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    Amazing resort/amazing staff/ Spectacular time had by all !!!!!

    Would recommend

    Reviewed by Dorothy B on Jun 17, 2013

    Date of stay: June 2013

    Trip type: Couple

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back ...

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back again.

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    Wonderful beach, nice hotel

    Would recommend

    Reviewed by Julie on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Friends

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get ...

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get to the beach, you had to climb down a steep slope, so if you have mobility issues, this is not the place for you (event the Melia has a boardwalk and stairs to the beach). Cayo Santa Maria is quite isolated, and I think the biggest downside was that it was a long time in transit (no direct flight from Calgary, and then a 2 hour transfer from the airport). Food in the a la carte restaurants were good (asian and romantic), and the buffet was decent, but we were limited to only 2 a la cartes during our stay. The crepe lady at supper (buffet) was amazing! If you have any allergies to seafood/fish, beware that you will have a lot less options for tasty food. Some things were not labelled very well, but people were friendly. Overall a good relaxing vacation. If you go, order a Santa Maria from the bar. Very tasty!

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    Great place for a relaxing vacation!

    Would recommend

    Reviewed by Georgina on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Family

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat. ...

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat.

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    Service déplorable, beaucoup de moustiques, manque de propreté, 24 hres sans électricité. Pas de papier, pas de savon dans toilettes publiq

    Not recommended

    Reviewed by Michelyne on Feb 24, 2013

    Date of stay: February 2013

    Trip type: Family

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée ...

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée comme un édredon. À 7 heure le matin, il faisait le fumisage, on respirait ça et il y avait tellement de boucane, que ça créait un brouillard... un conseil, que je donne à l'hôtel, ça devrait être fait durant la nuit, de sorte que nous en ressentions pas les conséquences, il y avait des bébés et des enfants sur le site, pas très bon, pour leur poumon... Je me demande si, les gens qui écrivent des commentaires sont payés par des agences, mais la seule personne crédible se nomme Chantal et demeure à Ste-Anne des Plaines, elle a sûrement voyagé ailleurs comme moi, pour voir la différence. j'ai fait au moins 20 voyages dans le Sud et sinon plus...et ce site pour le service pas plus de 2 *, les cubains attendent toujours les pourboires et ne sont pas très souriants. Pas de service de mini bar dans la chambre comme c'était supposé et écrit dans les avantages. En 7 jours j'ai changé ma serviette de plage 1 fois, il n'y en avait jamais, c'était toujours la même réponse, plus tard.... Bar 24 heures très bruyant, pas d'agent de sécurité pour calmer les fêtards juste devant les chambres, malgré notre appel et notre visite à la réception à 2 heures du matin, aucun respect des autres...Dans les toilettes publiques pas de papier de toilette, pas de savon et d'essuie-main. Pas de propreté, au repas, le service se faisait avec la même spatule, que se soit boeuf, poulet ou poisson, nourriture jamais chaude même dans les restaurant à la carte... Aucune hygiène, faudrait qu'il soit éduquer en ce sens, il y avait même de la moissisure dans le fond d'une bouteille d'huile. Attente en ligne pour se faire servir, trop longue, nous avons changé d'idée à plusieurs reprises, on abandonnait... Nous avons manqué d'électricité 24 heures dans notre bloc, rien à faire, la réception nous contait toujours des sornettes, au lieu de la vérité, au lieu de nous changer de chambre, ça duré du dimanche à 18h30 au mardi 16h30. Pas normal pour un site supposément comme indiqué 5 étoiles dans leur lobby. Le samedi, nous avons perdu la télévision, supposément le satellite, mais juste notre bloc encore. Parlons de la plage, pas pratique avec ces deux palliers, il faut débouler sable et rocailles pour y arriver, (PAS ÉVIDENT POUR LES PERSONNES AGÉES OU AYANT DE LA DIFFICULTÉ À SE DÉPLACER) peu d'abri solaire, pour les chaises à la plage, toujours prises, car les gens allaient mettre leurs serviettes très tôt, (à remarquer que nous avons eu à peu près 2 belles journées, de soleil, sur 7.) Il faisait tellement froid le samedi soir et le dimanche matin, qu'on a dû mettre nos manteaux d'hiver pour aller au bar du lobby, prendre nos cafés. Le café au déjeuner, à la salle à manger, exécrable, au bar il était bon. Par contre beau site bien entretenu par les jardiniers, tous très souriants. Pour ce qui est des piscines, très propres et beaucoup de chaises et d'abris pour se protéger du soleil. La chambre était pas extrêmement propre, juste ce qu`il faillait, papier de toilette, changement de serviettes, lits refaits. Je ne pense pas que les toilettes et la douche étaient lavées avec du désinfectant ou du nettoyant. Les toilettes par contre fonctionnaient bien, il y avait de l'eau chaude pour les douches. Voyage payé trop cher, pour le peu de plaisir que nous avons eu, $1,421.03 chaque. Nous sommes très déçue, pas de vol direct, car nous étions avec Westjet, sans repas sur l'avion, juste breuvage et grignotines pas très sain! C'était avec escale à Toronto. Le vol d'arrivée à Montréal, à notre retour le 22 février, devait être à 21h16, mais Westjet ne pouvait atterrir à Toronto, pour le transit à cause de la pluie verglassante qu'on nous a dit, donc, on a manqué de gaz à force de tourner en rond, et on a dû se rendre à Ottawa, pour gazer, (pourquoi pas Montréal ???, nous aurions été rendu) nous sommes revenus à Toronto ensuite, pour le départ annoncé à 22h45 pour Montréal, (pas de repas) on a décollé juste à minuit, puis on a atterri à 1h15 du matin. Donc 3 envols et 3 atterrissages dans la même journée! INCROYABLE...C'était mes pires vacances. Donc, pour tout ces tracas et le manque de jouissance de nos vacances, nous accordons un petit 3 étoiles et très petit, à cette hôtel. Je demande un dédommagement en argent pour tous nos désagréments, le manque de comfort et les fausses données de ce site. Michelyne Blais 42 de Piémont, Laval, H7M 1B6 450-668-2730

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    Beautiul resort and wonderful staff. I hope to visit again in the future!

    Would recommend

    Reviewed by Seretha Halifax NS on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Family

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs ...

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs infront of you. The desserts were ok. This resort is not for teens. My daughter was boared. it's mainly for drinking and relaxing. There are no elevators in the hotel so if you find it hard to climb stairs get the first floor. We were on the topfloor over looking the pool it was realy beautiful. bring your own cup as the cups are very small. The service was great. Met alot of staff. The bell boy, jorge was excellent. Miss you Jorge... Louisa who worked for Hola Sun was awesome too. She answered any questions we had. Not much of a beach, it was ok. I loved the swim up to the bar pool. We went to the villages everyday so I could keep my daughter busy. The el cartes were ok. Remember you are in Cuba, they do not cook like we do. The lobster was terrible which I waited for. They grilled it and added some sauce to it. Ask for it plain. It was mostly cloudy when we were there but it was still warm. the snack bar didn't offer a whole lot but was open 24/7 and was next to our hotel. Bungalow 7 was next to the beach and snack bar. No bugs and the maids did a great job. Loved the jeep excursion although we didn't get a chance to go horse backriding as it was too late. This is where we gave out our gifts to the kids as we passed by. They loved it and my daughter too. All in all, I would recommend this resort. it was beautiful and clean. The hotel should have an itinerary for people arriving and the times. We didn't know anything that was going on unless we past by. Seretha - Halifax, NS

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    Beautiful Hotel, Great Staff, Goregous Pool, interesting guests...(bus ride in is beautiful but a little lengthy)

    Would recommend

    Reviewed by MrsC on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Couple

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. ...

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. We had done our research before hand and knew to ask for a room on the 2nd floor to avoid bugs. Pools: We saw at least 4 of the pools which were all very clean and inviting looking. The water felt a little chilly but it was very appreciated on the hot hot days. Beach: The beach was gorgeous yes there is a big "step down" to get to the lower level which may cause some issues for someone with a disability or pushing a baby buggy. There are plenty of beach chairs and someone will bring one to you as soon as you reach the beach. (There were some sand fleas, each of us did end up with some bites on our legs after just 2 hours at the beach) Lobby Bar: the bartenders at the lobby bar are fantastic. It was very busy there every night but with a few tips you can assure you will be served all night long. 24 hours Snack Bar: We spent a lot of our dining time here. They serve great chicken fingers, french fries, meatballs & sauce, hamburgers, cuban sandwiches and so on. In the mornings they even put on a small breakfast buffet and serve made to order omelets (you just have to ask) Staff: all the staff from housekeeping, gardeners, buffet servers, bartenders and so on were always tops notch at customer service. Sometimes it may have taken a few minutes but any request you had they would fulfill it Entertainment was a minimum but we were perfectly okay with that. Just went to relax A slight downfall: As 4 English speaking travelers we were excited to meet and mingle with others like ourselves however that was not easy to do... the majority of guests at the resort spoke french and strictly french. (for those that are French the resort staff have no problem communicating as they all speak 3 languages Spanish, English & French)

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    Excellent value for an all inclusive trouble free vacation.

    Would recommend

    Reviewed by Adam on Nov 17, 2012

    Date of stay: November 2012

    Trip type: Family

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely ...

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely return.

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    Excellent value, great location and premises

    Would recommend

    Reviewed by LAP on Nov 13, 2012

    Date of stay: October 2012

    Trip type: Family

    Beautiful beach enabling long walks. Great hotel with very friendly staff. ...

    Beautiful beach enabling long walks. Great hotel with very friendly staff.

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      TripAdvisor

      What to expect (based on 1434 reviews):

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        5 most recent TripAdvisor reviews:

        Great Time at Playa Cayo Santa Maria

        Reviewed by Ragen M(Toronto, Canada) on Apr 18, 2014

        We stayed at Play Cayo Santa Maria from April 8 to April 15. This was our second time in Cuba and have stayed at all-inclusives in Mexico, Jamaica, Barbados, and Bahamas over the last few years. We...

        We stayed at Play Cayo Santa Maria from April 8 to April 15. This was our second time in Cuba and have stayed at all-inclusives in Mexico, Jamaica, Barbados, and Bahamas over the last few years. We are in our early 40s and travelled with three kids age 10, 8, 6. Also had 6 other adults in our group. Pros 1. The beach: Its the best beach I’ve ever been on, water is clear and the sand is soft. You can walk out far on calm days. We had fun in the water when there were waves; the lifeguards will blow you back in if you stray out too far. 2. Entertainment group: This group keeps this resort alive and jumping whether it’s on the beach in the mornings, by the main pool in the afternoons or in the evenings at the theatre. The evening shows were very good especially the Michael Jackson show, the International show and Mamma Mia show. Thanks to Michel and Yunior for taking time to sit and talk with us about the resort. 3. Great Service: The staffs are friendly, always willing to please and work long hours. We did not find anyone expecting a tip even though we tipped most of the time. 4. Hotel is in good shape and the grounds are well laid out and taken care of. Cons 1. We found the buffet a bit of a chore and preferred to eat lunch at the snack bar Other Notes 1. We emailed Ms. Mareyi Gomez with room requests and she accommodated our group – thank you Mareyi. 2. In addition to tipping, we brought little trinkets such as dollar store items (calculators, pencils, erasers, personal care items etc) and left a daily gift package for our chambermaids. My wife spoke with them and they greatly appreciated the packages and couldn’t thank her enough. I gave out some work gloves to the groundskeepers and they greatly appreciated them also. 3. Bring your insulated cups – saves on the use of plastic cups. Also the insulated cups make great gifts for that special staff member that went above expectations and made your vacation wonder. They cannot get these cups down there. Food The food in the a la cartes were very good. We thought the Cuban restaurant was the best. We also ate at the Seafood Grill and at the Grill (down by the beach). The buffet we avoided because of the long lines especially for items like pizza and meats. They have grilling stations where they cook the food fresh right in front of you, however some stations tend to be longer than others. Its best to get your grilled food first then get whatever you want from under the heaters. For lunch we preferred the snack bar because it was a sit down service and they had pizza, burgers, hotdogs, Cuban sandwiches and fried shrimp/calamari. I would definitely return to Playa Cayo Santa Maria and would recommend it.

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        Excellent Vacation!!!!!

        Reviewed by GirlAng(Toronto) on Apr 18, 2014

        My Fiancé and I visited HPCSM from April 6-13th. I cannot say anything that hasn't already been said. All the positive reviews are true. We had a wonderful stay and would definitely return. I just...

        My Fiancé and I visited HPCSM from April 6-13th. I cannot say anything that hasn't already been said. All the positive reviews are true. We had a wonderful stay and would definitely return. I just wanted to add that contrary to other reviews I found all the French travellers we met to be very friendly. A big THANK YOU to Alicia for helping us out prior to our stay and following up with us after arrival and of course Raul for being informative and so very friendly! Highly recommend visiting this resort, you won't be disappointed.

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            Weather cold but the hotel - warm!

            Reviewed by Luvs2Travel6669(Mississauga, Canada) on Apr 17, 2014

            The hotel Playa Cayo Santa Maria was our hotel of choice based on it's rank on Trip Advisor. With that being said - I would have to agree with our fellow "reviewers" and day it was a fantastic...

            The hotel Playa Cayo Santa Maria was our hotel of choice based on it's rank on Trip Advisor. With that being said - I would have to agree with our fellow "reviewers" and day it was a fantastic resort. Rooms clean and updated. Food was fantastic ( a la cartes ) and of course the Cuban hosts went out of their way to make our stay enjoyable. There is a bit of a slope down to the beach however there is also a set of stairs to get up and down easily. The grill by the beach has the BEST grilled chimmichuri chicken, roasted veggies and the pasta on most days was yummy. Ate here everyday for lunch! Favourite a la carte was the Romantico and the little outdoor seafood grill near bungalow 9/10. The very best cappuccino in the lobby bar - had one (or two) morning, noon and nite :) The beach is not overly wide but there is lots of privacy if you want a quiet place to nap. The ocean was a bit rough but that may have had to do with the weather. Resort is quite easy to get around. Only found the ice cream shop on our last day - oh how my boyfriend felt completely cheated. Scooped ice cream plus nestle ice creams on a stick. It's near the Chinese a la carte so be sure to find it on your FIRST day. Money exchange always had lots of small denomination coins and we always found it open. Open air bus ride is $1 to the local market which is at a nearby hotel but pretty decent. A few restaurants as well if you want to grab a snack or a beer. Outdoor patio with mariachi band playing. Was a good distraction from a cold afternoon. Honestly did not really watch the shows at night as we prefer a quiet evening, drink in the lobby (and of course, a few cappuccino). Would definitely return but not in January when the weather is too cool. We went the week if the "deep freeze" throughout the U.S, which was definitely felt in Cuba. Enjoy this resort! Don't forget to bring your own re-usable cups for the bar for the best Mojitos!!

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                Stunning!

                Reviewed by Machcinska(Burlington, Canada) on Apr 16, 2014

                My boyfriend and parents stayed at Hotel Playa from April 5 - April 12th. This was my 4th time in Cuba and it was an amazing stay! BOOKING + PROVIDER Nolitours was our provider; went through an...

                My boyfriend and parents stayed at Hotel Playa from April 5 - April 12th. This was my 4th time in Cuba and it was an amazing stay! BOOKING + PROVIDER Nolitours was our provider; went through an itravel2000 agent. We flew with Air Transat.  *Only thing I would change was out evening flight to a morning flight as we lost a night. RAUL was our rep during our stay. We met with him the following morning to find out about the resort and layout etc. He's a great guy and made us feel welcome. CHECK-IN: HOTEL PLAYA CAYO SANTA MARIA There were only 20+ people from the bus checking into the hotel at 11:30pm so it went pretty smooth. There wasn't much of a wait! We got the block we requested and everything was ready for us in an envelope upon arrival. They ended up keeping our passports behind (possibly to speed up the process). We picked them up the next morning. *A big thank you to Mareyi, the customer service manager, who we had emailed in advance mentioning that we were celebrating my boyfriends birthday. She called us the Monday with our a la carte bookings. HOTEL ROOM + MINIBAR We had a big spacious room. King-sized bed, soaker tub (had a milk bath one day), flat-screen TV (HDMI; we hooked it up and put movies on at night), and other amenities. My boyfriend commented on how much light was available in our rooms! Our cleaning ladies were always great and timely, and kept the place spotless. We would tip with CUCs and also left gifts. BEACH + POOL Amazing. Absolutely beautiful 5/5. Even on the windy days it was so fun to play in the waves. I prefer to be out in the sun, but there is a lot of shade and we never had a hard time finding a cabana to relax under. We also found people reserving their seats with towels but paid no mind to it. All the pools and perfect and kept very clean. GROUNDS The resort was beautiful and clean! You could tell they care about keeping up with it. People are always out trying to clean the place up; gardeners, cleaners etc. We made sure to bring hats for the gardeners since they're out in the sun most of the time. The pathways around the resort were also very well kept.  The design of the hotel is very easy and isn't TOO large to get around. FOOD: We went to several a la cart restaurants. They only show the 4 when you search about the hotel, but there are separate ones you find out about. Contact them to set up your a la cartes prior to arrival as you will have to wait about an hour otherwise. Our favorite restaurants were the Romantico (amazing lobster) and Creolla (great pork chops). Breakfast- Omelets, eggs the way you want cooked, waffles, fruits, meats cheese and bread. The MANGOS  are to die for (you get them from the smoothie station). You will always be able to find something to eat. The food is the best i've had in cuba. Lunch- Great butter rice, chicken and stations for you to choose from. *Snack bar was great for lunch also! (Chicken finers, shrimp, ham and cheese sandwiches). Dinner- Again, lots to chose from! You won't go hungry! Pasta, Pizza, Meat, Fish stations etc. LOBBY BAR Is very busy, however a great place to go and relax! We went before or after the show to have a drink, listen to the musicians and play cards. Piano player, musicians, flute player etc were a great addition. CIGAR BAR Only went in at night for the disco. It was a great time! Great music and environment. You can find the entertainment team dancing and having a good time with the guests. POOL BAR Great professional and quick service; DAINIER and YASSER thank you both for taking care of us so efficiently while at the pool. You both made it seem like there was nobody else there on the resort but us. Thank you! ENTERTAINMENT/SHOW Good shows and entertainment team! Both the men and woman in the entertainment team had come up with fun games and activities for us to take part in. Music is repetitive, but otherwise good. BINGO @ 3:30 @ the main pool was a good time; My mom and I won a bottle of rum We go very close to MACHEL from entertainment. He's wonderful and always there to chat with you. Thank you for making our stay enjoyable. To the manager: I would advise you to add more bartenders in the lobby to help serve guests while they are seated. We realized there were only 1 to 2 servers going around and taking orders. It took a while for someone to come up and offer to get us a drink when there were over a hundred people in the lobby. Otherwise, PHILLIPPE AND LEO were amazing individuals and always came to ask us what we wanted to drink. My boyfriend also commented on how well Phillippe spoke English; he is also only a student at this time and was the best server at the Main Lobby we got to know. Thank you to everyone for making our week. If you can stay for 10 - 14 days, do it! You definitely wont be disappointed!

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                    Return To Playa CSM

                    Reviewed by GWcaribe(Whitby, Canada) on Apr 16, 2014

                    We are a married couple who love to travel and have been to Cuba over 15 times, and to other Caribbean destinations 10 more times. This is our first Trip Advisor Report. We visited PCSM the...

                    We are a married couple who love to travel and have been to Cuba over 15 times, and to other Caribbean destinations 10 more times. This is our first Trip Advisor Report. We visited PCSM the week of April 6th to 13th and find the resort itself to be a good size and well laid out. The beach is even better this time than when we were there in 2012. Wider stretches of sand in front of the hotel, easier to do a long walk in either direction … water crystal clear … definitely one of the top beaches we have ever been to … and that is saying a lot! The lobby area is very nice, but gets very busy – this is one hotel where the guests really use it all day long. Drink service is great – a shout out to our good friend Lisandra – she is amazing and a great asset to the lobby bar … now that was service with a genuine big smile. At the clean, lovely pools there are enough chairs, shade, and bars to make sure you‘re never thirsty. Due to glass being a hazard outdoors, they do serve them in the (tiny!) plastic cups, so bring a (reasonably) sized Bubba or your favorite To Go cup and everything will be great! The rooms, we find, have everything possible you need. The king size bed is comfortable, extra blanket and pillow in closet if needed, plenty of drawer/cupboard space, nice balcony on our second floor room, in-room (free) safe, an umbrella, iron & board, and the bar was stocked daily with a bottle of water, 2 beer and 2 pop. We leave a peso in the fridge each day in appreciation. The bathroom is nicely appointed, and the hair dryer has a 110 v receptacle. The maids are male and female, and do a good job. The buffet was great – we could always get something to eat. We enjoy good food, and find the quality and quantity to be above average for Cuba. The A-la-carte restaurants were very good. We were hoping for the deep fried bits of goodness at Panda Rojo to start our meal, and my craving was satisfied. The staff are very friendly and efficient. At San Juan – the Ranchon near the beach – we again enjoyed the lobster for dinner, at no extra charge. We first met the chef, Abel, at another resort in 2005, and were so pleased to find him at PCSM. He is a great ambassador for the resort and greets people in the restaurant when time permits. The Italian Restaurant provides good food and excellent service. Katia and her co-workers are gems. We hope to see Sailey and Paulino on our next visit as they were off this time. The Ranchon for lunch has good pizza and pasta. Beware the line ups though. The 24 hour snack bar also provided a decent lunch and cold Cristal … you couldn’t ask for more! Because this was our second trip to PCSM, we were invited to a Managers Dinner. Our friends Lisandra and Yenny were excellent servers. We had the best steak we’ve ever had in Cuba … don’t know where they hide them, but fab. All of the managers were there, and what a fun group of people. Jorge, the manager welcomed all the repeat guests. They dined, entertained, and karaoke’d with the guests. It turned out to be a party. They are a group of people who work very well together. These managers are well liked by hotel employees and this comes through in a very positive way with excellent staff attitudes. Jorge and his team are always visible to ensure that all the guests enjoy their vacation. We noticed that some of the exceptional staff had been promoted since our last visit. The cigar bar, which is never overcrowded, is air conditioned and very well ventilated, so the smoke is barely noticeable. Eliser, who we also met on our first visit, makes a perfect Spanish coffee. He is very personable, respectful and efficient. His knowledge of cigars is very helpful to the guests who went into the humidor room and purchased cigars. After 11:00 p.m., it turns into a small disco – another great enhancement since 2012. The DJ does a great job with mixing the music and getting people to dance. Unlike some other nearby resorts, you don’t have to go to the Pueblo ($$) to get your dance on. We felt the nightly entertainment shows have improved and were well worth our time. We were very pleased to see our friend Mayli has joined the team at PCSM. We first met her at Melia Las Dunas 5 years ago, and were happy to see her dancing as Donna at the most excellent Mamma Mia show. She introduced us to many of the dancers, and they are a great group of people, with an ability to make a show worth watching. Loved the Michael Jackson Tribute show …. Michael and his entourage were very convincing. Now, not everything is perfect, so we’d like to make a few suggestions: Can we please, please have an adult only pool? Love kiddies, but would like to see 1 of the 5 beautiful pools turned into an adults only. Note to guests – Cleaning up after yourselves shows respect for the staff and other guests as well. We went to the Italian a – la – carte – and it turned into Chucky Cheese … oh the children … That is to say … NOT the staffs fault. We believe “families” SHOULD be able to enjoy an a-la-carte experience … it is one of the priviledges appreciated by guests – A suggestion would be to change the format of one or more of the a la cartes to a family a la carte with a child friendly menu added. The rest could be designated as formal – adults only – a la cartes, to enable couples to enjoy the romantic and intimate dining experience that to us, is an integral part of going on a vacation. It would add to this experience if all people were to adhere to the dress code requirements. It is not fair to the staff to expect them to enforce stated rules as they do not want to upset any guests. At the breakfast buffet – real bread, as opposed to cut up buns, would be most appreciated … also another toaster would stop what I called “toaster wars”. LOL. Another waffle maker – much needed … the line up was always long … This was a most enjoyable vacation. It is great to see the improvements that were made since 2012. We would like to complement the staff for their genuine friendliness and attentiveness. It is well worth the time and effort to get to know these lovely Cuban people – it is always a highlight of our trip to revisit old friends and establish relationships with new friends. This is one of the main reasons we love going to Cuba. We would not hesitate to recommend Playa Cayo Santa Maria, and we will be returning soon.

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