Overview
The all-inclusive Occidental Cozumel is located just a 45-minute ferry ride from Playa del Carmen. Perfectly integrated in its natural surroundings of mangroves, white sand beaches and tropical gardens, the resort offers access to the world’s 2nd largest barrier reef – Palancar Reef. Guests will also enjoy three pools, spa, five bars, a disco and seven restaurants. Royal Level accommodations offer unlimited access to our specialty restaurants, an exclusive à-la-carte restaurant, complimentary room service, and more.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per room per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
247
Inclusions
- Daily activities
- All meals and snacks
- Non-motorized water sports
- Kids Club (ages 4-12)
- All gratuities
- Nightly entertainment
- All taxes
Rooms
Amenities
Location
Reviews
Reservation Nightmare for a Dive Business Owner
jrmusmc73 (Webster, United States) on Mar 21, 2024
Your Reservations department needs a wake up call! I was looking to use Occidental for future stays with my groups from my Dive business. several of my people booked, and then 2 cancelled. The reservations guy neglected to charge the card I gave him for my room, until i called asking about it, and was instructed that there wasn't any rooms left.... Oh wait, yes there is one, but you can only stay 2 nights, go away, and then come back for 4 more, instead of the 7 day stay you requested a full month in advance! Then 24 hrs later, Oh we have a room for you for your full stay, but it will be $798 extra for the one nights stay... are you freaking kidding me?!?!? This was the Barcelo's reservations guys fault to begin with! Once i finally did get to the hotel, the front desk Mgr Walter was awesome and found my room for me to stay the full 7 days and it was only $340+ more..... My whole Occidental cost wasn't supposed to be more than $1300 without the dive package, and it ended up costing me over $2,500 in the end!!! ????Not only that but we own a dive shop on the Island, and my Instructor there that was with us, wasn't allowed on the property without paying an outrageous fee??And even was given a hard time just come to pick us up or drop us off at the front. I own a Dive Shop in Houston, Texas, at NASA, and will never suggest this hotel to anyone I come in contact with, or groups I bring to the Island of Cozumel!!!
We want to return even though there are some issues.....
Elizabeth D on Mar 20, 2024
We repeatedly heard that the water was filtered and safe to drink but we had drinks made with ice, then struggled with stomach issues the entire week and even after returning home. Every person we met and talked to said that they had diarrhea and stomach issues. There was only one white wine (chardonnay), one red, and one sparkling …. All lousy. I REALLY wish they offered a good quality Pinot Grigio or Sauvignon Blanc…!! The employees are friendly. Alberto and Leon in First Club were amazing, hardworking, and helpful. We did complain every day that our refrigerator was broken and nothing was done about it. The rooms were clean but did smell musty and damp. I struggled to sleep because the pillows smelled so bad. We didn’t have a screen door to our tiny balcony which would’ve been very nice. There isn’t a snack bar or way to get a bite to eat without being seated at a restaurant or buffet (or get dressed and go to First Club). The pool bar isn’t staffed well enough. We had to bring wet towels back to the room quite often because the towel person was either not at their post or had already left for the evening. The first club area is lovely, relaxing, and inviting.
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