Pineapple Beach Club Antigua

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4871 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Heaven

    Reviewed by JandDTogether(Toronto, Canada) on Mar 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    No matter how many times we visit Pineapple Beach Club we can find nothing to complain about and everything to treasure and be impressed with. The people are it's most endearing and beautiful quality, not to be replicated anywhere I have travelled in the world. The resort itself is quaint yet chic, clean and situated on one of the most stunning beaches in the world. Entertainment is fun and engaging, the food is exceptional and the landscaping second to none. Shout outs to Joanne, Sherry-Anne, Trisha, Jules, Marvin, Franklin, Kevin, Sonia, Maritsa, Fabiola, Michelle and of course Resort Manager Sanjay who does a magnificent job. Thank you all for making Pineapple Beach Club a heavenly place to visit. We'll be back!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    A Relaxing Vacation At A Great Resort

    Reviewed by WarningU2(Burlington, Canada) on Mar 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My wife and I thoroughly enjoyed our vacation in Antigua and our two weeks stay at The Pineapple Beach Club (PBC). It is a comfortable hotel that lives up to its reputation and ratings here. It does have the odd annoyances which I have detailed below. If you only what to read the short version — you can't go wrong staying here. From the Airport PBC was a 30 min bumpy ride from the airport. Most striking observation about Antigua during our drive, is how clean the island is. No litter or garbage at the side of the road. We arrived at reception. Staff seemed a little stressed as Saturday is a big changeover day. We arrived at PBC at 1pm so our rooms were not ready. Given a rum punch we were invited to enjoy lunch and were hustled into golf carts and driven to the Outhouse. Great ribs and BBQ chicken with cold beer. After a few beers we stumbled downhill to the Mongoose Bar for more drinks. At this point feeling pleasantly buzzed we stumbled back uphill to reception. Check-in was efficient although they had not printed the forms correctly (missing the back page), and we had to start over. It's all good. After a few minutes we were escorted to our oceanfront room. It is a two-story building situated right on the beach. We were on the top floor. The Room Rooms seemed bigger online and brighter but still comfortable. First thing I do when traveling is to check the water and to see if the toilet flushes. No water, well that’s a problem. My wife asks the maid next door and she says, "is off for fixing". A little concerning but 15 minutes later the gurgling sound of the toilet filling alleviated the concern. Water pressure is better than most places we have stayed in the Caribbean. Water temperature varied from hot to freezing cold. I mentioned it at Guest Services once and two days later a bottle of wine showed up in our room as an apology. That was very nice. The room has a flat screen TV and a small mini bar fridge (empty). TV reception on most channels is poor. CNN is missing but Foxnews is there to make news junkies happy. There is no channel list in the directory nor is there any info about the restaurants. At check-in we were told there was. There is the obligatory hairdryer (which barely works) and ironing board with an iron. There is an electronic safe. There is just enough room to unpack two weeks’ worth of clothes for two people. Another set of shelves in the closet would be an asset. An annoying thing is the drapes. They don't fully close and given the parade of people walking past your room, this was an issue. Fortunately, my wife has a clothespin and problem solved. The rooms are quiet with one exception. The outside doors have been hung incorrectly. They are very tight; to close them you really must use some force, which results in a slamming door “BANG!”, each time for every room. The air conditioner has a remote with controls that at first seemed an illusion. The only button that works is on/off. Fan speed, temperature settings made no difference. Three days later I finally figured out to change the mode to Auto. This enabled the other settings on the remote. If the luggage porter was doing his job, he should have showed me this. There are wooden slats under the window, which are screened in nicely but with the drapes closed there is no air movement. If the drapes didn't come down to the floor it would be better. There is a small window in the bathroom with slats however you can't open because they are painted shut. I wanted to get a cross breeze. I prefer to keep the A/C off but not possible here. Outside your room in an inset patio you have a padded loveseat, table and ashtray. Smoking is not allowed in the rooms. Sitting here on the patio this morning eyeing coffee, made from the included small pot. It's very peaceful. Every so often another couple walks by and we greet each other. There is a nice vibe here. The other guests are all very friendly and likely 50 plus. Later in our stay younger folks showed up but there as never excessive partying. The beach front 2nd floor wooden veranda is in BAD need of a sanding and being treated. The wood is starting to splinter. I did get a splinter walking in bare feet. Recommend you always wear something on your feet. The rooms were kept immaculate by our housekeeper that I tipped $10 a day. The only issue is that there seems to be a shortage of towels at the hotel. One evening we had no towels. Other days we had to wait until later for them to arrive. They don’t seem to follow their save the environment plan. We left towels hung up to find new towels every time. Unlike many hotels today there is no free Wi-Fi in the room. There is apparently in the main building by Topaz. Signing on the cost for various packages is from $10 a day to $55 for 10 days. I try the $10 package and it seems fine. I was even able to watch Netflix. The package is per device as my wife could not use the same login. When the 24 hours expired, I was not able to get the package prompt. A visit to guest services was a waste of time. But being an IT guy, I figured out how to get it working again. Food Food is a major part of any vacation, and PBC's is fair to good. There is one buffet restaurant called the Topaz and two other restaurants with table service, which you must have reservations. The meals are well prepared with a surprising variety at the buffet. Sometimes the food is not seasoned and other times there is too much salt. Food temperature at the buffet is ok but because of the constant breeze your meal cools quickly. Service can be iffy. They need more staff. Sometimes getting a glass of wine took longer. It can be a hassle getting a coffee in the morning. They won't cook you a sunny side egg for health reasons. An oddity I've not seen anywhere else. But they will cook you a runny poached egg. No logic there. Their over easy, are over 'hard as bullets' unless you stop them. For lunch if we had lunch, we mostly had snacks from the snack bar. They make the best French fries. Seriously good but they forget how to cook sweet potato fries. They are always burnt. The two reservation restaurants are ok but not fabulous like some reviews say. The menu does not change day to day although there is a chef special which varies. They try very hard and the food is well presented. But the atmosphere tends to be a bit pretentious. The service is good - mostly. One night at the Italian restaurant we waited an extra long time for our entrees. The waitress said there was a problem in the kitchen. Friends also ate here that night and waited 2 hours for their meal. The lobster Thermador my wife had at the Grill (an extra $25), was overcooked. It didn't have much cheese and was dried out. Shame because it was a beautiful lobster. You must wear long pants and collared shirt to dinner here but pretty well anything goes in the Topaz. The one major annoying thing about eating at the two table service restaurants is lining up for reservations in the morning. They open at 8:30 on the dot. There is usually 20-30 people that start lining up around 7:45. On Valentine's Day it was earlier and more than 50 people in line. The one young woman dutifully takes your name and room number for the following evening. There are 3 sittings; 6:30, 7:30 and 8:30 at each restaurant. You can't book the same day nor more than one reservation. Why this can't be booked at check in for a couple of nights for each room is likely because it's all done on paper! One reservation for the evening was a wash out because they didn't realize the restaurant was closed that night. They need to make a change with this process. Make it booked on the computer. Plus, they need to have more than one person. If anyone in the line has a room problem or other complaint, the whole reservation booking comes to a halt. I feel bad for the girl working here. Every morning dealing with a huge line of people. The Beach Well they call it Long Bay which is a bit of misnomer because it really isn’t that long. It is a really very nice beach with white sand. The grounds crew keep it clear from the seaweed that washes up. Being on the Atlantic side there is a good bit of seaweed coming in and the surf can be quite rough at times. They have these big floating rings in the water which are fun to sit in with a drink. There are a few beach vendors on the beach, but they are very pleasant and not insistent on selling you anything if you say no thank you. Occasionally one of the bartenders will make a drink run but don’t count on chair service here. You have to get off your duff and line up at the bar. Lots of things to watch on the beach. You can sail, paddle board and play various games but if you just want to sit and read … no issues. There is lots of shade but the best spots get “reserved” by 7:30 am in the morning. I got up early a few times and placed our towels to hold some chairs. Really annoys me when people put their towels on chairs and never show up. This happened a few times. The pools are nice but I found them a little in need of a skim later in the day with accumulated debris and suntan lotion floating on the surface. Looks like they could do with a coat of paint too. The Bar This to me was the most impressive at the hotel. Actually a little surprising. Top shelf liquor included with the all-inclusive and they are quite liberal with their shots. I asked for Glenlivet one night and I received probably 6 oz in a glass with no ice. Needless to say, I slept well that night. All the drinks were well prepared with very friendly staff. I tipped but it made no difference on the quantity or speed of service. One minor annoyance was some nights the music around the bar was so loud it was hard to have a conversation. This was before dinner at 6 pm. Start the music up after 8pm is my advise. Entertainment I can’t say we really can comment on this. We ate our dinner, had a drink and then went to bed. But they seemed to have an event each night that got a lot of people participating at the bar. They had a disco with music I haven’t heard since the 80’s. We went on Shelly Jay Jeep tour that took us to Nelson Dock Yard, Hopes Plantation, Shirley Heights and Devils Bridge (overrated). The tour included lunch and was well worth it. It wasn’t in a jeep though … nice air-conditioned van. In Conclusion I’ve likely gone on too long, but I wanted to give you a feel for the resort. It is a great place to go for a vacation if you want peace and quiet. It’s very isolated. A cab ride anywhere else is going to set you back $70 return. Would I go back? Definitely. It has lots of repeat guests and that’s for good reason. If anyone wants to see pictures of the hotel let me know via PM.

    Individual ratings:

    Service

    Service-4

    Value

    Value-4

    Amazing time at Pineapple Beach Club

    Reviewed by dreambella58(Nepean, Canada) on Mar 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful time here. We were greeted by the warm and friendly staff when we arrived with a rum punch. Check in was fast very well organized. We were in awe of the beautiful surroundings and as we made our way through the main guest area you could see the oceanview and hear the waves which you never get tired of. Hubby and I had an oceanview room on top of the hill with stunning views both day and night and our adult children shared a garden view room newly updated and very comfortable. The common area has large sectional sofas to relax and look at the oceanview and provides board games and a pool table. There is also a great bar with standout bartenders Nathan and Franklin to name two. Nightly entertainment provided was always fun and staff member Macnealya was great at getting everyone involved and having a good time. The food is delicious, Topaz is the main restaurant serving breakfast, lunch and dinner buffet style with lots of variety everyday and the staff is so friendly. We also enjoyed a dinner at Chef Pietro's and the Pineapple Grill. The Pelican snack grill by the main pool serves light lunch and snacks and the food was yummy. A must is the Outhouse Grill and BBQ which sits at the top of of hill and has the most amazing ribs and fish. A street BBQ we attended was beautiful they have lights strung all over and it looks so amazing all lit up. There was lots of seating available with more great food and our family met and had a great conversation with Chef Paul. We were very impressed how all the staff work together and go out of their way to make sure your experience is a special one. We took in the sites and sounds of the steel drum band and watched the beautiful sunset at Shirley Heights with its spectacular views . Our taxi driver Edmond was lovely and very knowledgable he even went out of his way to bring our family a black pineapple to taste on the day we were leaving. Our trip to downtown St. John's with taxi driver Emily was great there is duty free shopping and local crafts to purchase. The highlight was the safari with our driver Kissoon who takes you through the southside of the country and through the rainforest then to Turner's beach where we jumped aboard the Mystic catamaran to see the west coast. Snorkeling and a fantastic lunch are included and the crew was so fun and entertaining. Our family trip to Pineapple Beach Club was even better than we could have imagined and we are already planning for our return next year. Can't wait!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Authentic Caribbean

    Reviewed by JoPoch(Market Harborough, United Kingdom) on Mar 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We travelled to Pineapple Beach Club in February 2019 as a couple for a 40th birthday celebration. Overall, the holiday was excellent and there were many positives about the hotel. We had a garden view room situated up by the tennis courts which was quiet and private and we didn’t mind the walk. The room itself was pretty small but was cleaned every day and perfectly adequate. The shower didn’t work on the first night but it was fixed the next day and was fine after that. We didn’t sit by the pools, instead choosing to go to the beach every day. You had to get up early to get beds with shade - this was a real frustration as people would reserve beds with towels (or pegs!!) before 7am and then come come and use them until hours later. The hotel should do something about this. The beach was very nice, no problems with sea weed. Generally we found the food to be good with quite a lot of choice. You need to book the a la carte restaurants early though or they get booked up. The sports at the hotel were very good - we played tennis most days (they keep rackets, balls and a water cooler by the courts all the time so you can play anytime you like which was great). We also played beach cricket, corn throwing and various other games which were great fun. Other hotel guests very friendly and you get to know people playing the games. We had an issue with laundry - we had some items of clothing washed and one of them shrunk, however the hotel fully refunded the item with no questions asked, very good service. We did the Sting Ray city trip which was brilliant. Overall we really liked the hotel and would recommend it for a relaxing holiday.

    Pineapple Beach Club week of vacation

    Reviewed by PTO11111(Cleveland, Ohio) on Mar 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    If you are planning a Caribbean vacation I recommend Antigua and PBC. Here is what I liked. Small footprint of the resort made it very cozy, easy to navigate and meet people. The resort staff and guests were lovely people. Plenty of places on property to mingle as well as find solitude to relax. Staff takes great care of the guests and especially enjoyed water aerobics in the pool with Tehron. Nightly entertainment especially the bands and DJ were great way to end the day (music ended at 11pm). Had an ocean view room. It was large comfortable bed but dated bathroom. Think they are in process of updating rooms in phases. Family that owns resort lives on the island and took this one over a few years ago. Limited number of meal options in 3 restaurants for dinner Topaz (main one for breakfast, lunch, buffet dinner no reservations needed), Grill, and Pietro’s. We thought the Grill was just ok. We liked Pietro’s the best and mainly because of the good Italian wine they served only here. Unfortunately they ran out the 3rd night we were there and their regular wine is terrible. All other alcohol was fine, liquor, beer. We tried to go to Veranda one night for variety but they said our party of 7 was too big, which was disappointing. And it’s a hike to Caribbean Sea side of island for the bars and restaurants there. The outhouse up the hill for lunch is fabulous along with amazing views. Pool area and beach are great with fun water sports. The staff will take you out for 20 minute ride on catamaran. We also did the trip with Calypso Cat which I highly recommend. Capt Noel and great crew. The spa is small but did great massages. Overall PBC is a great value and wonderful place to hang out.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

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