Disney's Grand Floridian Resort and Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5263 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Wonderful welcome back to Disney!

    Reviewed by bethybloo1982(Delray Beach, Florida) on Oct 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were lucky enough to be at the Grand Floridian shortly after it reopened. It was beautiful and immaculate. The view was phenomenal from our building, and everyone was so welcoming and friendly. It was our first visit without kids for the food and wine festival. Though many rides were closed, we had an amazing experience, and we cant wait to visit when it's all fully back!!

    VERY POOR CUSTOMER SERVICE

    Reviewed by Docc1(NC) on Oct 07, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Pool was not usable - nothing done - spend big $$$ for NADA! Spent a good deal of our time trying to get a straight answer on why the pool wasn't able to be used. Were told any day, any day; then never done.

    Individual ratings:

    Service

    Service-1

    Gorgeous Resort

    Reviewed by uryufriend(Chicago, Illinois) on Oct 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here for 2 nights and got a huge upgrade to club level in the main building. It was a wonderful experience. The room was large and had a beautiful view of the rest of the hotel grounds. The monorail is extremely convenient for getting to and from the parks. The cast members were very kind and helpful. The restaurants here are incredible and fit any price point. I couldn’t say enough good things about this resort.

    Grand Floridian Orchestra Thankyou Rex You're Our Favorite

    Reviewed by gwera(Cleveland, Ohio) on Oct 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been fortunate enough to stay here once a year for the last 4-5 years. The last 2 years we were even luckier stay at Sugar Loaf. 2 stays ago we had issues with our magic bands and a few snafus. This most recent trip was basically perfect. Our 3 kids enjoyed themselves. My littlest daughters were let down because they don't serve Mickey Waffles at Sugar Loaf. If you are trying to decide if the club level service is worth it it probably a wash money wise. However they save you a lot of time with the lobby concierges and several meals being available per day. We ask for a quiet room away from the lobby however. Thanks to Colin for setting up a few extra surprises for my (dad) birthday. Our favorite Family memory is coming into the main hotel lobby after a long day of merry making and hearing the Grand Floridian Society Orchestra echo though the building. My kids love Rex the wood wind player and our favorite song is " Grim Grinning Gosts". We were sad that they moved the Orchestra down stairs. It seemed out of place. There will be a void in our hearts when the Orchestra is gone. Time for some Disney Magic and bring them back after the pandemic is over. Thanks to WDW and the GF cast members for a great trip. This was our last trip before the pandemic hit. Thanks also to Brett and Brent the Bellmen! My parents brought me to the Poly when I was a kid until the GF was built. I feel very lucky to bring my wife and 3 kids every year. It's beautiful, convenient, and fun. WE WILL MISS THE ORCHESTRA

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Wonderful hotel

    Reviewed by 531katrinar(Aventura, Florida) on Aug 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I love this hotel. We love to stay there around Christmas - with all the decorations and the giant Gingerbread House. Love their gift shop. The convenience of the monorail can’t be beat. It’s also so nice to watch fireworks from the hotel window or the courtyard. The staff is amazing. The cleaning staff arranged the kids toys on the bed into fairy tale scenes. Kids were mesmerized. Literally every little touch in this hotel adds to Disney Magic.