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Amazing resort/amazing staff/ Spectacular time had by all !!!!!
Date of stay: June 2013
Trip type: Couple
Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back ...
Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back again.
Wonderful beach, nice hotel
Date of stay: April 2013
Trip type: Friends
Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get ...
Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get to the beach, you had to climb down a steep slope, so if you have mobility issues, this is not the place for you (event the Melia has a boardwalk and stairs to the beach). Cayo Santa Maria is quite isolated, and I think the biggest downside was that it was a long time in transit (no direct flight from Calgary, and then a 2 hour transfer from the airport). Food in the a la carte restaurants were good (asian and romantic), and the buffet was decent, but we were limited to only 2 a la cartes during our stay. The crepe lady at supper (buffet) was amazing! If you have any allergies to seafood/fish, beware that you will have a lot less options for tasty food. Some things were not labelled very well, but people were friendly. Overall a good relaxing vacation. If you go, order a Santa Maria from the bar. Very tasty!
Great place for a relaxing vacation!
Date of stay: April 2013
Trip type: Family
This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat. ...
This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat.
Service déplorable, beaucoup de moustiques, manque de propreté, 24 hres sans électricité. Pas de papier, pas de savon dans toilettes publiq
Date of stay: February 2013
Trip type: Family
Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée ...
Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée comme un édredon. À 7 heure le matin, il faisait le fumisage, on respirait ça et il y avait tellement de boucane, que ça créait un brouillard... un conseil, que je donne à l'hôtel, ça devrait être fait durant la nuit, de sorte que nous en ressentions pas les conséquences, il y avait des bébés et des enfants sur le site, pas très bon, pour leur poumon... Je me demande si, les gens qui écrivent des commentaires sont payés par des agences, mais la seule personne crédible se nomme Chantal et demeure à Ste-Anne des Plaines, elle a sûrement voyagé ailleurs comme moi, pour voir la différence. j'ai fait au moins 20 voyages dans le Sud et sinon plus...et ce site pour le service pas plus de 2 *, les cubains attendent toujours les pourboires et ne sont pas très souriants. Pas de service de mini bar dans la chambre comme c'était supposé et écrit dans les avantages. En 7 jours j'ai changé ma serviette de plage 1 fois, il n'y en avait jamais, c'était toujours la même réponse, plus tard.... Bar 24 heures très bruyant, pas d'agent de sécurité pour calmer les fêtards juste devant les chambres, malgré notre appel et notre visite à la réception à 2 heures du matin, aucun respect des autres...Dans les toilettes publiques pas de papier de toilette, pas de savon et d'essuie-main. Pas de propreté, au repas, le service se faisait avec la même spatule, que se soit boeuf, poulet ou poisson, nourriture jamais chaude même dans les restaurant à la carte... Aucune hygiène, faudrait qu'il soit éduquer en ce sens, il y avait même de la moissisure dans le fond d'une bouteille d'huile. Attente en ligne pour se faire servir, trop longue, nous avons changé d'idée à plusieurs reprises, on abandonnait... Nous avons manqué d'électricité 24 heures dans notre bloc, rien à faire, la réception nous contait toujours des sornettes, au lieu de la vérité, au lieu de nous changer de chambre, ça duré du dimanche à 18h30 au mardi 16h30. Pas normal pour un site supposément comme indiqué 5 étoiles dans leur lobby. Le samedi, nous avons perdu la télévision, supposément le satellite, mais juste notre bloc encore. Parlons de la plage, pas pratique avec ces deux palliers, il faut débouler sable et rocailles pour y arriver, (PAS ÉVIDENT POUR LES PERSONNES AGÉES OU AYANT DE LA DIFFICULTÉ À SE DÉPLACER) peu d'abri solaire, pour les chaises à la plage, toujours prises, car les gens allaient mettre leurs serviettes très tôt, (à remarquer que nous avons eu à peu près 2 belles journées, de soleil, sur 7.) Il faisait tellement froid le samedi soir et le dimanche matin, qu'on a dû mettre nos manteaux d'hiver pour aller au bar du lobby, prendre nos cafés. Le café au déjeuner, à la salle à manger, exécrable, au bar il était bon. Par contre beau site bien entretenu par les jardiniers, tous très souriants. Pour ce qui est des piscines, très propres et beaucoup de chaises et d'abris pour se protéger du soleil. La chambre était pas extrêmement propre, juste ce qu`il faillait, papier de toilette, changement de serviettes, lits refaits. Je ne pense pas que les toilettes et la douche étaient lavées avec du désinfectant ou du nettoyant. Les toilettes par contre fonctionnaient bien, il y avait de l'eau chaude pour les douches. Voyage payé trop cher, pour le peu de plaisir que nous avons eu, $1,421.03 chaque. Nous sommes très déçue, pas de vol direct, car nous étions avec Westjet, sans repas sur l'avion, juste breuvage et grignotines pas très sain! C'était avec escale à Toronto. Le vol d'arrivée à Montréal, à notre retour le 22 février, devait être à 21h16, mais Westjet ne pouvait atterrir à Toronto, pour le transit à cause de la pluie verglassante qu'on nous a dit, donc, on a manqué de gaz à force de tourner en rond, et on a dû se rendre à Ottawa, pour gazer, (pourquoi pas Montréal ???, nous aurions été rendu) nous sommes revenus à Toronto ensuite, pour le départ annoncé à 22h45 pour Montréal, (pas de repas) on a décollé juste à minuit, puis on a atterri à 1h15 du matin. Donc 3 envols et 3 atterrissages dans la même journée! INCROYABLE...C'était mes pires vacances. Donc, pour tout ces tracas et le manque de jouissance de nos vacances, nous accordons un petit 3 étoiles et très petit, à cette hôtel. Je demande un dédommagement en argent pour tous nos désagréments, le manque de comfort et les fausses données de ce site. Michelyne Blais 42 de Piémont, Laval, H7M 1B6 450-668-2730
Beautiul resort and wonderful staff. I hope to visit again in the future!
Date of stay: January 2013
Trip type: Family
My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs ...
My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs infront of you. The desserts were ok. This resort is not for teens. My daughter was boared. it's mainly for drinking and relaxing. There are no elevators in the hotel so if you find it hard to climb stairs get the first floor. We were on the topfloor over looking the pool it was realy beautiful. bring your own cup as the cups are very small. The service was great. Met alot of staff. The bell boy, jorge was excellent. Miss you Jorge... Louisa who worked for Hola Sun was awesome too. She answered any questions we had. Not much of a beach, it was ok. I loved the swim up to the bar pool. We went to the villages everyday so I could keep my daughter busy. The el cartes were ok. Remember you are in Cuba, they do not cook like we do. The lobster was terrible which I waited for. They grilled it and added some sauce to it. Ask for it plain. It was mostly cloudy when we were there but it was still warm. the snack bar didn't offer a whole lot but was open 24/7 and was next to our hotel. Bungalow 7 was next to the beach and snack bar. No bugs and the maids did a great job. Loved the jeep excursion although we didn't get a chance to go horse backriding as it was too late. This is where we gave out our gifts to the kids as we passed by. They loved it and my daughter too. All in all, I would recommend this resort. it was beautiful and clean. The hotel should have an itinerary for people arriving and the times. We didn't know anything that was going on unless we past by. Seretha - Halifax, NS
Beautiful Hotel, Great Staff, Goregous Pool, interesting guests...(bus ride in is beautiful but a little lengthy)
Date of stay: January 2013
Trip type: Couple
Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. ...
Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. We had done our research before hand and knew to ask for a room on the 2nd floor to avoid bugs. Pools: We saw at least 4 of the pools which were all very clean and inviting looking. The water felt a little chilly but it was very appreciated on the hot hot days. Beach: The beach was gorgeous yes there is a big "step down" to get to the lower level which may cause some issues for someone with a disability or pushing a baby buggy. There are plenty of beach chairs and someone will bring one to you as soon as you reach the beach. (There were some sand fleas, each of us did end up with some bites on our legs after just 2 hours at the beach) Lobby Bar: the bartenders at the lobby bar are fantastic. It was very busy there every night but with a few tips you can assure you will be served all night long. 24 hours Snack Bar: We spent a lot of our dining time here. They serve great chicken fingers, french fries, meatballs & sauce, hamburgers, cuban sandwiches and so on. In the mornings they even put on a small breakfast buffet and serve made to order omelets (you just have to ask) Staff: all the staff from housekeeping, gardeners, buffet servers, bartenders and so on were always tops notch at customer service. Sometimes it may have taken a few minutes but any request you had they would fulfill it Entertainment was a minimum but we were perfectly okay with that. Just went to relax A slight downfall: As 4 English speaking travelers we were excited to meet and mingle with others like ourselves however that was not easy to do... the majority of guests at the resort spoke french and strictly french. (for those that are French the resort staff have no problem communicating as they all speak 3 languages Spanish, English & French)
Excellent value for an all inclusive trouble free vacation.
Date of stay: November 2012
Trip type: Family
Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely ...
Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely return.
Excellent value, great location and premises
Date of stay: October 2012
Trip type: Family
Beautiful beach enabling long walks. Great hotel with very friendly staff. ...
Beautiful beach enabling long walks. Great hotel with very friendly staff.
What to expect (based on 1849 reviews):
5 most recent TripAdvisor reviews:
First time at a resort. This resort was so beautiful, I loved the beaches. I didn't find the size of the resort overwhelming. Our room was spacious and clean with a balcony. Bathroom was very...
First time at a resort. This resort was so beautiful, I loved the beaches. I didn't find the size of the resort overwhelming. Our room was spacious and clean with a balcony. Bathroom was very large! The pools were way to cold to swim in and the ocean was to rough, but laying in the sun was delightful. The only negative thing I have to say is the food. I did not enjoy the food at all! If I were to stay here again I would take ketchup and salad dressing. The breakfast omelets and pizza were the only things I really enjoyed. The restaurant by the ocean (Rancho Playa) was the best restaurant we went to. At night sitting in the lobby was nice to people watch, listen to music play cards and have a few drinks. There is always a bus to take people to the market and it also goes by other resorts. We went to the dolphinarium and had a very nice fresh lobster lunch and swam with the dolphins. Gorgeous resort, would stay here again and again
Travelled Aug 4th to the 13th. If you have any hesitation about booking this resort, put your worries aside and GO!!! You will love it! This was my first visit to Cuba, but I have stayed at two...
Travelled Aug 4th to the 13th. If you have any hesitation about booking this resort, put your worries aside and GO!!! You will love it! This was my first visit to Cuba, but I have stayed at two different resorts in Mexico. Weather in August: Hot, hot, hot! Very sunny and bright -- take sunglasses (perhaps two pairs....I almost lost my only pair), lots of sunscreen and sun burn cream (it's easy to underestimate the sun)! Keep hydrated because you will sweat. Tip: I left a peso in the fridge everyday so it was stocked with water and other beverages daily. I left a note requesting specific beverages and was never disappointed. Beach: Fantastic and very clean! Be sure to go on the Hobby Cat (Catamaran)....tips are welcome but not necessary. Entertainment: I was surprised with the quality and professionalism of the entertainment staff. I really enjoyed the nightly shows, including the pre-shows (singers). Lobby: The lobby was a great place to hang out! Service was prompt and entertainment was provided (live singers, pianist, magician). Tip: bring a deck of cards because the chairs are comfy, the atmosphere is laid back and the lobby is a great gathering space to spend time with your family/friends. Internet: Slow, slow, slow. I purchased two internet cards for 4.50 pesos each. I managed to send an email from my yahoo account each day....that's it. I didn't attempt Facebook. Tip: if you are using their computer, click the little red button on the top right part of the screen to log out...many people were confused about this because when you purchase the internet card, you are given a piece of paper explaining how to log out...this paper only applies if you are using a mobile device. Don't waste your precious minutes logging out with those instructions when using their computer! Excursions; We went on two excursions -- 1: catamaran/dolphin interaction. Really fun trip for my kids! Note -- this does not include a swim with the dolphins, instead you will have a chance to pet the dolphin and see some dolphin tricks. You can have your picture taken with the dolphin for 10 pesos. Tip: bring hand sanitizer (or soap) with you on this trip. There were two bathrooms on the boat but no soap! Also, bring along some towels and a plastic bag...it rained heavily the last hour of our trip which was fun, but I was glad we could take shelter under our towels, and the plastic bag helped keep my camera and money dry! There are compartments under the seats to store your belongings but they have an opening so water filled them during the rain pour. 2: Havana day tour by plane. Long day and a little pricy but so worth it as Havana is so incredibly interesting! The tour guide had excellent English and French skills so I learned a lot. I exchanged money at the airport and at the bank in the market that is within a few minutes of the resort (by bus). The rate of exchange is better than at the resort. If you are exchanging a few dollars it's not a big deal, but if it's a few hundred, it can make a difference. I did not use my visa at the resort because the store wanted to charge me an extra tax for using it. I opted to use cash for my excursions and my purchases so I wouldn't have any surprises or unnecessary charges. Tipping: The staff work so hard at this resort! On your way to the resort from the airport you will pass a few towns. The last town you pass is the town that is home to most of the workers. It is clearly a very underprivileged town, and the workers travel daily to and from home to serve tourists. I tipped often...but service was good with or without a tip because the staff is so incredibly special! Aside from tips, staff appreciate any gifts including belongings you don't need to bring back with you such as sunglasses etc. There are many to thank but I will mention three of our favourite people -- Danier (near building 12 pool), Jaznine (main buffet) and Janet (maid in the lobby). Food: Snack bar was a great option. It's open 24 hrs and comes in handy! We took Heinz ketchup which made the fries taste awesome! The resort has ketchup and mustard but they taste very different. The main buffet was good. I didn't have high expectation of the food from reading other reviews, but I was happy to have some options such as pizza, pasta and grilled meats. As for fruit, the mangos are amazing, otherwise you will be able to taste guava, bananas and watermelon (all of which were a hit and miss). The only thing I missed having was a typical salad! Room: We were in building 14. We didn't pay for a beach view but we were fortunate to get one -- So beautiful! The resort is mapped out well and you will discover short cuts to get around so don't sweat it if you don't get building 7 or 15 as requested by many (including myself). Here are a few things I was happy I packed: bug spray for the evening, adult and children's Tylenol, pepto bismol, calamine lotion (for skin irritations), hair conditioner, and after bite. Overall I would definitely recommend this hotel! Relax, enjoy the sun and forget your troubles.
Paradise in Cuba
It was our first time to Cuba and after hours and hours of reading reviews we decided on hotel Playa Santa Maria and were so pleased with our choice!!! It was my husband and myself first time...
It was our first time to Cuba and after hours and hours of reading reviews we decided on hotel Playa Santa Maria and were so pleased with our choice!!! It was my husband and myself first time travelling without kids to celebrate our 11th wedding anniversary. Alicia Bravo in costumer service was amazing to deal with and made our stay here that much more special. We corresponded through e-mail and she answered any questions we had and arranged all our dinner reservations before we even arrived. She also spoiled us by surprising us with an upgraded oceanview room and a bottle of wine.....Thank-you so very much Alicia, you are amazing!!! Property: This property is so well maintained and has beautiful buildings, pools and gardens. Food: We were nervous about food in Cuba but this resort has so much to offer. Lots of fresh to order options at buffet and menus at all snack bars to order what you want on top of the many choices at the buffet. The beach buffet had the most delicious pizza that was made exactly how you want and cooked in a wood fire pizza oven. there is also an amazing pasta chef from Italy who custom makes your pasta orders. There is also the best burger spot near the main pool where they have a menu of different burgers that honestly put Licks to the test! Beach and Pool: The beach is absolutely gorgeous with plenty of chairs and spots to relax. You can sit near the main beach where there is entertainment and upbeat music or you can go further down the beach and honestly enjoy your own secluded beach. Beach has chrystal clear water and white sand. There are so many gorgeous pools that you can choose exactly what you are looking for. We walked and checked out other resorts in this beautiful area and were so happy that we had chosen Playa. The staff, grounds, food, beach, atmosphere, rooms, resort lay out were perfect. We were blessed with Jorge and Yolanda as our room cleaners and they were such hard working sweet people. They decorated our room so creatively and left us a few sweet notes and made us smile each and everyday. We are already looking into booking a family trip to return here during Christmas Break. We want to share this paradise with our children and relatives and were impressed with how safe we felt in Cuba and on this resort. If you are traveling to Cuba and want a luxurious vacation filled with relaxation this is the place to go!!!! Thank-you to all the kind, hard working, thoughtful staff at Playa for making our anniversary trip such an incredible experience!!!!!!! see you again soon:)
August chill out trip
Just travelled to Playa Cayo Santa Maria August 14th-21st. Booked on Flight Centre the day before and flew both ways via Sunwing. Both were early flights, but worked well on both ends, arrived in...
Just travelled to Playa Cayo Santa Maria August 14th-21st. Booked on Flight Centre the day before and flew both ways via Sunwing. Both were early flights, but worked well on both ends, arrived in the afternoon and enjoyed the scenery the one and a half hour bus ride to Cayo Santa Maria, on the way back, slept most of the way in the dark. Check in was a breeze, helped by the Cristals for two bucks on the bus ride in, and the room was just being cleaned, but staff was nice, and out in 10 minutes while we sat on our private deck. On the main floor in Bungalow 14 (one of 14 buildings with three floors and about 60 units), we faced North, and had a private wall of plants instead of the alternative pathways facing South. Nice to enjoy afternoon and night glasses of rum and a Cigar. Top Ten - Playa Cayo Santa Maria 1- The Beach. Amazing, beautiful and with about 300 covered loungers, always a place in the shade. Always extra louvers, just drop your towel to keep one and head into the water. 2 - Limon y Ron. Beach bar mixed us Lime Slushie and Rum drinks and we drank it all week. Tip of a CUC Dollar every four drinks got me premium rum consistently. 3 - Cubanos on the beach. Beside the bar, the grill bar makes ham and cheese, and hot dogs all day. I lived on these, and tipped him too for more cheese and ham a few times. One of the few places with hot sauces out. 4 - Parguito Frito at Rancho Playa. Lunch buffet spot has a menu to order from. Fried Snapper was easily the best. 5 - Staff. We almost always tipped a dollar a meal if the server was nice and quick with drink orders. resulted in great immediate service when you went anywhere. Tipped the cleaning ladies and got lots of flowers and decorations as thanks. 6 - Cappuccinos. Lobby bar had a machine, and a selection of pastries, skipped the breakfast bar for good coffee, pastries and a smoking area. 7 - Cigars and Cigarettes. On site store has huge humidor selection, and fresh cigarettes all the time, Lucky Strike Menthols and Hollywood Blues. Smoked a bunch. So nice. 8 - Buffet selection. Surprisingly, something really decent each day. We like old, and had lowered expectations, but there was a hot grill for fish and meat, a pizza oven, a pasta bar, and at least 5-8 protein variations from stewed beef to roasted pork to Rabbit and Turkey. 9 - Camarones Frito at the Snack Bar. Snack bar is open 24 hours, seats 40, and has a little menu to order from. Deep Fried shrimp at 1 am is a beautiful thing. 10 - Coconut ice cream. The on site ice cream bar is open most of the day, grabbed a coconut cone every time I walked by. Bad News. 1. Questionable Parenting. Large family groups are present, bad parenting and rowdiness abound, if you can't ignore that kind of thing, do not come here. some people had issues with the large number of Italians and Quebecois here, a different way of life for them, nit much interested in books on the beach. 2. Access to food and culture. It's all packaged Cuba here, no authenticity aside from the view. The "Pueblas" were full of kitschy gifts, for people to blow cash on. Totally canned, and totally lifeless. You will find absolutely no authentic home cooked food here. You need to take a 45 minute trip to Remedios and break from the group in hopes of finding the real side of Cuba. 3. No spices. Flavours are incredibly bland, I recommend bringing your own hot sauce if you like a bit of heat, hard to find any at any point. Again, Cuban owned meant a little more pride in service and Playa was recommended over all of the other resorts on the strip. Although we are typically an adventure trip kind of couple (loved loved loved Placencia Belize!) this fulfilled and exceeded the "all-inclusive" side of travel. We will return.
I just returned from a two week stay at Play Cayo Santa Maria. I am very happy and feel very relaxed. The hotel was a perfect size. Bungalow 7 and 15 are the best locations. The animation...
I just returned from a two week stay at Play Cayo Santa Maria. I am very happy and feel very relaxed. The hotel was a perfect size. Bungalow 7 and 15 are the best locations. The animation team was amazing. Carlos was a lot of fun and so helpful. He would come and get our boys to play soccer on the beach, volley ball, and just keep them company. His English was amazing and he had a bright smile. Yani, David and Diana were our waiters for breakfast and let me tell you they were amazing. Always helpful. Quick and tending to all our needs. They even helped us get service in the evening for the buffet. The food was good. Breakfast amazing with omelettes , eggs and style, toast, bacon, fruit, yogurt, croissants, etc... Lunch was at the restaurant by the beach. They had various fish (Red Snapper amazing), avocado, rice, soup, and various grilled meats. They also had a pasta and pizza station that was real good. We lucked out and there was an Italian chef there his pasta was amazing. Dinner was the buffet mostly, but we managed to have lobster 3 times while we were there. Coffee and drinks were amazing. The shows at night was good and there was also an all girls band that was sooo good!! They were there Monday's and Friday's I believe. Alicia and Meryl in customer service were also great. So willing to help us and so friendly. I like the personal touch and they added that. The beach was so beautiful. I do think they need to do something about that drop to get down to the beach. They pile sun beds in front of it making it hard to get down to the beach. The service at the beach was also very good. Neomi at the snack bar was also fantastic. Very friendly and helpful. I will return because I liked it that much.
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