Grand Velas Los Cabos

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 817 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    5 Star Experience

    Reviewed by V5494RYlaurens() on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited Jan 2021 for our anniversary! From the moment we stepped out of our taxi we were pampered. Champagne check-in, amazing open air lobby then taken to our beautiful rooms (they all overlook the beach so every view is perfect). The service at this place is unbeatable. The concierge is 24hrs at your service and they communicate with you throughout the day. Anything you need they will bring to you ASAP! Great English is spoken by all employees. The resort was a bit quiet when we went presumably because of Covid, so if you’re looking for a more lively and busy atmosphere I would give it a few more months. The restaurants only operated on certain nights and many of the bars as well as the buffet were closed. Regardless, we still had amazing food and drinks specifically, Cocina de Autor (8-10 course creative meal) and Lucca! The spa experience (couples massage) was one of the highlights of our trip so make sure to make a reservation there. Tip: start the spa early since it takes about 3- 4 hours including the water ceremony (totally worth every second though). Make sure to visit Cabrilla for lunch and get the ceviches and ask for fresh oysters and clams!! They grow them there in a tank so super fresh! The pool is beautiful and heated. Make sure to wear sunscreen since the sun is so powerful there. I was worried it wouldn’t be hot enough with avg temp 71, but it was perfect warm temps. Overall we were blown away by the scenery, service, cuisine and quality of the drinks. Hope we’re lucky enough to return here one day!

    We’ll Be Back!

    Reviewed by DeDeDaniels(Torrance, California) on Jan 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the moment we stepped on the property until the moment we left, we couldn’t have been happier. Our two concierges (Ricardo and Laura), the staff, waiters, even the chefs went out of their way to accommodate us in a 6-star fashion. We felt extremely comfortable while there, as far as Covid protocols. Our temperature was taken any time we entered a building where there would be other people, we were offered hand sanitizer at every turn, and all of the staff who brought us food or drink wore masks and face shields (all others wore masks). We celebrated a birthday while we were there, for which they provided a special, romantic dinner, featuring only us, the chef and two waiters! The food was fabulous, the spa was one of the most beautiful we’ve ever seen, the gym was amazing, and the grounds are absolutely beautiful. We’ll be back!

    Amazing Service!!!

    Reviewed by Dssmith1006(Chandler, Arizona) on Jan 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I have stayed at both Grand Velas Los Cabos and Riviera Maya. The staff goes above and beyond to meet your needs! I wanted to give a special shout out to Blanca in reservations. We have had to reschedule our trip multiple times due to Covid but she has gone above and beyond to assist us with changing our reservations. She is fast to respond and always willing to help. We look forward to our next visit to the Riviera Maya in March!

    Retired

    Reviewed by Slmccants() on Jan 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Grand Velas is a must trip to add to the bucket list. Our second time to stay, and was not disappointed!! Service, Staff, Food & facilities top drawer. If one is looking for a resort that is the best in Mexico, look no further!!! Be sure to ask for Alonso at breakfast and concierge Ricardo & Laura S McCants

    Whole Family Loved It

    Reviewed by sdjlindsay(Los Angeles, California) on Jan 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We selected GV due to its Kids' Club and were not disappointed. Karla, Michelle, and others are doing a fantastic job, which had our kids (4 and 7) wanting to go there daily. Concierges Laura and Carlos were great and helped with anything needed. During our stay, GV had two parties, which were outside and terrific, with great entertainment. Greatly enjoyed the food at all GV restaurants. The gym is well-equipped and has great ocean views. The spa was excellent. We greatly enjoyed our time here and hope to return soon!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5