TripAdvisor Traveler Rating

My husband and I stayed there two years in a row and we are going again in May 2024 with our granddaughter. Very clean. Beautiful pool. Quick walk to Volcano Bay. You can walk or bus to the park. Rooms we nice and very clean. Service was great. Great value for your money. Food is good

The hotel was great and my family enjoyed the facilities. We went with a UK tour operator on a package. It was afterwards the nightmare began. WARNING - This are significant problems with your credit card after you arrive back in the UK. At checkout there was nothing to pay (as expected), however the hotel has billed one credit card for over $3k and proceeded over a couple of days to bill my other card over $6k. I am incurring hundreds of pounds of fees and charges on my cards especially as I have exceeded the limit. Loews hotels owns Cabana Bay and you have to communicate with their billing team, and their incompetence is astounding. Almost two weeks after arriving back and this nightmare is not over. If you are going from the UK, then I advise you to get a credit card separate to your normal bank accounts and only use it for the hotel. Make sure you check out in person and ask for a printout written receipt that nothing is owing. On arrival home cancel the card you used for the hotel immediately. The financial implications of this are considerable and the stress in trying to resolve is unimaginable. Other reviews I have seen seem to indicate this happens often to UK travellers. I don't want anyone else to suffer this

Really comfortable beds and pillows, great location right next to Volcano bay. The reception area is huge and soulless but the staff are so helpful and polite and helped us with many queries. The pools and facilities outside are lovely and the lazy river is so relaxing although you have to purchase your own tubes. Not very many bars inside or outside Drawbacks are the food situation which is appalling it is like food outlets in a mall the seating area is huge and disjointed by the time you are served and paid for your meal and make your way over a public thoroughfare to find a table in a huge eating area your meal is cold , then you have to clear up your plates and put your trash in the bin. the absence of a decent restaurant to eat in if you are staying more than one night makes life a bit difficult

We stayed in the Beachside Tower, 8th floor with Volcano Bay View as well as the surrounding areas. We literally will not stay anywhere else. When we get back to our room after a hard day at the parks. We love to sit down in front of the floor to ceiling high windows and watch the after-hours park operations as Volcano Bay - its very interesting. The Food court serves a decent range of foods to suit even the fussy eaters with the best Malt shake from the ice cream store. The pool is plenty big enough with the bonus of the lazy river. The resort does offer refillable mugs for a fantastic price however we opted not to use one due to the lack of Drinks machines in the resort. With Beachside being a pretty decent distance away from the only machines we could find for 24/7 use were in the food court which is a good 10 minute round trip for a refill. There were 2 machines in the pool area, But unsure if you can access these after the pool closes. Parking was plentiful, the one benefit we enjoy of using the Beachside tower, is access via the back of the resort onto Turkey Lake Road. Allowing us to skip most of the stand still traffic of the I4. As well as quick access to Walmart and other facilities. The only Negative i have to say about the resort is the Music from Volcano Bay. For me... It wasn't overly bad as im partially deaf. I could sometimes hear a faint Bass-ish sound, but nothing overly bothersome for me. My Wife however, it drove her insane! for whatever reason the Music runs from 6am-11pm. 3 hours before park opening which meant a rude awakening and 4 hours after park close. In the end we resorted to ear plugs, after which the music didn't become a problem. Bear in mind - we are on the 8th floor. I can't imagine how louder it must have been on the lower floors. We will be back, and we will be staying in the same room with Volcano View again 100%. Just please, Universal do something about Volcano Bay Music after park close.

On the whole an ok to good hotel, not awesome but it is budget Food is not bad, about what you would expect Pool and lazy river are very good Don’t rely on wake up calls, my 7am call happened at 7:23am after I had left the room according to the voice mail I got. Good job I set my own alarm. Shortcut to volcano bay is very useful