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    We loved our stay!

    Would recommend

    Reviewed by Kat on Nov 18, 2013

    Date of stay: November 2013

    Trip type: Couple

    This was our first time to beautiful Jamaica, my husband and myself had a wonderful time at sunset beach resort. The staff were amazing so friendly and helpful. The food was scrumptious, a wonderful buffet to choose from, always ...

    This was our first time to beautiful Jamaica, my husband and myself had a wonderful time at sunset beach resort. The staff were amazing so friendly and helpful. The food was scrumptious, a wonderful buffet to choose from, always a wide assortment of foods to enjoy. We will definately return to this resort again actually next year we are planning to return with our daughter. Ya Mon!!!!!

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    Can't wait to return!

    Would recommend

    Reviewed by Happy NBer's on Oct 02, 2013

    Date of stay: August 2012

    Trip type: Couple

    We went for my sister's wedding and we had an amazing time! Loved the resort, it was clean, never felt crowded and the beach was lovely. 95% of the staff were absolutely amazing, most of our disappointment was ...

    We went for my sister's wedding and we had an amazing time! Loved the resort, it was clean, never felt crowded and the beach was lovely. 95% of the staff were absolutely amazing, most of our disappointment was with the Spa staff, they spoke in their own language and were not very conversational with their guests. The food was great, in partiuclar the Italian dining room. One thing that stood out to me is that there were no vendors on the beach which made it much different than many of my experiences in the Carribean, it was wonderful not to be hassled. Truly enjoyed Montego Bay, can't wait to go back!

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    Great value resort!

    Would recommend

    Reviewed by Cole on Jul 29, 2013

    Date of stay: July 2013

    Trip type: Friends

    At first I walked in and was kind of disappointed, my last trip being at a 5 star. But after a bit the Sunset Beach Resort grew on me, the staff were really nice, the food was really good, the ...

    At first I walked in and was kind of disappointed, my last trip being at a 5 star. But after a bit the Sunset Beach Resort grew on me, the staff were really nice, the food was really good, the rooms were basic but clean and comfortable. At the end of the trip I could say I did enjoy my time here, while nothing was above and beyond, at the same time nothing negatively impacted my vacation.

    Individual ratings:

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    Wonderful Staff!

    Would recommend

    Reviewed by Pam on Jul 20, 2013

    Date of stay: July 2013

    Trip type: Large group

    I was pleasantly surprised with this resort. Awesome waterpark for the kiddies (and the kid in all of us). The Italian restaurant was great. Staff was wonderful. The rooms could use a little refresh and a mini fridge, but in ...

    I was pleasantly surprised with this resort. Awesome waterpark for the kiddies (and the kid in all of us). The Italian restaurant was great. Staff was wonderful. The rooms could use a little refresh and a mini fridge, but in all honesty, we probably wouldn't spend that much time in the room. I would recommend this resort. Good value for the money.

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    WE HAD AN AMAZING TIME OVERALL AND THE STAFF ARE AMAZING!

    Would recommend

    Reviewed by Neng and Chris on Jul 19, 2013

    Date of stay: July 2013

    Trip type: Couple

    It's our very first time at Sunset beach and my husband and I with my cousin and family sure did have a great time.. When we arrived at the resort lobby we were greeted by the staff and ...

    It's our very first time at Sunset beach and my husband and I with my cousin and family sure did have a great time.. When we arrived at the resort lobby we were greeted by the staff and the waiters with cold drinks. Very good location because it's only few minutes away from the airport. The staff was very friendly and hospitable. We had a great experience.. whenever we go outside the resort. The staff always make sure that are safe to and fro our destination. We will definitely go back to Jamaica...Yah mon!:-)

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    Great staff! cheap & cheerful

    Would recommend

    Reviewed by Phil C on Jul 12, 2013

    Date of stay: July 2013

    Trip type: Large group

    This hotel exceeded my expectations. The staff were very friendly and welcoming! they have a great kids club and pool/waterpark area for children. It's close proximity to the Hip Strip makes it easy to venture out and experience the local ...

    This hotel exceeded my expectations. The staff were very friendly and welcoming! they have a great kids club and pool/waterpark area for children. It's close proximity to the Hip Strip makes it easy to venture out and experience the local culture. This hotel is a great value for those with young families or young adults looking to be close to the action!

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    Great Value! Something for Everyone

    Would recommend

    Reviewed by Calgary, Alberta on Jul 11, 2013

    Date of stay: July 2013

    Trip type: Large group

    Unique and diverse hotel catering to individuals, couples and families. I was exceptionally satisfied with the level of service received. The staff at the Sunset Beach Resort & Spa were very friendly/helpful and made you feel at home. ...

    Unique and diverse hotel catering to individuals, couples and families. I was exceptionally satisfied with the level of service received. The staff at the Sunset Beach Resort & Spa were very friendly/helpful and made you feel at home. What I truly enjoyed about this property is the fact that it has something for everyone. If you traveling as a family they have a nice selection of activities for children and teens as well as nightly entertainment with dancing and live shows. Food was exceptionally well and I highly recommend making reservations to La Bella Vita which showcases a 5 course Italian menu. The hotel is planning to undergo some renovations towards all suites and offer wifi access throughout the hotel including bedrooms. Sunset beach resort and & Spa has plenty of potential to increase their clientele. For the time being this is a great and reasonable value if you are looking for a comfortable, pleasant, relaxing, and fun getaway.

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    Great value

    Would recommend

    Reviewed by Alicia on Jul 11, 2013

    Date of stay: July 2013

    Trip type: Large group

    The Sunset beach resort is a basic hotel. It is not extravagant, but is definitely a great value. The food was really good. The pool is very nice, and they have a really great water park for kids. I would ...

    The Sunset beach resort is a basic hotel. It is not extravagant, but is definitely a great value. The food was really good. The pool is very nice, and they have a really great water park for kids. I would recommend it for families or anyone on a budget. The beach is nice, however a little rocky. I would highly recommend getting the beachfront cabana room.

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    Nice family oriented resort!

    Would recommend

    Reviewed by Irene on Jul 10, 2013

    Date of stay: July 2013

    Trip type: Large group

    The location was great and the beach was beautiful. The staff was very friendly and always willing to please. The rooms were quite dated and does need a ...

    The location was great and the beach was beautiful. The staff was very friendly and always willing to please. The rooms were quite dated and does need a refresh.

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    Friendly staff that tries hard

    Would recommend

    Reviewed by Beach Goer on Jul 09, 2013

    Date of stay: July 2013

    Trip type: Large group

    The hotel provides good value for the money. It is not fancy, but it does the trick. The ocean is not great for going in, but if you bring water shoes you can go out ...

    The hotel provides good value for the money. It is not fancy, but it does the trick. The ocean is not great for going in, but if you bring water shoes you can go out deeper.

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    Not horrible but would not return!

    Not recommended

    Reviewed by Michelle C on Jun 23, 2013

    Date of stay: June 2013

    Trip type: Family

    The hotel room was clean but small, the bathtub had the paint all chipped off. The grounds were kept very clean but need a make over. Some days it was hard to get a cup for the drinks. And when ...

    The hotel room was clean but small, the bathtub had the paint all chipped off. The grounds were kept very clean but need a make over. Some days it was hard to get a cup for the drinks. And when you did they were very small (juice cups) so bring your own. The evening shows were basically non existent. The beaches were small and not very much sandy areas in the water. Great for snorkling but not so good for playing around. The staff was friendly everyone greeted you with a smile! If you are a smoker this may not be the resort for you. There are a couple of designated smoking areas. You can not smoke in your room or on the balcony! If you are caught there is a hefty fine! I feel you should be made aware of this before booking. The food was really good!!!

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    Hope to return next year

    Would recommend

    Reviewed by Laurie on Apr 19, 2013

    Date of stay: April 2013

    Trip type: Friends

    I just returned from a two week stay at the Sunset Beach Resort Spa and waterpark with three other friends. Upon arrival we were informed that there was no double bed rooms left so we would have to spend the ...

    I just returned from a two week stay at the Sunset Beach Resort Spa and waterpark with three other friends. Upon arrival we were informed that there was no double bed rooms left so we would have to spend the night in rooms with a King bed.They assured us that we would have the proper rooms early the next day. We spent all the next day waiting to get our rooms. I found some of the staff at the front desk to be very distracted and most of the time not very friendly..I can honestly say that in my 25 years of cruising and travelling to South America, Mexico and Cuba, anytime I had to deal with the front desk, was the worst that I have ever experienced. The rest of the hotel personel was great!!!! Not impressed with the evening entertainment at all!!!! Apparently they are trying to improve on that and it would be a definite asset. The food was excellent. There was a wonderful variety at each meal and after two weeks it was still enjoyable. I would say one of the best of all the places that I have vacationed.

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    Great place, loved the whole two weeks. Sorry to leave.

    Would recommend

    Reviewed by Izzy on Apr 13, 2013

    Date of stay: March 2013

    Trip type: Friends

    We had a wonderful time at the resort. Staff were extremely friendly and helpful. The beach, food, extra tours offered, bar facilities, and entertainment were excellent. Think we all would go back if the opportunity ...

    We had a wonderful time at the resort. Staff were extremely friendly and helpful. The beach, food, extra tours offered, bar facilities, and entertainment were excellent. Think we all would go back if the opportunity arose.

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    Awesome stay at Sunset Beach Resort, Spa and Waterpark

    Would recommend

    Reviewed by garyb73 on Feb 09, 2013

    Date of stay: January 2013

    Trip type: Family

    My wife, 11 year old son and I spent Jan 21-31 at this resort. We absolutely loved it and plan to return very soon. We stayed in tower B, two double beds, good air conditioning, flat ...

    My wife, 11 year old son and I spent Jan 21-31 at this resort. We absolutely loved it and plan to return very soon. We stayed in tower B, two double beds, good air conditioning, flat screen tv with tons of channels, nice bathroom and very large balcony. The food was very good to excellent. Great jerk chicken, breakfasts were awesome with omelete / egg station, pancakes, bacon, sausage, potatoes etc. Always lots of selection. Hot foods kept hot and cold foods kept cold. Pasta station in evening was very good. Tried all three a la carte's, all were very good with good service. Book them early in your stay. Beach grille was very good, awesome jerk chicken, burgers, hot dogs, grilled cheese, etc. Waterpark was awesome, our son spent hours on the slides and in the lazy river. Had a "main pool" where zumba, beer olympics, etc was held daily. Had two other pools with a swim up bar between that were quieter. Resort was very nice, clean, grounds were well kept. The beach was raked clean by hand every morning. Water was clear, with sea grass not too far out. This is not the fault of the resort. Lots of people snorkeling. Four bars on the property, all served good drinks and will put as much alcohol as you want. Red Stripe and Red Stripe light on tap. Bartenders were all really friendly. Entertainment was very good. Steel drum band is not to be missed. Most shows were good, and they included the kids for many shows, which was nice. The kids all seemed to have a great time. This resort is geared toward families, and ours had a great time. There were quiet areas if you wanted them too. It is a 3 1/2*, but is much nicer than 4 or 4 1/2* resorts we have been to in the past. Overall had a great time. We don't often return to a resort, but will return here.

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    Very pleasantely surprised!!

    Would recommend

    Reviewed by Toronto on Feb 08, 2013

    Date of stay: January 2013

    Trip type: Friends

    Three of us stayed at the Sunset Beach Resort and Spa in January and had a great time!! Our room was directly across from the waterslides and although it wasn't luxurious by any stretch, it was clean and comfortable and ...

    Three of us stayed at the Sunset Beach Resort and Spa in January and had a great time!! Our room was directly across from the waterslides and although it wasn't luxurious by any stretch, it was clean and comfortable and suited our needs just fine. We spent most of our time at the swim up pools and found them to be very clean. We did tip occasionally but I didn't feel expected to at all. I'd say the beach was only okay - there's a long stretch of it, but it was a little rocky and narrow. We booked our a la cartes in advance by emailing the resort and that went off without a hitch. We ate at the Asian restaurant - fantastic!!!! Great service, great food - amazing!!! And also at the Italian restaurant - also very good! The service here was also great - we loved the little bar outside of the restaurant to have pre-dinner drinks as well. The only dissapointment that night was one of us ordered the lasagna and they didn't like it - but do you go to Jamaica expecting to have good lasagna - I hope not!! The rest of our portions were big enough to share that none of us left hungry!! The buffet was also very good, with pasta and omlette stations, and lots to choose from - I don't know who couldn't find something - and I'm totally a picky eater!! We didn't really watch the shows - tried a couple of nights, but wasn't really into them, so chose to leave and sit in the lobby. Each night there was a bus that took you to a bar off the resort - mostly Margarittaville. This was free and would also pick you up at 2 am to bring you home. I have to say, we felt completely safe on the hip strip, in the clubs and even stopped one night to pick up some jerk chicken roadside (best jerk chicken of our lives!!!) - we had a blast every night we went out! We were pleasantly surprised with this resort based on some of the other comments we'd read before going, but figured we could have fun no matter where we went - and we did!! I wouldn't hesitate to recommend it to friends or to return myself!

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    Good value

    Would recommend

    Reviewed by May-Lee on Jan 08, 2013

    Date of stay: December 2012

    Trip type: Couple

    Sunset Beach Resort Spa was good value. The staff is very friendly, the hotel is clean, the location is excellent, within 1/2 hour of the airport. Jamaica was warm and friendly, would definately go ...

    Sunset Beach Resort Spa was good value. The staff is very friendly, the hotel is clean, the location is excellent, within 1/2 hour of the airport. Jamaica was warm and friendly, would definately go back.

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    Fun, sun and perfect weather - plan to go to Jamaica

    Would recommend

    Reviewed by Carol and Wayne on Dec 30, 2012

    Date of stay: December 2012

    Trip type: Couple

    Fun, sun and perfect weather in Jamaica! This is our second time to Sunset Beach Resort and we love it. The food and entertainment was even better this year then last. We had perfect weather and the ...

    Fun, sun and perfect weather in Jamaica! This is our second time to Sunset Beach Resort and we love it. The food and entertainment was even better this year then last. We had perfect weather and the resort was wonderful. All staff we encountered were great, everyone was top notch! We plan to return again next year - ya man . . .

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    Fun time had by all - we will be back!

    Would recommend

    Reviewed by Bonnie on Dec 21, 2012

    Date of stay: May 2012

    Trip type: Wedding

    We went in May 2012 and renewed our vows after 30yrs. I can't believe how they outdid themselves in doing all the arrangements. The hotel service was fantastic - rooms cleaned and anything extra asked for was promptly ...

    We went in May 2012 and renewed our vows after 30yrs. I can't believe how they outdid themselves in doing all the arrangements. The hotel service was fantastic - rooms cleaned and anything extra asked for was promptly given. The spa was a great relaxing time. Wait staff - bar staff and front desk were beyond reproach. I would highly recommend this hotel. We are going back around the same time in 2013. Good time had by all.

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    We enjoyed our stay immensely.

    Would recommend

    Reviewed by Ernest Hoyt on Dec 20, 2012

    Date of stay: December 2012

    Trip type: Couple

    We enjoyed our stay thoroughly and the staff were fabulous. They always went the extra mile to make sure we were comfortable. The location was ideal and we would definately stay here again. ...

    We enjoyed our stay thoroughly and the staff were fabulous. They always went the extra mile to make sure we were comfortable. The location was ideal and we would definately stay here again.

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    I would go back again.

    Would recommend

    Reviewed by Charlotte on Dec 17, 2012

    Date of stay: December 2012

    Trip type: Friends

    Location was great. THe water was beautiful. I did not take my kids but it looked like there were lots of activities for them & I would take them & go there a second time. Food was ...

    Location was great. THe water was beautiful. I did not take my kids but it looked like there were lots of activities for them & I would take them & go there a second time. Food was very good. There was always a place to lay on the beach or by the pool. Staff was always very polite.

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    I would recommend for families with kids

    Would recommend

    Reviewed by mjray224 on Dec 12, 2012

    Date of stay: November 2012

    Trip type: Family

    Our first impression of the resort was not good as I booked back in February for November travel. I paid the extra to have a beach front cabana (which I highly recommend) and we were put in the tower ...

    Our first impression of the resort was not good as I booked back in February for November travel. I paid the extra to have a beach front cabana (which I highly recommend) and we were put in the tower with no explaination. When I went back to the front desk I was told there was a booking error & the cabana room that I reserved 9 months earlier was overbooked. I was not happy - would they have left me in the tower had I not gone back and asked?? After close to an hour of discussion with rude counter staff they took me to the guest services Manager who proceeded to tell me that they were not over booked but the room had been renovated and the repairs were not quite completed. ??? Anyway she ended up compensating us with extra a la carte meals. Our first night in the tower was not up to par as I could not unpack and we had to root through the suitcase to find swim suits, sandles, sunscreen.... inconvenient to say the least. We had to check out of our tower room the next morning which left us roomless for about 4 hours, another inconvenience. Now for the good. Once we got into our cabana room our vacation took a turn for the better. I strongly recommend the cabana rooms with a walk-out to the beach. The resort is huge and there is lots to do. My kids, 9 and 6, absolutely loved the water park and the kids club. Kids are signed into the kids club and you can feel safe as they must be signed out to leave. I felt very safe inside the resort as the resort is gated and I did see security out and about (but not overwhelming). Make sure to bring a white t-shirt for 'family t-dye'. Food is average. They have self serve fountain pop and ice cream. Anything you want to do within the resort, you go to recreation counter and ask. They will provide towels, golf clubs for mini putt, tennis rackets, ping pong rackets..... There is a washing machine & dryer but I suggest you bring detergent as the soap is $3, the softener is $3 and $5 to use machine.

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    Enjoyed out stay. Staff was great, resort was good value for the money.

    Would recommend

    Reviewed by Nancy on Dec 01, 2012

    Date of stay: November 2012

    Trip type: Family

    Great resort for families. Staff were very friendly and helpful. Accomodations were great, nice room, pools were great and waterpark was a blast. Would go back ...

    Great resort for families. Staff were very friendly and helpful. Accomodations were great, nice room, pools were great and waterpark was a blast. Would go back again.

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    we had a good stay.

    Would recommend

    Reviewed by Don on Nov 17, 2012

    Date of stay: October 2012

    Trip type: Family

    my stay at Sunset beach resort and waterpark was overall a pleasant one. The occasional activites provided were ok but i found myself looking for more beach activities that never came. most of the water activities were in the pool ...

    my stay at Sunset beach resort and waterpark was overall a pleasant one. The occasional activites provided were ok but i found myself looking for more beach activities that never came. most of the water activities were in the pool as the beach left a lot to be desired. venturing 2 feet out into the water would leave you mired in seaweed and mud. most of the guests spent their time in the pool was a very dissappinting considering that the beach is one of the main attraction in the Caribbean. The location of the hotel from major shopping areas was also not ideal. The hotel staff made up for any shortcomings that the holel presented. they were very courteous and helpful. the variety of food was great however if you are a late eater forget it as the restaurants would shut down by 9:00 pm. i would definitely go back.

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    our first vacation would like to go back. too jamaica sometime

    Would recommend

    Reviewed by Rob on Jul 05, 2012

    Date of stay: February 2012

    Trip type: Couple

    the hotel was very nice & clean staff were ...

    the hotel was very nice & clean staff were friendly

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    Excellent location and close to all amenities

    Would recommend

    Reviewed by Michelle on Jun 03, 2012

    Date of stay: January 2011

    Trip type: Large group

    We travelled January 4, 2010. We stayed at the Holiday Inn Sunset Spa and Resort in Ironshore for a week. The staff on the grounds were excellent people, friendly, helpful and kind. The beach was okay, the ...

    We travelled January 4, 2010. We stayed at the Holiday Inn Sunset Spa and Resort in Ironshore for a week. The staff on the grounds were excellent people, friendly, helpful and kind. The beach was okay, the pools I did not visit. As a vegan I think they could cator more for us. I only drank red wines from Canada, they were also excellent! Our room was well kept and the ladies did any excellent job. The facilities and grounds were well kept. The front desk staff could have been more warm, some tried and were courteous. There was access to JUTA transportation at all times. Overall I gave this trip a ten and I am going back maybe to another location but definately to Jamaica...

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    AMAZING VACATION DESTINATION!!!

    Would recommend

    Reviewed by Sammy on Mar 07, 2012

    Date of stay: March 2012

    Trip type: Friends

    I just got back from sunset last night! I'm already making plans with some of my friends to go back this summer!! Absolutely loved it!! Would recommend this hotel to anyone! Staff is amazing, hotel is clean, food is good ...

    I just got back from sunset last night! I'm already making plans with some of my friends to go back this summer!! Absolutely loved it!! Would recommend this hotel to anyone! Staff is amazing, hotel is clean, food is good and the booze is ever flowing!! :)

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    Vary old hotel,food was ok, not the best just ok.They should have had more fruits.Staff was not friendly.front desk staff never smiled.

    Not recommended

    Reviewed by kim on Feb 01, 2012

    Date of stay: January 2012

    Trip type: Couple

    vary old hotel, food was ok, not the best just ok. being in jamaica it should have had more fruits. staff was not that friendly . Front desk staff never smiled, never welcome us to jamaica. the entertainment was also poor. ...

    vary old hotel, food was ok, not the best just ok. being in jamaica it should have had more fruits. staff was not that friendly . Front desk staff never smiled, never welcome us to jamaica. the entertainment was also poor. Will go back to Jamaica just not this hotel.

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    Best Complete Family Value

    Would recommend

    Reviewed by Patrick on Aug 26, 2011

    Date of stay: November 2010

    Trip type: Family

    Excellent place to stay. Wonderful staff, good service. Great facilities, wonderful beach for snorkling as a family. Great sellection of food and a-la-cart restaurants. Great child supervision. Perfect spot to be independant with your children. ...

    Excellent place to stay. Wonderful staff, good service. Great facilities, wonderful beach for snorkling as a family. Great sellection of food and a-la-cart restaurants. Great child supervision. Perfect spot to be independant with your children. Great waterpark...children are falling asleep by 7pm they are so tuckered with all the activities. Love it! Hope to go again this year!

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    Family Fun in Montego Bay

    Would recommend

    Reviewed by Amber on Aug 09, 2011

    Date of stay: April 2010

    Trip type: Family

    I wanted a quick get-away, we were only going for 4 days. This hotel was very close to the airport, which was great due to time constraints. My daughter was 8 at the time and this was the ...

    I wanted a quick get-away, we were only going for 4 days. This hotel was very close to the airport, which was great due to time constraints. My daughter was 8 at the time and this was the perfect resort for her; they had water slides, a water park with a pirate's ship and a lazy river. The beach, although small, was beautiful powder white sand and crystal clear waters. If you are looking for a quick, affordable family trip, I would definitely recommend this to anyone!

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    Wedding in the middle of Winter

    Would recommend

    Reviewed by Pauline on Aug 04, 2011

    Date of stay: February 2011

    Trip type: Wedding

    I was the aunt of the groom and l hope more of my nieces and nephews have a tropical wedding in the future. It was a beautiful, no stress, way to get married. Instead of a wedding that only lasts ...

    I was the aunt of the groom and l hope more of my nieces and nephews have a tropical wedding in the future. It was a beautiful, no stress, way to get married. Instead of a wedding that only lasts a few hours we had a week to get to know new relations and spend time with family. Loved it!!!

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    Super séjour en famille !

    Would recommend

    Reviewed by  on Jul 26, 2011

    Date of stay: January 2011

    Trip type: Family

    Hôtel familial avec petit parc aquatique.... les enfants (et parents) ont adoré !!! Endroit magnifique pour faire du snorkel; nous y avons vu nos plus beaux poissons !! ...

    Hôtel familial avec petit parc aquatique.... les enfants (et parents) ont adoré !!! Endroit magnifique pour faire du snorkel; nous y avons vu nos plus beaux poissons !!

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    Awesome Lil Getaway!!

    Would recommend

    Reviewed by Julie on Jul 25, 2011

    Date of stay: October 2010

    Trip type: Friends

    A few WestJetters & myself went to Jamaica & got a good rate @ the Sunset! We were surprised at how nice the place was. The service was awesome! The employees all seemed to enjoy their job, which made the ...

    A few WestJetters & myself went to Jamaica & got a good rate @ the Sunset! We were surprised at how nice the place was. The service was awesome! The employees all seemed to enjoy their job, which made the service so much better! The room was a very decent size for 3 women sharing. On the 2nd night, we got a free upgrate to Ocean View!! The food was always good! There was a wide variety to choose from & had the famous Jerk Chicken as an option for every meal!! Loved it!! The beach area was large enough but a little bit rocky. Rocks had washed up on the beach due to a hurricane elsewhere. The kids waterpark looked like they'd have a lot of fun. The resort had evening entertainment every night, & always included something for the kids! What really surprised us was the fact that the pool bar had already closed but 1 of the bartenders happened to come back to the bar & we jokingly asked for a few drinks & he actually went to the other bar, got us drinks & brought them to us, twice!!This resort also has their own photographers that walk around taking pictures of everybody & if you wished to purchase them, you could!! I would definitely recommend this resort to anybody looking for an affordable friends, family or couples getaway, right in Montego Bay!!

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      TripAdvisor

      What to expect (based on 4222 reviews):

      • Cleanliness
      • Location
      • Rooms
      • Service
      • Value

        5 most recent TripAdvisor reviews:

        Amazing Family Friendly destination with awesome staff

        Reviewed by Shawna J() on Nov 24, 2014

        I highly recommend! Fun, lots of activities for both adults, teens and children. Staff is awesome, friendly and personable. Kids Club was amazing, night entertainment was amazing, food and drinks...

        I highly recommend! Fun, lots of activities for both adults, teens and children. Staff is awesome, friendly and personable. Kids Club was amazing, night entertainment was amazing, food and drinks was amazing. Lots of activities on the beach included with your stay that were well used on our holiday each day. Everyone is friendly, always happy and smiling and made us feel like we were family.

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        will never return! Buyer Beware

        Reviewed by shawn0408(Orlando, Florida) on Nov 21, 2014

        We took this family vacation in August 2014. Upon our arrival at 4 PM, we visited the customer service desk and was told that we could not make dinner reservations at any of the specialty restaurants...

        We took this family vacation in August 2014. Upon our arrival at 4 PM, we visited the customer service desk and was told that we could not make dinner reservations at any of the specialty restaurants that evening and would need to eat at the buffet. The buffet food was not good at all, the meat was a very low quality. The resort staff was borderline rude or doing just a little more than enough to not be classified as rude, but definitely not eager to assist their guest. As for the room!!!! Well the first night, the room was infested with flying ant type bugs. We called to have someone address our problem, the 2 maintenance works tried to brush the bugs off as harmless, and stated that the hotel was book and there were no additional rooms available. NO!!! after strongly voicing our opinion on this, another room became available for the night for us to pack our items and stay in for the night....then go back to our original room the next morning after the bug problem was resolved. The all inclusive drinks were all but inclusive of alcohol. The drinks were basically in kiddie sized sippy cups and if you needed a nice drink to take the edge off, you needed to order a straight shot and mix it in with the drinks made by the bar staff. On top of this, during our stay, it was a Jamaican holiday, and no restaurants were open on the resort and the staffing was reduced, yet the resort did not mention this during the booking nor during our check-in, so we paid for things that we could not enjoy on this day. I equate this to taking a cruise on Christmas, and the cruise saying ,"There will be no restaurants, no staff to help you, nor entertainment today, because it's Christmas. BUT you can go up to the buffet for snacks today!! We will resume normal activities tomorrow, oh and you still have to pay us the normal daily total rate" I could go on with this negative review, but I want to value your time. There are many other great resort choices in Jamaica, please please please!! look into one of them. If someone else is paying for you to go to this resort, try to talk them into another place. Hope this helps. Good luck.

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        Wonderful first time experience!

        Reviewed by nfld74(Newfoundland) on Nov 19, 2014

        This was our first experience with your beautiful country. Stayed for 7 days (Nov 10- Nov 17) for our daughter's 16th birthday. Can't say that anything was not good. We stayed in A608, ocean view and...

        This was our first experience with your beautiful country. Stayed for 7 days (Nov 10- Nov 17) for our daughter's 16th birthday. Can't say that anything was not good. We stayed in A608, ocean view and it was beautiful. Cable tv was fine. Wifi was good (we had 3 ipads with us and 3 iphones and never had any issues anytime, even on the 6th floor). Food in the buffet was awesome. Great variety, something different every meal everyday. Our daughter had her hair braided at the spa and the service there was awesome. Gift shop prices for souveniors was exceptional. Maid service was great. We spent alot of time at the swim up bar pool and it was nice that they had two sides, one for families and one for adults. Our daughter spent an afternoon at the teen club which she enjoyed. My husband and daughter went kayaking and snorkeling which was great. lazy river was nice. we booked 2 excursions through our westjet rep, Dunn's River Falls with Dolphin Cove and a catamaran ride snorkeling and margaritaville. We usually go to disney and have been to Dominican and decided to change this year and made a wise choice. Everyone is so friendly. THis is our new vacation spot. We will be back!!

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        Wonderful vacation-ready to go back !!

        Reviewed by ALW35805(Chicago, Illinois) on Nov 19, 2014

        I first stayed here in 2004 and this resort has upgraded everything, expanded beyond Building A AND Building B, enlarged the seating areas in the lobby, created a huge water park and added the lazy...

        I first stayed here in 2004 and this resort has upgraded everything, expanded beyond Building A AND Building B, enlarged the seating areas in the lobby, created a huge water park and added the lazy river. The Spa is fabulous. There is even a separate upgrade addition to the resort called Sunset Oasis. (more perks & services) I couldn't believe how much they have upgraded everything since I last was here. They have something for everyone : great for families, singles, and retirees. Add to all the cleanliness and efficiently run facilities the staff goes out of their way to make your stay a pleasant experience, especially the recreation team that puts on a show every night. Don't know where their cooks trained,--the food was wonderful and seasoned well. In addition to the Buffet the resort has three specialty restaurants that you must make reservations for: Asian, Italian, and Caribbean. There are 4 bars and a Grill(hamburgers, fish, fried shrimp, chicken wings, French fries, pizza) that stayed open until 3:OO A.M which also served drinks. You were continuously greeted by a courteous, eager to please staff. I would definitely recommend this resort for families, there is plenty for the kids to do: snorkeling, parasailing, water slide, see-thru bottom boat and the water slide.There is a tennis court, golf course and casino for the "old folks". The one hitch in our 7 day stay was the cable for TV went off on the entire island one night so no television-but that was not the resort's fault.

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        Great staff

        Reviewed by GSG9() on Nov 19, 2014

        The staff are the redeeming feature of this hotel as we found the A tower especially as is alot of the hotel to be in need of a face lift. The food was well prepared but the choices were repetative...

        The staff are the redeeming feature of this hotel as we found the A tower especially as is alot of the hotel to be in need of a face lift. The food was well prepared but the choices were repetative but our main problem centred round the poor evening entertainment which ended each night at 10 pm after which there is NOTHING for under 18s to do.As I said the staff are A1 and will go out of their way with a beaming smile to help with dining drinks water sports (all free) etc.In short would my family return ,well as great as the staff are I am sorry to say no.

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          Our guest rating from 32 reviews

          TripAdvisor rating from 4222 reviews

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