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    ce fut l un de mes plus beau voyage ...

    Would recommend

    Reviewed by Diane on Mar 22, 2015

    Date of stay: March 2015

    Trip type: Friends

    Nous avons aimé visité votre hôtel ..le seul commentaire c,est qu'étant donné les nombreux visiteurs ils fallait souvent faire la file pour aller se servir au buffet ,et au bar il manquait souvent de bière au début de l'après-midi ,mais ...

    Nous avons aimé visité votre hôtel ..le seul commentaire c,est qu'étant donné les nombreux visiteurs ils fallait souvent faire la file pour aller se servir au buffet ,et au bar il manquait souvent de bière au début de l'après-midi ,mais en général nous sommes très contents de notre semaine de vacances et je le recommanderais n'importe quand ...merci aux personnel courtois et chaleureux..aux sourires et à votre belle humeur..vous êtes des gens sympathiques qu'on a le goût de revoir...Aux gens des spectacles BRAVO BRAVO BRAVO VOUS ÊTES EXTRA......vous avez beaucoup de talent....merci merci et merci xxxxx

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    Breath taking beach and ocean, gorgeous hotel, will come back!

    Would recommend

    Reviewed by Jen on Nov 14, 2014

    Date of stay: October 2014

    Trip type: Couple

    Amazing hotel, great staff. So friendly. The rooms were very modern, and very clean. No complaints about anything, except for jelly fish. Which the hotel of course can't help. But there were lots, at any time of day. My husband ...

    Amazing hotel, great staff. So friendly. The rooms were very modern, and very clean. No complaints about anything, except for jelly fish. Which the hotel of course can't help. But there were lots, at any time of day. My husband received a sting the second day. There are a variety of beautiful pools to swim in instead however, and the beach is incredible for lounging on.

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    Can't wait to return with more friends

    Would recommend

    Reviewed by Pauline on Oct 31, 2014

    Date of stay: November 2013

    Trip type: Family

    My first trip to Cuba , Hotel beautiful clean rooms good service . Beach had lovely sand long walks when tide was out other than difficult to get down to se level no steps . Food good especially the speciality ...

    My first trip to Cuba , Hotel beautiful clean rooms good service . Beach had lovely sand long walks when tide was out other than difficult to get down to se level no steps . Food good especially the speciality restaurants . Not so good Entertainment in the evening . I am planning to go back this year , the most thing I was impressed with it was so safe you had a god feeling walking to the next village very courteous gentle people loved it

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    Amazing resort/amazing staff/ Spectacular time had by all !!!!!

    Would recommend

    Reviewed by Dorothy B on Jun 17, 2013

    Date of stay: June 2013

    Trip type: Couple

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back ...

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back again.

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    Wonderful beach, nice hotel

    Would recommend

    Reviewed by Julie on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Friends

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get ...

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get to the beach, you had to climb down a steep slope, so if you have mobility issues, this is not the place for you (event the Melia has a boardwalk and stairs to the beach). Cayo Santa Maria is quite isolated, and I think the biggest downside was that it was a long time in transit (no direct flight from Calgary, and then a 2 hour transfer from the airport). Food in the a la carte restaurants were good (asian and romantic), and the buffet was decent, but we were limited to only 2 a la cartes during our stay. The crepe lady at supper (buffet) was amazing! If you have any allergies to seafood/fish, beware that you will have a lot less options for tasty food. Some things were not labelled very well, but people were friendly. Overall a good relaxing vacation. If you go, order a Santa Maria from the bar. Very tasty!

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    Great place for a relaxing vacation!

    Would recommend

    Reviewed by Georgina on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Family

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat. ...

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat.

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    Service déplorable, beaucoup de moustiques, manque de propreté, 24 hres sans électricité. Pas de papier, pas de savon dans toilettes publiq

    Not recommended

    Reviewed by Michelyne on Feb 24, 2013

    Date of stay: February 2013

    Trip type: Family

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée ...

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée comme un édredon. À 7 heure le matin, il faisait le fumisage, on respirait ça et il y avait tellement de boucane, que ça créait un brouillard... un conseil, que je donne à l'hôtel, ça devrait être fait durant la nuit, de sorte que nous en ressentions pas les conséquences, il y avait des bébés et des enfants sur le site, pas très bon, pour leur poumon... Je me demande si, les gens qui écrivent des commentaires sont payés par des agences, mais la seule personne crédible se nomme Chantal et demeure à Ste-Anne des Plaines, elle a sûrement voyagé ailleurs comme moi, pour voir la différence. j'ai fait au moins 20 voyages dans le Sud et sinon plus...et ce site pour le service pas plus de 2 *, les cubains attendent toujours les pourboires et ne sont pas très souriants. Pas de service de mini bar dans la chambre comme c'était supposé et écrit dans les avantages. En 7 jours j'ai changé ma serviette de plage 1 fois, il n'y en avait jamais, c'était toujours la même réponse, plus tard.... Bar 24 heures très bruyant, pas d'agent de sécurité pour calmer les fêtards juste devant les chambres, malgré notre appel et notre visite à la réception à 2 heures du matin, aucun respect des autres...Dans les toilettes publiques pas de papier de toilette, pas de savon et d'essuie-main. Pas de propreté, au repas, le service se faisait avec la même spatule, que se soit boeuf, poulet ou poisson, nourriture jamais chaude même dans les restaurant à la carte... Aucune hygiène, faudrait qu'il soit éduquer en ce sens, il y avait même de la moissisure dans le fond d'une bouteille d'huile. Attente en ligne pour se faire servir, trop longue, nous avons changé d'idée à plusieurs reprises, on abandonnait... Nous avons manqué d'électricité 24 heures dans notre bloc, rien à faire, la réception nous contait toujours des sornettes, au lieu de la vérité, au lieu de nous changer de chambre, ça duré du dimanche à 18h30 au mardi 16h30. Pas normal pour un site supposément comme indiqué 5 étoiles dans leur lobby. Le samedi, nous avons perdu la télévision, supposément le satellite, mais juste notre bloc encore. Parlons de la plage, pas pratique avec ces deux palliers, il faut débouler sable et rocailles pour y arriver, (PAS ÉVIDENT POUR LES PERSONNES AGÉES OU AYANT DE LA DIFFICULTÉ À SE DÉPLACER) peu d'abri solaire, pour les chaises à la plage, toujours prises, car les gens allaient mettre leurs serviettes très tôt, (à remarquer que nous avons eu à peu près 2 belles journées, de soleil, sur 7.) Il faisait tellement froid le samedi soir et le dimanche matin, qu'on a dû mettre nos manteaux d'hiver pour aller au bar du lobby, prendre nos cafés. Le café au déjeuner, à la salle à manger, exécrable, au bar il était bon. Par contre beau site bien entretenu par les jardiniers, tous très souriants. Pour ce qui est des piscines, très propres et beaucoup de chaises et d'abris pour se protéger du soleil. La chambre était pas extrêmement propre, juste ce qu`il faillait, papier de toilette, changement de serviettes, lits refaits. Je ne pense pas que les toilettes et la douche étaient lavées avec du désinfectant ou du nettoyant. Les toilettes par contre fonctionnaient bien, il y avait de l'eau chaude pour les douches. Voyage payé trop cher, pour le peu de plaisir que nous avons eu, $1,421.03 chaque. Nous sommes très déçue, pas de vol direct, car nous étions avec Westjet, sans repas sur l'avion, juste breuvage et grignotines pas très sain! C'était avec escale à Toronto. Le vol d'arrivée à Montréal, à notre retour le 22 février, devait être à 21h16, mais Westjet ne pouvait atterrir à Toronto, pour le transit à cause de la pluie verglassante qu'on nous a dit, donc, on a manqué de gaz à force de tourner en rond, et on a dû se rendre à Ottawa, pour gazer, (pourquoi pas Montréal ???, nous aurions été rendu) nous sommes revenus à Toronto ensuite, pour le départ annoncé à 22h45 pour Montréal, (pas de repas) on a décollé juste à minuit, puis on a atterri à 1h15 du matin. Donc 3 envols et 3 atterrissages dans la même journée! INCROYABLE...C'était mes pires vacances. Donc, pour tout ces tracas et le manque de jouissance de nos vacances, nous accordons un petit 3 étoiles et très petit, à cette hôtel. Je demande un dédommagement en argent pour tous nos désagréments, le manque de comfort et les fausses données de ce site. Michelyne Blais 42 de Piémont, Laval, H7M 1B6 450-668-2730

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    Beautiul resort and wonderful staff. I hope to visit again in the future!

    Would recommend

    Reviewed by Seretha Halifax NS on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Family

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs ...

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs infront of you. The desserts were ok. This resort is not for teens. My daughter was boared. it's mainly for drinking and relaxing. There are no elevators in the hotel so if you find it hard to climb stairs get the first floor. We were on the topfloor over looking the pool it was realy beautiful. bring your own cup as the cups are very small. The service was great. Met alot of staff. The bell boy, jorge was excellent. Miss you Jorge... Louisa who worked for Hola Sun was awesome too. She answered any questions we had. Not much of a beach, it was ok. I loved the swim up to the bar pool. We went to the villages everyday so I could keep my daughter busy. The el cartes were ok. Remember you are in Cuba, they do not cook like we do. The lobster was terrible which I waited for. They grilled it and added some sauce to it. Ask for it plain. It was mostly cloudy when we were there but it was still warm. the snack bar didn't offer a whole lot but was open 24/7 and was next to our hotel. Bungalow 7 was next to the beach and snack bar. No bugs and the maids did a great job. Loved the jeep excursion although we didn't get a chance to go horse backriding as it was too late. This is where we gave out our gifts to the kids as we passed by. They loved it and my daughter too. All in all, I would recommend this resort. it was beautiful and clean. The hotel should have an itinerary for people arriving and the times. We didn't know anything that was going on unless we past by. Seretha - Halifax, NS

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    Beautiful Hotel, Great Staff, Goregous Pool, interesting guests...(bus ride in is beautiful but a little lengthy)

    Would recommend

    Reviewed by MrsC on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Couple

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. ...

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. We had done our research before hand and knew to ask for a room on the 2nd floor to avoid bugs. Pools: We saw at least 4 of the pools which were all very clean and inviting looking. The water felt a little chilly but it was very appreciated on the hot hot days. Beach: The beach was gorgeous yes there is a big "step down" to get to the lower level which may cause some issues for someone with a disability or pushing a baby buggy. There are plenty of beach chairs and someone will bring one to you as soon as you reach the beach. (There were some sand fleas, each of us did end up with some bites on our legs after just 2 hours at the beach) Lobby Bar: the bartenders at the lobby bar are fantastic. It was very busy there every night but with a few tips you can assure you will be served all night long. 24 hours Snack Bar: We spent a lot of our dining time here. They serve great chicken fingers, french fries, meatballs & sauce, hamburgers, cuban sandwiches and so on. In the mornings they even put on a small breakfast buffet and serve made to order omelets (you just have to ask) Staff: all the staff from housekeeping, gardeners, buffet servers, bartenders and so on were always tops notch at customer service. Sometimes it may have taken a few minutes but any request you had they would fulfill it Entertainment was a minimum but we were perfectly okay with that. Just went to relax A slight downfall: As 4 English speaking travelers we were excited to meet and mingle with others like ourselves however that was not easy to do... the majority of guests at the resort spoke french and strictly french. (for those that are French the resort staff have no problem communicating as they all speak 3 languages Spanish, English & French)

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    Excellent value for an all inclusive trouble free vacation.

    Would recommend

    Reviewed by Adam on Nov 17, 2012

    Date of stay: November 2012

    Trip type: Family

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely ...

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely return.

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    Excellent value, great location and premises

    Would recommend

    Reviewed by LAP on Nov 13, 2012

    Date of stay: October 2012

    Trip type: Family

    Beautiful beach enabling long walks. Great hotel with very friendly staff. ...

    Beautiful beach enabling long walks. Great hotel with very friendly staff.

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      TripAdvisor

      What to expect (based on 2757 reviews):

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        5 most recent TripAdvisor reviews:

        Blown away - will be back

        Reviewed by 25davem(Midland ON) on Mar 30, 2015

        I have been to Cuba 7 times, all over the Country, there is nothing bad to say about this resort, and I wont waste people's time picking out little things that all happen in every resort. check in...

        I have been to Cuba 7 times, all over the Country, there is nothing bad to say about this resort, and I wont waste people's time picking out little things that all happen in every resort. check in - fast, within 15 minutes had room keys and to the room, we stayed in 1272, away from main area. very quiet. The room was spacious, clean and had a nice balcony. The washroom met all needs with a nice tub/shower. There are 110 plug in's across the room. Beer fridge was stocked regularly. always had bottle water. food - ate at the romantic al la carte, had lobster. very nice, the Asian was my favorite. very quiet and cool and clean. The seafood al la carte was good had lobster as well. shrimp cocktail was a twist with pineapple. very good. Buffet was very good, lots of variety, fresh fruits, fresh eggs and fresh baked breads, pasta. No one got sick. Bars - mojito bar is a great idea, they make them right, once they ran out of sparking water, but we made due. bars are clean, service fast and the employees although busy, always smiled. pools - crystal clear and quiet on the outer pools, main pool had music and activities. always loungers. no need to wake up at the crack of dawn. beach - main draw to Santa Maria, long white powder sand. clean safe and lots of loungers. Bring bug spray, there are mosquitoes and no see-ums. They do fog the resort at 730pm, but they can only do so much. shopping, rent a moped and go ride the causeway, Cuba is safe and you can drive to the shopping center park and go have fun. This resort is on track to do so well, you will not be disappointed, and the managers are always present. Hint - enjoy the beer bar and watch a Cuban baseball game with cold bottled beer and say Hi to Ernesto for me

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        Staff is so friendly

        Reviewed by DonnaForget(Penetanguishene, Canada) on Mar 29, 2015

        Just got back March 26/15 from a week at Playa Cayo Santa Maria. Everything was great The weather was perfect, room was clean and fresh, pools were fantastic, beach was awesome. Food was good the a...

        Just got back March 26/15 from a week at Playa Cayo Santa Maria. Everything was great The weather was perfect, room was clean and fresh, pools were fantastic, beach was awesome. Food was good the a la cart restaurants were great Asian, Seafood, Italian and Romantic. Snack bar was always open and was tasty . Took a taxi to the market for 2 Cuban dollars each, great deals and lots of vendors. The catamaran ex. was great ,lobster lunch included and swam with the dolphins. Found one week not long enough. Beautiful sunrises. Always lots of loungers at the beach, quite a bit of shade. Have been to Cuba 6times first time here, will love to come back.

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        Beautiful Resort! Amazing Beach!

        Reviewed by CatherinefromNS(Halifax, Canada) on Mar 29, 2015

        Visited the Playa as a couple March 17-24. We had an amazing vacation.The bus ride from the airport was great with lots to see. Check in was fast. Stayed in building 12 - third floor with an ocean...

        Visited the Playa as a couple March 17-24. We had an amazing vacation.The bus ride from the airport was great with lots to see. Check in was fast. Stayed in building 12 - third floor with an ocean view. Room was very nice - king size bed and huge tub. Housekeeping kept our room very clean and the fridge was stocked daily. The BEACH was FANTASTIC -lots of room and chairs for everyone. We ate at all four a la cartes and also paid for a beautiful dinner on the beach. Enjoyed the beer bar and the ice cream bar. The hotel lobby was a nice place to go as there was always live music and speciality coffees.The internet connection was very good just $4.50 cuc for 1 hour. The main buffet had lots of choices for breakfast.The snack bar had pizza and chicken nuggets. Sandwiches next to the beach bar were also very good. The grounds around the resort were gorgeous especially at night with the different coloured lights. Perfect winter escape.

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            Playa Cayo Santa Maria -- An amazing trip and an amazing vacation!

            Reviewed by Vladimir D(Toronto, Canada) on Mar 29, 2015

            I've been to Cuba on a vacation prior to this one -- at the Blau in Varadero. I have to say that the experience at Playa was much more enjoyable. I found the staff at Playa to be more friendly and...

            I've been to Cuba on a vacation prior to this one -- at the Blau in Varadero. I have to say that the experience at Playa was much more enjoyable. I found the staff at Playa to be more friendly and they seemed to genuinely want to help and provide excellent service. I liked the food at Playa better than the food at the Blau. The gym (though small) has a universal, some free weights, and several pieces of cardio equipment. The beach offers two bars (where we didn't have to wait long for amazing pina coladas). The entertainment pool was very fun to spend time in, and the grounds are extremely well maintained. I would go back to Playa in a heartbeat -- It was a truly great experience staying there!

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              Would not return

              Reviewed by Anna S(Regina, Canada) on Mar 28, 2015

              We stayed from March 16 - 23, 2015. The resort was at capacity while we were there. The beach is lovely. Very clear turquoise water and soft sand. There are many loungers and palapas - we always...

              We stayed from March 16 - 23, 2015. The resort was at capacity while we were there. The beach is lovely. Very clear turquoise water and soft sand. There are many loungers and palapas - we always managed to find a spot, though usually right down at the end. People get up early and leave their towels on the loungers then go back to bed, so if location is important to you or you have a big group, you will probably need to do this. There were little burrs that stuck in our feet in the area we were, not sure if this is all the way down the beach or just on the edges. There are also a lot of lizards and a few stray cats, which I enjoyed, but if you are squeamish of critters you may want to keep this in mind. The drinks and coffee are good. It often takes quite awhile to get service at the bars. I was warned going in that Cuban resort food is not good. This is pretty much the case here. The buffet food ranges from okay to terrible. The fresh fruit, bread and cheeses were good. Most of the cooked food was either over or undercooked, and a lot of it was lukewarm at best, sometimes downright cold. The food that you stand in line for - omelettes, pizza, pasta - was usually good. At the main buffet the lines were about 1/2 hour long for everything, and sometimes they would run out before you got to the front of the line. I generally did not bother and just choked down the buffet stuff. The situation was better at the beach restaurant (generally only about a 10 minute wait) and the 24 hour snack bar, where you could order things from the menu. We preferred these for lunch. We ate in one a la carte - the Cuban - and it was the worst meal of the week. A 2-hour wait for some cabbage salad and dry meat and french fries that seemed like they were scooped directly off the buffet. Hygiene standards are definitely lower than elsewhere, so again, if you are squeamish this may not be the right place for you. The room was okay. Decor was nice, the bed got hot at night and did not breathe due to a plastic cover over the mattress. The air conditioning worked well and there was no musty smell in the room as I've encountered at other resorts. The bedding, curtains, and towels were clean, but stained and ripped in places, so don't expect new stuff. The bed was made and towels hung up each day, and water/beer replaced in the fridge, but other than that the room was not cleaned all week - floor was gritty with sand, towels not changed, toilet not scrubbed etc. The pools are nice. Keep in mind there is no "quiet" pool and no adults only pool, and this resort seems to attract a lot of families with small children, so there are usually kids playing and splashing in all the pools. We managed to get a fresh towel once during the week. Overall the staff do not seem happy to be working at this resort. It was common to have them sneer or huff or simply turn around and walk away. After hearing about how wonderful and friendly the people in Cuba were, this was a big surprise. It was the unfriendliest service I've had at an all-inclusive. I am always very polite and respectful to the staff at resorts, not demanding, and I tip, so I can only assume that their jobs just aren't that great. I had a decent vacation, but I wouldn't return to this resort, and probably not to Cuba. The beach is unparalleled, but I'd rather have friendly staff and good food.

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