Grand Wailea, A Waldorf Astoria Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8140 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Great Visit!

    Reviewed by TahitiZ(Milwaukee, Wisconsin) on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We did not stay at the Grand Wailea but I wanted to share my experience of our visit because everyone was so welcoming! We were visiting from the Lahaina area and we decided to visit the Grand Wailea. We first arrived at an entrance that apparently was not for visitors and the Bellman kindly directed us to a more central visiting point at the hotel. We left our car with the valet who was super friendly and we walked around the resort and the resort beach! The resort is beautiful, with outstanding views, stunning decor and lush grounds. Every staff member went out of their way to make us feel welcome! If this is how they treat someone visiting for only a few hours, I can only imagine what a wonderful experience it must be for guests staying at this resort.

    Individual ratings:

    Service

    Service-5

    Great Holiday Getaway

    Reviewed by 504JoeF(Chicago, Illinois) on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We arrived at the GW on Christmas day and stayed for 9 days. My wife and I had visited before but this was our first visit with our 2 adult children. We told them about the pools, waterslides, activities, etc. and are pretty sure they thought we were exaggerating. However, after one day at the GW they agreed that they felt like 12 year olds again and were having so much fun in the water. And how can one not have fun here. We enjoyed the food/restaurants (except Bistro Molokini) and always experienced great service in every aspect of the hotel - from check-in to check-out. We loved it so much we made reservations for the next holiday season right after we left.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Great family vacation spot...

    Reviewed by William P(Buffalo, New York) on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a truly remarkable resort unlike most other hotels. The grounds are magnificent, the pool is huge and fun, and the staff is so friendly looking to create wows. My family had a great time at the Grand Wailea in Maui. Top Pros: Beautiful facility all around overlooking the majestic Wailea Beach The resort pools are unique and fun for all ages (love the free sunscreen) The view of the hotel is breath taking The Hilton Honors Diamond breakfast was really good Cons: The food is a bit pricey

    My FIRST and LAST stay at Waldorf Astoria!!!!

    Reviewed by CherryT0576() on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    First I am a HH Diamond member and I am a Hilton Grand Vacations member. I hardly write reviews but I was so put off by this place I have to!!! Needs updating and Terrible customer service!!! First the lazy river is more like a lazy block,,,,its less than 2 minutes round trip! Also the rooms are so outdated, the tub and shower has seating but the tile is so dingy looking that nobody would even dare to sit on. You have to add everyone's name to the reservation for the pool bands...but I was not aware of this. So when I went to get my bands the "manager" Tiffany would not let me get bands...I get that. But as a manager, she should have explained policy, instead she talked to me like i was stupid and belittled me. A real manager would explain policy instead of saying "I dont know what is so confusing to you" ...how rude. She really needs to either be FIRED or get some serious training!!!. Besides the horrible "Manager" Tiffany, the hotel charges for EVERYTHING!! parking is 40 a night, more than 4 a room is extra, the "LAZY RIVER" doesn't even have tubes to float in, you have to buy them for at least $8 each!! What the Hell!??!?! save your money because like I said its not a real lazy river. I suggest you save your money and go somewhere else!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-2

    Loved

    Reviewed by Kristi6(Pensacola, Florida) on Mar 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I would 100% come back to the Grand Wailea. Our room was beautiful and comfortable. The bathroom was huge. The grounds were gorgeous. The staff was accommodating and very nice. We had a great time in the beautiful pools with slides and the water elevator. Zero complaints.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5