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    Breath taking beach and ocean, gorgeous hotel, will come back!

    Would recommend

    Reviewed by Jen on Nov 14, 2014

    Date of stay: October 2014

    Trip type: Couple

    Amazing hotel, great staff. So friendly. The rooms were very modern, and very clean. No complaints about anything, except for jelly fish. Which the hotel of course can't help. But there were lots, at any time of day. My husband ...

    Amazing hotel, great staff. So friendly. The rooms were very modern, and very clean. No complaints about anything, except for jelly fish. Which the hotel of course can't help. But there were lots, at any time of day. My husband received a sting the second day. There are a variety of beautiful pools to swim in instead however, and the beach is incredible for lounging on.

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    Can't wait to return with more friends

    Would recommend

    Reviewed by Pauline on Oct 31, 2014

    Date of stay: November 2013

    Trip type: Family

    My first trip to Cuba , Hotel beautiful clean rooms good service . Beach had lovely sand long walks when tide was out other than difficult to get down to se level no steps . Food good especially the speciality ...

    My first trip to Cuba , Hotel beautiful clean rooms good service . Beach had lovely sand long walks when tide was out other than difficult to get down to se level no steps . Food good especially the speciality restaurants . Not so good Entertainment in the evening . I am planning to go back this year , the most thing I was impressed with it was so safe you had a god feeling walking to the next village very courteous gentle people loved it

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    Amazing resort/amazing staff/ Spectacular time had by all !!!!!

    Would recommend

    Reviewed by Dorothy B on Jun 17, 2013

    Date of stay: June 2013

    Trip type: Couple

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back ...

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back again.

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    Wonderful beach, nice hotel

    Would recommend

    Reviewed by Julie on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Friends

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get ...

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get to the beach, you had to climb down a steep slope, so if you have mobility issues, this is not the place for you (event the Melia has a boardwalk and stairs to the beach). Cayo Santa Maria is quite isolated, and I think the biggest downside was that it was a long time in transit (no direct flight from Calgary, and then a 2 hour transfer from the airport). Food in the a la carte restaurants were good (asian and romantic), and the buffet was decent, but we were limited to only 2 a la cartes during our stay. The crepe lady at supper (buffet) was amazing! If you have any allergies to seafood/fish, beware that you will have a lot less options for tasty food. Some things were not labelled very well, but people were friendly. Overall a good relaxing vacation. If you go, order a Santa Maria from the bar. Very tasty!

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    Great place for a relaxing vacation!

    Would recommend

    Reviewed by Georgina on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Family

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat. ...

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat.

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    Service déplorable, beaucoup de moustiques, manque de propreté, 24 hres sans électricité. Pas de papier, pas de savon dans toilettes publiq

    Not recommended

    Reviewed by Michelyne on Feb 24, 2013

    Date of stay: February 2013

    Trip type: Family

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée ...

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée comme un édredon. À 7 heure le matin, il faisait le fumisage, on respirait ça et il y avait tellement de boucane, que ça créait un brouillard... un conseil, que je donne à l'hôtel, ça devrait être fait durant la nuit, de sorte que nous en ressentions pas les conséquences, il y avait des bébés et des enfants sur le site, pas très bon, pour leur poumon... Je me demande si, les gens qui écrivent des commentaires sont payés par des agences, mais la seule personne crédible se nomme Chantal et demeure à Ste-Anne des Plaines, elle a sûrement voyagé ailleurs comme moi, pour voir la différence. j'ai fait au moins 20 voyages dans le Sud et sinon plus...et ce site pour le service pas plus de 2 *, les cubains attendent toujours les pourboires et ne sont pas très souriants. Pas de service de mini bar dans la chambre comme c'était supposé et écrit dans les avantages. En 7 jours j'ai changé ma serviette de plage 1 fois, il n'y en avait jamais, c'était toujours la même réponse, plus tard.... Bar 24 heures très bruyant, pas d'agent de sécurité pour calmer les fêtards juste devant les chambres, malgré notre appel et notre visite à la réception à 2 heures du matin, aucun respect des autres...Dans les toilettes publiques pas de papier de toilette, pas de savon et d'essuie-main. Pas de propreté, au repas, le service se faisait avec la même spatule, que se soit boeuf, poulet ou poisson, nourriture jamais chaude même dans les restaurant à la carte... Aucune hygiène, faudrait qu'il soit éduquer en ce sens, il y avait même de la moissisure dans le fond d'une bouteille d'huile. Attente en ligne pour se faire servir, trop longue, nous avons changé d'idée à plusieurs reprises, on abandonnait... Nous avons manqué d'électricité 24 heures dans notre bloc, rien à faire, la réception nous contait toujours des sornettes, au lieu de la vérité, au lieu de nous changer de chambre, ça duré du dimanche à 18h30 au mardi 16h30. Pas normal pour un site supposément comme indiqué 5 étoiles dans leur lobby. Le samedi, nous avons perdu la télévision, supposément le satellite, mais juste notre bloc encore. Parlons de la plage, pas pratique avec ces deux palliers, il faut débouler sable et rocailles pour y arriver, (PAS ÉVIDENT POUR LES PERSONNES AGÉES OU AYANT DE LA DIFFICULTÉ À SE DÉPLACER) peu d'abri solaire, pour les chaises à la plage, toujours prises, car les gens allaient mettre leurs serviettes très tôt, (à remarquer que nous avons eu à peu près 2 belles journées, de soleil, sur 7.) Il faisait tellement froid le samedi soir et le dimanche matin, qu'on a dû mettre nos manteaux d'hiver pour aller au bar du lobby, prendre nos cafés. Le café au déjeuner, à la salle à manger, exécrable, au bar il était bon. Par contre beau site bien entretenu par les jardiniers, tous très souriants. Pour ce qui est des piscines, très propres et beaucoup de chaises et d'abris pour se protéger du soleil. La chambre était pas extrêmement propre, juste ce qu`il faillait, papier de toilette, changement de serviettes, lits refaits. Je ne pense pas que les toilettes et la douche étaient lavées avec du désinfectant ou du nettoyant. Les toilettes par contre fonctionnaient bien, il y avait de l'eau chaude pour les douches. Voyage payé trop cher, pour le peu de plaisir que nous avons eu, $1,421.03 chaque. Nous sommes très déçue, pas de vol direct, car nous étions avec Westjet, sans repas sur l'avion, juste breuvage et grignotines pas très sain! C'était avec escale à Toronto. Le vol d'arrivée à Montréal, à notre retour le 22 février, devait être à 21h16, mais Westjet ne pouvait atterrir à Toronto, pour le transit à cause de la pluie verglassante qu'on nous a dit, donc, on a manqué de gaz à force de tourner en rond, et on a dû se rendre à Ottawa, pour gazer, (pourquoi pas Montréal ???, nous aurions été rendu) nous sommes revenus à Toronto ensuite, pour le départ annoncé à 22h45 pour Montréal, (pas de repas) on a décollé juste à minuit, puis on a atterri à 1h15 du matin. Donc 3 envols et 3 atterrissages dans la même journée! INCROYABLE...C'était mes pires vacances. Donc, pour tout ces tracas et le manque de jouissance de nos vacances, nous accordons un petit 3 étoiles et très petit, à cette hôtel. Je demande un dédommagement en argent pour tous nos désagréments, le manque de comfort et les fausses données de ce site. Michelyne Blais 42 de Piémont, Laval, H7M 1B6 450-668-2730

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    Beautiul resort and wonderful staff. I hope to visit again in the future!

    Would recommend

    Reviewed by Seretha Halifax NS on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Family

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs ...

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs infront of you. The desserts were ok. This resort is not for teens. My daughter was boared. it's mainly for drinking and relaxing. There are no elevators in the hotel so if you find it hard to climb stairs get the first floor. We were on the topfloor over looking the pool it was realy beautiful. bring your own cup as the cups are very small. The service was great. Met alot of staff. The bell boy, jorge was excellent. Miss you Jorge... Louisa who worked for Hola Sun was awesome too. She answered any questions we had. Not much of a beach, it was ok. I loved the swim up to the bar pool. We went to the villages everyday so I could keep my daughter busy. The el cartes were ok. Remember you are in Cuba, they do not cook like we do. The lobster was terrible which I waited for. They grilled it and added some sauce to it. Ask for it plain. It was mostly cloudy when we were there but it was still warm. the snack bar didn't offer a whole lot but was open 24/7 and was next to our hotel. Bungalow 7 was next to the beach and snack bar. No bugs and the maids did a great job. Loved the jeep excursion although we didn't get a chance to go horse backriding as it was too late. This is where we gave out our gifts to the kids as we passed by. They loved it and my daughter too. All in all, I would recommend this resort. it was beautiful and clean. The hotel should have an itinerary for people arriving and the times. We didn't know anything that was going on unless we past by. Seretha - Halifax, NS

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    Beautiful Hotel, Great Staff, Goregous Pool, interesting guests...(bus ride in is beautiful but a little lengthy)

    Would recommend

    Reviewed by MrsC on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Couple

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. ...

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. We had done our research before hand and knew to ask for a room on the 2nd floor to avoid bugs. Pools: We saw at least 4 of the pools which were all very clean and inviting looking. The water felt a little chilly but it was very appreciated on the hot hot days. Beach: The beach was gorgeous yes there is a big "step down" to get to the lower level which may cause some issues for someone with a disability or pushing a baby buggy. There are plenty of beach chairs and someone will bring one to you as soon as you reach the beach. (There were some sand fleas, each of us did end up with some bites on our legs after just 2 hours at the beach) Lobby Bar: the bartenders at the lobby bar are fantastic. It was very busy there every night but with a few tips you can assure you will be served all night long. 24 hours Snack Bar: We spent a lot of our dining time here. They serve great chicken fingers, french fries, meatballs & sauce, hamburgers, cuban sandwiches and so on. In the mornings they even put on a small breakfast buffet and serve made to order omelets (you just have to ask) Staff: all the staff from housekeeping, gardeners, buffet servers, bartenders and so on were always tops notch at customer service. Sometimes it may have taken a few minutes but any request you had they would fulfill it Entertainment was a minimum but we were perfectly okay with that. Just went to relax A slight downfall: As 4 English speaking travelers we were excited to meet and mingle with others like ourselves however that was not easy to do... the majority of guests at the resort spoke french and strictly french. (for those that are French the resort staff have no problem communicating as they all speak 3 languages Spanish, English & French)

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    Excellent value for an all inclusive trouble free vacation.

    Would recommend

    Reviewed by Adam on Nov 17, 2012

    Date of stay: November 2012

    Trip type: Family

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely ...

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely return.

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    Excellent value, great location and premises

    Would recommend

    Reviewed by LAP on Nov 13, 2012

    Date of stay: October 2012

    Trip type: Family

    Beautiful beach enabling long walks. Great hotel with very friendly staff. ...

    Beautiful beach enabling long walks. Great hotel with very friendly staff.

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      TripAdvisor

      What to expect (based on 2125 reviews):

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        5 most recent TripAdvisor reviews:

        Questions for Maryi G. Public Relations Manager, Playa Cayo Santa Maria, Cuba

        Reviewed by Tracy P() on Nov 20, 2014

        Good Morning Madam. My family and I have booked a trip to your resort for February 13th to the 20th, 2015.( see attached) As we have booked early we are hoping you would have a chance to arrange a...

        Good Morning Madam. My family and I have booked a trip to your resort for February 13th to the 20th, 2015.( see attached) As we have booked early we are hoping you would have a chance to arrange a few things for us. We would like to request tower 7 or 15 as our optimum choice for staying in, 2nd or 3rd floor if possible. As well we have a daughter joining us that would like her own room but wondering if adjoining rooms are an option. She is traveling alone and would like to be closer to her parents, Lyndon and Tracy Pease. We are traveling with Ryan Pease, Whitney Black, Vicky Rendering and Gary Rendering as well as Chylann Pease if adjoining rooms are available. We would love it if we could all be in the same tower. Your resort looks wonderful and we can’t wait to get there. Please take our request into consideration as Lyndon and I have never gone to an all-inclusive and we are trying to coordinate a daughter seeing her parents after moving 3 provinces away from them, Whitney and Vicki. Thank You so much for your time and we hope this can become a reality for us. Look forward to enjoying the amenities of your resort. Tracy Pease Canwood, Saskatchewan, Canada

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            Excellent Vacation!

            Reviewed by galatsigal(Montreal, Canada) on Nov 20, 2014

            My family and I spend an amazing week at Playa Cayo Santa Maria. The resort was very beautiful, and the beach breathtaking. The rooms very very nice and sparkling clean. The buffet was very good...

            My family and I spend an amazing week at Playa Cayo Santa Maria. The resort was very beautiful, and the beach breathtaking. The rooms very very nice and sparkling clean. The buffet was very good and the a la carte restaurants amazing. The shows in the evening were very entertaining. Our favorite one was Lara the magician. The best part was the staff. My 2 year old got tonsillitis and the clinic which was nearby was very good. Better medical service than back home. The staff was so helpful, especially Lisdania who even came to the clinic with us. She was so nice and friendly! Jaimara was the at the kids club and she took care of our older daughter when we had to take our son to hospital. I look forward to visiting Playa Cayo Santa Maria again!

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            Great value!

            Reviewed by Igor V(Innisfil, Canada) on Nov 18, 2014

            October 20th, 2014 -November 3rd, 2014, WestJet package, 14 days all inclusive at below $1,100.00 per person. Exchange at the hotel +/- $60.00 CAD for $50.00 CUC. Mostly used for tips and taxi...

            October 20th, 2014 -November 3rd, 2014, WestJet package, 14 days all inclusive at below $1,100.00 per person. Exchange at the hotel +/- $60.00 CAD for $50.00 CUC. Mostly used for tips and taxi. Beautiful beach, nice grounds, food was little boring after 2 weeks in off season. Usually had for a breakfast omelette, grilled chicken and grilled fish. Lunch at the Beach restaurant. Not more than 3-4 people in the line. Large number of chairs at the beach and around the pools. Pools clean. Rooms clean, tip the maid at the beginning and they will look after you. Spent time at the beach reading and relaxing. Few optional excursions available, but we did not go. Hotel located 1,5 hour from the airport. Nice ride through few villages and small towns observing the local architecture and people. Very interesting drive over 70 km of man made causeway connecting the mainland and islands. Nice and helpful staff, always in good mood, treat them with the respect and you will be rewarded. Remember that they make a month what you probably make in an hour back home! Convenient International clinic is 5 minutes away or taxi $2.00 CUC both ways. 24/7 full service clinic. Needed the assistance with elevated blood pressure and I was looked after by great Dr. Yadira Gonzales and her medical colleagues, who came to the resort next day to check on me and called the room few times to make sure that I was ok. All for less than $150.00 including medicine, 3 hours in the room, EKG, blood test and other. 5 star for the beach, people, location, hotel, rooms. 3 star for buffet food, 4 star for Seafood and Italian restaurant where a bottle of good quality Spanish or Chilean wines was $7.00 - $15.00, are you kidding me?! It is a good 4,5 star Cuban hotel, but if you want 5 star North American or European hotel, go somewhere else and pay much more. If you need the special consideration, e-mail the hotel and they will accommodate you if possible. We will definitively consider to come back to this resort.

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            Not a 5 Star!

            Reviewed by TinyTim705(Tiny, Canada) on Nov 18, 2014

            Just returned from a week at Playa Cayo Santa Maria. 3 hours from landing in Santa Clara to the resort in Santa Maria. People are AWESOME and you feel very welcomed and safe. Beautiful resort...

            Just returned from a week at Playa Cayo Santa Maria. 3 hours from landing in Santa Clara to the resort in Santa Maria. People are AWESOME and you feel very welcomed and safe. Beautiful resort layout, and GORGEOUS beach. Rooms were very nice and big and 220v/110v with the exception of mildew smelling sheets and pillows. Food was NOT good. Fruits and vegetables had no taste, fish and meats were questionable with most items available for all 3 meals 7 days a week. Specialty restaurants were ok, but didnt stand out. My biggest issue was with the BEACH RESTRICTIONS. 6 of 7 days EVERYONE was restricted to no more than 20 meters out from beach. Which amounted to being allowed to wade out to your waste and play in the surf. The BEST they will alow is 65m out into the water. They claim they are concerned with undertow, BUT its just isnt the case. I am a BIG SWIMMER and love to snorkel. I have all of my own scuba equipment but went out and bought some slip on fins just so I could spend the week there soaking up the sun and swimming and snorkeling. No such luck and you get the added bonus of listening to the life guards constantly blowing their whistles whenever they actually turn around and look at the swimmers, from flirting with the guests! Its a REAL SHAME because its the MOST BEAUTIFUL beach we have ever been to. As well, there are jelly fish and people were bitten, which makes a person want to wear a mask and snorkel even more, I was able to get a cab ride down the road to access a public beach between resorts and was able to snorkel a beautiful reef with lots of fish. It was just before entering Melia Beuno Vista. With all that said, if THEY would be honest and CLEARLY outline such serious beach restrictions on all of their promotional sources, people wouldn't waste their time and money.

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            Great Resort at a Great Price

            Reviewed by Marcus T(Stoney Creek, Canada) on Nov 17, 2014

            I just returned from a week at Playa Santa Maria. I read a lot of reviews on this resort and went open minded. I will give you the good and the bad: Good - Beach was awesome, although if you...

            I just returned from a week at Playa Santa Maria. I read a lot of reviews on this resort and went open minded. I will give you the good and the bad: Good - Beach was awesome, although if you want to go snorkeling, you can catch a cab up to Melia hotel for 5 pesos and snorkel and awesome reef just off the beach. Well worth the trip. - Hotel Rooms. They were modern, had a great layout and very clean. If you want to to the beach book block 7 or 15. I emailed ahead and got block 7, third floor with an ocean view. -Pools, very clean and many to choose from. If you want to party and drink they have a pool for that, if you want to relax and chill out with minimal noise, they have a pool for that. - Food, although people complain about the food in Cuba, I always found something I liked. They have a huge selection and many different options to eat at. The snack bar was great,the restaurant by the beach wasn't so great. Main buffet always had a large selection. The Bad: - Entertainment wasn't too bad but some very random nights. Definitely go see the Michael Jackson night and the Magic show. - Sports events. I played beach volleyball a couple of times but they never started on time and sometimes just started at random so don't expect to play at the time listed. - Tipping, I haven't been to Cuba for 10 years but I found the culture had definitely changed, tipping seemed to be more expected rather than being appreciated. Bartenders seemed to make you wait longer if you haven't previously tipped, water activities it was as if they expected a tip after, even though it was included in our package. We did tip and made sure it was because we had great service and to friendly staff. Overall I would go back to this resort and also bring my kids. The transfer was smooth, we felt very welcomed, the only real thing I could complain about was the rude and arrogant people who flew in from Montreal, but we all know what to expect from them.

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