Finest Playa Mujeres by The Excellence Collection

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 8372 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Our incredible 3 month stay at Finest

    Reviewed by sylviasS8518DF(Playa Mujeres, Mexico) on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been here three months, and our stay, like every year has been splendid, great meals, great service, awesome service. Our favorite servers: Julieta Villegas whom I consider to be number one in the resort, always with a smile, remembers your name, likes, dislikes and ensures that every plate which arrives at your table is cooked perfectly and to your liking. Of course I would be remiss not to mention other severs which are also favorite of ours: Conchita, David, Luisa, Javier Cabañas, Laurencio, Pedro y Anahí,They are all incredible servers. Our Favorite captains: Antonio, Sergio, Hugo, Felipe, they are all helpful and make sure you are served properly and promptly, I am amazed to see that they all help out the servers by serving themselves and making sure every need is met. They are all under the great leadership of Julio Palma. Our favorite Chefs: chef Oscar from Dommo is our favorite this season as he was last year, every dish he prepares is out of a five star restaurant. Also chefs: Israel, Rufino, and Uriel are increíble. And our all time favorite is Chef Mauricio Sosa, always personally supervising that our needs and requests which are sometimes unusual, are met. Our beautiful room’s stewards: Tomasa, Leticia and Martina have made our stay very comfortable, we love the three of them. From the bar area: Alex, Carlitos, Giovani, German, Daniel are always ready and attentive to serve us and everyone professionally. We do have only one complaint during this incredible stay, and that is the entertainment group by the general pool, Regueton music is played daily at midday, very loudly. We consider Finest to be a 5 star or perhaps a 6 star hotel, and sadly the volume at which the music is played is cheapening this gorgeous establishment to a level of a low class bar, or like we say in Spanish ‘una cantina de mala muerte’ . I have complained several times but there seems to be very little supervision in that area. The ‘DJays’ wear headphones (for protection) and we the guests suffer the brunt of the excessive high volume of the music being played. Javier Cambranis and Marseille Padilla are great customer relations people, and always take care of us in a very special way. We still have two more weeks in this incredible resort and hope to return soon, Eric Cervantes, the hotel director for the last five years has selected the most efficient and friendly staff.

    Beautiful property

    Reviewed by Rachel12f() on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was an excellent all inclusive option in Playa Mujeres. The property was beautiful. There were many pools to choose from. Some days we wanted to be closer to the live music and activities so we stayed at the adults only pool. Other days we wanted to a more relaxed scene so we went to one of the many other pools. the rooms were very nice. I loved the large walk in rain shower. The food was pretty good for an all inclusive property. There were many restaurants to choose from which was great. The Breakfast was my favorite. The service at this hotel is superb! Israel at breakfast and Freddy at the surf and turf restaurant really went out of their way to make sure we had everything we wanted. I cannot remember everyone else's name but, to be honest, every employee at this hotel was friendly and provided outstanding service. I will definitely be returning to this hotel again soon.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Central Plaza Bar

    Reviewed by Sabrinaboss11() on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Miguel Angel is amazing at the Central Plaza Bar! If you want your drink order remembered, new drinks recommended and excellent service....Miguel is your guy!! 10/10. Go visit him if you’re there. You won’t be let down!

    BEST BAR TENDER EVER- MIGUEL ANGEL

    Reviewed by madelynm636() on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Miguel is AMAZING!! He remembers the names of all the people in my group! He never lets us sit with an empty glass and he remembers our orders when we get back to the bar each night!! Make sure you visit the Central Plaza Bar!!!

    Most incredible Trip!

    Reviewed by Lemorgan0907() on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First-timer review, halfway through our trip.... I’ll start by saying my family and I have visited many all inclusive resorts through the years. Our favorite has been the Valentin Imperial in Riviera Maya (adults only), just for reference. Since we are traveling with kiddos this time (18 month old twins...niece and nephew) we decided to try out FPM and we have NOT been disappointed!!! For starters, we are staying in Finest Club swim ups so that we can be in the swim up pools (building 5) while the kids nap. The service at the pool (shoutout Carlos) has been amazing and very consistent, and we feel close enough to the partying and beach to have fun but far enough removed in our swim up that we can enjoy some quiet time. Our drinks have been on point from central plaza bar and Carlos is so attentive. Our rooms are beautiful and the housekeeping is impeccable. The ONLY drawback (to me) is the noise at night. The rooms are in a very central location, which is great, but there have been either weddings right near building 5, or rowdy groups at the central plaza (right outside the building) partying every night until 1am. Definitely par for the course but worth mentioning. Not used to that kind of noise at resorts as spectacular as this. Would definitely pick these rooms again though. So worth it. The food has been.......amazing. We have done breaksfast both at the Market Kitchen and Dukes, and both have been awesome. Lunch has been either room service by the pool (get the club sandwich!), Dukes (awesome shrimp and bean burrito), or Insieme (the mushroom soup and shrimp risotto are out of this world). Can’t go wrong anywhere. Dinners have been great. Dukes was pretty good, Dommo was slightly underwhelming, but Shoji (Asian restaurant), surf & turf, and le petit plasir (French) were out of this world!!! Balthazar at shoji told us not to worry about a thing.... and ended up picking for us 4 incredible sushi rolls and multiple main courses that were incredible (including fried rice, braised ribs, and udon noodles). Sure and turf was super tasty (highly recommend the scallop soup and the lobster/beef loin). The decor in most restaurants is pretty standard, but tonight we visited the French restaurant and experienced true high-end dining. Roger, our waiter, went above and beyond from start to finish. From the crustacean soup, to the duck entree, to the beef tenderloin, to the incredibly knowledgeable sommelier, everything was a delicacy, and felt like fine dining. We stopped in for a espresso martini at the piano bar (I have no idea why this place is often empty.....literally....the atmosphere was lovely and the drinks were great). I highly recommend the spicy margs from anywhere but they seem to be the best from the finest club lounge. Our best shots have been the “Guacamaya” (pictures included). All in all, our stay has been incredible, and we will certainly become one of those families who are frequent repeat customers. I never thought a family resort could be so luxurious, and am so happy to have found a place that meets all the different requests of everyone traveleing in our group (fun, relaxing, lively, tempered, luxurious, kid-friendly, etc). Thanks to all of the reviews before us, and please ask anything!! Ps. If you’re nervous about taking the pandemic plunge, I am nurse from Boston and was nervous to travel. I have felt safer than I imagined I would here and really appreciate the efforts made by all of the staff to keep us safe. Addendum: Went to shoji again....Skarleth our hostess was so accommodating. Our waitress Luisa was so kind and surprised us with a beautiful dessert. Our sushi was a 10/10! Thank you so much for a memorable last night!