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    Breath taking beach and ocean, gorgeous hotel, will come back!

    Would recommend

    Reviewed by Jen on Nov 14, 2014

    Date of stay: October 2014

    Trip type: Couple

    Amazing hotel, great staff. So friendly. The rooms were very modern, and very clean. No complaints about anything, except for jelly fish. Which the hotel of course can't help. But there were lots, at any time of day. My husband ...

    Amazing hotel, great staff. So friendly. The rooms were very modern, and very clean. No complaints about anything, except for jelly fish. Which the hotel of course can't help. But there were lots, at any time of day. My husband received a sting the second day. There are a variety of beautiful pools to swim in instead however, and the beach is incredible for lounging on.

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    Can't wait to return with more friends

    Would recommend

    Reviewed by Pauline on Oct 31, 2014

    Date of stay: November 2013

    Trip type: Family

    My first trip to Cuba , Hotel beautiful clean rooms good service . Beach had lovely sand long walks when tide was out other than difficult to get down to se level no steps . Food good especially the speciality ...

    My first trip to Cuba , Hotel beautiful clean rooms good service . Beach had lovely sand long walks when tide was out other than difficult to get down to se level no steps . Food good especially the speciality restaurants . Not so good Entertainment in the evening . I am planning to go back this year , the most thing I was impressed with it was so safe you had a god feeling walking to the next village very courteous gentle people loved it

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    Amazing resort/amazing staff/ Spectacular time had by all !!!!!

    Would recommend

    Reviewed by Dorothy B on Jun 17, 2013

    Date of stay: June 2013

    Trip type: Couple

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back ...

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back again.

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    Wonderful beach, nice hotel

    Would recommend

    Reviewed by Julie on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Friends

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get ...

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get to the beach, you had to climb down a steep slope, so if you have mobility issues, this is not the place for you (event the Melia has a boardwalk and stairs to the beach). Cayo Santa Maria is quite isolated, and I think the biggest downside was that it was a long time in transit (no direct flight from Calgary, and then a 2 hour transfer from the airport). Food in the a la carte restaurants were good (asian and romantic), and the buffet was decent, but we were limited to only 2 a la cartes during our stay. The crepe lady at supper (buffet) was amazing! If you have any allergies to seafood/fish, beware that you will have a lot less options for tasty food. Some things were not labelled very well, but people were friendly. Overall a good relaxing vacation. If you go, order a Santa Maria from the bar. Very tasty!

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    Great place for a relaxing vacation!

    Would recommend

    Reviewed by Georgina on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Family

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat. ...

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat.

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    Service déplorable, beaucoup de moustiques, manque de propreté, 24 hres sans électricité. Pas de papier, pas de savon dans toilettes publiq

    Not recommended

    Reviewed by Michelyne on Feb 24, 2013

    Date of stay: February 2013

    Trip type: Family

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée ...

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée comme un édredon. À 7 heure le matin, il faisait le fumisage, on respirait ça et il y avait tellement de boucane, que ça créait un brouillard... un conseil, que je donne à l'hôtel, ça devrait être fait durant la nuit, de sorte que nous en ressentions pas les conséquences, il y avait des bébés et des enfants sur le site, pas très bon, pour leur poumon... Je me demande si, les gens qui écrivent des commentaires sont payés par des agences, mais la seule personne crédible se nomme Chantal et demeure à Ste-Anne des Plaines, elle a sûrement voyagé ailleurs comme moi, pour voir la différence. j'ai fait au moins 20 voyages dans le Sud et sinon plus...et ce site pour le service pas plus de 2 *, les cubains attendent toujours les pourboires et ne sont pas très souriants. Pas de service de mini bar dans la chambre comme c'était supposé et écrit dans les avantages. En 7 jours j'ai changé ma serviette de plage 1 fois, il n'y en avait jamais, c'était toujours la même réponse, plus tard.... Bar 24 heures très bruyant, pas d'agent de sécurité pour calmer les fêtards juste devant les chambres, malgré notre appel et notre visite à la réception à 2 heures du matin, aucun respect des autres...Dans les toilettes publiques pas de papier de toilette, pas de savon et d'essuie-main. Pas de propreté, au repas, le service se faisait avec la même spatule, que se soit boeuf, poulet ou poisson, nourriture jamais chaude même dans les restaurant à la carte... Aucune hygiène, faudrait qu'il soit éduquer en ce sens, il y avait même de la moissisure dans le fond d'une bouteille d'huile. Attente en ligne pour se faire servir, trop longue, nous avons changé d'idée à plusieurs reprises, on abandonnait... Nous avons manqué d'électricité 24 heures dans notre bloc, rien à faire, la réception nous contait toujours des sornettes, au lieu de la vérité, au lieu de nous changer de chambre, ça duré du dimanche à 18h30 au mardi 16h30. Pas normal pour un site supposément comme indiqué 5 étoiles dans leur lobby. Le samedi, nous avons perdu la télévision, supposément le satellite, mais juste notre bloc encore. Parlons de la plage, pas pratique avec ces deux palliers, il faut débouler sable et rocailles pour y arriver, (PAS ÉVIDENT POUR LES PERSONNES AGÉES OU AYANT DE LA DIFFICULTÉ À SE DÉPLACER) peu d'abri solaire, pour les chaises à la plage, toujours prises, car les gens allaient mettre leurs serviettes très tôt, (à remarquer que nous avons eu à peu près 2 belles journées, de soleil, sur 7.) Il faisait tellement froid le samedi soir et le dimanche matin, qu'on a dû mettre nos manteaux d'hiver pour aller au bar du lobby, prendre nos cafés. Le café au déjeuner, à la salle à manger, exécrable, au bar il était bon. Par contre beau site bien entretenu par les jardiniers, tous très souriants. Pour ce qui est des piscines, très propres et beaucoup de chaises et d'abris pour se protéger du soleil. La chambre était pas extrêmement propre, juste ce qu`il faillait, papier de toilette, changement de serviettes, lits refaits. Je ne pense pas que les toilettes et la douche étaient lavées avec du désinfectant ou du nettoyant. Les toilettes par contre fonctionnaient bien, il y avait de l'eau chaude pour les douches. Voyage payé trop cher, pour le peu de plaisir que nous avons eu, $1,421.03 chaque. Nous sommes très déçue, pas de vol direct, car nous étions avec Westjet, sans repas sur l'avion, juste breuvage et grignotines pas très sain! C'était avec escale à Toronto. Le vol d'arrivée à Montréal, à notre retour le 22 février, devait être à 21h16, mais Westjet ne pouvait atterrir à Toronto, pour le transit à cause de la pluie verglassante qu'on nous a dit, donc, on a manqué de gaz à force de tourner en rond, et on a dû se rendre à Ottawa, pour gazer, (pourquoi pas Montréal ???, nous aurions été rendu) nous sommes revenus à Toronto ensuite, pour le départ annoncé à 22h45 pour Montréal, (pas de repas) on a décollé juste à minuit, puis on a atterri à 1h15 du matin. Donc 3 envols et 3 atterrissages dans la même journée! INCROYABLE...C'était mes pires vacances. Donc, pour tout ces tracas et le manque de jouissance de nos vacances, nous accordons un petit 3 étoiles et très petit, à cette hôtel. Je demande un dédommagement en argent pour tous nos désagréments, le manque de comfort et les fausses données de ce site. Michelyne Blais 42 de Piémont, Laval, H7M 1B6 450-668-2730

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    Beautiul resort and wonderful staff. I hope to visit again in the future!

    Would recommend

    Reviewed by Seretha Halifax NS on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Family

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs ...

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs infront of you. The desserts were ok. This resort is not for teens. My daughter was boared. it's mainly for drinking and relaxing. There are no elevators in the hotel so if you find it hard to climb stairs get the first floor. We were on the topfloor over looking the pool it was realy beautiful. bring your own cup as the cups are very small. The service was great. Met alot of staff. The bell boy, jorge was excellent. Miss you Jorge... Louisa who worked for Hola Sun was awesome too. She answered any questions we had. Not much of a beach, it was ok. I loved the swim up to the bar pool. We went to the villages everyday so I could keep my daughter busy. The el cartes were ok. Remember you are in Cuba, they do not cook like we do. The lobster was terrible which I waited for. They grilled it and added some sauce to it. Ask for it plain. It was mostly cloudy when we were there but it was still warm. the snack bar didn't offer a whole lot but was open 24/7 and was next to our hotel. Bungalow 7 was next to the beach and snack bar. No bugs and the maids did a great job. Loved the jeep excursion although we didn't get a chance to go horse backriding as it was too late. This is where we gave out our gifts to the kids as we passed by. They loved it and my daughter too. All in all, I would recommend this resort. it was beautiful and clean. The hotel should have an itinerary for people arriving and the times. We didn't know anything that was going on unless we past by. Seretha - Halifax, NS

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    Beautiful Hotel, Great Staff, Goregous Pool, interesting guests...(bus ride in is beautiful but a little lengthy)

    Would recommend

    Reviewed by MrsC on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Couple

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. ...

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. We had done our research before hand and knew to ask for a room on the 2nd floor to avoid bugs. Pools: We saw at least 4 of the pools which were all very clean and inviting looking. The water felt a little chilly but it was very appreciated on the hot hot days. Beach: The beach was gorgeous yes there is a big "step down" to get to the lower level which may cause some issues for someone with a disability or pushing a baby buggy. There are plenty of beach chairs and someone will bring one to you as soon as you reach the beach. (There were some sand fleas, each of us did end up with some bites on our legs after just 2 hours at the beach) Lobby Bar: the bartenders at the lobby bar are fantastic. It was very busy there every night but with a few tips you can assure you will be served all night long. 24 hours Snack Bar: We spent a lot of our dining time here. They serve great chicken fingers, french fries, meatballs & sauce, hamburgers, cuban sandwiches and so on. In the mornings they even put on a small breakfast buffet and serve made to order omelets (you just have to ask) Staff: all the staff from housekeeping, gardeners, buffet servers, bartenders and so on were always tops notch at customer service. Sometimes it may have taken a few minutes but any request you had they would fulfill it Entertainment was a minimum but we were perfectly okay with that. Just went to relax A slight downfall: As 4 English speaking travelers we were excited to meet and mingle with others like ourselves however that was not easy to do... the majority of guests at the resort spoke french and strictly french. (for those that are French the resort staff have no problem communicating as they all speak 3 languages Spanish, English & French)

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    Excellent value for an all inclusive trouble free vacation.

    Would recommend

    Reviewed by Adam on Nov 17, 2012

    Date of stay: November 2012

    Trip type: Family

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely ...

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely return.

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    Excellent value, great location and premises

    Would recommend

    Reviewed by LAP on Nov 13, 2012

    Date of stay: October 2012

    Trip type: Family

    Beautiful beach enabling long walks. Great hotel with very friendly staff. ...

    Beautiful beach enabling long walks. Great hotel with very friendly staff.

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      TripAdvisor

      What to expect (based on 2581 reviews):

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        5 most recent TripAdvisor reviews:

        Great resort, good value

        Reviewed by travelWithKids E(Ottawa, Canada) on Feb 26, 2015

        We stayed Feb 12-19 at the Hotel Playa. We've been to Cayo Santa Maria before but stayed at Memories Resort last time (three years ago). We loved the beach, that's why we returned. From reading...

        We stayed Feb 12-19 at the Hotel Playa. We've been to Cayo Santa Maria before but stayed at Memories Resort last time (three years ago). We loved the beach, that's why we returned. From reading the reviews about Playa we decided to try it and were very pleased with our experience. The resort is very well serviced and maintained. Small things in my room were fixed/changed without my asking (a drawer that wouldn't completely close, a shower head). The room was clean and spacious. We were in building 15, great building - central and we had a pool view and could see the ocean from our second floor room. We loved the entertainment that was sprinkled throughout the resort. Lots of live musician entertainers around in restaurants and in the lobby every morning and evening. There is always somewhere to go if you are looking for quiet space too. The nightly band that performed in the pre-show was awesome. Michael Jackson show was awesome too. The buffet was OK at supper and good at breakfast. For lunch, stick with the snack bar or the a la carte service at the beach. The ice cream counter was a big treat! The kids also enjoyed the pool and ping pong tables in the theatre, the basketball court and the volleyball/basketball in the pool. All the staff are very friendly and helpful. It was a great vacation and I hope to return to Playa soon.

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        Beautiful Beach, Amazing Service

        Reviewed by Jeller014(Barrie, Ontario, Canada) on Feb 25, 2015

        I was at Playa Cayo Santa Maria from Jan 16-23, 2015. I was there with my friend Kim and we stayed in building 7. Here is my breakdown of the review of the resort: Food/Buffet: Food was good, or...

        I was at Playa Cayo Santa Maria from Jan 16-23, 2015. I was there with my friend Kim and we stayed in building 7. Here is my breakdown of the review of the resort: Food/Buffet: Food was good, or as good as expected in Cuba. The A La Cartes were amazing. My favorite was the Asain, but we also went to Seafood and Italian and all were good. The main buffet had lots of seating and a decent selection of food. I ate at the fresh pasta station so much the chef knew me by name. Room: Our room was great. We were on the second floor and had requested a pool view room. With that we also ended up with a bit of an ocean view, which was a nice surprise. The room itself was clean, and we loved how the shower had a waterfall shower tap (not all rooms have this, and it was not expected, but something that we loved). The cleaning crew did a great job every day, and we always had beautiful towel art on the bed when we came back to the room. Building 7 is also right beside the Spa, Gym and, most importantly, the beach! Beach: The beach was amazing. I had been to Cayo Santa Maria before at a different resort, and the water is so blue and clean. Something that brought me back to the island. I was able to go in the ocean a couple of times, but the season we were there, there was a lot of jellyfish. I didn't let this ruin my trip, and it is not something that can be controlled. Lots of people were still in the water, but I just chose to stay out. (Like I said, been to the same beach before in April 2 years ago and I do not recall seeing any jellyfish). Also, lots of setting down on the beach. The minute you walk onto the beach there is a lifeguard there to come and set up chairs for you and clean them off. Plus there are servers from the beach bar that come around and serve drinks. When the tide is in the beach can be a little narrow, but it is a long stretch so you always find room to sit. Pools: Lots to choose from, 4 to be exact. There are 2 off to the far left and right sides of the resort, which tend to be a little quitter and less busy. Then in the middle is a large square pool, which is the party pool and right beside the snack bar. When I say "party, I just mean they have entertainment, swim up pool bar, and louder music. But still nice enough to have families with their children there. On the other side of the snack bar (in between buildings 7 and 15) is another long pool. Still fairly busy here because it's close to the beach and snack. At the main pool they have some beds in the middle for resting on, and the usually cover them with a fresh sheet everyday. Weather: When you go in January, it is their winter there, so it is a little cooler. Good to bring a light jacket and pants for some evenings. We had one day of rain (after we were shown weather to be rainy the whole time - never true). After that we had nice days (still got a little burnt, which means I got some colour). If it got to windy we just went to the pools. Entertainment: I didn't go to too many shows, but the ones I did were good. The only one I was told to see was the Micheal Jackson show. However we missed it due to the fact the performer was resigning his contract and wasn't there the week we were. I plan on seeing it next time** Also the entertainment staff were all very friendly and we got to know quite a few of them throughout the week. At night the Cigar Bar turns into a disco, so there is one on the resort. Hotel Over All: The lobby bar was always busy. Music and entertainment to be had. All the staff was very helpful and friendly. Many speak English well enough to understand and be understood. I liked the fact that it wasn't too big of a resort and the fact that we go to know some of the staff. A must do is to visit Henry at the Mojito stand. He makes the best ones on the resort. Came home saying "I would definitely go back there". Staff: Some of the staff that we go to know (but not limited too, I just didn't get a chance to get everyone's names) Frank - entertainer Freddy - entertainer Lele - entertainer Jassel - Swim up Bar Server -Main pool Juan Miguel - Lobby Bar Server Robert - Snack Bar Server Henry - Mojito stand and Lobby Bar Server Leinis - entertainer Das Night - DJ at cigar bar/disco Isreal - Snack Bar Server Yasel - entertainer Reuban - Lobby Bar Server (I think) These people and many others helped make our trip amazing. Plus we made some new friends from Canada that we are still in touch with. **I liked this resort so much that my family and I are returning on April 5-12, 2015. Total of 10 people travelling with me. I can't wait to go back and share this beautiful place with them. I also raved about the resort so much that My friend Monika and her family will the there the week before my next visit. I look forward to making more great memories and finally seeing the Micheal Jackson show. Feel free to send me a message with any questions on my review or the resort. Thanks for reading. Angela

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        Great value

        Reviewed by 524sheila(Sarnia, Canada) on Feb 25, 2015

        We stayed from Feb 16 til the 23rd. Air Canada lost one of our suitcases and it didn't come until the 5th day of our 7 day stay. The overall value of this hotel was great. We were a large group of...

        We stayed from Feb 16 til the 23rd. Air Canada lost one of our suitcases and it didn't come until the 5th day of our 7 day stay. The overall value of this hotel was great. We were a large group of 22. I emailed the hotel a couple of weeks in advance to request some dinner reservations for 4 of us. We were so surprised to see that they were able to accommodate our entire group at each reservation. The Japanese is a served meal, not the usual meal performance. It was our least favourite. The Seafood was very good with excellent service. The Romantic was the best. Excellent food and service. We didn't get to try the other ala cartes. We ate most lunches at the snack bar by the pool. Excellent deep fried shrimp, chicken and calamari. Our room was in building 8. The bed is firm. No elevators if you have issues with the stairs you may want to request a lower level. We were the only ones of our group that had a problem with large red ants in our room. I had brought bug spray and sprayed the perimeter regularly. They were there everyday. We went to bed most nights before the entertainment so I can't fairly review for them. They are loud from this building but it didn't bother us. One of my family members is a diabetic and there is no Diet pop anywhere at this resort. I've never seen that before. The buffet is awkward with all the line ups and trying to get in between people that are in line for the grills to access the buffet items. Lots to choose from if you don't mind waiting. Always a clean table with good service. Fresh fruit juice and excellent omelets for breakfast. The mojito bar was excellent in the evenings. The lobby gets very crowded in the evening. The beach is amazing. We only had one very calm day where the water was excellent. Then the cold front came in and the beach became rough.

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        Good for Cuba

        Reviewed by TeresaOntarioCanada(Mississauga Ontario Canada) on Feb 25, 2015

        We did enjoy our time here (1 week) at the end of January this year. The beach is beautiful, with white sand and turquoise water, and you can walk a long way in either direction. We had a mix of...

        We did enjoy our time here (1 week) at the end of January this year. The beach is beautiful, with white sand and turquoise water, and you can walk a long way in either direction. We had a mix of calm and windy days. The room was very nice, modern, comfortable, with modern amenities - no problem getting hot water anytime. Our main complaint would have to be the food, specifically the buffet. It was fine for breakfast but lunch and dinner were not so good. The choices were limited (looked the same for the whole week for the most part), the meat was tough, and rarely warm. We found if we stuck to the snack bars, where you could get pizzas made, and hamburgers or hot dogs, the food was better. The a la cartes were also quite good - the best for us was the seafood, where we both had lobster (not as good as north atlantic lobster, but still good). The romantic was also nice - we were limited to 2 a la cartes, but they also offered us 2 dinners at their "alternative" restaurants, which ended up being basically choices of grilled meats/seafood...but much better than the buffet. Another great thing was that we never had a problem getting a lounger at the beach or pools, even though the resort was quite full. The other (small) complaint I would have is that they charge 12 pesos per person to use the spa area - we looked around it, and all there was, was a whirlpool with cold water, mens and womens saunas and steam showers (none of which seemed to be operational) - so not sure why they would charge u money to use them.. We would have to pass the spa to get to the beach, and it always appeared to be empty. Would we go here again? Probably not - not much to do in the area, and lots of other place to visit!

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        Great Stay!

        Reviewed by Jamie H() on Feb 25, 2015

        My husband and I stayed at hotel playa from January 23-30,2015. We loved it! It was our honeymoon ( 2 years after we were married ) I contacted the resort, spoke with Alicia ( via email) , their...

        My husband and I stayed at hotel playa from January 23-30,2015. We loved it! It was our honeymoon ( 2 years after we were married ) I contacted the resort, spoke with Alicia ( via email) , their policy states you can have the honeymoon deal if it's within 3 months of your wedding, I requested a room with an ocean view, I did tell her that it was our honeymoon, I was not expecting any special treatment, she and Rosangel made sure that we got all the honeymoon amenities, which included all the a la cartes, the room with a view and a bottle of champagne in our room upon arrival. The resort itself was beautiful, the beaches, amazing. I loved that you could go to the snack bars ( 2) and order off the menu and get fresh food, anytime, in a restaurant setting! We rarely had the buffet, when we did, we had no complaints! The snack bars and beach restaurant make the best brick oven pizza, I'm pretty sure that I ate it everyday!! We do not have anything bad to say about our stay, we plan to go again. Next time, we will bring the family. Huge Thank you to Alicia and Rosangel for making our stay that much better!

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