loved it there great resort,recomend it to everyone.The only problem we did have was room service-we rang twice once for a jug of waterand another time for toilet paper to which they seemed very inthused on the phone but we never recieved .there were no water machines available so you had to wait for the gift shop to open or retaurants to open.They say you can drink tap water but we did not wish to do so ,prefered filter water. otherwise people and staff were very friendly .

I write this review tyring to be fair, keeping in mind that my vacation was ruined by the hotel being over run with over 600 college kids from the u.s. Had I known this I would never have come with my family expecting a family vacation at a family resort. -Long line ups of over 30 minutes to get a drink at all the bars -Running out of liquers -no room at the swim up bars filled with college kids, no beach chairs left, loud and bad language and smoking everywhere. Ok, enough said, to be fair, had the kids not been there. Yes, it was a nice place for the value I paid, rooms ok, views great, and the hotel itself a bit run down but very clean. - Food was great, no complaints, nice variety always changing. - Bars were limited for drinks - Pool was too cold but to be fair weather was also cold - Beach is not bad, but filled with smoke butts, the staff tries their best to keep it clean - shortage of beach huts or shade. - great entertainment, always looked forward to the 9pm show, would be nice if it was a bit earlier. - great location to walk to town for shopping and experiences. - snorkelling not great but again the bad weather probably affected this. - expensive internet and very slow.... not good for having to pay for it. So with all that said, it was a nice place for a family (JUST DON'T GO DURING SPRING BREAK OR ANY COLLEGE BREAKS) Had I known this I would not have booked here and never again will I go to Jamaica during spring break. Price much less comparable to nicer resorts, I think its a great lower end option.

Our First trip to Sunset Jamaica was awesome, the hotel is very family oriented, courteous staff, excellent customer service, Sonia our server knew exactly what drinks to serve with a friendly smile. Beach sitting area was wonderful. Yes, Hotel does need to buy some new stuff for kids to play ping pong and some more board game, on the whole, it was pleasant. Would love to visit again

we went to jamaica for our daughters wedding . WE enjoyed our stay here and would definately go back all my westjet booked vacation went very well except my tv on the way to jamaica didnt work no problem man donna hutcheon

Hotel is very let go, needs a lot of updates,maybe a 2 star now,bars under staffed,drinks weak,placed in wrong room as well as 6 other couples,concrete busted up around pools, hazards for kids, meal portions small at alicart .Fight in the mornings to get loungers on the beach everyday there is not enough of them as well there are broken ones as well as very filthy. I would not recommend this resort.

This hotel is perfectly located in Ocho Rios, you can easily walk from the resort into the duty free shopping district and craft markets. We had a fantastic time here and enjoyed all of the activities the resort has to offer. The rooms are typical hotel rooms but all have a balcony (only used to dry clothes, the beach is the better place for morning coffee). The beach is great and private so no one is bothering to sell you something. The cruise ships were only in a few of our vacation days and did not bother us - they made great waves when they departed. If you wake up in the morning and see a cruise ship in port you know it is not a good day to go shopping or do tours. Dunn's river falls is a must do! We found the best snorkling right at the resort - and it is free! The food has a variety for everyone with lots of fresh fruit and typical favorites like hamburgers and fries.

I would absolutely recommend going here. We went with our 3 kids (2,8,17) and had a blast. I was a little apprehensive when booking at the Sunset Jamaica Grand report based on the previous reviews I'd read. Yes the resort is dated but it's very clean and the staff are amazing. Check in was easy and quick. Staff throughout the resort was fantastic. (expecially Sonia in the dining room). The entertainment staff worked hard and they did keep us entertained. From pool side activites to the nightly shows, we were impressed. Each night the entertainemnt was varied and all of our 3 kids loved it. We had pirate shows, magic shows, battle of the sexes, fire, snakes, limbo etc. We looked forward to the nightly entertainment everyday. They even got my 17 year old up on stage in a dance competition. Now for the bar, I could get whatever I wanted. I wasn't stuck to draft, cheap liquor as some other reviews stated. My kids were able to go up as well and get kid friendly drinks. They actually have a list of slushee drinks they could order. (kids favorite was the Jamaican lemonade) As for the food, yes it wasn't the best I'd ever had but they did cater to the kids with fries, grilled cheeses etc. We found breakfast was the best, lunch was ok and the diners were better. We booked 3 a la carte diners and loved them. I also liked the pool side grill as it was open all day so you were never without a place to grab something to eat. The pools are nice and very clean. The beaches are even better. You can snorkel right off the private beach. We had access to kayaks, paddle boats, a sailing boat they'd take you out on. There was always something to do. If you do leave the resort Dunn's falls are a must. Lots of lounge chairs were availble so we didn't have to get up at 6am to through a towel on a chair. Beach Towels did run out every so often but you only had to wait a short time before more came. Great value for what we paid and I'd go back in a heart beat.

Checkin was poor, we arrived at approx 5pm and did not get rooms until 9 pm and then had to take a non oceanfront room because the amount of rooms we booked were not available. When we arrived in the rooms our room on the 15th floor did not have A/C, we called the desk and were told someone would be right up, three hours later noone so we called again and were told that we would be called right back with an answer. Noone ever returned our call. After a hot and sleepless night we complained to the desk in the morning and finally on the afternoon of our second day the A/C was repaired. We discussed the room situation with the representative onsite and she was able to get the rooms sorted out for us on day 2 and it was moved to oceanfront. The rooms are dated looking and evidence of water leakage in ceilings and other areas. The linups for meals were long and by the time the buffet tables were reached lots of the items were empty and the kitchen could not keep up with the demand. The bar linups were the same and bartenders made it seem like it was a bother to serve you. Another item was a tour booked through the hotel for 11 people to fish and snorkel for the day. We were sold a 46 foot boat for an 8 hour day. When we arrived we were given a 42 foot boat that was mechanically in poor condition, it was billowing black diesel smoke makeing several people onboard sick, the L/H engine was leaking oil out the exhaust into the water. Reverse would not work on one engine from the captains controls so the first mate had to go in the bilge and shift it with coordinated shouting of positions relayed from the captain to myself to the first mate. The steering would cut in and out and between the shifting problem and this caused us to contact another boat while trying to dock to pick up snorkel equipt. Overall a very disapointing and expensive experience!! Best part of the trip was checking out of there. This is a 4 star view in a 2 star establishment.

for starters the check in was very slow we finally got into our room almost 4 hrs. after we got there.they first told us we were all on the same floor (2 families with 4 rooms) then informed us they had to move us to a different floor but would have to split us up and put one room on another floor.the floor they put 3 of our rooms on was the 15th floor which had no air conditioning for almost 2 days.rooms where very dated a as the whole hotel was.food did not start of good but did get better.the line ups for food were very long and when you got to the food at times there was none left.if you requested any thing it would take quite a while to get.drinks would be mixed very weak or were watered down.they rated this hotel between 3 and 4 stars not even close

It was a nightmare for the first two days. As they stuck my brother and I in a room that was on the top floor, which is not what I asked for. The sliding glass door would not open. Then we almost got locked in our when my brother tried to unlcok the door. When I demanded another room they told it was not possible. I spent the first 2 days arguing with the tour guy from Air Canada about the room. After having to talk to the nice lady in the offices were we shown another roon which was fine. As for the rest of the trip it was just ok. The buffet was so so. The restaurants that you have to reserve, the portions were very small and I mean small. The renovations to the balconies at the south tower was bothersome. The jackhammers and tile cutters. Jack hammering the balconies was a headache. I could go on and on. But I would not go back there.

Pretty good for what we paid. Resort itself, activities, pool and beach were very good, but the room itself was rundown and in need of minor repairs. Time for a facelift.

Our whole trip from the start to the end was AMAZING! There were so many excursions available at our hotel. We went bobsledding in Jamicia, saw crocodiles, swam in water falls, zip lining, tour Appleton rum factory and enjoyed the beaches. Everyday was a new amazing adventure. We all agree that we can?t wait to go back. Also the hotel sold phone cards and for 4 US dollars we had 1.5 hours of call home time in case you need to check on things. The food at the hotel was wonderful from jerk chicken to French fries every bit was so very tasty. There is a fresh water, water slide and a salt water one on the resort as well. And just down the road a huge market, we recommend going on a Thursday or Friday though, they are very pushy with sales there and on those days there are people to make sure you aren?t pushed around as much. And the hotel had contests one couple won the best dress tourist contest and got a carved mask in our group and I won the best dress pirate and got a T-shirt. There wasn?t a moment that we weren?t doing something can?t wait to go back!!

Our whole trip from the start to the end was AMAZING! There were so many excursions available at our hotel. We went bobsledding in Jamicia, saw crocodiles, swam in water falls, zip lining, tour Appleton rum factory and enjoyed the beaches. Everyday was a new amazing adventure. We all agree that we can?t wait to go back. Also the hotel sold phone cards and for 4 US dollars we had 1.5 hours of call home time in case you need to check on things. The food at the hotel was wonderful from jerk chicken to French fries every bit was so very tasty. There is a fresh water, water slide and a salt water one on the resort as well. And just down the road a huge market, we recommend going on a Thursday or Friday though, they are very pushy with sales there and on those days there are people to make sure you aren?t pushed around as much. And the hotel had contests one couple won the best dress tourist contest and got a carved mask in our group and I won the best dress pirate and got a T-shirt. There wasn?t a moment that we weren?t doing something can?t wait to go back!!

Our whole trip from the start to the end was AMAZING! There were so many excursions available at our hotel. We went bobsledding in Jamicia, saw crocodiles, swam in water falls, zip lining, tour Appleton rum factory and enjoyed the beaches. Everyday was a new amazing adventure. We all agree that we can?t wait to go back. Also the hotel sold phone cards and for 4 US dollars we had 1.5 hours of call home time in case you need to check on things. The food at the hotel was wonderful from jerk chicken to French fries every bit was so very tasty. There is a fresh water, water slide and a salt water one on the resort as well. And just down the road a huge market, we recommend going on a Thursday or Friday though, they are very pushy with sales there and on those days there are people to make sure you aren?t pushed around as much. And the hotel had contests one couple won the best dress tourist contest and got a carved mask in our group and I won the best dress pirate and got a T-shirt. There wasn?t a moment that we weren?t doing something can?t wait to go back!

Des gens sympathiques ... une nature merveilleuse ....un super de beau moment gravé dans notre mémoire.

Food, beach, pool and hotel were good, but the room was outdated and rundown.

So Hot in Ochio Rios in March. 7 days of sun and warm weather. We had a lot of fun. Restaurant à la carte were very good. There is a lot to do in Jamaica. Swimming with Dauphin, safari, boat ride...

Very pleased with hotel facilities, food, pool and beach, but the room itself was run down and needs a facelift. All and all though, we got a great deal and were very satisfied.

We got a great deal and were very satisfied with the food, pool, beach and hotel facilities. The room itself fell a little short. It was clean, but run down. Definitely due to be refurbished.

Befor you travel to the Sunset Jamaica grand you need to consider what your expectations are. I travelled with a group of friends and we all wanted hot vacation in a good lcation for an amazing price, and thats what we got here! The hotel itself is older and does need upgrades but the food was good teh sun was hot and the service was great! I would rate the hotel a 3 star with 5 star potential! The Sunset Jamaica grand in located in Ocho Rios, about 2 hours from the airport but well worth the drive. It is in walking distance to shopping and many excursions are in the area so no long bus ride every time you want to do something fun! My friends and I did quite a few excursions and would defianately recomend them! The best one was the Cool Runnings Dunns River Falls tour (known as the booze cruise). The Dunns River Falls is a must but the cruise was a blast! Although we are in our 20's one of my firends mom went on this after us (she just turned 50) and she also loved it! We also did the White River tubing and the Luminous Lagoon and our other friends did the zipline all excursions were great and surprisingly affordable! (I did 3 of the 4 and it was about $200 USD total per person) This was my second time to Jamaica and I can't wait o go back there one day!