Iberostar Rose Hall Beach reviews
7031 TripAdvisor reviews
Incredible!
Lindsey D on Mar 23, 2024
ToniAnn and Chenslee are the most beautiful souls I have ever met. They are incredibly kind and made me feel right at home at the resort. I would come back year after year just for them alone. The food is incredible, the hotel is gorgeous and the views are impeccable.
Disappointed with security.
Jarrad N on Mar 23, 2024
Iberostar must have some bad apple staff that ruined it for us, our 4th floor room was entered by staff and had some fairly expensive valuables stolen. The security wouldn’t show us who entered our room through the card scanner. The hotel basically put the blame back on us saying we misplaced our missing stuff and told us to pound sand. They refused to share any hotel information requested for insurance. Food was OK, weather was great. Everything else pretty good. Elevators were always “Out of service”. We had to carry luggage up to the fourth fooor via stairs, there was no bell boy available upon checkin/checkout.
8th stay but sadly, last stay.
Laughdanceteach on Mar 21, 2024
This was our 8th time visiting but sadly, it will be our last. Firstly, in the past, the hotel has showed their appreciation for our loyalty with lovely gestures (i.e. upgrade in room, fruit platter in our room, free bottle of rum) however this time, nothing was offered. And then, by mistake, our backpack was left in the lobby one night. When we realized it was missing, we immediately went to security to report it. It was found however, someone stole our camera (with all our vacation photos taken on it). We were devastated. We filled out a report and told an 'investigation' was underway. Well, NO ONE attempted to contact us to let us know what they were doing to find it. We had to go down to guest services and the lobby throughout the week and ask multiple times as to the status of our stolen camera and we were told 'an investigation was still underway'. Not once did anyone try to relieve us and at the least, let us know what exactly they were doing to find this missing camera. Keep in mind, this was our 8th time at this resort. My husband did speak to Nadine and explained his disappointment in the hotel not only having no infrastructure in place to keep track of loyal clients but also the fact that we were having to continue to ask about our stolen camera. In the end, the camera was never found nor was any information offered to us. So, on the day before we left, someone delivered a fruit and veggie tray with a bottle rum. It was too late as our holiday was over at that point. I also asked why no one was looking at video footage from the night our camera was stolen (we were told they were located in public places in the hotel and the lobby, very much is a public place). They had no answer. We are so sad to say, this is our last time giving our hard earned money to this resort. We have always loved the staff, the food, the overall atmosphere of this hotel, hence our multiple visits but this visit made it clear that they no longer care about their customers they way they used to.
Loved our stay
renee d (Green Bay, Wisconsin) on Mar 21, 2024
Very good experience with this resort. Great rooms. The only thing is when you get there, you are not sure what to do when the rooms were not ready. Noone told us about where things are or what we could do. Then we got hooked into a meeting about buying a membership for Iberostar. We lasted 20 minutes and left. Noone wants to sit in a meeting for 90 minutes on a vacation! I was disappointed that by the pool there was no Jamaican music playing. We wanted to experience everything Jamaican. Bartenders seemed to lose their patience with guests. Not alot of smiling and greeting the patrons. Not alot of daytime activities at the pool. Other resorts I have been to they would have a schedule posted with at least 2 activities a day.
AMAZING HOSPITALITY.
Destinee G on Mar 20, 2024
Latoya, Dean, allastair, Roshane were nothing but good to me! The hospitality here is everything a person in vacation could want. I will be back, SOONER THAN LATER. Mi appreciate you Iberostar! Thank you for the stay ! I’ll see you guys soon!