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What to expect (based on 5790 reviews):
5 most recent TripAdvisor reviews:
It's the little things that make the difference get the basics right
This was our third sandals and will probably be our last, don't get me wrong we did not have a horrible time, but it really is the little thing that make the difference to our vacations and these...
This was our third sandals and will probably be our last, don't get me wrong we did not have a horrible time, but it really is the little thing that make the difference to our vacations and these were greatly lacking at this resort. We stay n the med side of resort, on arrival 4pm we had to wait over an hour for our room to be ready, then when we got to our room the maid had not fully cleaned the room and the mini bar was not stocked, we were told that this would all be sorted at turn down service, so we went and showered and headed out for the evening. On return no maid service or mini bar , the next day we headed out to play the towel games ( yes it really is a problem if you want shade and are not out before 8.30/9.00 )we headed back to the room about 5pm and guess what still no maid or mini bar, at this point after numerous callsthe the concierge, I started to use the loop,( the on resort messaging service). And I was contact by Julie Ann one of the manager who assured me that the problems would be resolved Asap and asked if there was anything else she could do, at which point I nightlighted that it was our 20th anniversary the following day and that also our sandals select membership was not showing as correct and we should have been receiving gold membership benefits, she immediately took note of all this and said she would ensure a special treat for our anniversary. That evening we got maid service and the mini bar stocked, the following day a letter confirming our gold status . great we thought things were improving . Unfortunately not to be the case. We didn't receive some of the benefits of gold, our anniversary was never acknowledged during our two week stay, and every other day we did not receive maid or mini bar service. Each time I used the loop service and it was dealt with promptly, however this got very tiresome, as a paying guest you should not have to keep asking for maid, clean towels and mini bar. All the restaurants were good, we did not have a bad meal, but did not have one which stood out either, drinks were great and I would definitely say they were not watered down at all. Summary Don't see the benefit in the concierge Need to ensure that the basics are done well Management were very friendly and always about on property, but maybe if they spent less time around resort and more time ensuring their staff were completing tasks things would be better. Shout out to some great staff Toya at the Caribbean pool bar was an absolute star, and even tried to keep an eye on the towel reservation problem as well as running the bar, great service and very proactive to guest needs. Ashmaine at the drunken duck was a great bartender we never had to order a drink after the first night as every time we finished a drink he had one waiting for us, perfect touch and great memory, great customer service and finally a shout out to the entertainment crew jojo, Jason, and Antonio great fun loved the volley ball every day. And final shout out to barbie the ents manager who was an absolute star. Personally their are better hotels out there for the money, that can delivery on the basics, luxury and the personal touch consistently
We just returned from an amazing week here. We had a beachfront butler suite and we couldn't have been happier. Cecil and Tamara were the best butlers we could have asked for! They took care of...
We just returned from an amazing week here. We had a beachfront butler suite and we couldn't have been happier. Cecil and Tamara were the best butlers we could have asked for! They took care of everything. The food was fantastic, especially at Mario's and Bayside. Be careful of the sun because it is strong. SPF 30 won't cut it if you burn easily. I had to go buy 70 SPF and that did the trick. All the beaches in Antigua are public so be prepared for the vendors to approach you all day long. My husband did a few dives and he said the dive boat and dive staff were superb. This was definitely one of our best vacations and already signed up to come back.
All and More !!
outstanding......people, with special mention of, Leon concierge ,Sharon chef,Jacinta housekeeper,and Steve food and beverage manager who all went that extra mile for us...
outstanding......people, with special mention of, Leon concierge ,Sharon chef,Jacinta housekeeper,and Steve food and beverage manager who all went that extra mile for us ...grounds....stunning......hotel...clean,romantic.......beach/location...outstanding. Both of us being vegetarians the food avaiiable off the dinner menus was very limited but was rectified very quickly by a meal plan being put in place which allowed us to meet the chefs in the various restaurants and produce main meals for us.Breakfast and lunches provided ample choices for us.The biggest disappointment with regards to food that there in no Caribbean food available in any restaurant and this food is vibrant ,tasty and uses fantastic spices etc....come on management rectify this...we traveled 5000 miles for a taste of the Caribbean not just all the usual stuff !!!!! much has been made of the beach traders however be polite and remember they are trying to earn a living and live with them ...have a chat....you can still say no thank you!!I If you meet a driver called Eddie and want to see the island tell him what you want and he will make a trip for you and on top of that he is a really good guy...100% his company is called Oxygen Luxury Tours also if you want the 360 island catamaran tour check out the yellow cats you see on the beach ...fantastic day out with good people. Finally a huge thank you to all those staff who were all polite ,helpful ,smiley ,who looked after us,tended the magnifiicent gardens,looked the security and cleaned keeping the hotel a pleasure to be in. Will we go again..........you bet. As a side we flew from Gatwick with British Airways ...the staff were great both ways on a full flight however the aircraft was ancient with plenty of bits that didnt work properly....seat trays..leg rests ...overhead lockers not locking both ends ....tiny seat back screens which flickered or just crashed and so on .It is an 8 hour flight and BA as a national carrier have to better.
We have just returned after an amazing relaxing holiday. The staff bent over backwards to help, nothing was too much trouble and felt very pampered. The choice of food was excellent and particularly...
We have just returned after an amazing relaxing holiday. The staff bent over backwards to help, nothing was too much trouble and felt very pampered. The choice of food was excellent and particularly loved Eleanors for breakfast and dinnner and also Barefoot (not for lunch) but dinner was heavenly, particularly the chorizo and prawn kebab bliss, our waitress Dahlia made our evening with her laughter. Sean in Loyalty and Travel was extremely helpful and we have now booked to return to Saint Lucia next year. Also Frank the manager was excellent and assisted on many occasions, once in particular one of the arms of my glasses brok and I couldn't read, but within an hour or so, he found us and had them fixed for me. He helped us on many occasions.
2nd time back did not disappoint! Honeymoon/ birthday in paradise ??
My husband and I recently returned from one week at SGA and as our second time back we can honestly say it was exactly the same high caliber as it was two years ago. We booked a Caribbean beach front...
My husband and I recently returned from one week at SGA and as our second time back we can honestly say it was exactly the same high caliber as it was two years ago. We booked a Caribbean beach front rondoval with butler for the second time and loved it just as much as the first time. Now we understand that everyone has different tastes, some like the laid back old world charm of the carribean side and some love the newer hotel style of the Mediterranean. There's something for everyone here which is one of the many great things about this resort. So I'll drill down our experience as quick as possible and hopefully help you to make the right choice when it comes to booking your next getaway. The grounds - impeccable. Antigua has such a great climate that the variety of tropical flowers there are breathtaking. The staff work very hard to make sure that everything is clean and tidy and is always in the best presentable manner. The room - amazing. Again, everyone has different tastes but we loved the modern island charm of the room and the layout. We always had a clean room and turn down was OTT ( which made our honeymoon experience extra special) but this is the level of service you get when you book the butler :) totally worth it!! The food - one of the main reasons we came back! One word: Delicious. I could still remember all my favourite dishes from all the restaurants so I was really looking forward to that again!! I almost had a heart attack when we found out the menus had changed but we were pleasantly surprised with the changes. It was fantastic. Pool/beach - Again, everyone's different. For pool lovers, it's a great area. Always lots of people to talk to, lots of activities and the pool bar is great!! The beach has a very laid back atmosphere with gorgeous views of the carribean ocean, white sand and beautiful sunsets. Don't expect pool bar service on the beach though, they are a little slower but if you don't mind it's no biggie. My husband and I often got up to walk around and just grabbed drinks so we didn't care. There are also locals selling items up and down the beach all day because it's a public beach but if you're not into it just be polite and say no thank you and they walk away. The staff - all very friendly, attentive and great to chat to! A big shout out to our butlers Vanessa, Karen and Sean who always went the extra mile for us. They made my husbands birthday so wonderful as well! The service here is bar none and they are truly wonderful people. Miss them already!!! All in all another great experience with sandals. My husband and I travel frequently to many resorts and it's definitely in our top two, we look forward to a third trip to SGA :)
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