Renaissance Hotel 57

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1689 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Good

    Reviewed by shen212020(Newark, New Jersey) on Oct 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The room next to us had a party and we had to down grade our room , that was unfair to us, but the guy at the front desk was really nice and lut us us a decent room. He did try is best to talk with the other guests but they did not care .

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great people!!

    Reviewed by Daniela66Roma(Roma) on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was in NY few days ago for work. The Hotel is very nice and located in a good position in Manhattan. Rooms are clean and confortable. Because of Covid all the amenities are closed, but the personnel at the reception is willing to help you. I had a problem, but Mrs Elizabeth and the Hotel Manager they were very helpful making a big effort in helping me solving the problem. I would like to thank you personally. It is not easy to find peolple so kind around. I hope to go back soon

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    we had a pleasant stay

    Reviewed by dalkijs1124() on Oct 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Front desk personnel, LUCY was welcoming our stay. our room was clean and comfortable. I like the view from the balcony. NYC city view! and I like the location as well, nearby central park, 5th ave. I wish I could go back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Poor management inflexible choose other options

    Reviewed by G8522HBfrankt(Albany, New York) on Oct 13, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The hotel would not allow a change of date and charged a full fare on a no show despite the fact was just trying to change the date not to cancel the reservation. There are many similar options I stay in the city 75 nights per year the Fitzpatrick was closed so thought I would try this location I would encourage you to try another property

    Individual ratings:

    Service

    Service-1

    Outstanding

    Reviewed by 904deirdrek(Syracuse, New York) on Aug 31, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I stayed here one night in early August, and then returned last week for three nights when I was coming to NYC to have surgery. We have both stayed in hotels around the world, but no where have we been treated so kindly as when we stayed here. Raymond at the front made sure we were in a room that would be quiet and cozy, and the friendly gentleman at the door (we unfortunately did not catch his name) was ready to provide suggestions for dining, etc. The room was clean ( I had no concerns even with COVID) and the hotel took care of any of our requests. The part that meant the most to us was that we felt cared for during a visit that was not for enjoyment especially being five hours from home. We will be returning to Hotel 57 for my post-op check and look forward to seeing the staff again.