Embassy Suites Hotel

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 4308 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Doris Fong made our stay incredible!

    Reviewed by 578jenniferd578(Orlando, Florida) on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My husband is a diamond member and although most of the hotels in NYC are under $150 we decided to stay at this 5 star hotel. During Christmas we stayed at the Conrad in midtown and it was a wonderful stay. Conrad midtown was closed. Conrad downtown, there was construction going on and food was not being served but Doris Fong, guest relations manager, made our stay wonderful! Everything was cleaned. I did bring my own clorox wipes and still cleaned our room. We had an issue with the toilet twice but Doris apologized and made it right. She went above and beyond our expectations. She also helped us find restaurants to eat at. The other manager, a man with longish hair was so rude. He never even once greeted us. The hotel was very empty. The other employees from the bellmen to the older man who brought toiletries to our room were kind.

    Highly recommend, especially if concerned about safety from COVID!

    Reviewed by briany380(Seattle, United States) on Sep 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    All around great hotel, super clean and excellent about following all COVID-safe practices. The staff were so helpful and pleasant. I was assured rooms are kept vacant for three days between guest stays. It was not inexpensive, but having just stayed in a less expensive place in NYC that was dirty, where the front desk person never wore a face covering, I definitely appreciate the Conrad.

    Best hotel ever!!!!

    Reviewed by jasmineo979() on Aug 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me & a couple girlfriends stayed over the weekend our stay was nothing short of amazing as usual! Our highlight was the late check out. It rained Sunday so our plans were scratched, the Conrad made sure we were comfortable until our train left. Wow!!! We were so surprised but extremely thankful!! The showers, the robes, the toiletries, the bar area, etc everything about this hotel is just great. Literally the only place I’ll ever stay when we come to New York.

    nice hotel, good location

    Reviewed by Trevor M(nottingham, england) on Aug 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Our room had a bedroom with a tv, a lounge area with another tv, a large shower cubicle, and a separate toilet. As continental breakfast was about $29 each, we went downstairs to the Bagel shop which was attached to the same building, and had full breakfast bagel and a drink for much less than half the hotel prices. It was attached to a shopping mall with food halls and was a short walk to the 911 memorial. It was also within an easy walk to the subway station, bus routes and there were plenty of taxi's outside, or you could walk across the road to the ferry terminal.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Unforgettably Wonderful

    Reviewed by corinev518(New York City, New York) on Jun 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very pleasant people and well meaning service. Tribeca elegance delivered in a professional cordial manner. Definitely a go to hotel if you want to experience first class service. Rooms are welcoming, comfortable and sleek all together.