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    ce fut l un de mes plus beau voyage ...

    Would recommend

    Reviewed by Diane on Mar 22, 2015

    Date of stay: March 2015

    Trip type: Friends

    Nous avons aimé visité votre hôtel ..le seul commentaire c,est qu'étant donné les nombreux visiteurs ils fallait souvent faire la file pour aller se servir au buffet ,et au bar il manquait souvent de bière au début de l'après-midi ,mais ...

    Nous avons aimé visité votre hôtel ..le seul commentaire c,est qu'étant donné les nombreux visiteurs ils fallait souvent faire la file pour aller se servir au buffet ,et au bar il manquait souvent de bière au début de l'après-midi ,mais en général nous sommes très contents de notre semaine de vacances et je le recommanderais n'importe quand ...merci aux personnel courtois et chaleureux..aux sourires et à votre belle humeur..vous êtes des gens sympathiques qu'on a le goût de revoir...Aux gens des spectacles BRAVO BRAVO BRAVO VOUS ÊTES EXTRA......vous avez beaucoup de talent....merci merci et merci xxxxx

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    Breath taking beach and ocean, gorgeous hotel, will come back!

    Would recommend

    Reviewed by Jen on Nov 14, 2014

    Date of stay: October 2014

    Trip type: Couple

    Amazing hotel, great staff. So friendly. The rooms were very modern, and very clean. No complaints about anything, except for jelly fish. Which the hotel of course can't help. But there were lots, at any time of day. My husband ...

    Amazing hotel, great staff. So friendly. The rooms were very modern, and very clean. No complaints about anything, except for jelly fish. Which the hotel of course can't help. But there were lots, at any time of day. My husband received a sting the second day. There are a variety of beautiful pools to swim in instead however, and the beach is incredible for lounging on.

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    Can't wait to return with more friends

    Would recommend

    Reviewed by Pauline on Oct 31, 2014

    Date of stay: November 2013

    Trip type: Family

    My first trip to Cuba , Hotel beautiful clean rooms good service . Beach had lovely sand long walks when tide was out other than difficult to get down to se level no steps . Food good especially the speciality ...

    My first trip to Cuba , Hotel beautiful clean rooms good service . Beach had lovely sand long walks when tide was out other than difficult to get down to se level no steps . Food good especially the speciality restaurants . Not so good Entertainment in the evening . I am planning to go back this year , the most thing I was impressed with it was so safe you had a god feeling walking to the next village very courteous gentle people loved it

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    Amazing resort/amazing staff/ Spectacular time had by all !!!!!

    Would recommend

    Reviewed by Dorothy B on Jun 17, 2013

    Date of stay: June 2013

    Trip type: Couple

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back ...

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back again.

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    Wonderful beach, nice hotel

    Would recommend

    Reviewed by Julie on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Friends

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get ...

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get to the beach, you had to climb down a steep slope, so if you have mobility issues, this is not the place for you (event the Melia has a boardwalk and stairs to the beach). Cayo Santa Maria is quite isolated, and I think the biggest downside was that it was a long time in transit (no direct flight from Calgary, and then a 2 hour transfer from the airport). Food in the a la carte restaurants were good (asian and romantic), and the buffet was decent, but we were limited to only 2 a la cartes during our stay. The crepe lady at supper (buffet) was amazing! If you have any allergies to seafood/fish, beware that you will have a lot less options for tasty food. Some things were not labelled very well, but people were friendly. Overall a good relaxing vacation. If you go, order a Santa Maria from the bar. Very tasty!

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    Great place for a relaxing vacation!

    Would recommend

    Reviewed by Georgina on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Family

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat. ...

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat.

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    Service déplorable, beaucoup de moustiques, manque de propreté, 24 hres sans électricité. Pas de papier, pas de savon dans toilettes publiq

    Not recommended

    Reviewed by Michelyne on Feb 24, 2013

    Date of stay: February 2013

    Trip type: Family

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée ...

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée comme un édredon. À 7 heure le matin, il faisait le fumisage, on respirait ça et il y avait tellement de boucane, que ça créait un brouillard... un conseil, que je donne à l'hôtel, ça devrait être fait durant la nuit, de sorte que nous en ressentions pas les conséquences, il y avait des bébés et des enfants sur le site, pas très bon, pour leur poumon... Je me demande si, les gens qui écrivent des commentaires sont payés par des agences, mais la seule personne crédible se nomme Chantal et demeure à Ste-Anne des Plaines, elle a sûrement voyagé ailleurs comme moi, pour voir la différence. j'ai fait au moins 20 voyages dans le Sud et sinon plus...et ce site pour le service pas plus de 2 *, les cubains attendent toujours les pourboires et ne sont pas très souriants. Pas de service de mini bar dans la chambre comme c'était supposé et écrit dans les avantages. En 7 jours j'ai changé ma serviette de plage 1 fois, il n'y en avait jamais, c'était toujours la même réponse, plus tard.... Bar 24 heures très bruyant, pas d'agent de sécurité pour calmer les fêtards juste devant les chambres, malgré notre appel et notre visite à la réception à 2 heures du matin, aucun respect des autres...Dans les toilettes publiques pas de papier de toilette, pas de savon et d'essuie-main. Pas de propreté, au repas, le service se faisait avec la même spatule, que se soit boeuf, poulet ou poisson, nourriture jamais chaude même dans les restaurant à la carte... Aucune hygiène, faudrait qu'il soit éduquer en ce sens, il y avait même de la moissisure dans le fond d'une bouteille d'huile. Attente en ligne pour se faire servir, trop longue, nous avons changé d'idée à plusieurs reprises, on abandonnait... Nous avons manqué d'électricité 24 heures dans notre bloc, rien à faire, la réception nous contait toujours des sornettes, au lieu de la vérité, au lieu de nous changer de chambre, ça duré du dimanche à 18h30 au mardi 16h30. Pas normal pour un site supposément comme indiqué 5 étoiles dans leur lobby. Le samedi, nous avons perdu la télévision, supposément le satellite, mais juste notre bloc encore. Parlons de la plage, pas pratique avec ces deux palliers, il faut débouler sable et rocailles pour y arriver, (PAS ÉVIDENT POUR LES PERSONNES AGÉES OU AYANT DE LA DIFFICULTÉ À SE DÉPLACER) peu d'abri solaire, pour les chaises à la plage, toujours prises, car les gens allaient mettre leurs serviettes très tôt, (à remarquer que nous avons eu à peu près 2 belles journées, de soleil, sur 7.) Il faisait tellement froid le samedi soir et le dimanche matin, qu'on a dû mettre nos manteaux d'hiver pour aller au bar du lobby, prendre nos cafés. Le café au déjeuner, à la salle à manger, exécrable, au bar il était bon. Par contre beau site bien entretenu par les jardiniers, tous très souriants. Pour ce qui est des piscines, très propres et beaucoup de chaises et d'abris pour se protéger du soleil. La chambre était pas extrêmement propre, juste ce qu`il faillait, papier de toilette, changement de serviettes, lits refaits. Je ne pense pas que les toilettes et la douche étaient lavées avec du désinfectant ou du nettoyant. Les toilettes par contre fonctionnaient bien, il y avait de l'eau chaude pour les douches. Voyage payé trop cher, pour le peu de plaisir que nous avons eu, $1,421.03 chaque. Nous sommes très déçue, pas de vol direct, car nous étions avec Westjet, sans repas sur l'avion, juste breuvage et grignotines pas très sain! C'était avec escale à Toronto. Le vol d'arrivée à Montréal, à notre retour le 22 février, devait être à 21h16, mais Westjet ne pouvait atterrir à Toronto, pour le transit à cause de la pluie verglassante qu'on nous a dit, donc, on a manqué de gaz à force de tourner en rond, et on a dû se rendre à Ottawa, pour gazer, (pourquoi pas Montréal ???, nous aurions été rendu) nous sommes revenus à Toronto ensuite, pour le départ annoncé à 22h45 pour Montréal, (pas de repas) on a décollé juste à minuit, puis on a atterri à 1h15 du matin. Donc 3 envols et 3 atterrissages dans la même journée! INCROYABLE...C'était mes pires vacances. Donc, pour tout ces tracas et le manque de jouissance de nos vacances, nous accordons un petit 3 étoiles et très petit, à cette hôtel. Je demande un dédommagement en argent pour tous nos désagréments, le manque de comfort et les fausses données de ce site. Michelyne Blais 42 de Piémont, Laval, H7M 1B6 450-668-2730

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    Beautiul resort and wonderful staff. I hope to visit again in the future!

    Would recommend

    Reviewed by Seretha Halifax NS on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Family

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs ...

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs infront of you. The desserts were ok. This resort is not for teens. My daughter was boared. it's mainly for drinking and relaxing. There are no elevators in the hotel so if you find it hard to climb stairs get the first floor. We were on the topfloor over looking the pool it was realy beautiful. bring your own cup as the cups are very small. The service was great. Met alot of staff. The bell boy, jorge was excellent. Miss you Jorge... Louisa who worked for Hola Sun was awesome too. She answered any questions we had. Not much of a beach, it was ok. I loved the swim up to the bar pool. We went to the villages everyday so I could keep my daughter busy. The el cartes were ok. Remember you are in Cuba, they do not cook like we do. The lobster was terrible which I waited for. They grilled it and added some sauce to it. Ask for it plain. It was mostly cloudy when we were there but it was still warm. the snack bar didn't offer a whole lot but was open 24/7 and was next to our hotel. Bungalow 7 was next to the beach and snack bar. No bugs and the maids did a great job. Loved the jeep excursion although we didn't get a chance to go horse backriding as it was too late. This is where we gave out our gifts to the kids as we passed by. They loved it and my daughter too. All in all, I would recommend this resort. it was beautiful and clean. The hotel should have an itinerary for people arriving and the times. We didn't know anything that was going on unless we past by. Seretha - Halifax, NS

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    Beautiful Hotel, Great Staff, Goregous Pool, interesting guests...(bus ride in is beautiful but a little lengthy)

    Would recommend

    Reviewed by MrsC on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Couple

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. ...

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. We had done our research before hand and knew to ask for a room on the 2nd floor to avoid bugs. Pools: We saw at least 4 of the pools which were all very clean and inviting looking. The water felt a little chilly but it was very appreciated on the hot hot days. Beach: The beach was gorgeous yes there is a big "step down" to get to the lower level which may cause some issues for someone with a disability or pushing a baby buggy. There are plenty of beach chairs and someone will bring one to you as soon as you reach the beach. (There were some sand fleas, each of us did end up with some bites on our legs after just 2 hours at the beach) Lobby Bar: the bartenders at the lobby bar are fantastic. It was very busy there every night but with a few tips you can assure you will be served all night long. 24 hours Snack Bar: We spent a lot of our dining time here. They serve great chicken fingers, french fries, meatballs & sauce, hamburgers, cuban sandwiches and so on. In the mornings they even put on a small breakfast buffet and serve made to order omelets (you just have to ask) Staff: all the staff from housekeeping, gardeners, buffet servers, bartenders and so on were always tops notch at customer service. Sometimes it may have taken a few minutes but any request you had they would fulfill it Entertainment was a minimum but we were perfectly okay with that. Just went to relax A slight downfall: As 4 English speaking travelers we were excited to meet and mingle with others like ourselves however that was not easy to do... the majority of guests at the resort spoke french and strictly french. (for those that are French the resort staff have no problem communicating as they all speak 3 languages Spanish, English & French)

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    Excellent value for an all inclusive trouble free vacation.

    Would recommend

    Reviewed by Adam on Nov 17, 2012

    Date of stay: November 2012

    Trip type: Family

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely ...

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely return.

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    Excellent value, great location and premises

    Would recommend

    Reviewed by LAP on Nov 13, 2012

    Date of stay: October 2012

    Trip type: Family

    Beautiful beach enabling long walks. Great hotel with very friendly staff. ...

    Beautiful beach enabling long walks. Great hotel with very friendly staff.

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      TripAdvisor

      What to expect (based on 3174 reviews):

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        5 most recent TripAdvisor reviews:

        We Had Such A Great Time We Are Going Back!

        Reviewed by JanHorner(Oliver, Canada) on Jul 05, 2015

        My husband and I have been to Cuba many times - 9 or 10. I really can't remember as I'm spoiled. Holguin, Varadero, Jibacoa and Cayo Santa Maria. It's a beautiful country and we love the people...

        My husband and I have been to Cuba many times - 9 or 10. I really can't remember as I'm spoiled. Holguin, Varadero, Jibacoa and Cayo Santa Maria. It's a beautiful country and we love the people, the culture and the beaches. We were at the Playa Cayo Santa Maria last year and although we usually never book the same resort twice, we are booked to go back on February 8th 2016 for another two weeks. The resort is quiet and beautiful. The staff at the beer bar are exceptional and we felt that we made some friends. Same story at the lobby bar, the snack shack, the restaurant next to it and the Panda Rojo. We didn't spend much time in the buffet as there are so many other choices and no line ups. Cuba is the safest place I've ever been to and the people are genuinely happy to meet and chat with you. The service in this resort is second to none and the food is great. If you enjoy white sand, turquoise water, really nice people, being safe and good food / drink this is the place to go. We are counting the days! Gregory & Janet Horner

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        Good resort

        Reviewed by MJnFrancesca(Montreal, Canada) on Jul 05, 2015

        The place is amazing, great beach, friendly staff and entertainment. Mj show is a must see. We enjoyed the stay but we wouldnt go back only because like elsewhere in cuba food is not great. Got...

        The place is amazing, great beach, friendly staff and entertainment. Mj show is a must see. We enjoyed the stay but we wouldnt go back only because like elsewhere in cuba food is not great. Got really sick...

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        Nice but requires better maintenance

        Reviewed by lematousth(Quebec) on Jul 04, 2015

        The good... - Excellent service provided by friendly staff 99% of the time - Most of the time, you don't need to ask, they come before you need to - Dinner 'à la carte ´ were all good, Asian...

        The good... - Excellent service provided by friendly staff 99% of the time - Most of the time, you don't need to ask, they come before you need to - Dinner 'à la carte ´ were all good, Asian, Italian & Romantico, top meals were steak & soup at Italian, pork sweet & sour at Asian (General Tao like) - At the beach restaurant & at the snack bar, you can order à la carte - At the main buffet you can have meals prepared in front of you like pasta, pizza, meat, omelettes, fried eggs, crepes, pad thaï, juice a & smoothies, bananas with rhum, plate of fresh mango, etc - there are always chairs available at the beach & at the pools - great ice cream bar - great coffee in the lobby - great mojitos at the mojitos bar - great coffees with alcohol - air conditionning working well - easy to exchange money at the hotel - Michael Jackson show is very good - We were able to get new beach towels every morning - Our restaurant reservations were done by email - we got the type of room that we wanted - beach with nice sand and no rocks - block 4 was a quiet place - good bread The bad... - Needs better cleaning everywhere: rooms, bathrooms, restaurants, outside areas, etc - Unsufficient maintenance, paint but also repairs, if this does not change soon, it won't remain a good hotel to go to - Already prepared meals are cold - At the main buffet, you often have to wait 15 to 25 minutes to get a meal prepared, line-ups are long to get meals that are not cold - bathroom towels are changed only 2 times during the week and yes some have stains - same with the bed shorts - air conditionning a little bit noisy - takes a lot of time to check-in - 2 days with very low water pressure - few jelly fish in the 1st half of the week - mosquitoes for an hour around 9h00 PM - except mango, not much fresh fruits of good quality - deserts are most often not very good and always the same Wine was OK. Rooms are OK but ordinary. Should not be classified as a 5 star due to lack of cleaning & maintenance, and due to bad & cold prepared meals at the Buffet, lack of good fruits. But because of a la carte meals, excellent service, and some special stuff such as ice cream bar, snack bar, etc., it is a 4 star.

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            Great staff, bad guests.

            Reviewed by john_b154984(Burlington, Canada) on Jul 03, 2015

            Just returned last night from a week's stay. There were 6 of us that went and we all had a pretty good time (you're on vacation you should have a good time!). First the positive points: Beautiful...

            Just returned last night from a week's stay. There were 6 of us that went and we all had a pretty good time (you're on vacation you should have a good time!). First the positive points: Beautiful resort, perfect size not too far a walk to anything. The gardeners do a great job with the grounds, we've been to Cuba several times and this was by far the the nicest looking resort we've stayed at. The rooms were also well kept and spacious. Very good selection of alcohol at all bars and the food in the a la carte restaurants was excellent. The snack bar had great food as well and was a great place to have an omelette in the morning. The entertainment staff were also very good, doing their best to get everyone involved and the shows at night were also very good. The beach was also very beautiful and yes there is a bit of step down to get in the water but there are several places that you could easily make the transition between levels. The negative points: Sadly much the same as a few other reviews the service was hit and miss. The check in was over an hour but it looked like it was just bad luck on our part. Two lines and one guy had checked in 15-20 people before my line moved. Not a biggie for us, we just grabbed a drink and waited our turn. The service in the buffet ranged from outstanding to non existent. The food in the buffet was cold and lacked any variety. I'm usually good with premade pasta but it was only there twice and for breakfast no premade eggs (they did have hard boiled). That did lead to long lineups for eggs and pasta but once you got it, it was very tasty. Overall the food was very good. I have read in other reviews that some staff aren't very friendly and we did see that too but with the hours they work and the way some guests treated them I couldn't fault them for not smiling all the time. The biggest disappointment we had was in some of our fellow guests. A small handful were downright rude and ignorant. Line jumping at the bar, yelling at bartenders and staff. Wrappers and plastics cups belong in the garbage when you're done, not floating in the pool or all over the ground. I have never seen such slovenlynes in my life. I won't even write what happened at the swim up bar one afternoon but trust me it wasn't pretty. We did notice a big change during our last few days I guess most of the idiots had left by then. Lastly on the negative side and again totally out of anyone's control is the amount of jellyfish in the water. I am a huge beach person but my daughter (teenager) was stung within 10 minutes of getting in the water. I asked around and a lot of people were getting stung. The lifeguards were very helpful and they all carried vinegar to help with the sting. Sadly that was our last day at the beach but again totally out of anyone's control. Overall we had a great time, we all really enjoy coming to Cuba and always find the Cuban people to be very friendly and proud but a pesos here and there goes a long way for them and don't forget the about the gardeners. We will come back to this resort, most of the staff were great, the entertainment team was outstanding and the food (yes some line ups were long) was also quite good. Plus it beats being at work!

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                Just returned from one week trip

                Reviewed by May B() on Jul 02, 2015

                Food portions are too big. A lot of food is thrown away. Everyone eats throughout the day so when a la carte dinner comes these portions are half eaten. My wife asked for reduced portion but she...

                Food portions are too big. A lot of food is thrown away. Everyone eats throughout the day so when a la carte dinner comes these portions are half eaten. My wife asked for reduced portion but she still got it large! It's nice to see that people bring their own large kegs for drinks. Cuban plastic cups are a total disaster for the environment. Beach is nice. Food ok. Plenty of seats at the beach. My 4 year old boys loved it and my 14 year old enjoyed it too. I would recommend this resort Alice from customer service was of great help too. Thanks.

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