Fairmont Kea Lani

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5286 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beautiful property

    Reviewed by Peter03142011(Los Angeles, California) on May 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My spouse and I just returned from a week at the Fairmont Kea Lani and we had an amazing time. We had an amazing server by the name of Robert in the KO restaurant. He was a local and was extremely friendly and helpful giving us some great tips and ideas of things to do. We also had great service from Tamatha at the restaurant for breakfast. She was extremely attentive and although the restaurant was very busy the service and attention to detal was outstanding. Way to go Robert and Tamatha! Early on during the trip we had one bad experience with our server for breakfast. His name was Chris and he was not attentive at all and seemed very flustered. He even knocked over my glass of champagne so clearly he was having a bad day. Even after having a bad experience we were so happy to go back other days and have amazing service by Tamatha. The property is just beautiful and we loved the grounds and feeding the koi each morning. We thoroughly enjoyed our sunset cocktails while listening to the live music. We can't wait to go back!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Great vacation

    Reviewed by Lorraine T() on May 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a beautiful resort with great attention to detail. The grounds are beautiful, the rooms are very clean, spacious and comfortable. We had a situation in which I thought I had misplaced an item I had packed. Jed from security not only checked lost and found, but retraced my activity to determine if I had left it somewhere. Incredible service. Also, Dane from the AMA Bar & Grill not only provided great service but he is quite funny and entertaining. All the staff was so helpful and very accomodating. The service we received made us feel very special.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Great place but food could be better

    Reviewed by Noël A() on May 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    When the best food turns out to be from the cafe (pizza) it should be an indicator that some work needs to be done. The breakfast buffet and KO restaurant were great but much improvement is needed for casual lunch. The lunch specials and happy hour were not great nor remotely of value. I would definitely stay at the Fairmont again but go elsewhere to eat for lunch.

    Bravo

    Reviewed by Daydream29733240742(Los Angeles, California) on May 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    A wonderful trip and a wonderful stay. Looking forward to coming back in the fall/2019. We came to the Kea Lani in October 1999. Whenever we visit Maui, this is where we stay. On our most recent visit, you guys out did yourselves! Bravo and Amen.

    Great place to unwind

    Reviewed by live2Spalove2travel(Island of Hawaii, Hawaii) on May 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I needed a quick break and found the perfect place! You don't have to worry of anything, super warm people, spotless, super comfy bed with astonishing views from the Lanai. Try different options in food and all tasty, but KO has that special element plus Lisa is a great server and absolutely knowledgeable of all dishes and Island tips. And of course the Willow Stream Spa so relaxing not to loose. Love walking and there are many trails to enjoy.

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