Hotel Playa Cayo Santa Maria

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 8208 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great first time Cuba vacation! Coming back next year

    Reviewed by Eyerinie() on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was our first time to visit Cuba. After hours of research and calling around we decided on this place - and were never disappointed. Everything went smooth - from arrival to Santa Clara to our departure. Hotel is very nice, clean and bright. We've read a lot of complaints about food - there's was always something we could find that we enjoyed. Of course it's different, there's no taste enhancers, it's all natural. There were also bad reviews on customer service. We did not encounter any problems. One of our keys just stopped working and front desk staff resolved it fairly quickly. Just don't expect it to be Holt Renfrew, and you'll be happy. They are trying really hard. Our Room was nice, clean and spacious. We were in block 7, very close to beach. Beach, there's no words to describe it, you have to see it. We also went to Havana by plane. If it's your first time in Cuba, you have to go to Havana. If it's not your first time in Cuba and you haven't been to Havana- shame on you. Great experience! great city, lot's of colors, beautiful. Our guide was awesome, he spoke english and french, which I thought was outstanding. We went on snorkeling/diving tour - that was great too. Both tours we booked at the hotel lobby with Gaviota tours ( spelling might be wrong), lady there was really helpful. Over all we were very happy and coming back Jan-Feb 2020! can't wait :)

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Send me Back

    Reviewed by Thegjway(Cayuga, Canada) on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The worst part is leaving. Becoming friends with other 40 new people in such a short time is alot to take in. Sometimes we don't know what we are missing until we experience a real happiness and share a connection with people who are once strangers. Perfect weather, a beautiful beach, expertly maintained grounds all come standard. This place has it all - great service, a large variety of food options so there's something for everyone, daily activities, live music, live engaging entertainment and even complimentary dance lessons. Every day is paradise. Loved the coffee, the rum, and the endless beer and most importantly, the comfort and luxury of being taken care of like family. I feel like I left a part of my heart there permanently. Shout out to the other tourists who we had a blast with. Remember not everything that happens in Cuba stays in Cuba, because you can take love and friendship home with you. Special thanks to some very special people who make the world a better place: entertainment team Ray,Viktor,Julio,Leo,Yadirka,Lanys,Liado,Yordany,Jorge,Raikol,Rodny, bartenders Renato, Lernier, Domingo, Joice, and Rueben, Servers Ariel, Alejandro, Dayan And Alexei for helping us to our room upon arrival.

    Just love the place and its people!

    Reviewed by Myriam1Soleil() on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We will be going for the third time this year only! Everything is great, the staff, the food, the site itself, the rooms... To try it is to adopt it. Dyansy Hernandez Garcia, Aliannys Rojas, Yusleidy Cabrera Garcia, Ariana Cabrera, Leo Martinez, Omar Ernesto Franco Perez, Mildrey Ferrer, Yoice Perez, Paulino, Ariana at the coffee bar...you are all the best! I just can't understant when I read negative reviews. So, by the way, if you're complaining kind, stay home!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Disappointed

    Reviewed by Nelina_J(Calgary, Alberta, Canada) on Nov 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is a nice resort. The food is good. The rooms are clean. However, the staff do not have any customer service skills. Especially the front desk and guest service staff are very road. The resort is not safe. Our room was on the ground floor. We left our swim wear out to dry over night and it was stolen. We reported this guest services and instead of being sympathetic, they got mad at me for that. The buffet and restaurant stafff are nice. It does not appear that they like brown skinned people. The activity staff totally ignored us. I requested a room on the second floor and it seems like that was too much of a hassle for them so we just stayed in the room on the ground floor. I was really disappointed. Will not be going back there.

    Individual ratings:

    Location

    Location-3

    Service

    Service-1

    A fantastic getaway in a stunning location

    Reviewed by lfl747(Ottawa, Canada) on Nov 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I can't say enough good things about this resort. This was my 4th vacation in Cuba and my first at Santa Maria -- hands down it is my favourite. The beaches are jaw-dropping (clear turqoise water and sand for days). The resort is the perfect size -- everything is within a short walk. The rooms are clean, comfortable and modern. The shower was hot (with a rain showerhead which is a perk in my books), and the a/c was powerful. I think I had the best coffee of my life at the coffee bar. I definitely had the best pina coladas of my life at the swim-up bar (thank you Ruben!!). But what really struck me was the staff. All of them -- cleaning, maintenance, front desk, bar, buffet, a la carte, entertainors -- they are incredible. So friendly, fun and helpful. I would personally lose my mind if I had to be "on" all the time but these guys are professionals and really bring the fun. Special thanks to Ray for helping us gals get our dance on, and to the whole entertainment team for being so awesome.