Average ratings:

  • Cleanliness
  • Value
  • Service
  • Hotel Amenities
  • Food / Restaurants
  • Beach
  • Pool

Filter by trip type:

    Amazing resort/amazing staff/ Spectacular time had by all !!!!!

    Would recommend

    Reviewed by Dorothy B on Jun 17, 2013

    Date of stay: June 2013

    Trip type: Couple

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back ...

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back again.

    Individual ratings:

    • Cleanliness
    • Value
    • Service
    • Hotel Amenities
    • Food / Restaurants
    • Beach
    • Pool

    See moreSee less

    Wonderful beach, nice hotel

    Would recommend

    Reviewed by Julie on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Friends

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get ...

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get to the beach, you had to climb down a steep slope, so if you have mobility issues, this is not the place for you (event the Melia has a boardwalk and stairs to the beach). Cayo Santa Maria is quite isolated, and I think the biggest downside was that it was a long time in transit (no direct flight from Calgary, and then a 2 hour transfer from the airport). Food in the a la carte restaurants were good (asian and romantic), and the buffet was decent, but we were limited to only 2 a la cartes during our stay. The crepe lady at supper (buffet) was amazing! If you have any allergies to seafood/fish, beware that you will have a lot less options for tasty food. Some things were not labelled very well, but people were friendly. Overall a good relaxing vacation. If you go, order a Santa Maria from the bar. Very tasty!

    Individual ratings:

    • Cleanliness
    • Value
    • Service
    • Hotel Amenities
    • Food / Restaurants
    • Beach
    • Pool

    See moreSee less

    Great place for a relaxing vacation!

    Would recommend

    Reviewed by Georgina on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Family

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat. ...

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat.

    Individual ratings:

    • Cleanliness
    • Value
    • Service
    • Hotel Amenities
    • Food / Restaurants
    • Beach
    • Pool

    See moreSee less

    Service déplorable, beaucoup de moustiques, manque de propreté, 24 hres sans électricité. Pas de papier, pas de savon dans toilettes publiq

    Not recommended

    Reviewed by Michelyne on Feb 24, 2013

    Date of stay: February 2013

    Trip type: Family

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée ...

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée comme un édredon. À 7 heure le matin, il faisait le fumisage, on respirait ça et il y avait tellement de boucane, que ça créait un brouillard... un conseil, que je donne à l'hôtel, ça devrait être fait durant la nuit, de sorte que nous en ressentions pas les conséquences, il y avait des bébés et des enfants sur le site, pas très bon, pour leur poumon... Je me demande si, les gens qui écrivent des commentaires sont payés par des agences, mais la seule personne crédible se nomme Chantal et demeure à Ste-Anne des Plaines, elle a sûrement voyagé ailleurs comme moi, pour voir la différence. j'ai fait au moins 20 voyages dans le Sud et sinon plus...et ce site pour le service pas plus de 2 *, les cubains attendent toujours les pourboires et ne sont pas très souriants. Pas de service de mini bar dans la chambre comme c'était supposé et écrit dans les avantages. En 7 jours j'ai changé ma serviette de plage 1 fois, il n'y en avait jamais, c'était toujours la même réponse, plus tard.... Bar 24 heures très bruyant, pas d'agent de sécurité pour calmer les fêtards juste devant les chambres, malgré notre appel et notre visite à la réception à 2 heures du matin, aucun respect des autres...Dans les toilettes publiques pas de papier de toilette, pas de savon et d'essuie-main. Pas de propreté, au repas, le service se faisait avec la même spatule, que se soit boeuf, poulet ou poisson, nourriture jamais chaude même dans les restaurant à la carte... Aucune hygiène, faudrait qu'il soit éduquer en ce sens, il y avait même de la moissisure dans le fond d'une bouteille d'huile. Attente en ligne pour se faire servir, trop longue, nous avons changé d'idée à plusieurs reprises, on abandonnait... Nous avons manqué d'électricité 24 heures dans notre bloc, rien à faire, la réception nous contait toujours des sornettes, au lieu de la vérité, au lieu de nous changer de chambre, ça duré du dimanche à 18h30 au mardi 16h30. Pas normal pour un site supposément comme indiqué 5 étoiles dans leur lobby. Le samedi, nous avons perdu la télévision, supposément le satellite, mais juste notre bloc encore. Parlons de la plage, pas pratique avec ces deux palliers, il faut débouler sable et rocailles pour y arriver, (PAS ÉVIDENT POUR LES PERSONNES AGÉES OU AYANT DE LA DIFFICULTÉ À SE DÉPLACER) peu d'abri solaire, pour les chaises à la plage, toujours prises, car les gens allaient mettre leurs serviettes très tôt, (à remarquer que nous avons eu à peu près 2 belles journées, de soleil, sur 7.) Il faisait tellement froid le samedi soir et le dimanche matin, qu'on a dû mettre nos manteaux d'hiver pour aller au bar du lobby, prendre nos cafés. Le café au déjeuner, à la salle à manger, exécrable, au bar il était bon. Par contre beau site bien entretenu par les jardiniers, tous très souriants. Pour ce qui est des piscines, très propres et beaucoup de chaises et d'abris pour se protéger du soleil. La chambre était pas extrêmement propre, juste ce qu`il faillait, papier de toilette, changement de serviettes, lits refaits. Je ne pense pas que les toilettes et la douche étaient lavées avec du désinfectant ou du nettoyant. Les toilettes par contre fonctionnaient bien, il y avait de l'eau chaude pour les douches. Voyage payé trop cher, pour le peu de plaisir que nous avons eu, $1,421.03 chaque. Nous sommes très déçue, pas de vol direct, car nous étions avec Westjet, sans repas sur l'avion, juste breuvage et grignotines pas très sain! C'était avec escale à Toronto. Le vol d'arrivée à Montréal, à notre retour le 22 février, devait être à 21h16, mais Westjet ne pouvait atterrir à Toronto, pour le transit à cause de la pluie verglassante qu'on nous a dit, donc, on a manqué de gaz à force de tourner en rond, et on a dû se rendre à Ottawa, pour gazer, (pourquoi pas Montréal ???, nous aurions été rendu) nous sommes revenus à Toronto ensuite, pour le départ annoncé à 22h45 pour Montréal, (pas de repas) on a décollé juste à minuit, puis on a atterri à 1h15 du matin. Donc 3 envols et 3 atterrissages dans la même journée! INCROYABLE...C'était mes pires vacances. Donc, pour tout ces tracas et le manque de jouissance de nos vacances, nous accordons un petit 3 étoiles et très petit, à cette hôtel. Je demande un dédommagement en argent pour tous nos désagréments, le manque de comfort et les fausses données de ce site. Michelyne Blais 42 de Piémont, Laval, H7M 1B6 450-668-2730

    Individual ratings:

    • Cleanliness
    • Value
    • Service
    • Hotel Amenities
    • Food / Restaurants
    • Beach
    • Pool

    See moreSee less

    Beautiul resort and wonderful staff. I hope to visit again in the future!

    Would recommend

    Reviewed by Seretha Halifax NS on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Family

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs ...

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs infront of you. The desserts were ok. This resort is not for teens. My daughter was boared. it's mainly for drinking and relaxing. There are no elevators in the hotel so if you find it hard to climb stairs get the first floor. We were on the topfloor over looking the pool it was realy beautiful. bring your own cup as the cups are very small. The service was great. Met alot of staff. The bell boy, jorge was excellent. Miss you Jorge... Louisa who worked for Hola Sun was awesome too. She answered any questions we had. Not much of a beach, it was ok. I loved the swim up to the bar pool. We went to the villages everyday so I could keep my daughter busy. The el cartes were ok. Remember you are in Cuba, they do not cook like we do. The lobster was terrible which I waited for. They grilled it and added some sauce to it. Ask for it plain. It was mostly cloudy when we were there but it was still warm. the snack bar didn't offer a whole lot but was open 24/7 and was next to our hotel. Bungalow 7 was next to the beach and snack bar. No bugs and the maids did a great job. Loved the jeep excursion although we didn't get a chance to go horse backriding as it was too late. This is where we gave out our gifts to the kids as we passed by. They loved it and my daughter too. All in all, I would recommend this resort. it was beautiful and clean. The hotel should have an itinerary for people arriving and the times. We didn't know anything that was going on unless we past by. Seretha - Halifax, NS

    Individual ratings:

    • Cleanliness
    • Value
    • Service
    • Hotel Amenities
    • Food / Restaurants
    • Beach
    • Pool

    See moreSee less

    Beautiful Hotel, Great Staff, Goregous Pool, interesting guests...(bus ride in is beautiful but a little lengthy)

    Would recommend

    Reviewed by MrsC on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Couple

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. ...

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. We had done our research before hand and knew to ask for a room on the 2nd floor to avoid bugs. Pools: We saw at least 4 of the pools which were all very clean and inviting looking. The water felt a little chilly but it was very appreciated on the hot hot days. Beach: The beach was gorgeous yes there is a big "step down" to get to the lower level which may cause some issues for someone with a disability or pushing a baby buggy. There are plenty of beach chairs and someone will bring one to you as soon as you reach the beach. (There were some sand fleas, each of us did end up with some bites on our legs after just 2 hours at the beach) Lobby Bar: the bartenders at the lobby bar are fantastic. It was very busy there every night but with a few tips you can assure you will be served all night long. 24 hours Snack Bar: We spent a lot of our dining time here. They serve great chicken fingers, french fries, meatballs & sauce, hamburgers, cuban sandwiches and so on. In the mornings they even put on a small breakfast buffet and serve made to order omelets (you just have to ask) Staff: all the staff from housekeeping, gardeners, buffet servers, bartenders and so on were always tops notch at customer service. Sometimes it may have taken a few minutes but any request you had they would fulfill it Entertainment was a minimum but we were perfectly okay with that. Just went to relax A slight downfall: As 4 English speaking travelers we were excited to meet and mingle with others like ourselves however that was not easy to do... the majority of guests at the resort spoke french and strictly french. (for those that are French the resort staff have no problem communicating as they all speak 3 languages Spanish, English & French)

    Individual ratings:

    • Cleanliness
    • Value
    • Service
    • Food / Restaurants
    • Beach
    • Pool

    See moreSee less

    Excellent value for an all inclusive trouble free vacation.

    Would recommend

    Reviewed by Adam on Nov 17, 2012

    Date of stay: November 2012

    Trip type: Family

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely ...

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely return.

    Individual ratings:

    • Cleanliness
    • Value
    • Service
    • Hotel Amenities
    • Food / Restaurants
    • Beach
    • Pool

    See moreSee less

    Excellent value, great location and premises

    Would recommend

    Reviewed by LAP on Nov 13, 2012

    Date of stay: October 2012

    Trip type: Family

    Beautiful beach enabling long walks. Great hotel with very friendly staff. ...

    Beautiful beach enabling long walks. Great hotel with very friendly staff.

    Individual ratings:

    • Cleanliness
    • Value
    • Service
    • Hotel Amenities
    • Food / Restaurants
    • Beach
    • Pool

    See moreSee less

      TripAdvisor

      What to expect (based on 2027 reviews):

      • Cleanliness
      • Location
      • Rooms
      • Service
      • Value

        5 most recent TripAdvisor reviews:

        Save your money and go somewhere else!!!!

        Reviewed by KELLY T(Toronto, Canada) on Oct 20, 2014

        This hotel is very dirty, we were given building 14 on the second floor and when we first walked into the room it smelled very musty, the floor was wet, the A/C was not on and its 35 degree Celsius...

        This hotel is very dirty, we were given building 14 on the second floor and when we first walked into the room it smelled very musty, the floor was wet, the A/C was not on and its 35 degree Celsius so you can imagine what we were feeling and the fridge was off as well. The television is about 19 inch and its some china brand called “changhong”. We went to the reception at the front and she agreed to change us to building 15 which she said was one of their best buildings which are not true it’s the same. Everything was the same; I guess the room was a little less foul. We went to the beach which was ok not too bad, when we went back to our room to shower our drain was clogged, at one point our key cards for the room didn't work. They have an ice cream bar, which was good. They had an ice cream brand "nestle” which was what I ate most of the time and chocolate bars I brought from home, thank god for that because their food is terrible. Their lunch, breakfast and dinner was repetitive, my fiancé don't eat fish but he had to eat it because there's nothing else to eat. We booked two restaurants thinking the food would be better but it’s not. We all got diarrhea and cramps for 6 days long and the worst is when you go back to your room to rest finding out that your A/C is turned off, they turned off your A/C every time you leave your room. There utensils are very dirty, there's stains on all the chairs you can see it very clearly. There are no fresh fruits, all the fruits that they have are too ripe and bruised. They only have papayas, grapes, grape fruits and guava for the whole weeks we were there. This is the worst trip I have ever been on; I am not going to travel for a while because of this experience. I could go on and go on, but that would take days. I guess my point is PLEASE DON'T GO THERE YOU ARE BETTER OFF AT HOME GOING TO A COMMUNITY SWIMMING FOOD AND EATING FROZEN HOT DOGS AND FRENCH FRIES AT HOME.

        Individual ratings:

        • Cleanliness
        • Service
        • Value

        See moreSee less

        Perfect getaway

        Reviewed by Alexa S(Ottawa, Canada) on Oct 20, 2014

        This was my first time visiting Cuba, and I loved it. I traveled with my boyfriend from Oct 10th to Oct 17th 2014. Our trip being during hurricane season, we we're extremely lucky to have had such...

        This was my first time visiting Cuba, and I loved it. I traveled with my boyfriend from Oct 10th to Oct 17th 2014. Our trip being during hurricane season, we we're extremely lucky to have had such great weather. The staff was amazing, always very polite, friendly and very hard working. More precisely, Rodney (beach bar), Arsenio (buffet server), Robin (lobby bartender) and especially Yosvanny (snack bar server, very sweet) all contributed to our fantastic stay at the Hotel Playa. Getting to know certain staff members is always a great part of a vacation. We only ate at 2 of 4-5 À la Carte restaurants, due to difficulty finding reservations. The Asian restaurant was very good, as well as the Romatica (I strongly recommend the beef). We stayed in building 8, on the second floor. No bugs, and very clean room. We were actually surprised as to how clean and tidy our room was. At night, we saw all of the shows (Micheal Jackson show was amazing!). The shows were all very entertaining, and the dancers were fantastic. They were definitely worth seeing. I recommend going to the Cigar Room later at night, around 11-12. This bar turns in to a mini disctoek with loud music. Both my boyfriend and I went to the Cigar Bar every night and had a blast. However, not a lot of people know about the fact that it turns into a little discotek at night. The beach was beautiful!!! However, it was a little rocky up where the lounging chairs are (no big deal, though). All in all, our vacation was outstanding. I would definitely recommend this hotel to everyone (families, couples, or solos), and would visit again.

        Individual ratings:

        • Cleanliness
        • Location
        • Service

        See moreSee less

        The unforgettable 5 days

        Reviewed by Barbara M(Slovenia) on Oct 20, 2014

        We been traveling from Havana, Viñales , Playa Larga, Cienfuegos, Trinidad, Santa Clara and finally we came to the great resort Playa Cayo Santa Maria. Amazing beach, great pools, great food...

        We been traveling from Havana, Viñales , Playa Larga, Cienfuegos, Trinidad, Santa Clara and finally we came to the great resort Playa Cayo Santa Maria. Amazing beach, great pools, great food , awesome people and with that I mean the staff, they were really fun and make the people have fun all the time:) all the games and animation was great and funny, I wish to give special thanks to the following people Michel, Capy, Yasset, Jose, Yessy and the great bartenders in the pool. We had a memorable experiance and we will return one day. It was definitely worth coming to your resort!! Greetings from Slovenia :) Barbara

        Individual ratings:

        • Cleanliness
        • Service
        • Value

        See moreSee less

        Great vacation

        Reviewed by Gina B(Windsor, Canada) on Oct 19, 2014

        This is in addition to the comments made by our group of 12 people and the wonderful experience we all had. Unfortunately we forgot to mention 2 very important people who made our dining experience...

        This is in addition to the comments made by our group of 12 people and the wonderful experience we all had. Unfortunately we forgot to mention 2 very important people who made our dining experience in the Romantico and Seafood Restaurants fun and enjoyable. Mildrey and Yacdelis thank you both for your attentive and wonderful service. It was much appreciated. Hope to see you again in the future. Maria, Vito, Jerry,Gina, Franco, Mattia and Jamie

        Individual ratings:

        • Location
        • Service

        See moreSee less

        Gave up on Cuba until I was referred here

        Reviewed by Tetris_czar(Hamilton, Canada) on Oct 19, 2014

        Had been to Santa Lucia and Varadero previously and left unenthused by both ( food, quality of guest and amenities) Took the advice of some good friends and booked playa cayo Santa Maria for...

        Had been to Santa Lucia and Varadero previously and left unenthused by both ( food, quality of guest and amenities) Took the advice of some good friends and booked playa cayo Santa Maria for cheeky getaway before thanksgiving. Everything that week was smooth, relaxing and effortless. From the landing of the plane.The airport staff at immigration were friendly and processed us quickly. Our travel Rep was energetic and informative during the bus ride to a Santa Maria. The beach was breathtaking and the beach bar staff led by Yasser were awesome, anything I asked for special in my drink I got. The resort is in impeccable shape with loads to do but what really stands out is how charming and friendly the staff are. We looked forward to waking up every morning to seeing our beautiful and sweet waitress at breakfast Aniran. She approached us with a one of a kind smile that got us ready for every awesome day there. From the there we'd hit the lobby bar and have a few of Yoan's super Americanos and chat Yoan's ear off about his family and day off ( for those who don't know, Cuban coffee is some of the best in the world) The front desk staff were incredible as well. Check in was quick and painless, questions or concerns were easily navigated. We originally had a pool side room and asked if we could change it out of curiosity ? And Ernesto made it happen :) The food was amazing for Cuban standards, from the snack bar, ala cartes to buffet. Drinks and food all surpassed my expectations. See you all back there next fall!!!!!!

        Individual ratings:

        • Location
        • Rooms
        • Service

        See moreSee less

          Our guest rating from 8 reviews

          TripAdvisor rating from 2027 reviews

          Have you vacationed with us before?

          We'd love to know what you think.

          Our review policy

          We do our best to ensure reviews are accurate, fair and objective. All reviews are the opinion of a WestJet Vacations website visitor and not of WestJet Vacations.

          Read our review policy