Submit a request for reimbursement – delayed or damaged baggage

If your baggage was delayed or damaged by WestJet, you may also request reimbursement for related reasonable, out-of-pocket expenses.

Damage must be reported within 7 days, and delays must be reported within 21 days.

Request for reimbursement

Submit your request with itemized receipts, and we’ll review it based on our guidelines.

If approved, you can choose to receive your reimbursement by electronic payment or as a Travel Bank credit in your WestJet Rewards account.

Baggage fee refunds

Fees related to mishandled bags may be eligible for a refund.

Recommended Amounts

Interim expenses:

Up to $100 CAD/USD for the first 48 hours your bag is delayed
Up to an additional $150 after 48 hours, for a total of $250

This does not limit or reduce the guests' right to claim damages.

We don’t reimburse for:

Perishable items
Dangerous goods
Cellular roaming charges
Missed events or excursions
Lost wages
Missed connections to non-partner airlines or cruises

SUCCESS

Thank you

Thank you for submitting your information. We will get back to you as soon as possible.

Our system is temporarily unavailable and we are unable to submit your information. Please try again later.

Sorry about this

Sorry! It doesn’t look like your form was submitted. Please try again.

Have you created a baggage report and received a baggage report number?

A baggage report number is a 10-digit alpha-numeric code

A baggage report number is required to submit a receipt for reimbursement. Please select an option to proceed.

Is your baggage delayed or damaged?

Delayed
Damaged

Create a delayed baggage report

Create a damaged baggage report

What are you requesting reimbursement for?

If you need reimbursement for both, you will need to complete each form separately.

Out-of-pocket expenses
Baggage fee refund

Contact information

First name

Last name

WestJet Rewards ID

Optional

Phone number

Email address

Confirm email address

Address line 1

Address line 2

Optional

City

Zip/postal code

State/Province

Optional

Country

Flight and Baggage Information

Baggage Report Number

A 10-digit alpha-numeric code

Reservation code

6 letters (ABCDEF) found in your itinerary. Retrieve itinerary

Departing from

Departure date

Flight number

Optional

Final destination

Additional information

Estimated expenses reimbursement amount total

Maximum upload file size: 20MB (JPG, GIF, PNG, PDF, XLS)

Attach all receipts

Please choose a file to upload

ERROR

Comments

Please itemize your receipts and give a detail description of the receipt you are claiming. If your receipt is not attached, your request will be denied.

Flight and Baggage Information

Departing from

Final destination

Departure date

Flight number

Optional

Reservation code

6 letters (ABCDEF) found in your itinerary. Retrieve itinerary

Baggage Report Number

A 10-digit alpha-numeric code

Contact information

First name

Last name

Email address

Confirm email address

Address line 1

Address line 2

Optional

City

Zip/postal code

State/Province

Optional

Country

Processing