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    ce fut l un de mes plus beau voyage ...

    Would recommend

    Reviewed by Diane on Mar 22, 2015

    Date of stay: March 2015

    Trip type: Friends

    Nous avons aimé visité votre hôtel ..le seul commentaire c,est qu'étant donné les nombreux visiteurs ils fallait souvent faire la file pour aller se servir au buffet ,et au bar il manquait souvent de bière au début de l'après-midi ,mais ...

    Nous avons aimé visité votre hôtel ..le seul commentaire c,est qu'étant donné les nombreux visiteurs ils fallait souvent faire la file pour aller se servir au buffet ,et au bar il manquait souvent de bière au début de l'après-midi ,mais en général nous sommes très contents de notre semaine de vacances et je le recommanderais n'importe quand ...merci aux personnel courtois et chaleureux..aux sourires et à votre belle humeur..vous êtes des gens sympathiques qu'on a le goût de revoir...Aux gens des spectacles BRAVO BRAVO BRAVO VOUS ÊTES EXTRA......vous avez beaucoup de talent....merci merci et merci xxxxx

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    Breath taking beach and ocean, gorgeous hotel, will come back!

    Would recommend

    Reviewed by Jen on Nov 14, 2014

    Date of stay: October 2014

    Trip type: Couple

    Amazing hotel, great staff. So friendly. The rooms were very modern, and very clean. No complaints about anything, except for jelly fish. Which the hotel of course can't help. But there were lots, at any time of day. My husband ...

    Amazing hotel, great staff. So friendly. The rooms were very modern, and very clean. No complaints about anything, except for jelly fish. Which the hotel of course can't help. But there were lots, at any time of day. My husband received a sting the second day. There are a variety of beautiful pools to swim in instead however, and the beach is incredible for lounging on.

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    Can't wait to return with more friends

    Would recommend

    Reviewed by Pauline on Oct 31, 2014

    Date of stay: November 2013

    Trip type: Family

    My first trip to Cuba , Hotel beautiful clean rooms good service . Beach had lovely sand long walks when tide was out other than difficult to get down to se level no steps . Food good especially the speciality ...

    My first trip to Cuba , Hotel beautiful clean rooms good service . Beach had lovely sand long walks when tide was out other than difficult to get down to se level no steps . Food good especially the speciality restaurants . Not so good Entertainment in the evening . I am planning to go back this year , the most thing I was impressed with it was so safe you had a god feeling walking to the next village very courteous gentle people loved it

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    Amazing resort/amazing staff/ Spectacular time had by all !!!!!

    Would recommend

    Reviewed by Dorothy B on Jun 17, 2013

    Date of stay: June 2013

    Trip type: Couple

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back ...

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back again.

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    Wonderful beach, nice hotel

    Would recommend

    Reviewed by Julie on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Friends

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get ...

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get to the beach, you had to climb down a steep slope, so if you have mobility issues, this is not the place for you (event the Melia has a boardwalk and stairs to the beach). Cayo Santa Maria is quite isolated, and I think the biggest downside was that it was a long time in transit (no direct flight from Calgary, and then a 2 hour transfer from the airport). Food in the a la carte restaurants were good (asian and romantic), and the buffet was decent, but we were limited to only 2 a la cartes during our stay. The crepe lady at supper (buffet) was amazing! If you have any allergies to seafood/fish, beware that you will have a lot less options for tasty food. Some things were not labelled very well, but people were friendly. Overall a good relaxing vacation. If you go, order a Santa Maria from the bar. Very tasty!

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    Great place for a relaxing vacation!

    Would recommend

    Reviewed by Georgina on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Family

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat. ...

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat.

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    Service déplorable, beaucoup de moustiques, manque de propreté, 24 hres sans électricité. Pas de papier, pas de savon dans toilettes publiq

    Not recommended

    Reviewed by Michelyne on Feb 24, 2013

    Date of stay: February 2013

    Trip type: Family

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée ...

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée comme un édredon. À 7 heure le matin, il faisait le fumisage, on respirait ça et il y avait tellement de boucane, que ça créait un brouillard... un conseil, que je donne à l'hôtel, ça devrait être fait durant la nuit, de sorte que nous en ressentions pas les conséquences, il y avait des bébés et des enfants sur le site, pas très bon, pour leur poumon... Je me demande si, les gens qui écrivent des commentaires sont payés par des agences, mais la seule personne crédible se nomme Chantal et demeure à Ste-Anne des Plaines, elle a sûrement voyagé ailleurs comme moi, pour voir la différence. j'ai fait au moins 20 voyages dans le Sud et sinon plus...et ce site pour le service pas plus de 2 *, les cubains attendent toujours les pourboires et ne sont pas très souriants. Pas de service de mini bar dans la chambre comme c'était supposé et écrit dans les avantages. En 7 jours j'ai changé ma serviette de plage 1 fois, il n'y en avait jamais, c'était toujours la même réponse, plus tard.... Bar 24 heures très bruyant, pas d'agent de sécurité pour calmer les fêtards juste devant les chambres, malgré notre appel et notre visite à la réception à 2 heures du matin, aucun respect des autres...Dans les toilettes publiques pas de papier de toilette, pas de savon et d'essuie-main. Pas de propreté, au repas, le service se faisait avec la même spatule, que se soit boeuf, poulet ou poisson, nourriture jamais chaude même dans les restaurant à la carte... Aucune hygiène, faudrait qu'il soit éduquer en ce sens, il y avait même de la moissisure dans le fond d'une bouteille d'huile. Attente en ligne pour se faire servir, trop longue, nous avons changé d'idée à plusieurs reprises, on abandonnait... Nous avons manqué d'électricité 24 heures dans notre bloc, rien à faire, la réception nous contait toujours des sornettes, au lieu de la vérité, au lieu de nous changer de chambre, ça duré du dimanche à 18h30 au mardi 16h30. Pas normal pour un site supposément comme indiqué 5 étoiles dans leur lobby. Le samedi, nous avons perdu la télévision, supposément le satellite, mais juste notre bloc encore. Parlons de la plage, pas pratique avec ces deux palliers, il faut débouler sable et rocailles pour y arriver, (PAS ÉVIDENT POUR LES PERSONNES AGÉES OU AYANT DE LA DIFFICULTÉ À SE DÉPLACER) peu d'abri solaire, pour les chaises à la plage, toujours prises, car les gens allaient mettre leurs serviettes très tôt, (à remarquer que nous avons eu à peu près 2 belles journées, de soleil, sur 7.) Il faisait tellement froid le samedi soir et le dimanche matin, qu'on a dû mettre nos manteaux d'hiver pour aller au bar du lobby, prendre nos cafés. Le café au déjeuner, à la salle à manger, exécrable, au bar il était bon. Par contre beau site bien entretenu par les jardiniers, tous très souriants. Pour ce qui est des piscines, très propres et beaucoup de chaises et d'abris pour se protéger du soleil. La chambre était pas extrêmement propre, juste ce qu`il faillait, papier de toilette, changement de serviettes, lits refaits. Je ne pense pas que les toilettes et la douche étaient lavées avec du désinfectant ou du nettoyant. Les toilettes par contre fonctionnaient bien, il y avait de l'eau chaude pour les douches. Voyage payé trop cher, pour le peu de plaisir que nous avons eu, $1,421.03 chaque. Nous sommes très déçue, pas de vol direct, car nous étions avec Westjet, sans repas sur l'avion, juste breuvage et grignotines pas très sain! C'était avec escale à Toronto. Le vol d'arrivée à Montréal, à notre retour le 22 février, devait être à 21h16, mais Westjet ne pouvait atterrir à Toronto, pour le transit à cause de la pluie verglassante qu'on nous a dit, donc, on a manqué de gaz à force de tourner en rond, et on a dû se rendre à Ottawa, pour gazer, (pourquoi pas Montréal ???, nous aurions été rendu) nous sommes revenus à Toronto ensuite, pour le départ annoncé à 22h45 pour Montréal, (pas de repas) on a décollé juste à minuit, puis on a atterri à 1h15 du matin. Donc 3 envols et 3 atterrissages dans la même journée! INCROYABLE...C'était mes pires vacances. Donc, pour tout ces tracas et le manque de jouissance de nos vacances, nous accordons un petit 3 étoiles et très petit, à cette hôtel. Je demande un dédommagement en argent pour tous nos désagréments, le manque de comfort et les fausses données de ce site. Michelyne Blais 42 de Piémont, Laval, H7M 1B6 450-668-2730

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    Beautiul resort and wonderful staff. I hope to visit again in the future!

    Would recommend

    Reviewed by Seretha Halifax NS on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Family

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs ...

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs infront of you. The desserts were ok. This resort is not for teens. My daughter was boared. it's mainly for drinking and relaxing. There are no elevators in the hotel so if you find it hard to climb stairs get the first floor. We were on the topfloor over looking the pool it was realy beautiful. bring your own cup as the cups are very small. The service was great. Met alot of staff. The bell boy, jorge was excellent. Miss you Jorge... Louisa who worked for Hola Sun was awesome too. She answered any questions we had. Not much of a beach, it was ok. I loved the swim up to the bar pool. We went to the villages everyday so I could keep my daughter busy. The el cartes were ok. Remember you are in Cuba, they do not cook like we do. The lobster was terrible which I waited for. They grilled it and added some sauce to it. Ask for it plain. It was mostly cloudy when we were there but it was still warm. the snack bar didn't offer a whole lot but was open 24/7 and was next to our hotel. Bungalow 7 was next to the beach and snack bar. No bugs and the maids did a great job. Loved the jeep excursion although we didn't get a chance to go horse backriding as it was too late. This is where we gave out our gifts to the kids as we passed by. They loved it and my daughter too. All in all, I would recommend this resort. it was beautiful and clean. The hotel should have an itinerary for people arriving and the times. We didn't know anything that was going on unless we past by. Seretha - Halifax, NS

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    Beautiful Hotel, Great Staff, Goregous Pool, interesting guests...(bus ride in is beautiful but a little lengthy)

    Would recommend

    Reviewed by MrsC on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Couple

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. ...

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. We had done our research before hand and knew to ask for a room on the 2nd floor to avoid bugs. Pools: We saw at least 4 of the pools which were all very clean and inviting looking. The water felt a little chilly but it was very appreciated on the hot hot days. Beach: The beach was gorgeous yes there is a big "step down" to get to the lower level which may cause some issues for someone with a disability or pushing a baby buggy. There are plenty of beach chairs and someone will bring one to you as soon as you reach the beach. (There were some sand fleas, each of us did end up with some bites on our legs after just 2 hours at the beach) Lobby Bar: the bartenders at the lobby bar are fantastic. It was very busy there every night but with a few tips you can assure you will be served all night long. 24 hours Snack Bar: We spent a lot of our dining time here. They serve great chicken fingers, french fries, meatballs & sauce, hamburgers, cuban sandwiches and so on. In the mornings they even put on a small breakfast buffet and serve made to order omelets (you just have to ask) Staff: all the staff from housekeeping, gardeners, buffet servers, bartenders and so on were always tops notch at customer service. Sometimes it may have taken a few minutes but any request you had they would fulfill it Entertainment was a minimum but we were perfectly okay with that. Just went to relax A slight downfall: As 4 English speaking travelers we were excited to meet and mingle with others like ourselves however that was not easy to do... the majority of guests at the resort spoke french and strictly french. (for those that are French the resort staff have no problem communicating as they all speak 3 languages Spanish, English & French)

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    Excellent value for an all inclusive trouble free vacation.

    Would recommend

    Reviewed by Adam on Nov 17, 2012

    Date of stay: November 2012

    Trip type: Family

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely ...

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely return.

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    Excellent value, great location and premises

    Would recommend

    Reviewed by LAP on Nov 13, 2012

    Date of stay: October 2012

    Trip type: Family

    Beautiful beach enabling long walks. Great hotel with very friendly staff. ...

    Beautiful beach enabling long walks. Great hotel with very friendly staff.

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      TripAdvisor

      What to expect (based on 3384 reviews):

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        5 most recent TripAdvisor reviews:

        July vacation

        Reviewed by MayaQ2000(Windsor, Canada) on Aug 24, 2015

        Hotel is good, well maintained Bathroom towels - could be whiter for sure Food- very good, good variety and yes when it comes to fresh fruit- it is mostly exotic fruit and enjoy in that! Beach good...

        Hotel is good, well maintained Bathroom towels - could be whiter for sure Food- very good, good variety and yes when it comes to fresh fruit- it is mostly exotic fruit and enjoy in that! Beach good, watch out for jellyfish! Entertainment staff by the pool/beach/hotel- excellent Cocktails- amazing! Daycare- great staff Pools- clean

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          You be the judge.

          Reviewed by Mat9002(Montreal, Canada) on Aug 23, 2015

          The food is very, very poor quality. It's really bad. The variety of food is also very small, there is no salad, no strawberries, no apples, no bananas, basically only exotic fruits. The bread is so...

          The food is very, very poor quality. It's really bad. The variety of food is also very small, there is no salad, no strawberries, no apples, no bananas, basically only exotic fruits. The bread is so bad and the cheese smells like expired cheese. The pizza they make at the buffet is not even real pizza, it's a pita they put pasta sauce and like I said, very bad tasting/smelling cheese. I've seen people vomiting because the food at the buffet was so bad. The steaks, chicken, and all meats are nothing like the ones we have in america. They never change the food, it's always the same, everyday. The fries are not even fried, they are really bad. I won't comment on the staff but the first day we came we had to wait 4 hours before we could go in our room, and the lobby is extremely hot and people are smoking in front of kids. The hotel is very dirty as well. One day the pool was so dirty that people were complaining they had to close the pool for 2 days, no pool. The doors, walls and basically everything is dirty. I will never go back there again and will never recommend this hotel to anyone. Even if I get paid to go there, i'll refuse. It's a torture.

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          Amazing Vacation!!! Heavenly beach!!!

          Reviewed by Angie O() on Aug 23, 2015

          Just came back from a wonderful 2 week stay at the hotel playa cayo santa maria and I only have positive comments to say about it! So where to start... From the moment we got off the bus we where...

          Just came back from a wonderful 2 week stay at the hotel playa cayo santa maria and I only have positive comments to say about it! So where to start... From the moment we got off the bus we where greeted from wonderful friendly staff with a welcome cocktail and check in was done very efficiently and fast and we were in our rooms in matter of minutes. Would like first of all to thank so much Marta Maria from customer service for all she has done to accommodate us in every way! Prior to our stay I was in contact with her and to my pleasant surprise Marta went above and beyond and fulfilled all my requests! We were given connecting rooms in building 12 since we were 2 families, a beautiful ocean view, 3rd floor and our a la carte restaurant reservation were all done for us upon our arrival! We couldn't have asked for a better location, close to the beach, to the pool, buffet and restaurants only a short walk away. This hotel is just a perfect size with a wonderful layout. The rooms were great and a big thank you also to our maids isdana and Cesar for keeping them always clean! Grounds and all the pools are very well kept as well. The beach is out of this world, white fine sand and the most crystal clear water ever seen! The staff at the beach was wonderful a big thank you to Rodney for his amazing panini's and hot dogs that the kids just loved and to all the wonderful bartenders/barmaids at all bars all over the resort. Also there was Luis on the beach that would always help us find a spot and place and dust our chairs off for us a big thank you also! Would like to also thank Juan at the cigar lounge for is incredible knowledge in cigars and fine drinks and a very special thank you to Ricardo the manager of food and beverages who was always there for anything needed and for is wonderful kindness and friendliness. Everyone working at this resort always had a smile on and was always in a great mood! Especially the animation team was incredible! Keep up the great work you all are simply amazing! About the food, the a la carte restaurants were exquisite we got the chance to try all 4 of them and we were always satisfied with the quality of food and services! The buffet was also great, there was lots of choices and the fresh grilled meats stations, fried rice, pizza and pasta stations were the best! Breakfast at the buffet was great to! The kids simply loved the pancake station and my favourite was the fresh donuts and the fresh mango station every morning! It is a must to try you will simply love it. To our surprise they had even smuckers peanut butter and maple syrup at the buffet and Heinz ketchup for the hot dogs at the beach grill and that just made our kids super happy!!! So no need to bring from home :) I could keep going on and on about all the wonderful things about this hotel but the only thing left to say is that we will be returning next year for sure and we just can't wait for it!!! Thank you to all for making our stay a memorable one, we miss you all already! Til next year!!! :) Angie O.

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              Great vacation!

              Reviewed by Sarah L(Montreal, Canada) on Aug 23, 2015

              Playa Cayo Santa Maria was amazing! This was my first time in Cuba and a great first experience for me! From the food to the cleanliness, to the animation everything was amazing! Although the food at...

              Playa Cayo Santa Maria was amazing! This was my first time in Cuba and a great first experience for me! From the food to the cleanliness, to the animation everything was amazing! Although the food at the buffet was the same options everyday and I wish it could have varied a little more, the food was good over all and I'm sure they'll take this as constructive criticism and change up the options of food everyday. Everything was clean, many workers cleaning the resort every time I turned around. The bartenders were friendly and always had a smile on their face :) The shows were outstanding and boy can the dancers move! Dancers Gigi and Yasser are beautiful both inside and out, they have hearts of gold and are always there mingling with everyone! As for the animators, they are full of energy and are like magnets, both with the adults and the children. Everyone loves them and gets attached to them... starting with Lisdania with her beautiful heart-warming smile and capability to speak different languages, Capi with his big heart and funny jokes, Chino with his good looks, AMAZING aquagym and magnetism with the kids, Lazaro with his shimmering smile and giving personality, etc. Animation goes on all day, starting at the beach and then in the afternoon by the pool. There is Aqua Gym, Crazy games, Water Volley, Spanish Lessons, Bingo, Aerobics, Fashion Shows and the list goes on! Later on at night, there are the amazing shows and then some dancing in the Cigar Lounge at least while we were there! Hopefully the dancing in the Cigar Lounge continues as it brings a great ambiance and ends off the night with nothing but fun :) Playa Cayo Santa Maria was great and so were the personnel, the dancers and the animators! I WILL CERTAINLY BE GOING BACK HERE :D

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              Very much a fun week.

              Reviewed by Dale C(Newfoundland and Labrador, Canada) on Aug 23, 2015

              I have only been home a week from Hotel Playa Cayo Santa Maria, Had a great time, Food was pretty much par for the course for Cuba, but my trip was fabulous. Our room was great in building 14, air...

              I have only been home a week from Hotel Playa Cayo Santa Maria, Had a great time, Food was pretty much par for the course for Cuba, but my trip was fabulous. Our room was great in building 14, air conditioning, maid service, grounds lobby, and bars were all wonderful, Snack Bar had the best sweet potato fries I have ever tasted, and I don't like sweet potatoes. Shrimp and chicken strips were delicious, and in the buffet it was mostly par for Cuba, It is just that we are not used to it, but I did not loose any weight. Roast pork was to die for, Breakfast was always plentiful, as well as fresh fruit. soups were for the most part very nice, but the staff was the best as all Cubans are. I would certainly not hesitate to go back to this resort, I did not try any of the a la carts, but a lot of our group of 37 did and they had rave reviews. Loved my vacation and they did a fabulous job on the wedding. Beaches and pools were perfect.

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