Panama Jack Resorts Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 10548 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    We are happy enough to return soon!!

    Reviewed by VJHaughton() on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I are enjoying our last night at Panama Jack Cancun. We were happy with EVERYTHING. Impeccable customer service all around. We especially loved dining at the Viaggios...our Hostess Mayrani always had a smile on when we arrived and when we left, out waiter Gualberto was amazingly attentive to our needs and always personable when we ate there. Special thanks to David the manager, his staff knows how to make you feel special. Amenities very clean and other offers at the resort were wonderful. Check them out ASAP

    Family vacation!

    Reviewed by Jhayek_84() on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great resort, amazing staff!! Second year we visit Panama Jack with our children, and we’ve had nothing but a great experience. Food was amazing, the room, drinks, the entertainment for our entire family was amazing. Constantly have something to do for the entire family at main pool, lots of fun!!! Brunch at deck 74 was always great, Moises took great care of our family second year he does, we were excited to see him again this last time. The ladies at the kids club Ana, Andy, Melissa, and Mayna made it impossible for our 6 year old daughter to ever want to leave. We had a difficult time with her wanting to hang out with us because they had an activity for them all the time and they were extremely sweet to our girl. Luis from entertainment made it so much fun for our boys that they became part of the entertainment group for the week we were there, they loved every minute of it. They were never bored, and we never felt the need to leave the resort. Our servers, Jhordy, Daniel and Victor by the pool and the cabanas on the beach gave our family amazing service, from ice cream for our kids to our drinks and food, they really took great care of us! Take care of your servers and they will take care of you. The staff at this resort made it difficult for us to want to leave, we can’t wait to go back again!!!

    Panama Jack Cancun

    Reviewed by 78MaryBr() on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Overall a good resort. The staff is very helpful and friendly the room are spacious and clean ( a little damp at times ). There’s a mini bar in the room that is stocked every day ( would have liked to have note than 2 beers in there , but what can you do?!?) The beach is beautiful you can walk for hours. The food was average. Breakfast buffet was your standard breakfast, lunch we got the taco and burger bar and dinner we tried the Italian ( very disappointing) , Mongolian was ok , our favourite was the Mexican hands down. We went there 3 nights out of 7. No issues getting a chair by the pool. The coffee bar was great and the coffee was amazing and they bake fresh cinnamon rolls throughout the day. Last day we went for a massage ( Tequila Sunrise) AMAZING!!! Would definitely return!

    SCAM SCAM SCAM

    Reviewed by noahsmar(Chicago, Illinois) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    As soon as we walk in the room we see the mold shown below. Then we sign up for a "supposed," breakfast where we are only going to hear about the resort. We only did this as the car salesman...promised he could get us into an oceanview suite if we show up to the presentation.Turns out that was a huge lie and it was a timeshare presentation at the Hyatt down the street!!! Then we sign up for a 80 minute Mayan massage that's really 60 minutes with a 4 minute so called Mayan ritual that was such a scam. We also have pics of mold from the restaurants that we are at that we submitted to the US Embassy so that we can get this resort on the do not travel list. Lastly, we complained to the manager but he didn't even bother getting back to us. I will keep submitting this review for the next month or so until this resort gets the rating it deserves.... We check out tomorrow.. Don't make the same mistake we did!!!!!!

    Viaggio

    Reviewed by Sarah G() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Viaggio is amazing! Had our dinner with Luis as the waiter who was very knowledgeable with wine and made fancy plate presentations for us. The manager, David, accommodated us when it rained for our supposed to be outdoor dinner and prepared a table for us swiftly. Food prepared by Diego was excellent too! Would definitely go back to this restaurant! ??????