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    Great value, fantastic beach, friendly resort staff and locals.

    Would recommend

    Reviewed by Brent H on Jan 13, 2016

    Date of stay: January 2016

    Trip type: Family

    Our family 4 couples had a great vacation here from December 28 to January 4th. The weather was great, the hotel was good value and the beach was awesome. Westjet flights were pretty much on time and great service. Hotel is ...

    Our family 4 couples had a great vacation here from December 28 to January 4th. The weather was great, the hotel was good value and the beach was awesome. Westjet flights were pretty much on time and great service. Hotel is a solid 3.5 to 4 stars. Food was good, very good if you waited for freshly made and the New Year's Eve buffet was great! Service was great and a la carte restaurants were a nice change from the buffets. Nice pools and good overall resort. Catamaran excursion and Remedios/Santa Clara city tour were great.

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    ce fut l un de mes plus beau voyage ...

    Would recommend

    Reviewed by Diane on Mar 22, 2015

    Date of stay: March 2015

    Trip type: Friends

    Nous avons aimé visité votre hôtel ..le seul commentaire c,est qu'étant donné les nombreux visiteurs ils fallait souvent faire la file pour aller se servir au buffet ,et au bar il manquait souvent de bière au début de l'après-midi ,mais ...

    Nous avons aimé visité votre hôtel ..le seul commentaire c,est qu'étant donné les nombreux visiteurs ils fallait souvent faire la file pour aller se servir au buffet ,et au bar il manquait souvent de bière au début de l'après-midi ,mais en général nous sommes très contents de notre semaine de vacances et je le recommanderais n'importe quand ...merci aux personnel courtois et chaleureux..aux sourires et à votre belle humeur..vous êtes des gens sympathiques qu'on a le goût de revoir...Aux gens des spectacles BRAVO BRAVO BRAVO VOUS ÊTES EXTRA......vous avez beaucoup de talent....merci merci et merci xxxxx

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    Breath taking beach and ocean, gorgeous hotel, will come back!

    Would recommend

    Reviewed by Jen on Nov 14, 2014

    Date of stay: October 2014

    Trip type: Couple

    Amazing hotel, great staff. So friendly. The rooms were very modern, and very clean. No complaints about anything, except for jelly fish. Which the hotel of course can't help. But there were lots, at any time of day. My husband ...

    Amazing hotel, great staff. So friendly. The rooms were very modern, and very clean. No complaints about anything, except for jelly fish. Which the hotel of course can't help. But there were lots, at any time of day. My husband received a sting the second day. There are a variety of beautiful pools to swim in instead however, and the beach is incredible for lounging on.

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    Can't wait to return with more friends

    Would recommend

    Reviewed by Pauline on Oct 31, 2014

    Date of stay: November 2013

    Trip type: Family

    My first trip to Cuba , Hotel beautiful clean rooms good service . Beach had lovely sand long walks when tide was out other than difficult to get down to se level no steps . Food good especially the speciality ...

    My first trip to Cuba , Hotel beautiful clean rooms good service . Beach had lovely sand long walks when tide was out other than difficult to get down to se level no steps . Food good especially the speciality restaurants . Not so good Entertainment in the evening . I am planning to go back this year , the most thing I was impressed with it was so safe you had a god feeling walking to the next village very courteous gentle people loved it

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    Amazing resort/amazing staff/ Spectacular time had by all !!!!!

    Would recommend

    Reviewed by Dorothy B on Jun 17, 2013

    Date of stay: June 2013

    Trip type: Couple

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back ...

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back again.

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    Wonderful beach, nice hotel

    Would recommend

    Reviewed by Julie on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Friends

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get ...

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get to the beach, you had to climb down a steep slope, so if you have mobility issues, this is not the place for you (event the Melia has a boardwalk and stairs to the beach). Cayo Santa Maria is quite isolated, and I think the biggest downside was that it was a long time in transit (no direct flight from Calgary, and then a 2 hour transfer from the airport). Food in the a la carte restaurants were good (asian and romantic), and the buffet was decent, but we were limited to only 2 a la cartes during our stay. The crepe lady at supper (buffet) was amazing! If you have any allergies to seafood/fish, beware that you will have a lot less options for tasty food. Some things were not labelled very well, but people were friendly. Overall a good relaxing vacation. If you go, order a Santa Maria from the bar. Very tasty!

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    Great place for a relaxing vacation!

    Would recommend

    Reviewed by Georgina on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Family

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat. ...

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat.

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    Service déplorable, beaucoup de moustiques, manque de propreté, 24 hres sans électricité. Pas de papier, pas de savon dans toilettes publiq

    Not recommended

    Reviewed by Michelyne on Feb 24, 2013

    Date of stay: February 2013

    Trip type: Family

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée ...

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée comme un édredon. À 7 heure le matin, il faisait le fumisage, on respirait ça et il y avait tellement de boucane, que ça créait un brouillard... un conseil, que je donne à l'hôtel, ça devrait être fait durant la nuit, de sorte que nous en ressentions pas les conséquences, il y avait des bébés et des enfants sur le site, pas très bon, pour leur poumon... Je me demande si, les gens qui écrivent des commentaires sont payés par des agences, mais la seule personne crédible se nomme Chantal et demeure à Ste-Anne des Plaines, elle a sûrement voyagé ailleurs comme moi, pour voir la différence. j'ai fait au moins 20 voyages dans le Sud et sinon plus...et ce site pour le service pas plus de 2 *, les cubains attendent toujours les pourboires et ne sont pas très souriants. Pas de service de mini bar dans la chambre comme c'était supposé et écrit dans les avantages. En 7 jours j'ai changé ma serviette de plage 1 fois, il n'y en avait jamais, c'était toujours la même réponse, plus tard.... Bar 24 heures très bruyant, pas d'agent de sécurité pour calmer les fêtards juste devant les chambres, malgré notre appel et notre visite à la réception à 2 heures du matin, aucun respect des autres...Dans les toilettes publiques pas de papier de toilette, pas de savon et d'essuie-main. Pas de propreté, au repas, le service se faisait avec la même spatule, que se soit boeuf, poulet ou poisson, nourriture jamais chaude même dans les restaurant à la carte... Aucune hygiène, faudrait qu'il soit éduquer en ce sens, il y avait même de la moissisure dans le fond d'une bouteille d'huile. Attente en ligne pour se faire servir, trop longue, nous avons changé d'idée à plusieurs reprises, on abandonnait... Nous avons manqué d'électricité 24 heures dans notre bloc, rien à faire, la réception nous contait toujours des sornettes, au lieu de la vérité, au lieu de nous changer de chambre, ça duré du dimanche à 18h30 au mardi 16h30. Pas normal pour un site supposément comme indiqué 5 étoiles dans leur lobby. Le samedi, nous avons perdu la télévision, supposément le satellite, mais juste notre bloc encore. Parlons de la plage, pas pratique avec ces deux palliers, il faut débouler sable et rocailles pour y arriver, (PAS ÉVIDENT POUR LES PERSONNES AGÉES OU AYANT DE LA DIFFICULTÉ À SE DÉPLACER) peu d'abri solaire, pour les chaises à la plage, toujours prises, car les gens allaient mettre leurs serviettes très tôt, (à remarquer que nous avons eu à peu près 2 belles journées, de soleil, sur 7.) Il faisait tellement froid le samedi soir et le dimanche matin, qu'on a dû mettre nos manteaux d'hiver pour aller au bar du lobby, prendre nos cafés. Le café au déjeuner, à la salle à manger, exécrable, au bar il était bon. Par contre beau site bien entretenu par les jardiniers, tous très souriants. Pour ce qui est des piscines, très propres et beaucoup de chaises et d'abris pour se protéger du soleil. La chambre était pas extrêmement propre, juste ce qu`il faillait, papier de toilette, changement de serviettes, lits refaits. Je ne pense pas que les toilettes et la douche étaient lavées avec du désinfectant ou du nettoyant. Les toilettes par contre fonctionnaient bien, il y avait de l'eau chaude pour les douches. Voyage payé trop cher, pour le peu de plaisir que nous avons eu, $1,421.03 chaque. Nous sommes très déçue, pas de vol direct, car nous étions avec Westjet, sans repas sur l'avion, juste breuvage et grignotines pas très sain! C'était avec escale à Toronto. Le vol d'arrivée à Montréal, à notre retour le 22 février, devait être à 21h16, mais Westjet ne pouvait atterrir à Toronto, pour le transit à cause de la pluie verglassante qu'on nous a dit, donc, on a manqué de gaz à force de tourner en rond, et on a dû se rendre à Ottawa, pour gazer, (pourquoi pas Montréal ???, nous aurions été rendu) nous sommes revenus à Toronto ensuite, pour le départ annoncé à 22h45 pour Montréal, (pas de repas) on a décollé juste à minuit, puis on a atterri à 1h15 du matin. Donc 3 envols et 3 atterrissages dans la même journée! INCROYABLE...C'était mes pires vacances. Donc, pour tout ces tracas et le manque de jouissance de nos vacances, nous accordons un petit 3 étoiles et très petit, à cette hôtel. Je demande un dédommagement en argent pour tous nos désagréments, le manque de comfort et les fausses données de ce site. Michelyne Blais 42 de Piémont, Laval, H7M 1B6 450-668-2730

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    Beautiul resort and wonderful staff. I hope to visit again in the future!

    Would recommend

    Reviewed by Seretha Halifax NS on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Family

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs ...

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs infront of you. The desserts were ok. This resort is not for teens. My daughter was boared. it's mainly for drinking and relaxing. There are no elevators in the hotel so if you find it hard to climb stairs get the first floor. We were on the topfloor over looking the pool it was realy beautiful. bring your own cup as the cups are very small. The service was great. Met alot of staff. The bell boy, jorge was excellent. Miss you Jorge... Louisa who worked for Hola Sun was awesome too. She answered any questions we had. Not much of a beach, it was ok. I loved the swim up to the bar pool. We went to the villages everyday so I could keep my daughter busy. The el cartes were ok. Remember you are in Cuba, they do not cook like we do. The lobster was terrible which I waited for. They grilled it and added some sauce to it. Ask for it plain. It was mostly cloudy when we were there but it was still warm. the snack bar didn't offer a whole lot but was open 24/7 and was next to our hotel. Bungalow 7 was next to the beach and snack bar. No bugs and the maids did a great job. Loved the jeep excursion although we didn't get a chance to go horse backriding as it was too late. This is where we gave out our gifts to the kids as we passed by. They loved it and my daughter too. All in all, I would recommend this resort. it was beautiful and clean. The hotel should have an itinerary for people arriving and the times. We didn't know anything that was going on unless we past by. Seretha - Halifax, NS

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    Beautiful Hotel, Great Staff, Goregous Pool, interesting guests...(bus ride in is beautiful but a little lengthy)

    Would recommend

    Reviewed by MrsC on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Couple

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. ...

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. We had done our research before hand and knew to ask for a room on the 2nd floor to avoid bugs. Pools: We saw at least 4 of the pools which were all very clean and inviting looking. The water felt a little chilly but it was very appreciated on the hot hot days. Beach: The beach was gorgeous yes there is a big "step down" to get to the lower level which may cause some issues for someone with a disability or pushing a baby buggy. There are plenty of beach chairs and someone will bring one to you as soon as you reach the beach. (There were some sand fleas, each of us did end up with some bites on our legs after just 2 hours at the beach) Lobby Bar: the bartenders at the lobby bar are fantastic. It was very busy there every night but with a few tips you can assure you will be served all night long. 24 hours Snack Bar: We spent a lot of our dining time here. They serve great chicken fingers, french fries, meatballs & sauce, hamburgers, cuban sandwiches and so on. In the mornings they even put on a small breakfast buffet and serve made to order omelets (you just have to ask) Staff: all the staff from housekeeping, gardeners, buffet servers, bartenders and so on were always tops notch at customer service. Sometimes it may have taken a few minutes but any request you had they would fulfill it Entertainment was a minimum but we were perfectly okay with that. Just went to relax A slight downfall: As 4 English speaking travelers we were excited to meet and mingle with others like ourselves however that was not easy to do... the majority of guests at the resort spoke french and strictly french. (for those that are French the resort staff have no problem communicating as they all speak 3 languages Spanish, English & French)

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    Excellent value for an all inclusive trouble free vacation.

    Would recommend

    Reviewed by Adam on Nov 17, 2012

    Date of stay: November 2012

    Trip type: Family

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely ...

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely return.

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    Excellent value, great location and premises

    Would recommend

    Reviewed by LAP on Nov 13, 2012

    Date of stay: October 2012

    Trip type: Family

    Beautiful beach enabling long walks. Great hotel with very friendly staff. ...

    Beautiful beach enabling long walks. Great hotel with very friendly staff.

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      TripAdvisor

      What to expect (based on 4745 reviews):

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        5 most recent TripAdvisor reviews:

        Beautiful sandy beach, clean and well kept resort, wonderful staff and great food.

        Reviewed by ellen19282016(Halifax, Canada) on May 02, 2016

        This was our yearly girl trip (my 6th year and 10th and 11th year for the others). We had great time and would return to this resort anytime. The entertainment crew Lisdania, Charlie, Chino and...

        This was our yearly girl trip (my 6th year and 10th and 11th year for the others). We had great time and would return to this resort anytime. The entertainment crew Lisdania, Charlie, Chino and Freddy to name a few made our trip so enjoyable and they are such sweet and talented people. The bartenders at every bar are so friendly Yordany making the special of the day. The resort is so well kept I don't think I have ever seen pools that are so crystal clear and clean. The food was great and plenty of room for everyone. We did have one bump on the way as the three of us stay in a room we always get a cot (and we do not expect it is going to be the dream bed) but this one was no more than a piece of wood with a 1" inch mattress (if you could call it that) glued to it. We went to guest(customer) services right away to have it replaced and was told it would be changed it was not, after the 4th night and complaints everyday to guest services we went to the Sunwing rep who called a man named Pedro only then did we receive a new cot. Thanks Sunwing. Also the 24 hour outdoor bar was not open any night we were there though the 24 hour restaurant was. I would like to thank the staff and entertainment crew for all their hard work to ensure we had a great trip. Hope to see you again.

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            it s like a paradise

            Reviewed by misskar0(Joliette, Canada) on May 01, 2016

            rooms r very clean,they r very friendly and for the sevice , I can say it was excellent.As for the beach it was beautiful, pool side very clean and the employees know what the r doing and keep it...

            rooms r very clean,they r very friendly and for the sevice , I can say it was excellent.As for the beach it was beautiful, pool side very clean and the employees know what the r doing and keep it very clean Toilettes on the site r very , very clean . As for the resturants , I can that I was very happy to have lots of choice, and it was clean. For the Animations , all I can say that they r very friendly ,and really want to entertain all of us on the beach and even on poolside. Lizdania, and all they other staff r so gental and kind with everyone. I will rate this resort and give you an A+. Thank you

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            Clean, Relaxing, beautiful beach, wonderful staff!

            Reviewed by laynnabee(Niagara Falls, Canada) on May 01, 2016

            I have so many things to say about this place that I'll do it in point form: *Marta the reservation girl was effient and took care of our requests via email before arriving *our room was ground floor...

            I have so many things to say about this place that I'll do it in point form: *Marta the reservation girl was effient and took care of our requests via email before arriving *our room was ground floor ( building 10) a bit far from the beach but our Chambermaids were INCREDIABLE! Sergio and Linnet took care of our rooms. It was so clean, decorated with facing towels, fresh flowers, never worried about personal items being touched. They were fabulous and when we return we are requesting to have them again. Rooms are spacious and bathrooms are updated. *Coffee Bar was our favourite hang out--LYSA was the sweetest and prompt server ever! She had our cappuccinos ready for us as she would spot us walking toward her. *the pools are clean, huge, many of them everywhere!!!!! Our pool bartenders Danier and Jose were awesome. Made every drink you can imagine * the a la cartes were fabulous--especially the Japenese Restaurant *the Seafood restaurant next to the beach was the best place for lunch...you could eat from the buffet or order fresh done pasta, pizza, or from a menu. *buffet was good,,,so much to choose from that there is something for everyone. Our server Hector was fabulous! * entertainment was out of this world fabulous! Always something going on, especially at the beach....yoga, aquatics, dancing, games on the sAnd, music playing, for all ages. The entertainers spoke Spanish, English, Italian, French, some even German. A group of men who were super friendly and fun to be with...'don't be lazy,,,let's go crazy'! *Night shows were very entertaining,,,loved the entertainers. Special shout out goes to ANGELO FROM ITALY, who became a part of our group of 18, learning all of our names and greeting us everywhere he saw us. Carlos was really good too. *RESERVATION AND CHECK IN---not organized at all....girls not friendly upon arrival and move very slow...they were the ONLY staff members that were not friendly. Every other person, chef, gardeners, maintenance staff, washroom attendants, beach chair guys, bartenders and luggage porters were all SUPERB! * SAVING THE BEST FOR LAST--the BEACH-- never have I seen such a beautiful beach. Clean, clear, 3 shades of blue as you look out further, just gorgeous. This was a perfect trip. Cuba is wonderful, the beach gorgeous, the food very edible (not like home,,but has something for everyone), the accommodations were great, this resort was clean, bars everywhere, but the best part of La Playa are the great people that work there. Makes your trip enjoyable when people treat you like royalty! Going back next year for sure!

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            Second trip!

            Reviewed by bags29(Windsor, Canada) on Apr 30, 2016

            This was our second trip to the Playa Cayo Santa Maria, and again we were not disappointed. Yailet in Customer Service took excellent care of us throughout our entire trip. As we were returning...

            This was our second trip to the Playa Cayo Santa Maria, and again we were not disappointed. Yailet in Customer Service took excellent care of us throughout our entire trip. As we were returning customers, we were treated to a wonderful lunch prepared by the General Manager Raul, and served by all of the managers. His paella is to die for!! In terms of the resort, several updates have taken place since we were there last year, including new furniture in the lobby area, a couple of new bars, and some changes to the landscaping. The resort was constantly being cleaned, and the washroom facilities in the public areas were spotless. The beds were comfortable, rooms clean, and we had absolutely no issues with the water pressure or temperature in the shower, regardless of the time of day. We had 4 a la cartes during the week, and they were all excellent! Yaima provided excellent service in both the Asian and Seafood restaurants. Just a note for first-timers, I've seen people complain on here about "having to buy" wine in the a la carte restaurants There is always house wine available, and the wines on the winelist are optional. If you don't want to buy it, you don't have to. The house wine is very good. We also had excellent service from Isabel in a few of the different restaurants for lunch, and Ernesto in the buffet. We enjoyed meeting up with the workers we met last year - Yael, and the rest of the crew in the snackbar, who still provide excellent service; Arais and Hanoy who work in and around the wine cellar; and Andrei who has moved along the lobby bar. Refrigerator in the room was replenished daily, including a large (1.5 litre) bottle of water. We noticed a huge change in the beach since last year, but we can't fault the hotel for that. Mother Nature has a mind of her own, and we understand that. All in all, another excellent trip, and we hope to be able to make a return trip next year!

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              Relaxing and truly amazing resort

              Reviewed by skii26(skii26) on Apr 30, 2016

              This was my first time to this hotel and it will not be my last. The beaches were breath taking, the people truly the sweetest and lovely people ever. You NEED to check out the the SPA when you...

              This was my first time to this hotel and it will not be my last. The beaches were breath taking, the people truly the sweetest and lovely people ever. You NEED to check out the the SPA when you first get there as it was fantastic - Yunet was truly a pleasure to deal with. She'll get you all sorted out; and remember you have full access to the SPA with your massage. We had the his/her massage and for 80min...I was left relaxed and calm. Karel was the best concierge in the buffet; ensuring the most amazing coffee ever was delivered and your cups and needs were taken care of. Dinner in the buffet, made uniquely to our needs by Filipe; and you need to ask him by name and he'll make you the most delicious pasta dish EVER! Lobby in the evenings - PLEASE be sure to look for Dailynn and Betty. 2 of the most amazing women that will take so good care of you. Attention to your specific needs including the drink you want it, any way you want it and promptly! In summary of the location; it's very quite and relaxing. 3 main pools to choose from and the party pool; was a place that you could hang and find many friends. The snack bar staff (can't remember their names) were all fantastic and when I had the 4am hungries, the Chef himself came and served and made me anything I wanted even though it wasn't on the menu I got a special breakfast. English is well understood and no matter who worked there you were treated like royalty. The location is slightly run down; but very slightly. Small tiles missing in the pool etc. For the fact that it's government run, it's still well kept. A few hurricanes will do that. But pleasant enough. The beds are...less than amazing. More like the guest bedroom in your friends house that is in the basement. However, the rooms were always cleaned to perfection and overall well laid out. The beaches - softest sand, bluest water, and LOVED that there was NOT a motorized engine anywhere. Only sail boats and kayaks....yes...not one seadoo, or boat with an engine in sight. Sooo relaxing and calm. I'll be back for the people, the beach and to chill out!

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                Our guest rating from 12 reviews

                TripAdvisor rating from 4745 reviews

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