Dreams Sands Cancun Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 7536 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing Trip!

    Reviewed by Jackie W() on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed here for 6 nights in September with my boyfriend, my sister & brother in-law. This resort was absolutely amazing from the staff, the restaurants, and the scenery. The ocean was very calm and clear during our entire trip. There are no words to describe how amazing the staff is at this hotel. The entertainment at the pool was the highlight of our day, Luis Valles & Tania make the experience so memorable for everyone. Between the games at the pool, the aerobics & the dancing, we had so much fun. They all provided exceptional service, you can tell they are very passionate about their job and satisfying the customers. The bartenders at the swim-up bar were great, Roberto, Cesar & Conception are the best! They always had our drinks ready before we even had to ask for another. We went to the breakfast buffet every morning, this was our favorite. So much variety to choose from, and the food was amazing. Alberto was excellent, he was our waiter every morning. Before we even walked in, he would have our table ready with juice & coffee for us. The restaurants we went to were the Barefoot Grill, Mexican (El Patio), Italian (Portofino), and the Asian (Himitsu). The Barefoot Grill we went to every day for lunch, it was great since they always had something different. They had cheeseburgers, gyros, delicious chicken sandwiches, nachos, cheese fries, and salads. The Mexican was the only restaurant we did not enjoy. The menu options are not really authentic Mexican cuisine. They need to change up the menu, although the service was still excellent. The Italian restaurant was our favorite! We got the pasta with bolognese sauce, the lasagna, the salmon special, and the chicken sorrentino. Everything was delicious and the service was exceptional as always. The Asian restaurant was another one of our favorites. The manager Raul Cavich was very attentive to us always making sure we were satisfied during our dinner. Stephania Cancino the hostess was very friendly. The bass girl Jenifer Marin was excellent. Our waiters Noe & Jaime were helpful in recommending dishes we would enjoy, and the food was fantastic! Our cleaning lady, Isabel was great. We would always come back to clean sheets, clean towels and a nice tidy bathroom. The bell boy Alberto was great in helping to get us a taxi when we wanted to leave the resort. He also helped with the bags upon check in and check out. We will definitely be returning to Dreams in the future. We can't wait to go back just to visit the staff we made friends with. Would definitely recommend to friends and family.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Great visit!

    Reviewed by Blaine M() on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Visit Armando on 8th floor, best bartender and so nice! Beaches are great, food was awesome,food is good . Only bad thing was showers were ice cold. But other than that, highly recommended, def coming back

    Good and bad

    Reviewed by 751shaunc(Scranton, Pennsylvania) on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Here are some pros to this resort. The bellman Gibran and Gerardo are awesome. Any questions we had they were able to help us. Maria at the front desk she's the best. Oscar in the Dessire bar makes the best drink along with Luis in the lobby bar. Cons the food was gross and the lobby AC sucked.

    Average hotel - needs some updating

    Reviewed by Janene C() on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My husband and I stayed at Dreams Sands for 5 nights in early September. We found a good last minute package deal and decided to go for it. Overall rating- average. This is an average moderately priced all inclusive resort that is small and right on the beach. We upgraded to Preferred Club and urge you to do it it when you check in. Updated room, super comfy bed, and premium liquor. Regular rooms need some renovation and we changed rooms right away. The staff was amazing. Armando Vega in the Preferred lounge was very attentive and welcoming. The Preferred Lounge was perfect for morning lattes and croissants. Sandy at the Preferred beach worked really hard and knew our drink preferences without having to to ask a second time. Hint- bring an insulated drink cup and re-usable straws. The beach is small but the sand is like powder and the water is very calm. Gradual slope- easy for kids, seniors, not very good swimmers. The food was hit or miss in the a la cart restaurants. Olio and Portofino were outstanding. The buffet was disappointing and very carb heavy. Housekeeping was inconsistent. Mini bar, snacks, and espresso capsules were not restocked daily. A call to the front desk fixed thIs within a few minutes. Honestly, we went to enjoy the beach and we were able to do that. Bring floatation rafts/circle to enjoy the calm water at the beach.

    Words don't do this place justice

    Reviewed by VictoriaWalsh(New York City, New York) on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I really don't know where to begin besides I haven't been home for 24 hours and I already want to go back. Not just to Mexico, but this hotel specifically. It exceeded every expectation, between the food, the hotel itself, and most importantly the staff. I've never felt so welcomed in a different country in my life. The people are so incredibly nice and truly make you feel at home and make sure you have the best vacation possible. A few to mention are Alberto from the breakfast buffet, so attentive and nice we asked to sit in his section everyday. My personal favorites have to be the bartenders Cesar and Roberto, and the pool entertainment Luis and Tania. Every day they greet you with such high energy and happiness and you can tell they genuinely enjoy their job and want people to have an amazing time. I seriously would go back just to see them again, such awesome people. The food was amazing, the Italian restaurant was my favorite. The rooms are beautiful, and the room service is awesome. If we needed towels and had to call someone they were there not even 5 minutes later. This hotel is all about making sure you have a smile on your face 24/7, besides from it being absolutely beautiful.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5