get the manager.... Off she scurried to the office again for a couple of minutes then come back and said OK you don't have to pay. It was basically the final straw and we was so looking forward to going home by this time. Maybe put a sign up sayings ANY BREAKAGES MUST BE PAID FOR if that's your policy? It seems like they've lost touch where service is concerned and need to get back to the basics. Whoever is managing these people that I've said about above is the one that needs to be pulled up and notified of how to provide good customer service etc as it's a joke at times and people seem untrained. We stayed in a 4 star hotel in Cuba earlier on in the year and the service ran rings around these guys, in fact I'm sure most cafes would too. We stay at couples because of the service and food quality and don't mind that the rooms are basic and not glamorous or opulent etc but if we don't get the 5 star service then there's no point. There's plenty of other hotels and some are a lot cheaper too. On a plus side we were 70% happy. Marvin and co. in the swim up bar are great and fantastic service $150 returning bonus resort money was great Cheval and Chantel are also friends of ours now and very good at their jobs. The Palms breakfast was great everyday Lemongrass was very good The security were excellent and made you feel really safe The beach and grounds were kept very well although the towels at the great house end were not put out until around 10am each day. Most of the staff do try hard! Most of the time everything was OK but when you're paying such a high price it needs to be great 99% of the time. None of the above complaints individually are much of an issue but when it's something everyday they build up and become a pain. We have booked again to come to Couples later this year (31/12/15) for 2 weeks, and if the service has not improved we will find another hotel :-(
BEACH AND OCEAN IS AMAZING!!
My husband and I stayed here in 2013 but we have compared all of our beach vacations since to this resort. We are in our early 30's and really had such an amazing time!! The beach is pristine. The...
My husband and I stayed here in 2013 but we have compared all of our beach vacations since to this resort. We are in our early 30's and really had such an amazing time!! The beach is pristine. The sandy is soft and white and the water is crystal clear and calm. You can see your shadows on the ocen floor. This resort also has security, so although there are locals walking the beach selling different artifacts or goods, they are not obtrusive and all barders or exchanges must be done with security present. We actually enjoyed talking to the locals that walked by and have fond memories of them. One in particular was known as "Iceblock" who sang to us and played his guitar a few times. We just absolutely loved spending our time on the beach b/c it was so peaceful and calm and beautiful. The night life is lacking however, we found ourselves pretty bored after dinner. The food however was delicious and there wasn't one meal we didn't like!! I highly recommend the private dinner on the beach and do the wishing lantern!! So romantic!! My husband and I have been to Mexico, Antigua, and Punta Cana and so far Negril has had the best beach and ocean bar none. But if you want a night life AND the beutiful beach, try staying at the Sandals in Negril.
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