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My happy place in the sun. Friendly people, great activities and forget about time.
Date of stay: November 2013
Trip type: Couple
I will return for my tenth stay at CSA this December. The location and beach are beautiful. The grounds are covered with palms and the serpentine pathways through the greenery belies the fact that there are a lot of people on ...
I will return for my tenth stay at CSA this December. The location and beach are beautiful. The grounds are covered with palms and the serpentine pathways through the greenery belies the fact that there are a lot of people on the site. Staff are friendly and helpful. I always look forward to meeting staff members who have been at CSA since my first visit. They still remember me. I enjoy the whole experience from socializing over a breakfast of whatever I feel like eating, to the scuba diving on a beautiful new boat. The dive staff is experienced and makes every dive fun and safe for beginners as well as interesting for experienced divers. I enjoy the casual luxury of the place, with no need to dress up in the evenings and the staff being friendly and helpful while not intruding on the experience. The weight room is first class and accommodates the casual work out to some very heavy lifting. Donovan, the supervisor, is a knowledgeable quiet man who can give every assistance with your workout or answer any questions you may have about your fitness plan. Donovan, thanks for helping me to my heaviest lifts while working with you in Jamaica. I enjoy the wide variety of food and have never gone hungry at CSA !!! The tennis courts are well kept and tennis is part of what makes CSA a destination resort. Night life is as varied as the menu, from piano bar to the house band led by the talented Lincon, to visiting singers and performers. Every night different and enjoyable. The rooms are simple, clean spacious. Hats off to Couples Swept Away, my happy place.
A Perfect Honeymoon!
Date of stay: September 2013
Trip type: Honeymoon
We took our Honeymoon at Couples Swept Away in Negril Jamaica and it was a week to remember. The facility offered everything from health and fitness, luxury spa, night life, entertainment, water and beach activities, excursions, and relaxation. ...
We took our Honeymoon at Couples Swept Away in Negril Jamaica and it was a week to remember. The facility offered everything from health and fitness, luxury spa, night life, entertainment, water and beach activities, excursions, and relaxation. It was a wonderful mix of romance, fun and socializing. The age groups was from 20's to 50's and all guests we met were enjoying their stay. We never heard a single couple with a complaint about the facility. The beach is clean, well groomed and warm as a bath tub. There is drink service to the beach and lots of lounge chairs and floaters for the ocean. If you are looking for a tan there's tons of room but lots of shade for those who prefer to read or just relax. The many restaurants offered wonderful flavours and variety every day. You were never tired of the large buffet but you still had great options for al a cart with the other restaurants. There are two finer dining al a cart restaurants so bring at least two nice outfits so you can celebrate in style. There is limited beef choices but tons of chicken, fish, seafood, pork and vegetarian options. We also participated in the private dinner on the beach (for an additional fee) and loved the evening would recommend to all. The staff were amazing and the hospitality flowed as well as the free drinks. There was never a request they didn't try to accommodate and they never met you without a smile. We met many guests that were return visitors and we will definitely join the group of repeaters. A Honeymoon to remember. Thank you to Couples Swept Away and Westjet Vacations!
An amazing staff, paradise setting, 5 star food and excellent amenities: a dream vacation!!
Date of stay: December 2012
Trip type: Couple
An extraordinary staff, always eager and well disposed to help. The sports and spa facilities are excellent and the best in Jamaica. For an all inclusive, it is very satisfying that they don't cut corners, the food is ...
An extraordinary staff, always eager and well disposed to help. The sports and spa facilities are excellent and the best in Jamaica. For an all inclusive, it is very satisfying that they don't cut corners, the food is 5 star, excellent quality liquor, bar service, even on the beach!! The long beach and the crystal clear water was a perfect scene. Great entertainment, morning and evening at the Palms, great effort put out by the entire staff to stage the Friday night Beach party. Even at 98% capacity, the layout and facilities are such that you never feel crowded, never fighting for a good spot on the beach. Was our second time back, going back next year with friends. Thank you swept away for another wonderful experience. Anthony and Mary
Perfect honeymoon! Had to ignore the sewer smell though
Date of stay: November 2012
Trip type: Honeymoon
Couples Swept Away was a perfect honeymoon! It was exactly what we were looking for. Lots of pools to find a quite spot, wasn't too big of a resort, not too busy, no big party groups there, activities ...
Couples Swept Away was a perfect honeymoon! It was exactly what we were looking for. Lots of pools to find a quite spot, wasn't too big of a resort, not too busy, no big party groups there, activities aimed at couples & honeymooners were a lot of fun. Location was good - 1.5hrs away from airport. Most off resort activities required a little drive - horseback riding only 20mins away. Zipline, however, was about a 2hr drive. Downtown shopping area only a 10min drive if you wanted to buy coffee or booze off resort (we did, big savings). Staff very laid back and easy going. It's a no-tipping, no-cash resort, which is nice, but takes the bartering out of the equation if you're into that. We would go back, for sure. There was an issue to sewer smells on the resort throughout our stay. Might of been related to Hurricane Sandy that was the week before. There was also 2 male bathrooms I noted to have their floor drains back up. Might be an issue that's resolved now, but the smell wasn't pleasant.
We loved it and are already planning our return!!
Date of stay: March 2012
Trip type: Couple
We have travelled for years and have stayed at numerous all inclusives in Mexico as well as the Dominican Republic and Cuba. We have also tried top notch cruises and have found Couples Swept away by far ...
We have travelled for years and have stayed at numerous all inclusives in Mexico as well as the Dominican Republic and Cuba. We have also tried top notch cruises and have found Couples Swept away by far the best. First of all the beach - the beach is amazing and goes on for miles. Than there is the staff - who were all extremely welcoming. As to the food, it was very good and the selection of liquors varied and top notch. The exercise facility alone is worth the trip with a lap pool, tennis courts as well as tennis clinics, yoga, pilates, jogging track, basketball court and on and on it goes. All activities are included - water skiing, a sunset cruise, snorkelling in either day light or at night. You can't fit it all in in just a short week. We have already decided to return. Next year we will forgo the beach front verandah suite- as all the rooms are nice -and spend the money on a longer stay.
wonderful couple's getaway
Date of stay: August 2011
Trip type: Couple
My wife & I spent two amazing weeks at Couples Swept Away in Negril in Aug 2011. We have never seen a beach so beautiful or water so crystal blue in our lives. The staff at CSA were truly ...
My wife & I spent two amazing weeks at Couples Swept Away in Negril in Aug 2011. We have never seen a beach so beautiful or water so crystal blue in our lives. The staff at CSA were truly amazing, always smiling & always willing to offer advice or assistance if needed. The Hotel grounds were great, very tropical & lush, the work out facilities were by far the best we?ve ever experienced at a hotel. The restaurants were very good & offered a wide variety of dining options. If I had to pick one thing that put Couples Swept Away above any other hotel we stayed at in the past it would have to be all the inclusions. Everything from catamaran cruises & scuba diving to the strict no tipping policy truly helped make our holiday one of the most relaxing getaways we?ve ever been on!
Yea mon, it's amazing!!
Date of stay: August 2011
Trip type: Couple
Negril was a trip that we will not forget! The people, the beaches, the water, the SMILES!! They have a way of life that we all should consider in the way that they are so relaxed and are ...
Negril was a trip that we will not forget! The people, the beaches, the water, the SMILES!! They have a way of life that we all should consider in the way that they are so relaxed and are so happy!! The beaches and water were like those that you see in the corona commercials!! The red stripe cold and always ready for you!! We fell in love with the jerk chicken so much that when we got home... We went and bought a smoker to make our own little piece of JAMAICA!! We will be back... Oh yea mon!!!
What to expect (based on 3611 reviews):
5 most recent TripAdvisor reviews:
Great vacation.....and did I mention the beach
First time in Negril and first time at a Coupes resort. We've been to 3 other resorts on other islands and 3 cruises, this is the best. Before we came I read a review, so this is not an original...
First time in Negril and first time at a Coupes resort. We've been to 3 other resorts on other islands and 3 cruises, this is the best. Before we came I read a review, so this is not an original idea, that said "bring more swim suits and less clothes" and I will second that idea. Except for dinner you can and will live in your swim suit. Do plan on long pants for men and dress/skirt for women for the 2 up scale restaurants. Let's talk about the beach, beautiful sand and calm water especially in the morning. Also something we haver never seen before, each chaise lounge has a pad that also serves as a floatation raft. Great for just hanging out on in the water. Yes some people go out early and save a chaise lounge, so just play the game and you can have a chair all day. Water sports- the fact that so many water sports are included saves time and the expense of extra excursions. We did snorkeling (not the best snorkeling experience, but for the hour we invested and no extra cost it was fun) , kayaking( do this in the AM) ,paddle boarding(also do in tpphe AM), glass bottom boat tour( be sure to do this if you do not plan to snorkel) and the catamaran ride( do not miss this and be prepared to swim off the boat. Even swam into a cave. Local kids that dive off the cliffs will ask for tips, so bring a few singles to throw to them if you are so inclined. Also be prepared to tip on the catamaran, as they are not Couples employees. Also the water sport staff were all very helpful and friendly. They acted like they really wanted you to enjoy yourself. Restaurants- All were good. Best atmosphere was Lemongrass. Do not be afraid of the spicyness of the food here, they will adjust to your taste. My favorite dinner was at Feathers, but even though atmosphere was very classy, it is not open air and did not have the same feel as the other restaurants. My wife's favorite dinner was at Patios. Lunch.....great jerk chicken at Cabana and, my favorite, the snapper sandwich at Sea Grapes. Breakfast-buffet at Palms. Be considerate of other dinners and abide by the dress code for dinner. Room.- not the fanciest room we have stayed in, but very adequate and clean. Nice big king bed and enough closet space. Remember, more swim suits and less clothes. They give you clean towels often and restock mini bar more than enough. You will not spend much time here except to sleep. Staff- Most, including wait staff, very friendly and helpfully. Some not so much, but not enough to be an issue. We had 3 waitresses that were very good and we wrote down their names so we can mention them in our comments to Couples. Overall a great place and one we would definitely come back to. See you when we come back 'mon!
Couples Swept Away - excellence!
From arrival at Montego Bay airport to return, all 10 days were excellent. Greeted by the rep, taken to the reception at the airport, given drinks and a cold towel. Friendly greeting. The transfer...
From arrival at Montego Bay airport to return, all 10 days were excellent. Greeted by the rep, taken to the reception at the airport, given drinks and a cold towel. Friendly greeting. The transfer bus driver, gave information along the way to the hotel. Explaining some of the sights and culture of Jamaica. Our hotel room was charming, we had a queen size bed, large shower room and toilet. Good storage space. We had an outside veranda, with comfortable seating and hammock. All inclusive drinks and food available all day. Smoothies also made on demand. There were spinning, yoga, classes, an open air gym, aqua aerobics, swimming pools and spa. Every night there was entertainment in two areas of the resort.There are 3 restaurants, Feathers has to be booked in advance for dinner. The hotel staff were attentive. This is one place I could go back to regularly. Highly recommended. There is a free catamaran trip, which passes by Rics Cafe, and you can go in the ocean for a swim. On the way back they had music playing, I got everyone up to dance! Great fun.
Really great time, would make minor changes
We went in September for our honeymoon. We had never been but my parents and other family members have been and recommended it. Our room was great- oceanfront 2nd floor. We did have glass windows...
We went in September for our honeymoon. We had never been but my parents and other family members have been and recommended it. Our room was great- oceanfront 2nd floor. We did have glass windows so not sure about the other reviewer saying they didn't have enclosed windows. The tree frogs were VERY loud at night but only when walking to and from dinner. Once in the room, we didn't really hear them and didn't hinder our sleep. We slept great, we liked the bed and everything about the room. The beach was the absolute best. The rafts provided were so amazing to just lie there and float around. Beautiful clear water, no rocks, no waves, just the way I like it! Down side, as others have mentioned- the vendors. They walk by screaming the same thing all day long "Jamaica ring! Cuban cigars!" Their voice just cuts to your brain after a while and makes it hard to relax. We actually had to stay in the water avoiding one certain man who wouldn't leave us alone and was standing waiting for us to head back to our chairs. This really pissed off my husband. The pool area was nothing great but that's fine as we spent most time in the ocean. The hot tub was luke warm though, and we enjoy a nice hot tub at night so that would have been nice. We walked over to see the gym area and tennis courts, which looked nice but we didn't participate in. The restaurants were....weird. We are light packers and didn't bring "dress" clothes so we weren't able to eat at Feathers. We alternated between the other 2 restaurants. There weren't many choices, maybe 5 entree items but they were absolutely delicious. We were a little bummed because we loved the pool grill for lunches (burgers, hot dogs, jerk chicken) and we would have loved to grab dinner there but it was closed from 5pm-10pm. We aren't the type who enjoy getting dressed in collared shirts just for dinner, so we really would have liked the option to have the grill or room service but that wasn't an option. We actually bought $6 potato chips from the lobby store because we found there really wasn't that many snack options, only meals. We've stayed at other all inclusives that had 24 hour snack bars and we enjoy that. The water sports were awesome. We did paddle board, kayak, snorkel, catamaran cruise and loved all of them. Vernel was great, he didn't bring us out on any but he chatted with us at the pool for a while and was a really nice, hard working kid. Only other thing I'd say that was a down side for me was the exterior appearance. The buildings had mold and paint chipping off especially around the pool area. I understand it's probably hard in that humid, tropical environment but it looked a little bad and could use some attention. I think I expected just a little more for the price. We've stayed at other places that were just as nice but half the price. Oh yea, there are 2 stray dogs and cats that are really friendly because everyone feeds them lol.
This was our first stay in Jamaica and at a Couples Resort. Initially, we were curious about the 'no tip policy' and how the service would be. We normally bring an extra $300- $400 in small bills for...
This was our first stay in Jamaica and at a Couples Resort. Initially, we were curious about the 'no tip policy' and how the service would be. We normally bring an extra $300- $400 in small bills for tips when we vacation at an AI. Not only were the staff not expecting tips, they were going out of their way to make sure all was great. We were very taken aback at how the staff would engage us in conversation, remembered our names, and what we liked and it was NOT because they were expecting a tip like at other resorts. Was it the Jamaican culture, was it the wage they are paid at Couples, we are not sure but either way we loved it. The service alone was enough to ensure a second trip but then you add the georgeous beach, excellent food, great drinks and laid back atmosphere and you have a perfect vacation. We also loved the fact that there were so many things included that cost extra at other resorts like water sports, excursions, etc. See you again soon Couples!
Couples Swept Away Honest Evaluation
This review is not to bash the entire resort nor is it a praise fest. This review will look at a few areas: Room/Accommodations, Front Desk Service, Concierge, Restaurants/ Food, Food Service, Water...
This review is not to bash the entire resort nor is it a praise fest. This review will look at a few areas: Room/Accommodations, Front Desk Service, Concierge, Restaurants/ Food, Food Service, Water Sports/Activities, Gift Shop and grounds. Here we go. Room/Accommodations: We stayed in a Beach Front Suite (not the room we booked but they insisted it was, I checked with the agent and they refunded us the difference). The room was fine and the views were great. We did have a few issues. There is no glass on the windows! You hear everything going on. The bar was below our unit and every morning at 6am, the ice, the shovels and the tractors, get you up. It sounded like they were in our unit. The room also did not have walls that went up to the ceiling. So when someone was in the bathroom, everyone might as well been in there. The AC broke on day two and we called the front desk, the operator, the hotel management and we received the "Ok, no problem". Which in theory sounds great but there was no action behind it. Two days later and a lot of time trying to get someone to help, they fixed it and made us move to a different room for one night. The beds are very hard and the linens are at the level of a Holiday Inn. So, not that fantastic but still not the worst of it. The Frogs! Yes, there is species of tree frog that croak from 6pm to 6am every night. This sounds like it would be romantic but there is no glass on the windows, so, it sounds like a fire alarm going off all night long. We had to sleep with headphones on with white sound playing. When you put all of this together, coupled with the price, the room gets a Poor rating. We went to get some rest from our very stressful life and being able to sleep is critical for us. Front Desk Service: "No Problem!" this is the answer we got when we asked for anything, which were: fix the A/C and paying our bill. However, this phrase does not mean what you think. Our observation indicated it means "Go away!". You already know about the A/C issue. Paying the bill was interesting and required us to go to our room three different times. We chose to do express check-out the night before and Mario was manning the front desk. He was nice but lacked some training and information. Every question we had he was unable to answer. We had some coupons that reduced our bill and he was unable to help us because he couldn't remember how to put it on the bill. He actually asked me to sign first and he would take it off later. We didn't take that option. We waited for someone else to help him. She was sitting 4 feet away, literally watching him struggle. There was no one else in the room and we wanted to go eat. I actually asked her to help him and she was not pleased but eventually did. When we went to pay, they said cash or credit. I said credit. They said that I had to swipe the card again. They will swipe your card when you get there and hold 300$. I told them to use the card they already swiped and they said ok, give me the card. Well, it was in the safe in our room. So, we walked back to our room and got the card and went back to front desk. I figured, like most hotels that take credit cards, I wouldn't need it to pay the bill by swiping again. Wrong. When I got back, they finished the bill paying process. On a side note: when I got back to the states, my bank called me and said that I had some strange activity on my account. They also said that my card number was stolen and had to cancel the card number and they issued a new one. The bank suspected that it was someone at the resort but couldn't say for sure. Neither can I but just be aware of who you are giving your card to and never let it out of your sight. Poor Rating Moving on. Concierge: Ok, this was not bad but they seemed to be annoyed that we were asking questions and were told after she asked if we had a laptop with us "You should look at the website for more details about the excursions and activities". I asked her "Aren't you the concierge?" she said "Yes, I am but there are more details on the site". They do not tell you about anything unless you ask specifically. Again, they were annoyed to be helping us. We discovered we missed out on some activities after doing some digging. Like scuba diving, it's free. We thought it was an extra cost but it's not. Poor Rating Restaurants/ Food: The food was very good. Feathers is the best but they have some weird reservation policy so, be diligent and get in. It's worth it. They do have a no jeans policy so bring pants or, they do not tell you this unless you ask, they will loan you pants. Blue dress slacks. They do tell you to buy some from the gift shop (I will address this experience shortly). The menus do change slightly but breakfast is basically the same but very good. I was very impressed with the food and the service of the staff manning the various stations. Excellent rating. Food Service: Excellent! Always willing to get you drinks and very friendly. They ask how your day is going and know more about whats going on than the concierge and front desk staff. Really great! The Martini bar upstairs is also filled with great people and top shelf drinks. The best bar on property but they don't advertise this. So, check it out it's really great. Excellent Rating Water Sports/ Activities: I don't want to put these together but the activities were limited. The water sports were really great! I highly recommend participating. They guys over there are very willing to help, friendly, funny and put you first. Stand-up paddle boarding is fun and so are the other activities. If you don't know how to do it, they will help you. The resort activities were ok, but I attribute this rating to lack of participation from the guests. I am sure when the resort is more full the better these activities are. The casino night was not good but the staff who were running it were really great and enthusiastic. Kudos to them for going all in even though the guests were not participating. This lack of participation could be attributed to the concierge and their lack of enthusiasm for the sharing the information with the guests. The beach bonfire was very nice and romantic, until the rain came. The sunset cruise was fun but when we stopped some kids swam up to the boat and said "Give me a donation and I'll dive off the cliff" They swam around the boat and we didn't go into the water because of it. Excellent rating though for this part of the experience. Gift Shop: Ok, I was told I needed to buy some pants to go to dinner (which I did) but then, because I was joking with the wait staff, found out the restaurant will loan you some. So, I took the pants back to the gift shop (never even took them out of the bag) and they refused to take them back. They said that their policy was to not take them back after 24 hours. Some how that makes a difference. I explained the situation and they still refused. I went to the front desk and they said "No problem", which I was already aware of what that meant, so I stood up and the gift shop manager was walking out of the lobby. I asked her to help and she did without question. We did have to walk across the resort twice but I was able to share my experience with her. She asked me "How is your stay so far?". I did tell her that she might not like the answer but she insisted. So I told her. When we got to the gift shop the ladies who refused to help me changed their attitude when she walked in with me. I was given a refund but not without having to spend an hour dealing with this issue. The gift shop did have some nice items and I encourage you to check them out. Be aware of the return policy. Good rating. Grounds: The grounds are very well kept. The guys working are very friendly and really take pride in their work. I was impressed how clean everything was. Excellent Rating Other items to consider: The people on the beach can be maddening! Not kidding. There are local merchants that walk the beach and yell from the waterfront to come to them so you can buy their items. We were reading during the day on the beach (the best part of the vacation) and they would stand there and call you until you looked up to say "No thank you". There were a few that were actually funny but it gets old quick! "Ring! Ring! Jamaica Ring!" That guys was the worst. We could hear him from our room but then again, we could hear everything from our room. Also, no matter who it is, if you say no, they will ask you if you want "something from the mountain?" which means ganja. The one guy had a shirt on that said "I'm the Brownie Man!". I am sure he does very well for himself during spring break. If you do choose to negotiate with one of the local people, the resort security will come over and watch the transaction to make sure you don't get hustled. Don't be afraid to negotiate. Also, don't be afraid to say "No thanks". The musicians are fun and if you ask them for a song, then you should be ready to tip them (that is for the lady from England who refused to pay these performers...don't do that!) The performers were pretty good, especially the group of guys that play a banjo, guitar, maracas and wait for it....a wooden box! It was awesome. He made this bass from a wooden box and strips of metal. It was cool. The steel drum group was good too. Overall, the resort was average because of the room issue, front desk and concierge. If we would have had a great room and sleeping experience it would have been much better. We probably would not go back but if you choose to go, make sure your room has some glass and an A/C that works. Safe Travels!
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