Hard Rock Hotel Cancun reviews
19103 TripAdvisor reviews
Need serious attention
a63240dd42fd20e92024 on Mar 24, 2024
This hotel is trash ,it needs serious renovation,it stinks and bathrooms smell like sewage. The food is disgusting and not very many options .The chef needs to do better .The rooms are dirty and towels are torn and worn out .Total waste of money !Please don’t stay here
Good experience with great service
102sant on Mar 22, 2024
Gerkyl and Alexis were great. They helped us throughout the process of dinner reservations to transportation. They made the trip more enjoyable and fun. It was s short trip but had lots of fun and relaxation. Hope to get them again in future travel
Zen Sushi Bar
Olivia R on Mar 21, 2024
We stayed at the Hard Rock Los Cabos in Feb of 2024. We went to the Zen restaurant and did the sushi bar. It was the highlight of our trip. They don’t give you a menu they just make your food according to preference and Miguel and Tay worked absolute magic! It felt like a private dinner with a personal chef! They were so attentive and kind! Amalia was our waitress and she also made our time at the Hard Rock a lasting experience! If you head to the Hard Rock Los Cabo’s make sure you stop by the Zen sushi bar and meet Miguel, Tay, and Amalia they well make your stay 100% better!
The most amazing Vacation! Well done Hector and AB and Hard Rock Hotel!!
Lbrown311 on Mar 21, 2024
The hotel is amazing, staff is very friendly and accommodating. Rooms are spacious, beautiful, clean and comfortable Hector and AB were phenomenal Butlers, they are helpful, quick and very friendly. Hector and AB made our vacation worry free. Two of the best!!! Can't wait to visit again!!!
Family spring break vacation
Nicaragua1975 (Dallas, Texas) on Mar 20, 2024
We had a wonderful vacation. Our Butlers Alexis and Gerkyl were awesome. We are very grateful for their support to make our stay unforgettable. They were very attentive to our very needs and always willing to help with advice for restaurant reservations.