TripAdvisor Traveler Rating

Moana Surfrider is a wonderful Marriott brand hotel located on the Waikiki beach front, We enjoyed our stay here more so than at its sister property, Royal Hawaiian “Pink hotel”, down the street. The swimming pool is much larger here but we were so surprised that pool chairs get all taken so early in the morning. They provided us with beach chairs so we were able to sit on the beach. It was very convenient to walk on the beach to see the amazing sunset as well as hotel restaurants (Veranda & Beachhouse) have great food & ambience with ocean view. It’s so centrally located we walked everywhere and didn’t need a car. The room was very clean as you would expect from Marriott hotel and beds were very comfortable. We had an ocean view room with a balcony but the balcony was not accessible during our stay. The hotel offered us $100 credit each night, so that was a pleasant surprise. We love Marriott hotels and this is one of our favorite hotels.

We had the pleasure to enjoy the dinner and breakfast in your restaurant and we would like to mention that Jody made our experience with you incredibly beautiful. The warm welcome we got from her and the respect was something I will never forget. She is just amazing and I wish I would have the chance to see her again. The good itself was very nice and service was very good but again Jody was the one that made our experience with you AMAZING. She is wonderful

My husband and I were so looking forward to returning to Hawaii after 40 years. We chose the Moana Surfrider hotel on Waikiki Beach. We had booked our stay for 5 nights. What a disappointment! The hotel was not as advertised. It was dated and worn. The furniture in the lobby was grungy looking as were the carpets. The room was sub standard. There were hardly any amenities. Just a bar of soap and some body lotion. No shower cap. The worst part though was the fact that to get an umbrella and 2 chairs, we would have had to pay $100.00 USD per day. This is outrageous! We have been to many resorts all over the world and nowhere did they charge for chairs and umbrellas. On top of that it was impossible to even get a couple of chairs as they did not have enough for everybody. We ended up buying an umbrella at a store across the street and sitting on our towels at the beach. This was so disappointing. The prices at the hotel were also ridiculous. Breakfast was close to $50.00 USD , not $10.00 as they advertise on their website. The waiters at the bar were very surly. The pool is very small and not enough chairs to sit on. People wandered around the hotel in their swimwear and left puddles of water in the elevators. Altogether an unpleasant experience especially for the prices they charge!!

It's based entirely on the luck of the room that you get. We reserved an oceanfront room, and what we got was a low floor view of palm trees completely blocking the view. We never should have had to pay the same price as the other oceanfront rooms. We also got to stare at clothing that had blown off of balconies and landed on the roof below us, seemingly never to be retrieved. You should know going in that this is an old hotel, so even with their updates there are limitations. There are very few outlets in the room, and for some reason they don't have the lamps with outlets or usb charging. We could hear every conversation from the room next to us. The service was hit-or-miss, which included both great, friendly people and employees with a poor attitude. There was only one elevator for our section, and no usable stairs. We had to wait every day because the elevator was full.

I just don’t understand how anyone could be unhappy with this place . This facility is beautiful, professional, classy and really cares about the people who stay here . I have been here multiple times now and I must admit , I also love seeing the loyal staff here as well .