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TripAdvisor

What to expect (based on 4364 reviews):

  • Cleanliness
  • Location
  • Rooms
  • Service
  • Value

    5 most recent TripAdvisor reviews:

    Customer Service

    Reviewed by Matihboo(Mississauga, Canada) on Oct 31, 2014

    We've have previously stayed at Sandals Whitehouse and I can say that the Sandals chain of resorts are all excellent, their web site does not over promise. The resorts are beautiful, the restaurants...

    We've have previously stayed at Sandals Whitehouse and I can say that the Sandals chain of resorts are all excellent, their web site does not over promise. The resorts are beautiful, the restaurants are very good, the rooms are nice and we found that the staff work very hard to deliver an amazing experience. Not everything can always be perfect, and when we have raised a concern, staff and customer service have been prompt and responsive. I would (and do) recommend Sandals resorts to all of my friends. There is a very good reason why they have so many repeat customers.

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    Amazing!!

    Reviewed by CMG146() on Oct 31, 2014

    My fiancé and I just got back from here and we had such an amazing week here. The room was very clean and the entire resort was beautiful. The views were breath taking! I thought the food was great...

    My fiancé and I just got back from here and we had such an amazing week here. The room was very clean and the entire resort was beautiful. The views were breath taking! I thought the food was great but the best part was the staff. They were all the nicest group of people I've ever met, they made our stay so pleasant. Sharise (My spelling is probably very wrong) who works at the main pool bar was the sweetest person I've ever met! I would recommend Sandals Antigua to everyone.

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    Deneisha - a star!!

    Reviewed by Howard S() on Oct 31, 2014

    We felt compelled to write this review as our holiday experience was vastly improved by the wonderful personal service given by Deneisha at the OK Coral. Deneisha went above and beyond organising us...

    We felt compelled to write this review as our holiday experience was vastly improved by the wonderful personal service given by Deneisha at the OK Coral. Deneisha went above and beyond organising us a special table and desert which was greatly appreciated. She made us feel very welcomed and special. We have been to many sandals and beaches resorts and although many aspects of this one don't meet the same standard as the others, Deneusha went out of her way to look after us.

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        Amazing!

        Reviewed by Daina B() on Oct 30, 2014

        What a treat! My husband and I stayed at sandals for our honeymoon. I don't know where to begin. Food : Amazing food! I am a picky eater and the food at this resort met beyond my expectations. I am...

        What a treat! My husband and I stayed at sandals for our honeymoon. I don't know where to begin. Food : Amazing food! I am a picky eater and the food at this resort met beyond my expectations. I am gluten free and the servers were absolutely wonderful. Marios had the best breakfast buffet and barefoot had amazing lunch. Some days we would have lunch twice because it was so good! The drunken duck serves food till 2 am so we would always get chicken wings for a midnight snack. Cafe de paris had a giant selection of desserts and coffees daily. We paid a visit there everyday. We didn't enjoy Elanors which is one of the resturants that you have to make a reservation for. We found the food to be a lot better at the rest of the of the places. The resort : it was beautifuly kept! The landscaping was nothing but perfect. The resort was always kept clean and the outdoor bathrooms are the cleanest bathrooms I've ever seen. They are very well maintained. Our room was very nice. We stayed at the mederainanin on the floor level. There are personal bonfires and huge hammocks for a nice peaceful night on the resort. Room service: our coffee wasn't refilled daily or our tea. A couple times we had to ask for new towels. They clean the floors in the room but they don't clean the showers which we didn't like because being on the beach daily sand would collect in the shower. Activities: all the excursions were amazing but there wasn't much entertainment at night on the resort. We did sail and snorkel, shopping and the sunset cruise. I recommend all those excursions. The staff: such great people. You can tell they love thier job. They were absolutely wonderful each and everyone of them. We had a hurricane the one day we were there and the resort put on a big dinner buffet and beach party indoors. They informed us all about the weather and flights. The resort was cleaned up within two days after all the damage. They did a great job putting us at ease. My only complaint was our room was soaked with water and all of our suitcases and we're soaked. We also missed out on 3 days of excursions because nothing was running. We missed out on Hobbie cats and paddle boarding as well. We wernt able to do the things we wanted to do when we were there which was a disappointment because that's why we went in the first place. Would have been nice to be compensated. Even a voucher for our next trip to sandals. They also forgot about our honeymoon package we had to ask them twice to receive our rose petals on our bed and breakfast in bed. Once we had that figured out they forgot about our champagne service that was also included in our package. Minor issues but overall it was an amazing time.

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            Beautiful Resort, Dissapointed in Food

            Reviewed by Artie1(Owen Sound, Canada) on Oct 30, 2014

            We stayed at Sandals from the 18th to the 25th. The resort is very well maintained, and staff were all excellent top deal with. Always went out of their waqy to ensure our needs were being met. The...

            We stayed at Sandals from the 18th to the 25th. The resort is very well maintained, and staff were all excellent top deal with. Always went out of their waqy to ensure our needs were being met. The food however was a little disappointg. Breakfasts at Eleanors were excellent. We had lunch two days at the buffet at Bay Side. Food was un-inspiring, and on the cool side. Panini were best thing I had there. The lunches at Barfoot were better than the buffets, but again, nothing great. A limited menu. For dinner, we ate three nights in Marios, all of which were good. The meal I had at Barefoot was inedible. Yellow fin tuna so over-coocked it was like leather, and far too salty.The meal at Kimonos was below average, and it was only the second week for the chef we had, so his thatrical skills for the grill top cooking were non-existent. Our last night we ate at Elenours. Lobster and blackened shrimp. Lobster was very good, but the shrimp themselves were barely bigger than a cocktail shrimp.

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                TripAdvisor rating from 4364 reviews

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