The Mill Resort & Suites Aruba

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 1017 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Nice little hotel

    Reviewed by lucasdg1(Montreal, Canada) on Mar 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Stayed here for 6 nights. The staff is adorable and super helpful (like most locals on the island!). José from the beach club was incredible, always there to help us out and brighten our day, giving us valuable recommendations and a helping hand whenever we needed one. The hotel was under renovation and we were scared it would be a problem. It was not ideal (especially if you spend your day at the pool) but our room was totally soundproof and we spent most of our time exploring the island so it wasn’t that big of a deal. We had breakfast included with our stay and were very happy with it. The buffet was good all the essentials were there and the staff always adorable. However we had lunch at the hotel once and that was really disappointing. Food was bad, cold and everything looked prepared in advance and thrown onto the tables. Cute little hotel. You get what you pay for. If you plan on laying at the pool all day wait for the constructions to be over, and if you plan on eating mostly at the hotel look elsewhere. Overall great experience for what we planned our vacation to be about - exploring the island and spending time at the beach.

    Great location and facilities, needs attention to details

    Reviewed by Stefanie S() on Mar 09, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My fiancé and I really enjoyed our first stay in Aruba. The Mill was a nice place with remodeled rooms and an impressive rain head shower. The pools were amazing. The hotel had a nice relaxing feel as it is not a big high-rise that is overly crowded like the resorts we passed by on Palm Beach. The location is excellent and provides a shuttle to the beach or a 10-15 minute walk to the beach and main shopping/dining area on Palm Beach. Employees were very friendly. When we arrived to our room, we were only provided with one towel and one bar of soap. We called the desk and requested these items and they said ok, but failed to deliver. The following days, the maids stocked towels and soaps, but not consistently. There should be standards to stocking of these types of items and the employees should be trained accordingly. We also noticed that our sheets were not changed during our stay which is not preferred, especially after 5 days. One morning as we were getting ready to leave for a snorkeling excursion at 830am, we went to the towel booth located by the pool and found it closed. We then went to the desk to request towels as we had turned our pool towels in the day before. The employee simply stated the hours of the towel service and made no effort to offer towels despite our explaining the urgent need. This was very frustrating. Overall, there needs to be more attention to detail and customer service and this resort will be a 4 star in no time! We will consider coming back.

    Do Not Recommend. it is a mess.

    Reviewed by GLPinto() on Mar 07, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Scammers. Took my reservation money one month out for 4 nights, then when i got there they proceeded to try and put me into an awful hotel telling me that they were overbooked. are you serious? I had my reservation booked one month out and you only tell me that you're overbook when I arrive?? The general manager Carlos kept telling me that it would only be one night, but after i saw how bad the hotel they put me in was I called Hotels.com who proceeded to call the hotel to find out that they actually lied to me and wouldn't be able to have me there for any nights. Needless to say I proceeded to cancel my reservation and spend a lot more money finding a last minute resort. Stay away from these liars, they will take your money and leave you on the street or in a motel 6 type hotel after you spent resort money.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-1

    Still some kinks to work out

    Reviewed by 443tracyu(Sanibel Island, Florida) on Mar 07, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We were here for a few days and had a nice time.. most of the hotel is still under construction but the pool area looks great. Our room was nice... there are some issues with the design of the bathroom... water puddles in shower and leaks out of the shower... also the toilet area was falling apart ( to holder fell out of the wall abs the toilet was wobbly!) bed was comfy but we had to ask for more pillows ( only 2 small ones for a king bed) also no hand towels or floor mats, but they were quick to deliver it. Shuttle to the beach was convenient as the driver super friendly... great location.. we will be back once the Reno is complete!

    Never judge a book by its cover.

    Reviewed by Rae K(Newport, Rhode Island) on Mar 05, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Warning to anyone thinking of staying at this hotel... this hotel is located within a few feet of a nightclub that stays open until 5 am. EXTREMELY LOUD club music is played throughout the night until 5am EVERY NIGHT. There is no city noise ordinance that bans loud music during the night. The rooms are not soundproof. This hotel is also under construction, which is the least of the problems this hotel has. Customer service was extremely poor. You are given a king bed with 2 hard pillows. I requested 6 x for an additional pillow, throughout the day until I finally received one. The front desk will not answer calls, you have to walk to the front desk if you need anything. The restaurants customer service was just as unacceptable as well. Poor customer service. I really wish I had read the reviews of this hotel rather than judging by the beautiful pictures BEFORE I booked my reservation. Never judge a book by its cover. Do not stay at this hotel unless you enjoy loud music until 5am, interrupted sleep and poor customer service. Too many other hotels in Aruba to choose from.

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