Hilton Garden Inn Kauai Wailua Bay

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1350 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Nice snorkeling cove

    Reviewed by Desigal7(San Francisco, California) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Nice hotel with reasonable prices. AC not working one night, and technician came right away at 10 pm and fixed it. Very surprised. The grounds are well maintained, and nice design(especially the Tiki bar). Good service and next to Kapaa’a. Plenty of good places to eat. Would stay here again. Would love to try cottages.

    Smelly room in Kauai

    Reviewed by Micheal S() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The room smelled like insecticide from the beginning. When I complained to the front desk they reported there were no other rooms available. The next morning i was promised the room would be throughly serviced. By 6pm that night, the room was not serviced at all. Another complaint to the front desk got me a new room in the back of the hotel with a door that did not closed (paid for an upgrade but did not get reimbursed to the downgraded room). there were a lot of drunk 20 year old running around the pool.. I have no idea how any kids could have played in the area safety. It was so bad that at one point the drunk men were crashing into my sliding glass door. There was a huge fight outside by lanai at 11:30 pm when the police came and arrested 4 men. Horrible experience. They took 25 dollars off my stay for my inconveniences!! what a joke

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-2

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    STAY AWAY! A dump.

    Reviewed by BarefootGaloot() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I left after only 4 nights because my back is in spasms--the bed is TOO SOFT. I told the front desk, their suggestion was to add more pillows to make it softer! The shower head is 5' high. The cable tv is some stolen package with "no info provided" on every channel. And in spite of the fact that I have a VERY GOOD REASON for canceling, they are refusing to cancel the remaining nights I have reserved! Oh, they slap on nearly $50 in hidden "resort fees" that they never tell you about up front. I'll avoid all Hiltons in the future, whether for business or pleasure.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Service

    Service-1

    Adjacent to Lydgate Park

    Reviewed by Elaine C(Cedar Hill, Texas, United States) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    A Cottage next to Lydgate Park entrance was our home for 3 weeks. Our patio had a clear view of the ocean. The sound and soft breezes entertained and relaxed us. We used the small kitchenette to make oatmeal and coffee since our schedule did not match restaurant and buying hotel oatmeal is "interesting". We kept the frig full of water, justice and soft drinks. Walking across the park to the beach was a pleasure. It's an island and there are chickens everywhere but they aren't obtrusive but feeding them isn't a good idea. There's a Tiki bar and a restaurant on premises along with a small "convenience store" by the front desk. Several of the staff were amazing and helpful.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Will come back.

    Reviewed by TawnyaNormam(Marion, Indiana) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The location was not far from the airport and close to many things. Check in and check out was seamless. The staff were great! Very friendly! The lobby was beautiful! Only complaint is that you can't adjust the a/c setting below 70° and the room was stuffy and warm.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5