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    ce fut l un de mes plus beau voyage ...

    Would recommend

    Reviewed by Diane on Mar 22, 2015

    Date of stay: March 2015

    Trip type: Friends

    Nous avons aimé visité votre hôtel ..le seul commentaire c,est qu'étant donné les nombreux visiteurs ils fallait souvent faire la file pour aller se servir au buffet ,et au bar il manquait souvent de bière au début de l'après-midi ,mais ...

    Nous avons aimé visité votre hôtel ..le seul commentaire c,est qu'étant donné les nombreux visiteurs ils fallait souvent faire la file pour aller se servir au buffet ,et au bar il manquait souvent de bière au début de l'après-midi ,mais en général nous sommes très contents de notre semaine de vacances et je le recommanderais n'importe quand ...merci aux personnel courtois et chaleureux..aux sourires et à votre belle humeur..vous êtes des gens sympathiques qu'on a le goût de revoir...Aux gens des spectacles BRAVO BRAVO BRAVO VOUS ÊTES EXTRA......vous avez beaucoup de talent....merci merci et merci xxxxx

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    Breath taking beach and ocean, gorgeous hotel, will come back!

    Would recommend

    Reviewed by Jen on Nov 14, 2014

    Date of stay: October 2014

    Trip type: Couple

    Amazing hotel, great staff. So friendly. The rooms were very modern, and very clean. No complaints about anything, except for jelly fish. Which the hotel of course can't help. But there were lots, at any time of day. My husband ...

    Amazing hotel, great staff. So friendly. The rooms were very modern, and very clean. No complaints about anything, except for jelly fish. Which the hotel of course can't help. But there were lots, at any time of day. My husband received a sting the second day. There are a variety of beautiful pools to swim in instead however, and the beach is incredible for lounging on.

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    Can't wait to return with more friends

    Would recommend

    Reviewed by Pauline on Oct 31, 2014

    Date of stay: November 2013

    Trip type: Family

    My first trip to Cuba , Hotel beautiful clean rooms good service . Beach had lovely sand long walks when tide was out other than difficult to get down to se level no steps . Food good especially the speciality ...

    My first trip to Cuba , Hotel beautiful clean rooms good service . Beach had lovely sand long walks when tide was out other than difficult to get down to se level no steps . Food good especially the speciality restaurants . Not so good Entertainment in the evening . I am planning to go back this year , the most thing I was impressed with it was so safe you had a god feeling walking to the next village very courteous gentle people loved it

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    Amazing resort/amazing staff/ Spectacular time had by all !!!!!

    Would recommend

    Reviewed by Dorothy B on Jun 17, 2013

    Date of stay: June 2013

    Trip type: Couple

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back ...

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back again.

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    Wonderful beach, nice hotel

    Would recommend

    Reviewed by Julie on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Friends

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get ...

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get to the beach, you had to climb down a steep slope, so if you have mobility issues, this is not the place for you (event the Melia has a boardwalk and stairs to the beach). Cayo Santa Maria is quite isolated, and I think the biggest downside was that it was a long time in transit (no direct flight from Calgary, and then a 2 hour transfer from the airport). Food in the a la carte restaurants were good (asian and romantic), and the buffet was decent, but we were limited to only 2 a la cartes during our stay. The crepe lady at supper (buffet) was amazing! If you have any allergies to seafood/fish, beware that you will have a lot less options for tasty food. Some things were not labelled very well, but people were friendly. Overall a good relaxing vacation. If you go, order a Santa Maria from the bar. Very tasty!

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    Great place for a relaxing vacation!

    Would recommend

    Reviewed by Georgina on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Family

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat. ...

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat.

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    Service déplorable, beaucoup de moustiques, manque de propreté, 24 hres sans électricité. Pas de papier, pas de savon dans toilettes publiq

    Not recommended

    Reviewed by Michelyne on Feb 24, 2013

    Date of stay: February 2013

    Trip type: Family

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée ...

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée comme un édredon. À 7 heure le matin, il faisait le fumisage, on respirait ça et il y avait tellement de boucane, que ça créait un brouillard... un conseil, que je donne à l'hôtel, ça devrait être fait durant la nuit, de sorte que nous en ressentions pas les conséquences, il y avait des bébés et des enfants sur le site, pas très bon, pour leur poumon... Je me demande si, les gens qui écrivent des commentaires sont payés par des agences, mais la seule personne crédible se nomme Chantal et demeure à Ste-Anne des Plaines, elle a sûrement voyagé ailleurs comme moi, pour voir la différence. j'ai fait au moins 20 voyages dans le Sud et sinon plus...et ce site pour le service pas plus de 2 *, les cubains attendent toujours les pourboires et ne sont pas très souriants. Pas de service de mini bar dans la chambre comme c'était supposé et écrit dans les avantages. En 7 jours j'ai changé ma serviette de plage 1 fois, il n'y en avait jamais, c'était toujours la même réponse, plus tard.... Bar 24 heures très bruyant, pas d'agent de sécurité pour calmer les fêtards juste devant les chambres, malgré notre appel et notre visite à la réception à 2 heures du matin, aucun respect des autres...Dans les toilettes publiques pas de papier de toilette, pas de savon et d'essuie-main. Pas de propreté, au repas, le service se faisait avec la même spatule, que se soit boeuf, poulet ou poisson, nourriture jamais chaude même dans les restaurant à la carte... Aucune hygiène, faudrait qu'il soit éduquer en ce sens, il y avait même de la moissisure dans le fond d'une bouteille d'huile. Attente en ligne pour se faire servir, trop longue, nous avons changé d'idée à plusieurs reprises, on abandonnait... Nous avons manqué d'électricité 24 heures dans notre bloc, rien à faire, la réception nous contait toujours des sornettes, au lieu de la vérité, au lieu de nous changer de chambre, ça duré du dimanche à 18h30 au mardi 16h30. Pas normal pour un site supposément comme indiqué 5 étoiles dans leur lobby. Le samedi, nous avons perdu la télévision, supposément le satellite, mais juste notre bloc encore. Parlons de la plage, pas pratique avec ces deux palliers, il faut débouler sable et rocailles pour y arriver, (PAS ÉVIDENT POUR LES PERSONNES AGÉES OU AYANT DE LA DIFFICULTÉ À SE DÉPLACER) peu d'abri solaire, pour les chaises à la plage, toujours prises, car les gens allaient mettre leurs serviettes très tôt, (à remarquer que nous avons eu à peu près 2 belles journées, de soleil, sur 7.) Il faisait tellement froid le samedi soir et le dimanche matin, qu'on a dû mettre nos manteaux d'hiver pour aller au bar du lobby, prendre nos cafés. Le café au déjeuner, à la salle à manger, exécrable, au bar il était bon. Par contre beau site bien entretenu par les jardiniers, tous très souriants. Pour ce qui est des piscines, très propres et beaucoup de chaises et d'abris pour se protéger du soleil. La chambre était pas extrêmement propre, juste ce qu`il faillait, papier de toilette, changement de serviettes, lits refaits. Je ne pense pas que les toilettes et la douche étaient lavées avec du désinfectant ou du nettoyant. Les toilettes par contre fonctionnaient bien, il y avait de l'eau chaude pour les douches. Voyage payé trop cher, pour le peu de plaisir que nous avons eu, $1,421.03 chaque. Nous sommes très déçue, pas de vol direct, car nous étions avec Westjet, sans repas sur l'avion, juste breuvage et grignotines pas très sain! C'était avec escale à Toronto. Le vol d'arrivée à Montréal, à notre retour le 22 février, devait être à 21h16, mais Westjet ne pouvait atterrir à Toronto, pour le transit à cause de la pluie verglassante qu'on nous a dit, donc, on a manqué de gaz à force de tourner en rond, et on a dû se rendre à Ottawa, pour gazer, (pourquoi pas Montréal ???, nous aurions été rendu) nous sommes revenus à Toronto ensuite, pour le départ annoncé à 22h45 pour Montréal, (pas de repas) on a décollé juste à minuit, puis on a atterri à 1h15 du matin. Donc 3 envols et 3 atterrissages dans la même journée! INCROYABLE...C'était mes pires vacances. Donc, pour tout ces tracas et le manque de jouissance de nos vacances, nous accordons un petit 3 étoiles et très petit, à cette hôtel. Je demande un dédommagement en argent pour tous nos désagréments, le manque de comfort et les fausses données de ce site. Michelyne Blais 42 de Piémont, Laval, H7M 1B6 450-668-2730

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    Beautiul resort and wonderful staff. I hope to visit again in the future!

    Would recommend

    Reviewed by Seretha Halifax NS on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Family

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs ...

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs infront of you. The desserts were ok. This resort is not for teens. My daughter was boared. it's mainly for drinking and relaxing. There are no elevators in the hotel so if you find it hard to climb stairs get the first floor. We were on the topfloor over looking the pool it was realy beautiful. bring your own cup as the cups are very small. The service was great. Met alot of staff. The bell boy, jorge was excellent. Miss you Jorge... Louisa who worked for Hola Sun was awesome too. She answered any questions we had. Not much of a beach, it was ok. I loved the swim up to the bar pool. We went to the villages everyday so I could keep my daughter busy. The el cartes were ok. Remember you are in Cuba, they do not cook like we do. The lobster was terrible which I waited for. They grilled it and added some sauce to it. Ask for it plain. It was mostly cloudy when we were there but it was still warm. the snack bar didn't offer a whole lot but was open 24/7 and was next to our hotel. Bungalow 7 was next to the beach and snack bar. No bugs and the maids did a great job. Loved the jeep excursion although we didn't get a chance to go horse backriding as it was too late. This is where we gave out our gifts to the kids as we passed by. They loved it and my daughter too. All in all, I would recommend this resort. it was beautiful and clean. The hotel should have an itinerary for people arriving and the times. We didn't know anything that was going on unless we past by. Seretha - Halifax, NS

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    Beautiful Hotel, Great Staff, Goregous Pool, interesting guests...(bus ride in is beautiful but a little lengthy)

    Would recommend

    Reviewed by MrsC on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Couple

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. ...

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. We had done our research before hand and knew to ask for a room on the 2nd floor to avoid bugs. Pools: We saw at least 4 of the pools which were all very clean and inviting looking. The water felt a little chilly but it was very appreciated on the hot hot days. Beach: The beach was gorgeous yes there is a big "step down" to get to the lower level which may cause some issues for someone with a disability or pushing a baby buggy. There are plenty of beach chairs and someone will bring one to you as soon as you reach the beach. (There were some sand fleas, each of us did end up with some bites on our legs after just 2 hours at the beach) Lobby Bar: the bartenders at the lobby bar are fantastic. It was very busy there every night but with a few tips you can assure you will be served all night long. 24 hours Snack Bar: We spent a lot of our dining time here. They serve great chicken fingers, french fries, meatballs & sauce, hamburgers, cuban sandwiches and so on. In the mornings they even put on a small breakfast buffet and serve made to order omelets (you just have to ask) Staff: all the staff from housekeeping, gardeners, buffet servers, bartenders and so on were always tops notch at customer service. Sometimes it may have taken a few minutes but any request you had they would fulfill it Entertainment was a minimum but we were perfectly okay with that. Just went to relax A slight downfall: As 4 English speaking travelers we were excited to meet and mingle with others like ourselves however that was not easy to do... the majority of guests at the resort spoke french and strictly french. (for those that are French the resort staff have no problem communicating as they all speak 3 languages Spanish, English & French)

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    Excellent value for an all inclusive trouble free vacation.

    Would recommend

    Reviewed by Adam on Nov 17, 2012

    Date of stay: November 2012

    Trip type: Family

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely ...

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely return.

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    Excellent value, great location and premises

    Would recommend

    Reviewed by LAP on Nov 13, 2012

    Date of stay: October 2012

    Trip type: Family

    Beautiful beach enabling long walks. Great hotel with very friendly staff. ...

    Beautiful beach enabling long walks. Great hotel with very friendly staff.

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      TripAdvisor

      What to expect (based on 2852 reviews):

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        5 most recent TripAdvisor reviews:

        Wonderful Resort

        Reviewed by karen8532(Halifax Region, Canada) on Apr 18, 2015

        My daughter and I went to Cuba for the first time and chose Playa Cayo Santa Maria. We wanted some place that was quiet and we weren't disappointed. The rooms were clean and beautiful, the staff...

        My daughter and I went to Cuba for the first time and chose Playa Cayo Santa Maria. We wanted some place that was quiet and we weren't disappointed. The rooms were clean and beautiful, the staff friendly, beautiful beach, and the food was good. The nightly entertainment was cheesy but that was the only thing that we thought could have been better. We would go there again!

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          A on honest review about a great time in Cuba :) (with a few minor faults IMO)

          Reviewed by Elise S(Parry Sound, Canada) on Apr 18, 2015

          We arrived prior to check in time and our room was ready immediately. They even got us a room close to our friends that had arrived 2 days earlier! It was exactly 1 hours 40 minutes drive from the...

          We arrived prior to check in time and our room was ready immediately. They even got us a room close to our friends that had arrived 2 days earlier! It was exactly 1 hours 40 minutes drive from the airport but a beautiful drive through the Cuban villages and countries and a 40km cosway with only a couple stops at the other hotels in the area. The entrance is not much to look at like the other resorts but once you get inside its another story and totally beautiful. Flowers pools and decorations everywhere. It is quite a large resort but once you got the hang of it were able to easily navigate around. POOLS: there was a pool for whatever mood you were in and in front of the different buildings to minimize walking depending where you are staying. The main pool was a large shallow pool (sometimes like 1-2 feet) with a swim up pool bar to drink and stay cool all day long. There were deeper more quiet pools with bars near them (not swim up) if you wanted to be away from all the action. They had so many comfortable chairs you never ran out which was a plus cause you didn't struggle to find a seat-pool or beach. FOOD: the buffet was okay; I didn't find there was much variety day to day like when we stayed at Paradisus Princesa Del Mar last year and the line ups for the grilled food were sooo long and in front of the buffet food so you didn't bother waiting but you also struggled through the line of people to access the pre made food. Don't get me wrong though, the food was fine and what is expected from Cuba and being a person with IBS I never go sick once-it was just minimal variety and repetitive. I enjoyed the pizza, pasta, sausages, buns, pastries and they do chicken quite well. Their 24 hour snack bar was AWESOME. You never waited long for your food they were always on top of it. The chicken fingers and fried shrimp were amazing-we got them every day! They also had some yummy sandwiches. The a la cartes were awesome. We did the sea food, romantic and the Asian. The food was totally different from the buffet and delicious: lobster, steak, soups, sweet & sour pork-yum! My only complaint with the a la cartes was they literally took like 2 hours to serve you and I was half asleep by my entre. SERVICE: again, it's Cuba, so everyone is a little slower but they were friendly and kind and seemed to want to take care of you. We got to know our wonderful maid who made towel sculptures everyday and the entertainment staff who were always talking to us. We even missed our first a la carte and they fit us in another night without a problem. Drinks came quick, English was spoken pretty well, all in all it was great service. RESORT/ENTERTAINMENT: lots to do, very clean, bars and restaurants everywhere. A great family/adult location. They had activities going in all day at the pools and the beach (a foam party one day at the pool!) and a huge theatre for nightly entertainment which we did not have last year at Paradisus (they just turned the patio into a stage). The beach had some rocky parts but was beautiful nonetheless. No wifi in the rooms unless you buy it in the lobby for 1 hour at a time around 4 pesos. ROOM: room was nice, clean and spacious, no bath tub though. They stocked our fridge well daily. The beds sucked though. The blankets were thin (but I guess it's warm in Cuba lol) and the mattresses were crappy...not a great sleep. I didn't wake up with back pain but the comfort was nothing to brag about.

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          Very disappointing...

          Reviewed by Jthibeault1(Montreal, Canada) on Apr 17, 2015

          First, let me start by saying, I rated this hotel compared to another one I've been to in Cuba, the Iberostar Laguna Azul, in Varadero, which I rated 4 stars in 2011. I would've rated the Playa a 2...

          First, let me start by saying, I rated this hotel compared to another one I've been to in Cuba, the Iberostar Laguna Azul, in Varadero, which I rated 4 stars in 2011. I would've rated the Playa a 2 stars, but some facts do save it from getting that poor rating. I'm gonna go over a few key points. CHECK IN/ROOMS Check in was a nightmare, literally. We arrived at 3, and our rooms weren't ready until 5 pm that night. The employees seemed lost, disorganized. We were a group of 8 and NONE of us got any of the room accommodations we had requested. It's almost like they tried very hard not to give us anything we asked for. We asked for rooms next to one another, on a 2nd floor, we got rooms in 2 different buildings on the first floor. Couples got twin beds, friends got king beds ?!? Some showers and AC didn't work, some in our group had to go up to 5 times to the reception desk because their room keys didn't work... The rooms, overall, were just OK, but not as nice as I would've thought for a somewhat newer hotel, and a 5 star. Standard mini bar with water changed daily, beer and soft drinks, and towels changed daily as well, no problems with that. STAFF The staff of this hotel probably is its best asset. They are very nice, friendly, warm and go out of their way to help you. Major thumbs up for that part. FOOD Hummm.... Where do I start ? It's cuban food. No, it's NOT better than food in the Varadero area. Food was a nightmare for me. I've visited a lot of countries and never was so disgusted with the food. Breakfast has no good variety. No fruits are available, except some pineapple and watermelon. You have to WAIT in line to get pancakes for about 20 minutes. The a la carte restaurant are a disgrace. They're almost worse than the buffet. Actually I got so sick I had to go to the hospital and ended up spending 4 days inside. There is a snack bar that is opened 24 hours which is a cool option (I didn't get to experience it since I was sick though, but my friends did and enjoyed it). AMBIANCE The hotel crowd is a weird mix between wanabee spring breakers getting trash drunk in the pool bar and families. It is extremely awkward. There is so many Quebecers I felt like I was at home, which is NOT what I wanna feel while on vacation. I wanna get lost in the culture, and experience a nice change of scenery, which wasn't the case at all there. There is no Discoteca at the resort as well, there is just the cigar lounge, that they say is their disco, with no proper sound or lighting system and a tiny space to dance in. Really not cool. BEACH/POOLS/GROUNDS Of course, you're in Cuba and the sea there is breathtaking, probably one of the most beautiful I have seen, comparable to the Grace Bay Beach in the Turks and Caicos Islands. But the actual beach is small, and SO crowded, it's just no fun. The pools are beautiful and there's a few of them. The grounds are not well kept, very dry. OVERALL EXPERIENCE This convinced me to never go back in Cuba. You can get a week in a great hotel in the Riviera Maya for approximately the same price.

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          Beautiful Resort, Good Place to Relax

          Reviewed by Tim J(Cornwall, Canada) on Apr 17, 2015

          I've never been to Cuba, so this was a whole new experience. The Resort was beautiful, the beach was amazing. The 5 Pools were great, but I recommend the pool behind the snack bar between Bungalow...

          I've never been to Cuba, so this was a whole new experience. The Resort was beautiful, the beach was amazing. The 5 Pools were great, but I recommend the pool behind the snack bar between Bungalow 15/7. Or the Italian Pool by Bungalow 12. I stayed in Bungalow 14 which was right by the Italian Pool and a beach entrance. It was a 2 minute walk from the Buffet and the Lobby. The Food was alright, it was slightly different from Canadian Food, but I was warned about that. Breakfast Do the Omelet Station Brunch - Do the Pasta Station Supper - Do the Stir Fry Station or/and the meat of the night For dessert stick with the Jello or Fresh Fruit. Our Server in the section we sat in at the Buffet, Yarely was amazing. She couldn't do enough for us. She was very friendly, she also recommend which A La Carte to chose, and she also made a special request for us at an A La Carte with the head Chef and had an amazing experience. The Panda Rojo was amazing if you like seafood/beef The Romantico French Onion Soup was to die for. I never experienced any more A La carte's due to availability. But after talking with return travelers, I've learned you can book all your A La Carte's online. The Mamma Mia show was amazing, and so was the Micheal Jackson Show. I found after that though there wasn't much going on. There was a beach party a couple of nights with a bar and current music. The only downfall to this resort is the location, it is a beautiful property, but it's not close to any major attractions other then the "Market" between the Royalton and Memories resorts. I recommend taking the taxi's to the market. It is 2 CUC one way and so is the bus, but with the taxi's you can come and go as you please, rather then wait for a bus that is never on time. I would go back to the resort, but not right away I would love to experience another resort in Cuba, before I return, but I will definitely return to Playa Cayo Santa Maria

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          Family Holiday Honeymoon

          Reviewed by Nancy M(Oshawa) on Apr 17, 2015

          Feb 8th to 15th 2015 My husband and I travelled with 12 others to Hotel Playa Cayo Santa Maria. We had written ahead to ask to be all kept in the same building but that was not possible due to high...

          Feb 8th to 15th 2015 My husband and I travelled with 12 others to Hotel Playa Cayo Santa Maria. We had written ahead to ask to be all kept in the same building but that was not possible due to high season. We were fairly close together though. The reason I mention this is only because, though you write to the resort they are only able to accommodate if it is possible. We were no way upset with them; I know they did their best. This was our 5th time to Cuba and the Playa Cayo Santa Maria is best resort we have stayed at. Beer garden, cigar room, ice cream parlor, coffee cart, entertainment almost all day. This place had it all. The staff is professional and friendly. Our suite was amazing and very very clean. Anything we asked for we were looked after right away. We had our grandson and granddaughter stay with us overnight one night and asked for a cot to be set up in our suite. The cot was set up with fresh sheets, blankets, and a pillow before I could blink my eyes. Our cleaning attendant also made sure they had fresh towels. Outstanding service! The ocean was a bit rough, but we made the best of it by wave jumping. The beach goes on for miles. The pools were clean and cool. Very refreshing when sitting in the hot sun. The buffet was good. Those freshly made donuts are to die for !!! Thank-you Playa for looking after all of us !!!

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