Hard Rock Hotel Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 14426 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Hard Rock Hotel Cancun

    Reviewed by Noemi_winter() on Nov 30, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The Hard Rock Hotel Cancun was amazing experience for my family. We have been there for 1 week in November. Our ocean view room was on the 4th floor. It was breathtaking. The room is enough big, and the cleaning staff did a great job every day. The restaurants were nice especially the Ipanema and the Zen. The bars were good and the service was excellent. I gave the staff a big 5star. We had only one bad experience, what was the restaurant Ciao. We ordered a seafood pasta and we got stomach ache and diarrhea. So be careful. Overall I recommend this hotel and we are planning to go back.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Family Dinner

    Reviewed by 448greggb() on Nov 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went to the ipanema restaurant on the beach, and our waiter Antonio gave us amazing service and made the overall experience incredible! The violin/accordion duo was also very talented, and fun to be around. I would definitely recommend this restaurant, waiter and musicians to anyone visiting!

    Service is exceptional

    Reviewed by drgregoryb() on Nov 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our family has visited many all-inclusive resorts in the last 25 years, but the service, food, entertainment,and overall vibe of the Hard Rock Cancun is why we returned for the second time last week. The staff consistently seems happy to make your day easier and better and always replies: “it is a pleasure “ to our thank yous. Special shout-outs go to : Principe(Jesus) and Raul for making our days so relaxing and enjoyable at the 3rd floor pool. Really kind hearts and worked so hard for everyone!! Thank you!! Also to Santos in the I Panema restaurant went out of his way. As well as Mago, our exceptional breakfast waiter in Zen. You all are Rock Stars to us!! Thank you again!!!

    Nice and excelente experience

    Reviewed by 409mauricioc(Bogota, Colombia) on Nov 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Must go, the best host is príncipe in the 3 floor is a really good guest you have to hgo and ask for fin very good place but try not to be with Gustavo Solís he is the worth he always is Ruth I don’t like him

    Elvis Rocks!!

    Reviewed by MARK605(FRANKFORT) on Nov 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just got back from a great week in Cancun. We stayed last year too and this year was wonderful. The staff did a great job with the covid situation. Elvis, concierge, out did himself. He went above and beyond for us and made us feel like real Rock Stars. You are lucky to have him as part of your team!!!!