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    Amazing resort/amazing staff/ Spectacular time had by all !!!!!

    Would recommend

    Reviewed by Dorothy B on Jun 17, 2013

    Date of stay: June 2013

    Trip type: Couple

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back ...

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back again.

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    Wonderful beach, nice hotel

    Would recommend

    Reviewed by Julie on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Friends

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get ...

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get to the beach, you had to climb down a steep slope, so if you have mobility issues, this is not the place for you (event the Melia has a boardwalk and stairs to the beach). Cayo Santa Maria is quite isolated, and I think the biggest downside was that it was a long time in transit (no direct flight from Calgary, and then a 2 hour transfer from the airport). Food in the a la carte restaurants were good (asian and romantic), and the buffet was decent, but we were limited to only 2 a la cartes during our stay. The crepe lady at supper (buffet) was amazing! If you have any allergies to seafood/fish, beware that you will have a lot less options for tasty food. Some things were not labelled very well, but people were friendly. Overall a good relaxing vacation. If you go, order a Santa Maria from the bar. Very tasty!

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    Great place for a relaxing vacation!

    Would recommend

    Reviewed by Georgina on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Family

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat. ...

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat.

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    Service déplorable, beaucoup de moustiques, manque de propreté, 24 hres sans électricité. Pas de papier, pas de savon dans toilettes publiq

    Not recommended

    Reviewed by Michelyne on Feb 24, 2013

    Date of stay: February 2013

    Trip type: Family

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée ...

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée comme un édredon. À 7 heure le matin, il faisait le fumisage, on respirait ça et il y avait tellement de boucane, que ça créait un brouillard... un conseil, que je donne à l'hôtel, ça devrait être fait durant la nuit, de sorte que nous en ressentions pas les conséquences, il y avait des bébés et des enfants sur le site, pas très bon, pour leur poumon... Je me demande si, les gens qui écrivent des commentaires sont payés par des agences, mais la seule personne crédible se nomme Chantal et demeure à Ste-Anne des Plaines, elle a sûrement voyagé ailleurs comme moi, pour voir la différence. j'ai fait au moins 20 voyages dans le Sud et sinon plus...et ce site pour le service pas plus de 2 *, les cubains attendent toujours les pourboires et ne sont pas très souriants. Pas de service de mini bar dans la chambre comme c'était supposé et écrit dans les avantages. En 7 jours j'ai changé ma serviette de plage 1 fois, il n'y en avait jamais, c'était toujours la même réponse, plus tard.... Bar 24 heures très bruyant, pas d'agent de sécurité pour calmer les fêtards juste devant les chambres, malgré notre appel et notre visite à la réception à 2 heures du matin, aucun respect des autres...Dans les toilettes publiques pas de papier de toilette, pas de savon et d'essuie-main. Pas de propreté, au repas, le service se faisait avec la même spatule, que se soit boeuf, poulet ou poisson, nourriture jamais chaude même dans les restaurant à la carte... Aucune hygiène, faudrait qu'il soit éduquer en ce sens, il y avait même de la moissisure dans le fond d'une bouteille d'huile. Attente en ligne pour se faire servir, trop longue, nous avons changé d'idée à plusieurs reprises, on abandonnait... Nous avons manqué d'électricité 24 heures dans notre bloc, rien à faire, la réception nous contait toujours des sornettes, au lieu de la vérité, au lieu de nous changer de chambre, ça duré du dimanche à 18h30 au mardi 16h30. Pas normal pour un site supposément comme indiqué 5 étoiles dans leur lobby. Le samedi, nous avons perdu la télévision, supposément le satellite, mais juste notre bloc encore. Parlons de la plage, pas pratique avec ces deux palliers, il faut débouler sable et rocailles pour y arriver, (PAS ÉVIDENT POUR LES PERSONNES AGÉES OU AYANT DE LA DIFFICULTÉ À SE DÉPLACER) peu d'abri solaire, pour les chaises à la plage, toujours prises, car les gens allaient mettre leurs serviettes très tôt, (à remarquer que nous avons eu à peu près 2 belles journées, de soleil, sur 7.) Il faisait tellement froid le samedi soir et le dimanche matin, qu'on a dû mettre nos manteaux d'hiver pour aller au bar du lobby, prendre nos cafés. Le café au déjeuner, à la salle à manger, exécrable, au bar il était bon. Par contre beau site bien entretenu par les jardiniers, tous très souriants. Pour ce qui est des piscines, très propres et beaucoup de chaises et d'abris pour se protéger du soleil. La chambre était pas extrêmement propre, juste ce qu`il faillait, papier de toilette, changement de serviettes, lits refaits. Je ne pense pas que les toilettes et la douche étaient lavées avec du désinfectant ou du nettoyant. Les toilettes par contre fonctionnaient bien, il y avait de l'eau chaude pour les douches. Voyage payé trop cher, pour le peu de plaisir que nous avons eu, $1,421.03 chaque. Nous sommes très déçue, pas de vol direct, car nous étions avec Westjet, sans repas sur l'avion, juste breuvage et grignotines pas très sain! C'était avec escale à Toronto. Le vol d'arrivée à Montréal, à notre retour le 22 février, devait être à 21h16, mais Westjet ne pouvait atterrir à Toronto, pour le transit à cause de la pluie verglassante qu'on nous a dit, donc, on a manqué de gaz à force de tourner en rond, et on a dû se rendre à Ottawa, pour gazer, (pourquoi pas Montréal ???, nous aurions été rendu) nous sommes revenus à Toronto ensuite, pour le départ annoncé à 22h45 pour Montréal, (pas de repas) on a décollé juste à minuit, puis on a atterri à 1h15 du matin. Donc 3 envols et 3 atterrissages dans la même journée! INCROYABLE...C'était mes pires vacances. Donc, pour tout ces tracas et le manque de jouissance de nos vacances, nous accordons un petit 3 étoiles et très petit, à cette hôtel. Je demande un dédommagement en argent pour tous nos désagréments, le manque de comfort et les fausses données de ce site. Michelyne Blais 42 de Piémont, Laval, H7M 1B6 450-668-2730

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    Beautiul resort and wonderful staff. I hope to visit again in the future!

    Would recommend

    Reviewed by Seretha Halifax NS on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Family

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs ...

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs infront of you. The desserts were ok. This resort is not for teens. My daughter was boared. it's mainly for drinking and relaxing. There are no elevators in the hotel so if you find it hard to climb stairs get the first floor. We were on the topfloor over looking the pool it was realy beautiful. bring your own cup as the cups are very small. The service was great. Met alot of staff. The bell boy, jorge was excellent. Miss you Jorge... Louisa who worked for Hola Sun was awesome too. She answered any questions we had. Not much of a beach, it was ok. I loved the swim up to the bar pool. We went to the villages everyday so I could keep my daughter busy. The el cartes were ok. Remember you are in Cuba, they do not cook like we do. The lobster was terrible which I waited for. They grilled it and added some sauce to it. Ask for it plain. It was mostly cloudy when we were there but it was still warm. the snack bar didn't offer a whole lot but was open 24/7 and was next to our hotel. Bungalow 7 was next to the beach and snack bar. No bugs and the maids did a great job. Loved the jeep excursion although we didn't get a chance to go horse backriding as it was too late. This is where we gave out our gifts to the kids as we passed by. They loved it and my daughter too. All in all, I would recommend this resort. it was beautiful and clean. The hotel should have an itinerary for people arriving and the times. We didn't know anything that was going on unless we past by. Seretha - Halifax, NS

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    Beautiful Hotel, Great Staff, Goregous Pool, interesting guests...(bus ride in is beautiful but a little lengthy)

    Would recommend

    Reviewed by MrsC on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Couple

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. ...

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. We had done our research before hand and knew to ask for a room on the 2nd floor to avoid bugs. Pools: We saw at least 4 of the pools which were all very clean and inviting looking. The water felt a little chilly but it was very appreciated on the hot hot days. Beach: The beach was gorgeous yes there is a big "step down" to get to the lower level which may cause some issues for someone with a disability or pushing a baby buggy. There are plenty of beach chairs and someone will bring one to you as soon as you reach the beach. (There were some sand fleas, each of us did end up with some bites on our legs after just 2 hours at the beach) Lobby Bar: the bartenders at the lobby bar are fantastic. It was very busy there every night but with a few tips you can assure you will be served all night long. 24 hours Snack Bar: We spent a lot of our dining time here. They serve great chicken fingers, french fries, meatballs & sauce, hamburgers, cuban sandwiches and so on. In the mornings they even put on a small breakfast buffet and serve made to order omelets (you just have to ask) Staff: all the staff from housekeeping, gardeners, buffet servers, bartenders and so on were always tops notch at customer service. Sometimes it may have taken a few minutes but any request you had they would fulfill it Entertainment was a minimum but we were perfectly okay with that. Just went to relax A slight downfall: As 4 English speaking travelers we were excited to meet and mingle with others like ourselves however that was not easy to do... the majority of guests at the resort spoke french and strictly french. (for those that are French the resort staff have no problem communicating as they all speak 3 languages Spanish, English & French)

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    Excellent value for an all inclusive trouble free vacation.

    Would recommend

    Reviewed by Adam on Nov 17, 2012

    Date of stay: November 2012

    Trip type: Family

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely ...

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely return.

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    Excellent value, great location and premises

    Would recommend

    Reviewed by LAP on Nov 13, 2012

    Date of stay: October 2012

    Trip type: Family

    Beautiful beach enabling long walks. Great hotel with very friendly staff. ...

    Beautiful beach enabling long walks. Great hotel with very friendly staff.

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      TripAdvisor

      What to expect (based on 1712 reviews):

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        5 most recent TripAdvisor reviews:

        This Hotel Is Wonderful!!

        Reviewed by Shawna R(Guelph, Canada) on Jul 16, 2014

        This was my second time at Playo Cayo Santa Maria and I had an amazing time. The beach was absolutely breath taking, the pools were very well maintained, the service was great and the rooms were very...

        This was my second time at Playo Cayo Santa Maria and I had an amazing time. The beach was absolutely breath taking, the pools were very well maintained, the service was great and the rooms were very well cleaned. I was very pleased with the outstanding during the day and night time entertainment offered. The dancers preformed with great energy and enthusiasm during shows and the band played enjoyable music. Overall, I was most pleased with the staff. They are top notch! Everyone was so friendly, and helpful especially in offering suggestions for restaurants, during the day activities and places we could visit off the resort in Santa Clara. I particularly want to mention Adnier, Michel, Yuniel and the rest of the animation team. They are all hard working individuals who go above and beyond what they do. They are all friendly, funny and energetic individuals who are always positive in everything they do. I had an amazing and memorable trip!

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        Amazing time!

        Reviewed by Sabri671(Quebec City, Canada) on Jul 15, 2014

        We were a group of 9 people, youngest being 15 years old and each of us had an amazing time at Playa Cayo Santa Maria! For starters, the beach is breath taking, the white sand and Crystal clear water...

        We were a group of 9 people, youngest being 15 years old and each of us had an amazing time at Playa Cayo Santa Maria! For starters, the beach is breath taking, the white sand and Crystal clear water is absolutely amazing. The pools are also a great place to stay throughout the days, there are always chairs available both in the shade and in the sun. The grounds of the hotel are well maintained. Throughout my two week stay I did not see anything dirty or in bad condition. The rooms were in great shape and always well kept. We stayed in bungalow 7, which was close to the beach and pool. The food was great, they had many choices at the buffet as well as the restaurants. The staff of the hotel were very polite, friendly and always willing to help however they can. What made this trip that much more enjoyable were the amazing entertainers, Capy, Ruben, Michael and Richard. Throughout the day they would plan games, gave dancing lessons, aqua fitness..etc. These activities were done both at the beach and at the pool. Overall a great experience that we are planning to do again!

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        Family Vacation - July 2014

        Reviewed by AlohaYYZ(Toronto, Canada) on Jul 14, 2014

        The four of us, including an eight and ten year-old, had a great time at HPCSM the first week of July, 2014. The resort bills itself as 5-star, and easily could be, with some improvement in the...

        The four of us, including an eight and ten year-old, had a great time at HPCSM the first week of July, 2014. The resort bills itself as 5-star, and easily could be, with some improvement in the food. First off, the beach is as awesome as it is made out to be. Probably the best we have ever seen, and definitely the most pristine. In our 4-5 visits over seven days, the water ranged from completely still, to moderately wavy (which the kids and I tend to prefer), and water temperatures from hot (yes, hot) to pleasantly cool. Pools were plentiful, and very nice as well. We stayed primarily at the pool servicing our building (#5), and one other, but also spent some good time in the main pool as well. Very nice, clean and spacious pools both, but pretty shallow, for the most part. Being July, this meant for some warm (not very refreshing), swims. 24-hour snack bar had the best food on the resort, and we were more than happy with the options, and service, that kept us coming back daily for lunch. The ice cream hut was also a hit with both kids and parents alike, and was also a daily destination, without fail. Entertainment was very good, and changed up each day. In addition to the main shows, which start each evening at 9:30, they also have a "mini-disco" for the little ones beforehand. Like many other posters have noted, make sure to check out the Michael Jackson tribute show. It's the best of the bunch. Overall, the resort is beautiful. Fantastic, well-kept grounds, with a very nice layout great for walking (while minimizing the *need* to walk, to get places). Everyone is pleasant and welcoming, from the lobby bar to the beach, especially the cats that live on the resort (they all had names by the time we left). The room was a good size, and clean, but we did have a couple of small issues (bathroom door didn't lock, and the bath didn't drain). We called about the bath and a pleasant caretaker showed up, tool kit in hand, and sort of fixed the drain. It drained, yes, but slowly, so we ended up removing the stopper entirely when it wasn't in use. No biggie. We also showed him the door when he was there, and, after an animated English-Spanish pantomime, he noted our problem in his notebook, said he'd be back tomorrow, and bid us "beunos dias". Never saw him again. Again, no biggie. We also found a glass, broken by the cleaning staff, left in the bathroom one day, which we found a little odd. None of these small issues are big deals. More quirky, if anything. Definitely not what you would expect in a true "5-star resort" though. Which brings us to the food, the one reason I couldn't give the fifth star. Apart from the snack bar, as I mentioned, and the a la cartes that we dined at (the Italian, "Romantic" and Seafood), we tired pretty quickly of the other food (primarily the buffet). Yes, "it's Cuba", and no, we never "went hungry", to borrow some common quotes from posts, but, after only seven days at the buffet (six breakfasts and three dinners) we were being pretty selective by the end (fried rice, bread, maybe soup), and looking forward to some home cooking. The omelette station was a solid go to each day, as was the selection of buns, breads and desserts. Service was very good too. In retrospect, we could have spread out our a la carte reservations over the course of the seven days, to minimize the "buffet fatigue" somewhat, so do consider that. The dinners we had at the Italian, Romantic and Seafood restaurants were all reasonably good. Overall, we had a great time, at a great, four-star resort. Thanks for the stay, HPCSM.

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        Amazing time at Playa

        Reviewed by Jennyx0(Toronto, Canada) on Jul 14, 2014

        This was our first time at Playa Cayo Santa Maria and I had an amazing time. For starters, the beach is like no other. The white sand and the clear water is absolutely breath taking. The pools are...

        This was our first time at Playa Cayo Santa Maria and I had an amazing time. For starters, the beach is like no other. The white sand and the clear water is absolutely breath taking. The pools are all well maintained and clean. There were also always available chairs both at the pool and beach no matter the time of day. The food at Playa exceeded my expectations. The restaurants, buffets, and snack bar were all so tasty. No one in my group got sick from the food and everyone much preferred the food here compared to other resorts in Cuba. I did like the pizza and pasta at the beach buffet better than the pizza and pasta at the main buffet. However, what made this trip that much more enjoyable were the amazing entertainers. A big thank you to Capy, Ruben, Michael, Richard, and the rest for making the days so fun. They are missed and I can not wait to return!

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            Best service in the Caribbean!

            Reviewed by Daniel D(Montreal, Canada) on Jul 13, 2014

            We traveled in the week of July 5th 2014, it was our second time at this resort. We really enjoyed our trip the first time, but this time, they surpassed our expectations! Check in was quick and...

            We traveled in the week of July 5th 2014, it was our second time at this resort. We really enjoyed our trip the first time, but this time, they surpassed our expectations! Check in was quick and easy, even though we arrived after midnight. We visited the 24 hour snack bar for those "dedos de pollo" that we were looking forward to have again. Room was clean, bed was comfortable, air conditioning was working well. Staff members remembered us, and we felt like we were part of the family. Ivon, the spa representative lady, gave us a warm welcome and was incredibly helpful throughout our stay. My wife and I got massages at the spa. "Massages con ron" are really interesting, very different from what we got here in Montreal. For 55 CUC, you absolutely have to try it :) Dayana and her partner at the buffet were also a pleasure to see everyday. The service at the buffet was something special. They were so efficient, it felt like we had our own private waiters; our glasses were never empty, finished plates were taken away from the table in a matter of seconds. Again, flawless service! All the staff at the snack bar was also devoted and very welcoming. Everybody that works at this resort is great with children. Gardeners, waiters, barmen, musicians, and especially the magician at the lobby, all took a few seconds of their day to high five our son. The beach is beautiful, the pools are clean and there are always available chairs and palapas. One suggestion, would be nice to have a waiter devoted to "patrol" the pools for drinks. We noticed that this service was only available when it was a bit quieter at the snack bar. And now the food. Buffet was great, but a bit repetitive. Food was fresh, quick service at the stations (eggs, meat, pizza, pastas). Food at the snack bar, you could just eat those pizzas and chicken fingers every day since they are so good. A la carte restaurants were great. If you like langostas, you'll be happy! Onion soup at the Romantico restaurant was out of this world! The managers of this resort are really involved in the everyday routine, and really close to clients. If you're lucky, they might even sing for you ;) There seems to be a great team spirit within the employees, and it felt like the implication of the managers is part of that spirit. This was our 9th trip to an all inclusive resort, 4th time in Cuba and 2nd at the Playa Cayo Santa Maria, and this was the best one. We celebrated our 5th wedding anniversary, and we got a few special attentions that were very much appreciated. Looking forward to another stay at the Playa Cayo Santa Maria!!

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