Hard Rock Hotel® at Universal Orlando® Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 10904 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    The Kitchen

    Reviewed by FunSized19() on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    So our party of four just got done eating at The Kitchen at The Hard Rock, not gonna lie out of our 4 meals only 1 out of the 4 seemed worth the price for what we got. Chicken pot pie was delicious and cooked perfectly. Margarita pizza was not crisp or good at all. The dough was so soggy and greasy we didn’t eat more than 2 pieces. The kitchen burger was supposed to be cooked medium rare and was cooked well done. The fries it came with were a disservice to fries, even McDonald’s wouldn’t serve that. And the chicken paillion came with two grilled chicken breasts the size of silver dollars, mashed potatoes and broccoli, the breast were so small, an insane amount of mashed potatoes and two sprigs of broccoli. Tack on that no one from management came over to even ask what the issues were, let alone to try and resolve them, and they score a solid 2/10. The service was alright, but the kitchen staff needs to step up their game a bit. For what we got and what we paid, we are unsatisfied. We have heard great reviews and were let down.

    GREAT FAMILY VACATION

    Reviewed by lisakbug(Cape Coral, Florida) on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everybody went above & beyond at this hotel!! We loved the DJ at the pool & the Live Entertainment Sunday night in the bar! The Guitar rental that was delivered to the room was a definite Must* We were celebrating my grand daughters 14th birthday * she plays guitar and was able to play more than one guitar and this made the trip perfect *

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Family Trip

    Reviewed by nickolixavier(Cleveland, Ohio) on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Loved the view and how the pool looked. The location made the walks to the parks so easy! Overall it’s a great value for the price you pay and just lime Hard Rock the homage to music is amazing. My family loved the visit and the hotel.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    HRH - great atmosphere but very poor in terms of 'Save the Planet'

    Reviewed by edinburghxxxx(Edinburgh, United Kingdom) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Lovely staff and Great atmosphere However, in terms of 'Save the Planet', HR's motto, there was barely any recycling, and the aircon throughout the hotel was far too cold, wasting energy. In the restaurants by the pool and for breakfast, there are single use plastic straws, cups, sachets, etc which are unacceptable these days.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-2

    Great location

    Reviewed by guinness39(West Springfield, Massachusetts) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Very nice hotel with great location. Super clean hotel with best location of all universal hotels. Staff is amazing, so nice and accommodating. Disappointed with pool personally. I’ve stayed at all three premier hotels I’d say this was my least favorite. Best for location but for couples portofino better, and royal pacific I like better for family’s. Don’t get me wrong still great hotel.