Occidental Cozumel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6702 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Resort for a day, Thank goodness

    Reviewed by bryters(Rosemark, Tennessee, United States) on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We were ready to go after 1/2 hour. We checked in, and they pointed down the hall and said the beach that way. No tour, or details on where to go or where to find snorkeling equipment, kayaks nothing! Another Royal Guest said it was the same for him. No beach bartender, beach lounge chair were all taken, except a couple of broken lounges that wouldn’t recline. You had to walk up to the pool to wait at one tiny bar to get a drink. It was big enough to serve two people at once. No sitting at the bar. They had message tables, but no therapists! Food was beautifully displayed and tasty. There was music by the pool. The beach was small and quiet. Very disappointing.

    Our perfect wedding

    Reviewed by Carter6480(Niagara Falls, Canada) on Jan 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a great experience!! We visited the property last year and fell in love with it. It was the perfect location for our wedding. Right from the Moment we started planning.. Everything fell into place Working with Nadia was a joy. It took the pressure off some of the planning. We had 30 people traveling with us for our big day. I can speak for us all to say that the food, rooms and hospitality were great We wanted for nothing. If we needed something, or was taken care of right away We look forward to returning back to the Occidental in Cozumel.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Not bad, not great

    Reviewed by Raptorswin(Toronto, Canada) on Jan 24, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We are at the Occidental Cozumel. Luckily we didn't pay too much. In general an ok resort. Staff is nice but clearly not enough to service the clients. Rooms are clean but you can hear everything next door. The beach is nice. They dont have enough chairs on the beach and chairs are not well maintained. We had to buy beer at the store because the draft beer they serve was watery and warm. Food is poor to ok. Even the a la carte restaurants are at best - bland. No swim up bar and only 1 small bar to serve the beach and pool. ( 1 bartender) We did excursions and ate in cozumel to break it up. It's great to be in the Sun and the beach is nice. So you get what you pay for - just dont pay too much... As a frequent traveler I would give this a 3 star rating

    Perfectly relaxing

    Reviewed by lscottbeh(watsonville, ca) on Jan 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort was just so lovely. Every single person we encountered there was incredibly friendly and helpful. Our room was immaculate every day. They were very helpful at helping do the activities we wanted to do to explore the island. The beach there is just beautiful, and you can snorkel right off the beach.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great resort

    Reviewed by Stephanie K() on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed here with a group for a dive trip. The room was very spacious and clean. It looked like it had just recently gone through an upgrade. The staff were all really nice, the beach was clean, but bring water shoes to get yourself into the ocean, as it is very rocky and shelly until you get to waist height. The pools were cool but refreshing. One thing we didn't like was the adult pool did not have a washroom handy. You needed to either walk to the beach and use the one attached to the lunch buffet restaurant or walk back to your room. They should consider turning a suite in unit 19 on the ground floor into washroom stalls for the pleasure of the adults using that pool. Victor is the bomb!! Definitely hit him up for a bevvie while lounging around the adult pool. Over all a great trip! Would definitely stay here again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-4