Sandals Royal Caribbean Resort and Private Island

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 7219 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Go to this resort!!

    Reviewed by 678karissaa() on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Shevoy, Carissa, and Crystal made this vacation a dream! They were so welcoming, taught me some creole, and checked up on me when they didn’t see me for a day. Tyrone was fantastic with teaching me scuba diving! He’s so accommodating and for someone who is scared of everything he made me feel at peace. I can now check one thing off of my bucket list. Sandals needs to keep these employees and take care of them!

    average experience

    Reviewed by H1058ZVsmh(Newark, New Jersey) on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    food was not great. butlers were no where to be found. nothing was amazing about this resort other than the ocean. alcohol tasted watered down. people hanging out in kayaks inside swimming areas trying to sell things every day all day.

    Honeymoon

    Reviewed by RockeandDeborah() on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had an amazing time, the Butler's SherryAnn and Dwayne went above and beyond to make our stay memorable. Facility was neat and clean, our room was always clean when we returned. The few things that needed attention were taken care of as soon as mentioned. Entertainment was wonderful. Elmo and Warren did a great Job... We liked it so much that we have already booked our return trip.... It had taken us 8 months to take our Honeymoon due to COVID-19 but it was worth the wait... Thank you , Mr. and Mrs Tinnin

    Wasn’t satisfied

    Reviewed by Kyleeexoxo() on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Very misleading in excursion descriptions. Managers only offered apologies and a pathetic partial refund to an enormous amount we have already spent. Pressured to tip the whole time and buy services at resort. Not as relaxing as Ide like. Waste of money spent and bad view of Jamaica now unfortunately.

    Honeymoon ruined, run while u can

    Reviewed by scooby5kar(Key West, Florida) on Feb 21, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Run, don’t give this company your money! Booked for our honeymoon over the water bungalow feb 15, 2021 in the summer and was willing to take a covid test to get there. Paid for trip and one month before arrival they said we had to take a neg covid test to renter my country, USA. Needless to say we couldn’t take the chance of being stuck n quarantined in a foreign country for 14 days away from work, kids n life. Bought all the insurance and canceled when the covid test to reenter USA was sprung on us last second. They said we would not be refunded the $1000 deposit for the honeymoon over the water bungalow, even though it was due to new Covid test rules changed in the middle of the game. I understand the no refund of deposit for honeymoon suite due to people canceling from marriage not going thru etc, but this was not the case, it was a covid rule change one month before departure. We were crushed having to cancel our dream vacation n reschedule honeymoon at another resort in Florida, USA. And sandals rubbed it in by keeping our hard earned saved money $1000 for honeymoon knowing the reason was covid. HERES THE KICKER, $6900 of the $8200 that is due to be refunded still HASNT BEEN REFUNDED. It’s been 25 business days, since Jan 15! Knowing this was honeymoon money that need to be reused to book new honeymoon in USA !! I’m still waiting for my $6900 refund and had to borrow money to be able to go on my honeymoon while waiting for my refund. Low as low gets from a company. Cant reschedule a once in a lifetime honeymoon suite over water bungalow, we had to move on so we could celebrate our honeymoon now. Can’t wait for covid rules to change again n hope for the best in a reschedule who knows when! That’s sandals in a nut shell, kept my $1000 on my honeymoon n now will never go to one of their properties or friends of family, they have no mercy even during Covid/honeymoon. Thanks alot sandals, still waiting in refund ! I went to Playalargoresort in key largo, fl USA instead.