Turtle Bay Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5713 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Excellent hotel at perfect location

    Reviewed by famstreefland() on Aug 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel was perfect for some days of leisure. Lots of facilities and plenty of things to do. The sea and the beach furniture (you can rent a lounge bed) were just perfect. The food at LeiLei’s was great and the staff was very friendly

    Nice location, dated property lacking maintenance and nickel and dime policies

    Reviewed by TravelingBigBob(Tiburon, California) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    First time staying here (and last). The whole trip felt like we were on a stationary cruise ship .. and not a premium one, but one that you can book a week all-inclusive cruise to Mexico for like $200 for the week. Lines of people, understaffed, overpriced frozen Sysco food. Get the drift. Except, that Turtle Bay runs $500-1k all-in by the time you account for the fees and hidden luxuries like using pool towels, beach chairs and umbrellas (which they charge for!).. or parking your car in a self-park lot. The main complaint i have is service, product and overall maintenance of the property is inconsistent with the price. No one is outright mean, but it's just average all around. Small example but they don't maintain the pools well which is the key attraction. Guests on repeated occasions asked for the pools to be netted in the morning of a layer of a ton of dead insects and leaves. The filters were dumped of leaves on the fake grass and sat there all day. This is in the context of pool staff standing behind the towel shack and just hanging out. Walk around and help clean up the mess and maintain the pool area! It is just really odd, but there's clearly a management or process issue at this property. The location is beautiful. But it really stops there. The lobby feels like bus station from the 70s, the hallways have room service trays in the hallway for long stretches of time and begin to smell, and you need to fight for lounge seating at the pool since the hotel doesn't have enough supply to meet the need. They count towels and require a room number and name to get a towel and then there's a fee of $35 per towel if you don't return them. So you're scrambling for a pool chair, protecting your towel at all cost, making sure to return it, and then can order direct-from-frozen-Sysco hamburgers on the pool menu. If that sounds like your flavor of relaxing vacation, you've found your place! The $49 daily resort fee doesn't cover lounge chairs, umbrellas or literally anything on the hotel's private beach. The sand is free. Parking is $15 per day and valet is $20 per day. I've never heard of not having access to beach chairs at "luxury" resort. Most not only give you access, but they have enough for all the guests, they setup the towel for you and generally are there for guest service vs selling extras. All of this is inconsistent with a resort which charges $500+ per room (all in) for a decent room. We booked a vista floor ocean view room which was all-in with taxes and fees $650 per night. Piece of advice, don't book this upgrade since the free "breakfast" entails Costco muffins and pastries, cereal and fruit setup literally in the hallway by the elevator. People reaching over each other in their pajamas at 7am when it opens as if they have not eaten in a week. Then people sitting on chairs setup in the hallways overlooking the hotel's roof or on the floor eating off little paper plates with plastic cutlery. All quite depressing to be honest, but no judgment if that's your jam. Housekeeping and general hygiene throughout was not good. I think they are understaffed. Turtle Bay hosts weddings on the beach side and unbeknownst to you, you're also invited! The room windows and walls aren't insulated well since the property is old ... so you'll hear and feel the bass if there's an event. The band was rocking, but getting the toddler down required some serious white noise. Last day there, a note was slid under the door that the water would be turned off intermittently throughout the day due to a repair to the main. What does that mean. No shower before the flight home. This maintenance is scheduled in peak July vacation season during the middle of the day. Seriously. What does this mean? The one toilet at the pool with one stall would have multiple people use it with no ability to flush. When mentioned to the pool staff, clearly they did not care. It summed up the whole experience. Turtle Bay was probably pretty incredible back in the 70's. Sadly, the deferred maintenance, penny pinching policies of new ownership, and decades of financial turmoil and multiple owners has once and for all caught up with the property. I'd stay there for $250-300 a night. At $650, it is a complete rip off. PS - when guests check in, they are likely getting off long flights, so a simple, "welcome or aloha" would be very appreciated. Likewise on check out. "I hope you enjoyed the stay, can we help with anything else" is nice. The front desk staff is not friendly and there's a constant line to check in and out. Get used to lines. Hire more people and some basic hospitality training would go a long way!

    Individual ratings:

    Service

    Service-3

    Value

    Value-1

    A little underwhelming

    Reviewed by kzez() on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We are currently staying at Turtle Bay for our honeymoon. Our room, with a beautiful ocean view, is underwhelming- and we paid A LOT! Everything costs extra to either rent or buy. To top it off, a movie is filming on the grounds for what looks like will be our entire stay (we were told they would be finished yesterday but clearly that’s not true). There are places we can’t even walk because of the production and it’s extra busy and noisy. 15 bucks a night to self park but they don’t check up on cars or give a tag so you can just tell them you don’t have a car and probably get away without paying. Also, non-hotel guests are allowed to park in the ‘self-park’ lot to use the beach so finding a spot can be a pain. Otherwise, we are enjoying the beach (we’re snorkeling every day) and views.

    Staycation or Relaxing Few Days - A MUST!

    Reviewed by RichWhipple(Kailua, Hawaii) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Turtle Bay Resort is a wonderful place to escape the hustle of Honolulu/Waikiki for a relaxing staycation, if you live in the islands. Or if you're visiting, it's a great place enjoy Hawaii without all the pressure of the tourist driven economy. The beaches are very nice, the several food options are all excellent and if you want to be active there are many possibilities. We went this time for a wedding and it is/was a very nice setting for great memories and lots of fun. If it's not there already you list, add the Turtle Bay Resort to your list of must places to experience and enjoy.

    Turtle Bay Resort

    Reviewed by angela_bertacco(Christchurch, New Zealand) on Aug 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Great location with nice pool area and beaches. Property itself well overdue for a refurbishment as looking dated and tired. Food was very average apart from Roys Beach House which was excellent. Will not be making a return booking.

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