Occidental Costa Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 9201 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Nice resort

    Reviewed by laurensullivan13(Halifax, Canada) on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is a beautiful resort in cancun. It's a smaller one, the beach is very small though. It got pretty windy at night time not sure if that's a regular thing. Be a could place to sit around and relax.

    Cancun vacation

    Reviewed by DonFree999(Merritt Island, Florida) on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The service at the front desk was rude and ridiculous. The front desk needs to listen to the customer instead of arguing with them. The customer is not always right, but in this case the customer was right.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-1

    Value

    Value-3

    What a great place to stay!

    Reviewed by Roam815769() on Jan 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My partner and I had the pleasure of staying at this resort last week. The all inclusive food, drink was such great value -Beer/Wine/ Spirits/ Cocktails available all the time (Good brands with the spirits too) and the staff were all amazing I will give the place 9 out of 10 overall. I know google only do out of 5. The pool and facilities are all fantastic. I would especially like to thank Elena, Karen & Zacarias on the front reception desk for being so helpful and friendly. The staff especially in the buffet restaurant were all so welcoming. I have deducted 1 point from my score out of 10 because I found the arrangement for the desk where you can book the restaurants at night and book tours were a little greedy with their prices. So please book your tours from a tour company at the shopping centres or even at a couple of tour shops quite near to the Occidental... you will save up to 40%. Also they will suggest to go to breakfast at their sister hotel and in return you will have a presentation for a time share. Trust me it is a time share they are offering. I do think it is a little rude to ask people on holidays to do that. However we can always say no! However putting that aside it was a wonderful place to stay with a beautiful beach and beach bar!! It suits all ages....I would recommend Occidental Costa!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-4

    Service

    Service-5

    Very good experience

    Reviewed by RPR-tour() on Jan 20, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Excellent , everything is good. Information desk , lobby mini bar provide good service. Great entertainment during day time and night time. Excellent view from terrace. Breakfast , lunch and dinner are delicious.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Séjour à Cancún

    Reviewed by SSun-Shine99() on Jan 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Andrés, the receptionnist on the front desk was really nice, kind and charming! He gaves me water bottles, he was helpful when I needed to have indications with bus, streets and activities. I think he is the best receptionnist at Occidental Costa Cancún!