Average ratings:

  • Cleanliness
  • Value
  • Service
  • Hotel Amenities
  • Food / Restaurants
  • Beach
  • Pool

Filter by trip type:

    Very fun and exciting, will go again to KBH next year!! Woot! Woot!

    Would recommend

    Reviewed by Campbell on Feb 17, 2013

    Date of stay: February 2013

    Trip type: Family

    Everything was excellent! People from the hotel were very good. Only thing was there is no WIFI service. The WIFI we paid for did work on the odd day but even then signal was very weak. There is no room service ...

    Everything was excellent! People from the hotel were very good. Only thing was there is no WIFI service. The WIFI we paid for did work on the odd day but even then signal was very weak. There is no room service but can get food downstairs at the restaurant or the TIKI Bar and Grill. TIKI Bar was awesome...got to know Tom and Dan, among others. Cheaper to have breakfast at Lahaina. Pic added is taken from our 6th floor room.

    Individual ratings:

    • Cleanliness
    • Value
    • Service
    • Hotel Amenities
    • Food / Restaurants
    • Beach
    • Pool

    See moreSee less

    KBH's location & outstanding hospitality make it truly "The Most Hawaiian Hotel".

    Would recommend

    Reviewed by Joy & Neil on Dec 18, 2012

    Date of stay: December 2012

    Trip type: Couple

    This was our third stay at KBH & we continue to love it for its old fashioned charm & genuine Hawaiian aloha spirit. Every single staff member we came in contact with was warm & friendly. Our spacious ocean front ...

    This was our third stay at KBH & we continue to love it for its old fashioned charm & genuine Hawaiian aloha spirit. Every single staff member we came in contact with was warm & friendly. Our spacious ocean front room & lanai were perfect for relaxing. The beautiful grounds & primo beach location cannot be beat. Nightly entertainment was enjoyable & Sunday brunches were delightful. We have stayed at other resorts & checked out more resorts & condos in Maui. KBH is the best & we will definitely stay there again.

    Individual ratings:

    • Cleanliness
    • Value
    • Service
    • Hotel Amenities
    • Food / Restaurants
    • Beach
    • Pool

    See moreSee less

    You will feel that " you " are their reason for getting up in the morning, no doubt about it !!

    Would recommend

    Reviewed by Brenda & Ken R. on Sep 19, 2012

    Date of stay: September 2011

    Trip type: Couple

    My wife and I discovered the KBH back in 2004 and have returned each and every year with the exception of 2012 due to an unexpected medical emergency. We plan on going back in 2013. I cannot find the words ...

    My wife and I discovered the KBH back in 2004 and have returned each and every year with the exception of 2012 due to an unexpected medical emergency. We plan on going back in 2013. I cannot find the words to describe the exceptional service and hospitality we have always received at this resort. When we arrive at check in there has always been a number of staff in the lobby that recognise our faces and in response come right over and greet us both with big hugs and kisses.We have travelled to many places over the years where we have gone back to the same hotels and never saw any familiar faces from one year to the next. The majority of the their staff have 20 + years of service time. That in it self speaks volumes as to how the hotel cares for its employees and guests alike. Genuine hospitality in every aspect without any trace whatsoever of sensing scripted behavior. If you are seeking a "true" down to earth Hawaiian experience this is the place to call your home while vacationing. Sincerely Brenda & Ken R.

    Individual ratings:

    • Cleanliness
    • Value
    • Service
    • Hotel Amenities
    • Food / Restaurants
    • Beach
    • Pool

    See moreSee less

    Loved our stay in Maui! Can we move there????

    Would recommend

    Reviewed by Woody on May 31, 2012

    Date of stay: February 2012

    Trip type: Friends

    This hotel has a great beach - we updated to a beach front room and it was worth it for the great view. It is a family oriented hotel, and has a small convenience store that has drinks, sandwiches ...

    This hotel has a great beach - we updated to a beach front room and it was worth it for the great view. It is a family oriented hotel, and has a small convenience store that has drinks, sandwiches and cheese and stuff, so you don't have to eat out at every meal. It was close to a mall, and fairly close to Lahaina - we had a great vacation! We were there during whale watching season - could see the whales breaching right in front of the hotel..... Did the road to Hana which is beautiful, but long! Note that some of the boat tours leave directly in front of the hotel which would be great if you don't want to drive.

    Individual ratings:

    • Cleanliness
    • Value
    • Service
    • Hotel Amenities
    • Food / Restaurants
    • Beach
    • Pool

    See moreSee less

    Maui

    Would recommend

    Reviewed by Fay on Sep 11, 2011

    Date of stay: May 2011

    Trip type: Family

    love Maui. One of my fav places to ...

    love Maui. One of my fav places to vacation.

    Individual ratings:

        See moreSee less

        We Love Maui!!

        Would recommend

        Reviewed by Juli on Aug 16, 2011

        Date of stay: May 2011

        Trip type: Family

        We went to Maui this time to attend a close friend to the families wedding. We stayed at the Kaanapalli Beach Club and it was fantastic. It had a kids club room for the kids with bowling alleys, craft area, ...

        We went to Maui this time to attend a close friend to the families wedding. We stayed at the Kaanapalli Beach Club and it was fantastic. It had a kids club room for the kids with bowling alleys, craft area, air hockey table etc it also had a large pool with a kiddie pool with a waterslide. We found an awesome kids beach in Lahaina that has a rock wall far out in the water to break the waves so our little ones can play on the shore without the waves crashing on them. One of our favorite places to eat in Maui is a little Italian place called Antonios. The food was really freah and the staff are very friendly and hard workers. This was our son's first time to the ocean so it was was pretty cool to see how he reacted to the sand and water.

        Individual ratings:

        • Cleanliness
        • Value
        • Service
        • Hotel Amenities
        • Food / Restaurants
        • Beach
        • Pool

        See moreSee less

        Love Love Love Maui!!!

        Would recommend

        Reviewed by Dana on Jul 26, 2011

        Date of stay: October 2010

        Trip type: Couple

        It was my first time to Maui and I can't say that I had one single complaint. The hotel was amazing. It was very clean and the staff were so great. I would highly recommend the hotel. One of my ...

        It was my first time to Maui and I can't say that I had one single complaint. The hotel was amazing. It was very clean and the staff were so great. I would highly recommend the hotel. One of my favorite oarts of Maui was Lahina. The cute little shops and atmosphere was really fun. All in all it was a great vacation.

        Individual ratings:

        • Cleanliness
        • Value
        • Service
        • Hotel Amenities
        • Food / Restaurants
        • Beach
        • Pool

        See moreSee less

        Honeymoon in Maui

        Would recommend

        Reviewed by Tracey on Jul 25, 2011

        Date of stay: September 2010

        Trip type: Honeymoon

        What a perfect destination. We rented a Little Red Convertable and put on the miles. We explored every inch of the Island. Leaving our room at 4:00 am to watch the sun rise over Haeleakala, sample the ...

        What a perfect destination. We rented a Little Red Convertable and put on the miles. We explored every inch of the Island. Leaving our room at 4:00 am to watch the sun rise over Haeleakala, sample the pineapple wine in the vineyard, hike through the bamboo forest, dip in the seven sacred pools (as the tourist call it), tour the Aquarium, visit National Parks, shopping trips to local markets and Costco of course, Art Gallaries, coffee plantations .... and then .... a Luau in La'hanai, explore old lava flows, snorkelling with the turtles and sharks. Oh right, this was our Honeymoon so we also had beautiful walks on the beach, ate scrumptious foods, found a few mornings to laze about. Just for good measure we through in the Maui Marathon. This Island has something for everyone and we can't wait to go back for our 10 year Anniversary and do it all (almost all) again! Helpful hints .. drink plenty of water, eat as much fruit and sea food as your tummy will allow .. and a few Mai Tai .. mmmm good!

        Individual ratings:

        • Cleanliness
        • Value
        • Service
        • Hotel Amenities
        • Food / Restaurants
        • Beach
        • Pool

        See moreSee less

          TripAdvisor

          What to expect (based on 2301 reviews):

          • Cleanliness
          • Location
          • Rooms
          • Service
          • Value

            5 most recent TripAdvisor reviews:

            Lost and found

            Reviewed by Tori1758(Larchmont, New York) on Apr 21, 2014

            While the hotel accomodations were average, the fact that housekeeping was very efficient in finding and mailing back to the States my Kindle Fire, gives them the 4-star rating for me. They even...

            While the hotel accomodations were average, the fact that housekeeping was very efficient in finding and mailing back to the States my Kindle Fire, gives them the 4-star rating for me. They even include a postcard to mail back to them to confirm that I received the package. We were only there for one night, so didn't really use any of the amenities of the hotel - their Tiki Bar is supposed to be great!

            Individual ratings:

            • Cleanliness
            • Location
            • Rooms
            • Service
            • Value

            See moreSee less

            KBH keeps calling us back!!

            Reviewed by Dennis H(Rockford, Illinois) on Apr 21, 2014

            My wife and I have been to Maui 4 times and we have stayed at KBH the last 3. If we are fortunate enough to return to Maui again, we would definitely choose this hotel. While it may lack some of...

            My wife and I have been to Maui 4 times and we have stayed at KBH the last 3. If we are fortunate enough to return to Maui again, we would definitely choose this hotel. While it may lack some of the bells and whistles of the more expensive hotels, it more than makes up for it with the type of amenities that we think are important. The staff is very friendly and helpful, the rooms are clean and comfortable, and grounds are clean, well manicured, and attractive, and the view of the ocean and beach are as good as you will get anywhere, In addition, the Tiki Grill and Tike Bar are centrally located and convenient to the nightly entertainment. The food and service at the Tiki Terrace Restaurant is excellent; we found it to be as good or superior to many of the other, more expensive and highly touted establishments. We also appreciate the effort made to immerse guests in the Hawaiian culture. Finally, the entertainment referred to earlier was relaxing and enjoyable. The location of the hotel is also beneficial. It was only a short walk to the Whaler Village with all of its restaurants and shops, and just a few yards further is one of the top rated Luaus. The only suggestion I would have for improvement is that they establish a free Wifi connection. We aren't extensive users of the internet while on vacation, but it is handy to keep abreast of e-mail and makes needed communication with home that much easier. Otherwise, needless to say we enjoyed our trip and are anxious to return. The KBH hotel was an integral part of that enjoyment.

            Individual ratings:

            • Cleanliness
            • Location
            • Rooms
            • Service
            • Value

            See moreSee less

            Loved this hotel

            Reviewed by Denise K(Upminster, United Kingdom) on Apr 21, 2014

            We have just arrived back from a wonderful 2 weeks in this hotel. We took the family, there was 10 of us including 3 children aged 8 to 13. We have stayed in more expensive 4 & 5 star hotels but none...

            We have just arrived back from a wonderful 2 weeks in this hotel. We took the family, there was 10 of us including 3 children aged 8 to 13. We have stayed in more expensive 4 & 5 star hotels but none of them were even close to this one. It was the most traditional hotel in Kaanapali, the entertainment, staff and atmosphere exuded the Maui traditions. The staff were very helpful and kind addressing our every need. The room was clean and the facilities all functioned well, we had a great time. The restaurant food was very good and the wine quite reasonable. We can thoroughly recommend this hotel. Also if you are on a budget try CJs diner not far from the hotel for reasonably priced breakfasts etc.

            Individual ratings:

            • Cleanliness
            • Location
            • Rooms
            • Service
            • Value

            See moreSee less

            nice location

            Reviewed by newlywed0816(portland, Or) on Apr 21, 2014

            We stayed here 5 days this april ocean front on our first visit to maui. We were celebrating our anniversary. Things we liked: Million dollar ocean view, yet affordable! Convenience to the...

            We stayed here 5 days this april ocean front on our first visit to maui. We were celebrating our anniversary. Things we liked: Million dollar ocean view, yet affordable! Convenience to the beach, cabana rentals, surf lessons, water activity rentals, black rock, whalers village, beach front restaurants, centrally located on a beautiful and fun mile long beachwalk-LOCATION. Some very nice staff with an authentic aloha spirit such as lina in housekeeping. Friendly vacationers, a quiter (and older) crowd. Complimentary classes such as hula and leimaking, and complimentary hawaiian shows nightly at the tiki bar. NO RESORT FEE! Affordable place to stay in a great location. Things we didn't like. Very nice fellow vacationers allowed to smoke on first and 6 floor levels. All other floors are sandwhiched between, at least in the kaui wing where we stayed. So no meals or cocktails enjoyed on our lanai with such a great view. No fresh maui air with the sliders open or sleeping while listening to crashing of the waves. At least not during our stay at our location. Many walks on the grounds were also smoke filled as some people smoked on their ground floor lanais. Hugely disappointing that a designated place is not set aside for smokers and that smoking is allowed on lanais. I would enjoyed my vacation more if I had full use of my lanai. Being a paying guest I really don't feel we should be subjected to second hand smoke in order to use the space we pay for, especially an ocean front slurge. Until they change their policy we will not be back Walls are paper thin. We could hear every word, everything next door. Not everyone who works in the most hawaiian hotel has the aloha spirit. Some really do. Some do not and seem more interested in conversing with their fellow staff than their guests. Have not experienced that dynamic any other place we have stayed or visited on maui or the big island. Ironic that this is the hotel that bills itself as the most hawaiian hotel. i suppose that is due to the programs they offer and a large percentage of staff appear to be native hawaiian? We were hopeful for a very consistent aloha spirit. As I said, some staff were wonderful Our introduction to kbh was not as hoped for. After a 16 hr travel day due to a cancel flight in oahu, we finally arrived to kbh and were so thankful to be there! Well, we waited 15 to 20 minutes while the only staff member at front desk was helping the only people in front of us. Then a very disgruntled looking woman came out from the back and rather than saying the standard kbh friendly greeting reluctantly (apparently so) asked if she could help us. Oh boy. What a day. Loved the view when we woke up the next morning but did not like the musty smell when we walked in and said so to my husband. The nice young, and tipped well, bell boy looked uncomfortable and got out of there fast. I wasnt going to ask him to change the impossible, I was only commenting. So, a mixed bag for us. Oh, it was very nice that a bottle of champagne was left for us the next day for our anniversary. We really appreciated the thoughtful gesture. And although it smelled musty (its on the water and second hand smoke is allowed to come in if your lanai door is left open) I have to say housekeeping was great and super friendly. Housekeeping staff works so hard yet had such an amazing aloha spirit. We really appreciated them and enjoyed conversing with them as well. We had some disappointments and some things we really enjoyed. Overall, even with the restricted access to our lanai and some staff hiccups we enjoyed our overall stay.

            Individual ratings:

            • Cleanliness
            • Location
            • Rooms
            • Service
            • Value

            See moreSee less

            DO Not Eat Here

            Reviewed by pohalani(Lahaina) on Apr 21, 2014

            The Easter Brunch was not good. The food I tasted was not good. -warm soggy shrimp, cold greasy egg roll & fried wonton & the fatty Kalibi beef. the laulau was good, but the salads were not...

            The Easter Brunch was not good. The food I tasted was not good. -warm soggy shrimp, cold greasy egg roll & fried wonton & the fatty Kalibi beef. the laulau was good, but the salads were not inspiring. I was not tempted to try any other food as presentation was soddy. By noon there was no more regular coffee even though I was told the second coffee station had coffee & more would be forthcoming. You only provided one glass of champagne- which we had to wait an hour to get. We did not see/hear any music although I did see musicians walk through the outside area several times. The long lines at the face painting & hat making tables were a challenge for children. On the positive note, my water glass was filled 3x. To charge $48 for this meal was really taking advantage of your customers. We were an adult local family of 6 with 2 paying children. you can be sure we will not come again or recommend your brunch. I would not try to eat anything here as there are good restaurants in every hotel on Kaanapali Beach. not much aloha at kaanapali beach hotel.

            Individual ratings:

              • Service
              • Value

              See moreSee less

                Our guest rating from 8 reviews

                TripAdvisor rating from 2301 reviews

                Have you vacationed with us before?

                We'd love to know what you think.

                Our review policy

                We do our best to ensure reviews are accurate, fair and objective. All reviews are the opinion of a WestJet Vacations website visitor and not of WestJet Vacations.

                Read our review policy