Grand Isla Navidad Resort
What to expect (based on 681 reviews):
Cleanliness
Location
Rooms
Service
Value
5 most recent TripAdvisor reviews:
Disappointed
Reviewed by marcorS6734KJ() on Dec 27, 2020
I pick the Grand Isla Navidad Resort to spend the 2020 Xmas season with my family and got just disappointed. The hotel is promoted as a 5 star but it is not! service is pretty bad, starting at check in with no room available at 4 pm and no options from the service staff. No internet in my room and no towels in the gym. Location is great and landscape is beautiful but the hotel is disappointing. Take a look somewhere else around Manzanillo or Careyes
Relaxing place , great service , Safe place great weather
Reviewed by jesusavalos1982() on Nov 20, 2020
This place is about 35 min drive from zlo airport , easy . when i was there i felt like a king , all because of ALFERDO THIS GUY WENT ABOVE AND BEYONE TO MAKE ME HAVE A GREAT TIME , with him it was always yes no matter what food or drink i wanted that was not on the menu THANK YOU alferdo , this place was clean rooms was great very quiet , tyhey have fans, ac tv, and room service , alot of pools that you can pick from , Water taxi 35 per person ,, drinks and food at the hotel was a great price 15.00usd per person at all restaurants , you want to relax come here , this place is great and so beautiful , amazing
Individual ratings:
Cleanliness
Location
Service
worst weekend ever!
Reviewed by Antonina N() on Oct 23, 2020
There is no information during booking that you can't get to the hotel by car. So when it's too late to cancel they send you instructing how to get there by boat, and you need to let the car at another hotel in Barra de Navidad. When we got to Isla they make us wait 15 minutes before transport for the reception arrived. No excuses for the delay.... The rest of the staff are decent, the waiters and watersports guys are very nice, but at the reception, it seems they make you a favor!! The hotel needs a lot of maintenance. Big mistake to stay there for dinner because it was the worst filet mignon I tried ever. Very disappointed!
Disappointing
Reviewed by wayneeM4942FF() on Jul 10, 2020
The property is tired needs renovation especially the rooms and bathroom rooms We took the all inclusive big mistake big wast of money Staff seems very unhappy and have no interest in there jobs To sum up It was a very disappointing two days
Individual ratings:
Service
Value
Beautiful resort.
Reviewed by ivanmI7646RC(Kamloops, Canada) on Mar 05, 2020
Resort was very relaxing. Mostly quiet while we were there during the weekNot a party resort.. Weekends busier. Excellent breakfast buffet. Nice inexpensive boat ride across channel to Barra De Navidad. Upgrated to parlour suite with beautiful sunrises over the marina.
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