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    Very fun and exciting, will go again to KBH next year!! Woot! Woot!

    Would recommend

    Reviewed by Campbell on Feb 17, 2013

    Date of stay: February 2013

    Trip type: Family

    Everything was excellent! People from the hotel were very good. Only thing was there is no WIFI service. The WIFI we paid for did work on the odd day but even then signal was very weak. There is no room service ...

    Everything was excellent! People from the hotel were very good. Only thing was there is no WIFI service. The WIFI we paid for did work on the odd day but even then signal was very weak. There is no room service but can get food downstairs at the restaurant or the TIKI Bar and Grill. TIKI Bar was awesome...got to know Tom and Dan, among others. Cheaper to have breakfast at Lahaina. Pic added is taken from our 6th floor room.

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    KBH's location & outstanding hospitality make it truly "The Most Hawaiian Hotel".

    Would recommend

    Reviewed by Joy & Neil on Dec 18, 2012

    Date of stay: December 2012

    Trip type: Couple

    This was our third stay at KBH & we continue to love it for its old fashioned charm & genuine Hawaiian aloha spirit. Every single staff member we came in contact with was warm & friendly. Our spacious ocean front ...

    This was our third stay at KBH & we continue to love it for its old fashioned charm & genuine Hawaiian aloha spirit. Every single staff member we came in contact with was warm & friendly. Our spacious ocean front room & lanai were perfect for relaxing. The beautiful grounds & primo beach location cannot be beat. Nightly entertainment was enjoyable & Sunday brunches were delightful. We have stayed at other resorts & checked out more resorts & condos in Maui. KBH is the best & we will definitely stay there again.

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    You will feel that " you " are their reason for getting up in the morning, no doubt about it !!

    Would recommend

    Reviewed by Brenda & Ken R. on Sep 19, 2012

    Date of stay: September 2011

    Trip type: Couple

    My wife and I discovered the KBH back in 2004 and have returned each and every year with the exception of 2012 due to an unexpected medical emergency. We plan on going back in 2013. I cannot find the words ...

    My wife and I discovered the KBH back in 2004 and have returned each and every year with the exception of 2012 due to an unexpected medical emergency. We plan on going back in 2013. I cannot find the words to describe the exceptional service and hospitality we have always received at this resort. When we arrive at check in there has always been a number of staff in the lobby that recognise our faces and in response come right over and greet us both with big hugs and kisses.We have travelled to many places over the years where we have gone back to the same hotels and never saw any familiar faces from one year to the next. The majority of the their staff have 20 + years of service time. That in it self speaks volumes as to how the hotel cares for its employees and guests alike. Genuine hospitality in every aspect without any trace whatsoever of sensing scripted behavior. If you are seeking a "true" down to earth Hawaiian experience this is the place to call your home while vacationing. Sincerely Brenda & Ken R.

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    Loved our stay in Maui! Can we move there????

    Would recommend

    Reviewed by Woody on May 31, 2012

    Date of stay: February 2012

    Trip type: Friends

    This hotel has a great beach - we updated to a beach front room and it was worth it for the great view. It is a family oriented hotel, and has a small convenience store that has drinks, sandwiches ...

    This hotel has a great beach - we updated to a beach front room and it was worth it for the great view. It is a family oriented hotel, and has a small convenience store that has drinks, sandwiches and cheese and stuff, so you don't have to eat out at every meal. It was close to a mall, and fairly close to Lahaina - we had a great vacation! We were there during whale watching season - could see the whales breaching right in front of the hotel..... Did the road to Hana which is beautiful, but long! Note that some of the boat tours leave directly in front of the hotel which would be great if you don't want to drive.

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    Maui

    Would recommend

    Reviewed by Fay on Sep 11, 2011

    Date of stay: May 2011

    Trip type: Family

    love Maui. One of my fav places to ...

    love Maui. One of my fav places to vacation.

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        We Love Maui!!

        Would recommend

        Reviewed by Juli on Aug 16, 2011

        Date of stay: May 2011

        Trip type: Family

        We went to Maui this time to attend a close friend to the families wedding. We stayed at the Kaanapalli Beach Club and it was fantastic. It had a kids club room for the kids with bowling alleys, craft area, ...

        We went to Maui this time to attend a close friend to the families wedding. We stayed at the Kaanapalli Beach Club and it was fantastic. It had a kids club room for the kids with bowling alleys, craft area, air hockey table etc it also had a large pool with a kiddie pool with a waterslide. We found an awesome kids beach in Lahaina that has a rock wall far out in the water to break the waves so our little ones can play on the shore without the waves crashing on them. One of our favorite places to eat in Maui is a little Italian place called Antonios. The food was really freah and the staff are very friendly and hard workers. This was our son's first time to the ocean so it was was pretty cool to see how he reacted to the sand and water.

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        Love Love Love Maui!!!

        Would recommend

        Reviewed by Dana on Jul 26, 2011

        Date of stay: October 2010

        Trip type: Couple

        It was my first time to Maui and I can't say that I had one single complaint. The hotel was amazing. It was very clean and the staff were so great. I would highly recommend the hotel. One of my ...

        It was my first time to Maui and I can't say that I had one single complaint. The hotel was amazing. It was very clean and the staff were so great. I would highly recommend the hotel. One of my favorite oarts of Maui was Lahina. The cute little shops and atmosphere was really fun. All in all it was a great vacation.

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        Honeymoon in Maui

        Would recommend

        Reviewed by Tracey on Jul 25, 2011

        Date of stay: September 2010

        Trip type: Honeymoon

        What a perfect destination. We rented a Little Red Convertable and put on the miles. We explored every inch of the Island. Leaving our room at 4:00 am to watch the sun rise over Haeleakala, sample the ...

        What a perfect destination. We rented a Little Red Convertable and put on the miles. We explored every inch of the Island. Leaving our room at 4:00 am to watch the sun rise over Haeleakala, sample the pineapple wine in the vineyard, hike through the bamboo forest, dip in the seven sacred pools (as the tourist call it), tour the Aquarium, visit National Parks, shopping trips to local markets and Costco of course, Art Gallaries, coffee plantations .... and then .... a Luau in La'hanai, explore old lava flows, snorkelling with the turtles and sharks. Oh right, this was our Honeymoon so we also had beautiful walks on the beach, ate scrumptious foods, found a few mornings to laze about. Just for good measure we through in the Maui Marathon. This Island has something for everyone and we can't wait to go back for our 10 year Anniversary and do it all (almost all) again! Helpful hints .. drink plenty of water, eat as much fruit and sea food as your tummy will allow .. and a few Mai Tai .. mmmm good!

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          TripAdvisor

          What to expect (based on 2714 reviews):

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            5 most recent TripAdvisor reviews:

            Nice, cozy vacation destination!

            Reviewed by Robin R(Lincoln, Nebraska) on Apr 19, 2015

            My husband and I just came back from our third trip to this hotel. We celebrated our ten year wedding anniversary while there. We got married at this hotel and love that it is so Hawaiian and...

            My husband and I just came back from our third trip to this hotel. We celebrated our ten year wedding anniversary while there. We got married at this hotel and love that it is so Hawaiian and peaceful and quiet. It is not a five star hotel but has everything you need while on vacation without all the hustle and bustle of the bigger hotels with larger pools and smaller beaches then Kaanapali. We love the Tiki Bar and Tiki Grill and frequented them quite often. Dale has to be the best bartender who has been there along time and really makes you feel welcome. Very beautiful grounds and very nice staff that work there.

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            Nice location

            Reviewed by HSHSophia(New York City, New York) on Apr 17, 2015

            The location was really nice, walking distance to the Whaler's village. Definitely most affordable than its neighbors. The staff are very nice & friendly. The hotel in itself though is quite...

            The location was really nice, walking distance to the Whaler's village. Definitely most affordable than its neighbors. The staff are very nice & friendly. The hotel in itself though is quite dated. The food & beverage is below average at times. I felt the alcoholic drinks were a bit watered down. There are many other places to go eat anyway. The pool is very small but the property is water front and they have a good concierge for activities. The fee to rent cabanas & chairs can add up though during your stay.

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            Average Stay

            Reviewed by Kelly S(Ogden, Utah) on Apr 15, 2015

            We stayed here our first 3 nights in Maui. From the moment we arrived we didn't feel comfortable. There was no greeting when I stepped out of the car. I had a long line to wait in for check in but...

            We stayed here our first 3 nights in Maui. From the moment we arrived we didn't feel comfortable. There was no greeting when I stepped out of the car. I had a long line to wait in for check in but there were plenty of staff waiting to help club members (time share holders). They didn't offer to help with bags and we lugged them all the way to the opposite side of resort. We were on the 3rd floor and there was no elevator. The only time we were greeted by anyone was one of the cleaning ladies said hi. We went to the restaurant for the buffet breakfast and it was mediocre. The waiter wasn't even very attentive. We had a partial ocean view but you had to go out on the lanai to see the bay by Black Rock. Mostly our view was the resort next door. I did love the location but if I go again I'll stay at a nicer hotel. The pool was so small and the décor doesn't feel Hawaiian, just old. Maybe this is as good as it gets for the price.

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            Great place for a family reunion!

            Reviewed by Empress2000(Greenbank, Washington) on Apr 15, 2015

            We came here for a family reunion. I was reluctant at first because I prefer to stay in condos in Hawaii. But since it was for a large group of us it actually was perfect. We had a partial ocean...

            We came here for a family reunion. I was reluctant at first because I prefer to stay in condos in Hawaii. But since it was for a large group of us it actually was perfect. We had a partial ocean view room which I think was the best of the lot. Our balcony overlooked both the lovely gardens and grounds as well as a view of the ocean and Black Rock. The staff was very friendly and gracious. Only one morning did we feel ignored for a while at breakfast, which was included with our package. The Tiki Bar and the Tiki Grill were great meeting places for the family. The bar was reasonably priced and the food at the grill was really quite good. I recommend the beef dip sandwich, the pot stickers and the pizza.

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              Great Location

              Reviewed by Julia D(Brentwood, California) on Apr 14, 2015

              We visited this hotel on a business trip. We were there for only 3 days. The location of the hotel is excellent and the price was far below other hotels along the same beach. That worked out well...

              We visited this hotel on a business trip. We were there for only 3 days. The location of the hotel is excellent and the price was far below other hotels along the same beach. That worked out well since staying within the budget was necessary. When we booked the room we booked the Aloha Value room which faces the "exterior lawns" (which means a fence and a sidewalk) and even though it says "daily breakfast included for all paying adults" when we checked in we were told that it did not include breakfast and were given a voucher for a breakfast presentation which we weren't interested in and did not attend. It was late and we didn't press the issue because we had made the reservations so long before we really didn't remember until we looked up the booking options after the fact. Also there is no wifi in the rooms, just in the courtyard which made it difficult to do emails in the evenings. On the bright side, you will have easy access to a wonderful beach. There is great snorkeling right near the hotel within walking distance and access to many snorkeling and whale watching cruises etc., right from the hotel. The pathway connects some of the most amazing hotels in the area and is a great jogging trail in the absence of a fitness center. Restaurants up and down the path are really great. The grounds of the Ka'anapali Beach Hotel are immaculate. The rooms however, leave a lot to be desired. The picture on the hotel website was nothing like what our room looked like. When we walked into our room it was like entering a time machine. The room was clean but very outdated. The shower was clean but on the outside the extensive patchwork was unattractive. The shower head was very old and wasteful. I know this might sound strange but there was so much water coming out that I found myself actually turning off the shower completely to lather up and then turning it back on to rinse off. I would think that conservation would be more important in a hotel that claims to be the "most Hawaiian". I think that Hawaiians in general are very serious about protecting their environment and resources. Housekeeping services were fantastic. The bellmen were also very friendly and excellent. Really, the whole staff was very friendly and happy. A pleasure to be in contact with. When we arrived, it was late in the evening and since there is no room service, my husband went down to the Tiki Bar to pick up some food. He brought back a chicken caesar salad. The chicken on the salad was so dry that in some places it was literally like jerky. I picked off the chicken and enjoyed the rest of the salad. That was the last time we ate on premises. We did enjoy drinks from the Tikki Bar on one other occasion, which were very good. The night before check out we called down to the front desk to discuss a late check out. The receptionist informed us that they didn't offer late check out so we asked if they offered a courtesy suite which is a common practice in Hawaii. We were told that all we needed to do was to call the front desk and ask for a courtesy suite in the morning so we made our plans for the rest of the day. In the morning we got ready to head out dressed for the days activities which included snorkeling a little way away from the hotel. Our bags were packed and ready to drop off at the bell desk. When we asked to reserve the courtesy suite we were told that we could not do that. We explained that we had already been told that it would not be a problem and that we just needed to call but it didn't matter. At that point we had to change our clothes and just leave the hotel. A few days later we received the standard "how was your stay" email. I never got a response from the hotel management. I wasn't expecting them to refund our money or anything so dramatic and never stated as much, but I can't say that I was not further disappointed that not even a feigned apology was offered. Not a peep. Between that, the food issue and the unattractiveness of the room it was a very disappointing stay. The beach, the hotel grounds and the friendliness of the staff are the only reasons I'm giving it an Average rating instead of a poor rating. Next time, I can say without a doubt that even though the beach was great, I would be hard pressed to stay at this hotel a second time.

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