Secrets Wild Orchid Montego Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8408 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Awesome Trip

    Reviewed by 2alishadm() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I stayed at Secrets Wild Orchard for one week for a late honeymoon. We thoroughly enjoyed every moment. The staff was extremely accomodating for anything and everything we needed. One specific staff member that we enjoyed was Kamesia who presented us with the resort's vacation package/membership. She was very kind, patient, and understanding. She was also very personable as was every staff member we encountered. The other staff member we encountered on more than one occasion was Jeselyn, at the Barefoot Grill near Breathless. She was awesome and made sure that all persons on the beach had what they needed at all times. She also remembered our names from the beginning to the end! All staff are friendly and bubbly. The rooms were comfortable with an awesomely comfortable bed, a plush robe and slippers they provide for you, lots of seating in our ocean view room, and lots of channels on the TV. The staff make sure that you always have what you need in your room and check on you often. The hotel was beautiful and well kept. They were always cleaning to be sure things were always at their best. Outside you will find an ample amount of seating and lounge areas. You will not have to get out early to find a spot. There are so many different styles of lounging. It was perfect. Overall this trip was relaxing, fun, and everything was beautiful. Oh, and the excursions were so much fun! I've read some people's reviews about marijuana. Well, it's Jamaica people... LOL I've also read about the bugs... Come on, you're on a carribean island! There are bugs! LOL Anyway, we can't wait to go back!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    AVOID THIS RESORT IF YOU ARE SENSITIVE TO MARIJUANA SMOKE

    Reviewed by bbran1(Philadelphia, Pennsylvania) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I'd like to say that I'm a stickler to write reviews because when I'm searching for a vacation spot, I depend on feedback. As such, I am obliged to share this review with any vacationers interested in Secrets Wild Orchid. While the vacation experience of everyone won't be the same, please note that if you're searching for a cannabis-free vacation, this isn't the resort you should find. My husband and I were on vacation at Secrets Wild Orchid in August 2019 and it was our worst vacation experience. We got married at Sandals in Montego Bay, and we’ve vacationed at several resorts throughout Jamaica, including Couples Tower Isle, Sandals Negril, and Hyatt Zilara, all of which were memorable vacations. Secrets Wild Orchid, on the other hand, was a vacation nightmare. We had to sign a waiver upon check-in, which in retrospect was meant to be a warning for what was to come. Nonetheless, we were exposed to marijuana smoke from the day we checked in to the day we checked out. Many guests were blatantly smoking marijuana throughout the resort, including at the beach and in the water. Once my husband and I lodged a complaint with management, we were told that marijuana is a problem that the resort is constantly trying to get a handle on. If my husband and I had known that marijuana was part of the culture of the resort, we would have booked a vacation elsewhere. Besides the culture-induced by marijuana, customer service was poor. This was the first of many times while vacationing in Jamaica that my husband and I encountered an unfriendly wait staff. I observed that most of the servers were bothered by serving the guests. The food was bland and un-flavorful at the restaurants. Every day, the buffet breakfast items were practically the same. This vacation experience was the first time my husband and I returned to our home town with regret and sorrow in our hearts. Please avoid Secrets Wild Orchid if you are looking for a relaxing, cannabis-free, and 5-star dining vacation experience. Based on my vacation experiences, Sandals, Couples, and Hyatt are top-notch resorts and are worthy of consideration. P.S.: Management, don't patronize me with a response, please.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-1

    Stay at Wild Orchids, Oct. 5 - 12

    Reviewed by Ann P(Hopewell Junction, New York, Usa) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Not so good. Staff is incredible but resort itself could use a boost. Room had a huge leak by bathroom, outdoor hot tub filled with bird droppings, we were upgraded to a room 50 feet from disco, which meant loud music till 10:30 every night, bugs in room, restaurant menus have not changed in 6 years and food is so-so, Butler service is nice but butler calls incessantly for no reason.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-4

    Value

    Value-3

    great!

    Reviewed by Angelina L(Mount Laurel, New Jersey) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The drinks and food were fantastic! So far the best in that department that we've ever stayed before. Stayed in the ocean almost everyday. The tree frogs are loud at night but it becomes a beautiful white noise. The chukka unlimited excursion was an absolute blast. Nadine wss by far the best server.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Secrets Wild orchid Preferred Club

    Reviewed by Mark R() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing!!!! I Booked this Resort For our Anniversary/Engagement. There is so much to enjoy here at Secrets. The service was outstanding and overall an incredible Experience. The resort was Beautiful our room was Huge. The view from Our balcony was breathtaking we stayed in the ocean view master suite, the bed was comfortable and the bathroom and Showers are very well kept.Room service was great we both enjoyed the food . My Fiancé and I have no complaints. We Only stayed four nights it felt like it wasn't enough and wished we could stay longer. The staff is fantastic we had the very best Butlers Jerome and Andre they made us very happy guest. Our engagement Dinner was perfect Shanjai really made our night special. The staff worked hard to make everything possible for my Fiancé and I to enjoy they did not disappoint.Everyone made us feel at home Especially Mr.Gregory Shaw one of the Best Housemen at the resort. Mr.Shaw was kind to us gave us good advice and assisted us even when he didn’t have to. He treated us like family and warmed our hearts we will never forget him and will definitely return to our home at Secrets Wild Orchid.