Reflect Los Cabos Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 1706 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Not Kid Friendly

    Reviewed by BecksterH() on Dec 14, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    If you have young children (we travelled with a 5 and 4 yo) do not go to this resort! While you'd think it would be child friendly with the Kids Club and pool with slides, that's the only child friendly element. To start, the only way to get kid friendly food (chicken nuggets, pasta, pizza, hot dogs, burgers) was on the Room Service Menu. None of the restaurants offered any of this food. The in room fridge offered beer, pop and water. We asked for juice but you can't get juice for fridge or via Room Service? We discovered that if the Italian Adult Only restaurant was open then the adjoining restaurant would cook up some pasta however every time we asked we got resistance!! The kids were 2nd class citizens. The resort is also full of hazards! Both kids and adults tripped on walkways where raised areas were not marked and didn't have warning signs ie.watch your step. Walkways were raised above water features with no fencing and people fell in. Our hotel room safety exit map on the back of the door showed that we had an exit staircase at the end of the hall. We walked there one day only to see there was no staircase at all!!! Just a closed off wall! What if there was a fire and we're on the top floor??!! Unacceptable. The pool was beautiful and clean however the design of the edge was a horrible hazard as well and both our kids fell getting in and out of the pool landing on a wedged angle hurting their undersides. We witnessed adults slipping on the same 'step up on a ledge, then over a moat, and onto an ever further raised and angled and wet (slippery) edge of the pool'. Hugely dangerous!! The kids club/kids pool area is not contained (and the club understaffed with a non-english speaking leader) so kids can just walk away. One day the leader took 3 children (including ours) to the beach to look for seashells and a 4 yo just walked away deciding to find his parents. Later I spoke to the parents who luckily bumped into him as he was trying to get in the elevator. The parents were not alerted that their child had gone missing (you're given a pager) and later when they went to return the pager and sign him out nothing was even said about him going missing. Granted the staffer likely didn't want to get in trouble but why weren't the parents or other staff alerted???!!! Luckily all was ok, but that's not good procedure when a child goes missing!!! Glass top of table in room not attached to base. No tub to bathe kids. Hotel right on hwy, super loud!! And lots of other little things....

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Rooms

    Rooms-3

    Service

    Service-2

    Just okay

    Reviewed by Go558040() on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    First time to Cabo, we went for it because it was a direct flight for our baby. We had originally booked Barcelo but heard construction was really bad at the resort so had to change last minute. Food was not great. Buffet specifically was terrible. The Asian a la cart- we liked the show, you have to reserve this one. Worth going to do so early- go at 2:45 if you want to get in. They don't take very many reservations. The food was good. Probably our favourite meal. We also ate there without a reservation just walking in. It was not as good. But still decent enough. The steak house- we ate here for lunch a few times, it's the only a la cart open for lunch, really nice spot on the beach. Prepare to wait a while which is kind of annoying mid day but the buffet is so gross we didn't mind. We also had dinner here. It was good. Italian- not my favourite but it wasn't disgusting or anything. The Mexican...... yuck. The tapa bar was really good we liked it there a lot. The snack bar was also good, food was basic but did the trick. Anything to avoid the buffet. They did a couple outdoor garden buffets, which would have been nice because it was lovely to eat outside but the food just wasn't good. Breakfast wasn't good either. I don't eat eggs but my daughter did like the omelet station. No bacon the entire time I was there which would have been nice. In general there was not enough Mexican food, like where's the frickin salsa and guacamole?!?!? The resort just in my opinion was way too Americanized. No Mexican decor, no music playing, nothing authentic, I know this is a resort and that is to be expected to some degree but I mean nothing. And I like that. I'm in Mexico, I want it to be as authentic as possible. Some positives, The staff was great, nice beach, not swimmable as most beaches are not in the area but a few swimmable beaches are a short cab ride away if you wanted to do that. Not too much harassment, although I was annoyed when we arrived and right off the bat got a lady asking us to go for lunch at the sister hotel. I finally had to say we just want to go to our room. We upgraded to altitude only because to switch hotels we needed to spend more money or we'd lose it. Our room was beachfront and nice. 4th floor which was perfect for me personally. Great view and I love the ocean sounds. There was really nothing distinguishing you from other guests because they don't have bracelets there so other then the nice room it didn't benefit since everyone can use the other perks really, there's a rooftop bar but everyone was going up there. All said and done I wouldn't return personally but it wasn't that bad. The pools were beautiful. And the hotel was kept clean. Housekeeping was great too. The gym was nice also. Didn't use the spa. I'd give it 3.7 out of 5. If the buffet food was better or even edible I'd have scored it higher. If food an authenticity isn't super important to you then you'd probably really enjoy this hotel. Also no nighttime entertainment. With kids it's nice to have something to do in the evening, or at least the option to do so. They had a little dance show one night. And did movies in the beach most evenings. That was it.

    Great resort

    Reviewed by canadiankugel(toronto) on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I booked this resort and then proceeded to read the reviews. I have to say , I was concerned. However , it was a great vacation. The resort is new. The rooms are beautiful. The food at the restaurants was great and so was the service . All the staff where friendly and helpful and work so hard to make the whole vacation amazing . The beach is clean , and pools where amazing . The coffee shop was my husbands favorite thing . We ate at the asian restaurant 3 nights in a row.. Downside - upgrade your room so it’s away from main road . It’s super noisy . But it wasn’t a big deal since we didn’t spend too much time in the room. I’d go back . Special thanks to Ivan , Anna and Daniel who took great care of us!

    Shell Game Hotel

    Reviewed by Jennifer S(Burlington, Kentucky) on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    NO access to the OCEAN BLACK FLAGS every day, undertow too strong. Stuck in the pool or take your life in your own hands. The staff is awesome they are friendly and do their best. The AMstar personnel are useless! They don't answer questions just try to sell you over-priced excursions. Your best bet is to flag a yellow and purple bus in front of the hotel to get to San Jose or San Lucus. only $2 each way or Uber $10. Taxi's by the hotel $45 each person, Rip off! The men/women selling on the beach are also rip-offs. Consider the jewelry costume and negotiate. The restaurants are good but if you have a group they will just bring food to you, special orders upset them or they just don't do it. The Taco, Tapas, and Japanese restaurants are all very good. AVOID the dinner buffets. Breakfast buffet is good. There were plenty of seats around the pool and on the beach. Volleyball is only for 1 hour a day-- ridiculous not alot to do other than drink half strength drinks and sit in pool.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Service

    Service-5

    Stay At Your Own Risk

    Reviewed by Happiness602815() on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I would encourage anyone considering this place to rethink your choice and spend the money elsewhere- Bait and Switch activities are used at every turn - Go at your own risk. I will NEVER EVER FO BACK!!!!!!