Coco Key Hotel and Water Park Resort

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3463 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Coach for Hartford Wildcats Youth Football

    Reviewed by 578terenceb() on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Was in Florida for the AYF National Championship. Great stay and staff, professional, courteous and friendly. Paola Anneus was the most helpful and understanding staff member, not saying the rest of the staff wasn’t good. But, she bent over backwards for us and others. I would definitely come back again knowing she’s here. T Burney from Connecticut

    Surprisingly better than expected

    Reviewed by HindsM905(Toronto, Canada) on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    After reading countless reviews I was in doubt this hotel but it turned out to be a pleasant experience. The rooms are not as fancy, a bit damp but comfortable. We kept the heat on to our comfort level. The place was quite clean and there are lots to do for the kids. The water park was the icing on the cake and not to mention the arcade. The food was tasty, the staff was extremely friendly. It’s a good place to stay if you have little ones. They will enjoy it!

    Best hotel ever!

    Reviewed by LivKB(Wigan, United Kingdom) on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came here for our first holiday to Orlando! All I can say is the best place to stay! When we first arrived it was nearly 2am and we was met by a friendly receptionist. After finding our room we realised the lights where not working. We rang down to reception and they advised they would be straight to our room to help. Instead of making us wait and fix the lights the friendly security guard showed us a new room and asked us if we would prefer this one. It was the same but after a long flight and 9 hour lay over in Philadelphia we were happy just to see a bed. Every day people in the hotel even maids would wish us a great day and welcome us back. Rooms where cleaned daily. Only downside for us was the ants in our room. We partly take the blame as we would open food, pass out moment later (from all the fun and walking we did at the parks) and wake up to ants all over the tables. We did buy any spray from across the hotel which helped a lot. Hotel shop was amazing, such friendly staff and everything you need. The pool was the best, we never went to the water park in the hotel but heard great reviews and overheard kids buzzing over it. The pool was so peaceful yet fun for kids and all ages. Fresh towels by the pool so we didn’t need use our own. All in all a great place to stay for everyone. We have even booked to go back next year! 5 stars from me! Everyone welcome families, couples, singles and groups! Keep up the good work CoCo Key, I can’t wait to come back.

    I can't wait to see more.

    Reviewed by KylesVacations(Las Vegas, Nevada) on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This place has 2 common areas. One for the basic hotel pool fun. And the the theme park resort is in the back of the compound. That area is louder with kids playing all day. The resort has a great location with food choices both on campus and off. Great shopping in the area as well. The food was nice and the rooms a large. Perfect for a family get away or a solo relaxation retreat. I will be back after the remodel.

    Individual ratings:

    Location

    Location-5

    Service

    Service-4

    Value

    Value-4

    STAY AWAY

    Reviewed by crystalc538(Spring Hill, Florida) on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This was by far the WORST hotel ( no this was a MOTEL) stay ever!! The rooms smell musty & damp, ac loud & barely worked, furniture falling apart & the doors don’t close properly. All those things I tried to ignore. My daughter booked this family trip for grandsons birthday. Water park was great for the kids, but when I saw what we were sleeping on I was completely disgusted!! I went to front (because phone did not work) & showed them pics of the sheets & pad we were sleeping on. I asked both beds be stripped & fresh linen placed. After 3 more attempts they finally made the beds while we were out. When I pulled back the sheets it was the SAME!! They simply made the bed when the sheets & pad were CLEARLY soiled, not to mention my complaint!! My granddaughter chipped her front tooth coming down a slide... she was hysterical no offer of help, ice pack, nothing!!! My daughter made in incident report in front office was told someone would get with her. That was 3 weeks ago no call. We’ve called there & got the same answer” Someone will call you” We left a day early completely disgusted & disappointed!!! This dump even has the nerve to charge for parking & a RESORT fee.